Jigsaw Homes Group Jigsaw Homes Group Ltd reviews in King Street

★★★★★ 1/5

Trustpilot

Same as quite a few people have said..

Same as quite a few people have said... should be zero stars!I've had problems since day one of moving in over 18 months ago.Boiler leaked and came through the ceiling, an 'engineer' called took one look and noticed it had been recently carpeted on the landing and said the fitter must have put a hole in the pipe??? After approx 6 weeks of going back and forth it was eventually traced to the boiler cupboard no where near the carpet. By now there is a bulging patch of ceiling coming through my living room and over the light switch... again took a few weeks to just make this safe. (Didn't seem bothered about there being a 5 year old in the property).Since then there has been numerous repairs needed and recently a leaking gutter and damp coming through the walls upstairs and downstairs and growing mould!I know this is a very long post but I'm astounded at their disregard and shocking customer service. We pay our rent and expect our homes to be safe and habitable and this is how people are treated.The awful thing is that there are many more people living in worse conditions and again they are not a priority.I would like to state that the majority of the engineers working there are fantastic and really do want to help but are restricted to what they can do due to the 'Jigsaw Budget'

KJ · 24 November 2022

★★★★★ 1/5

Trustpilot

Should be zero stars

Should be zero starsThis mob are currently extorting money from my benefits for fixing my own boiler...trying to cancel their engineer coming but was in a queue on phone! Also tiles fell off roof 2 years ago ..their engineer said that is what caused all my ceilings to to turn virtually black. Said they were chasing up redecorating.. after 18momths now telling me it's my responsibility. Currently suing them. I would every one with similar problems to take these cowboys to court ASAP

Paul · 20 November 2022

★★★★★ 1/5

Trustpilot

Over three years to repair a one inch…

Over three years to repair a one inch gap in a gutter and after phonecalls still not done. Someone from jigsaw ( its a complete puzzle how they operate lol) turns up , looks at the problem then goes away endlessly with a request for something or other to complete repair, this goes on and on . nothing ever gets done. they have ladders but they are for show only lol. A manager rang me after two complaints, talked rubbish for five minutes about why i was kept waiting, i eventually said bye and put the phone down in disbelief at the conversation. Pathetic and unbelievable lack of common sense in operation here from the top down. no stars really. A modern day comedy in inaction.

DC · 18 October 2022

★★★★★ 1/5

Trustpilot

I could leave no star but nevermind I…

I could leave no star but nevermind I have a 11 year old and a 6 year old and a 1 year old and they have put me in 40 + number and I bid every week and my sister in law lives in a flat 2 bed and have 3 kids they just don't care and they never move us or gives a change to move. And when yoh phone is desgasting how they treat you is unfair the law says a 10 year old need they own room but still nothing is done my daughter will be 12 soon...

Agustina · 4 October 2022

★★★★★ 1/5

Trustpilot

I would leave 0 stars if I could

I would leave 0 stars if I could. I have been in my house since 19th March 2021 and I am unable to watch live TV, unable to access my loft hatch, I have a hole in my lawn and a hole in the back of my kitchen unit. I appreciate Jigsaw didn't cause these issues but I do not hear from Jigsaw until I contact them. I am chasing them constantly for an update as they seem unable to do this without being prompted by me.

Charlotte · 30 August 2022

★★★★★ 5/5

Trustpilot

Always helpful and responds quick

Great communication by Jigsaw, always helpful on the phone, no issues and were quick to respond.

James · 13 October 2024

★★★★★ 5/5

Trustpilot

New build house

Just received a new build house from jigsaw and have to say the process has been so easy been informed every step of the way so glad to have our new home

Gemma · 10 December 2023

★★★★★ 5/5

Trustpilot

Outstanding customer support & service

Friendly, simple and straight forward assistance from actual human beings in what could otherwise be an extremely stressful situation! Both my brother and I have honestly no complaints at all!

Dominic · 11 January 2024

★★★★★ 1/5

Trustpilot

Potential death trap.

6 months ago I would have given them the maximum number of stars which at the time, they deserved, as I am doing now, but now, if none was an option, thats what they would get.I was delighted when I was allocated a ground floor apartment on 17th March 2021. It had been well maintained and very clean and its convenient situation in the town centre was superb for everything you could need.I had at the time been diagnosed with a life limiting illness which, although progressive, didn't stop me driving, going out for meals etc, albeit with the help of a stroller which carried my prescribed oxygen bottles.Unfortunately since the beginning of the year, my condition has deteriorated so that I can no longer drive, and have had to purchase a mobility scooter to move around because of my breathlessness.I have not been able to get through any main door of the building since buying this scooter, as they are not fit for purpose for any scooter or wheelchair user unless you have someone with you to open the door to let you in or out.I would have thought that in this day & age that any building of this age 3yrs max, would be legally bound to make sure all aspects of exit & entry, and indeed safety of disabled residents are catered for. I have reported the problem of being a prisoner in my own home to Jigsaw, but have been passed to at least 6 different people who dont seem interested and even pass me on to Adult services at my local council, who quite rightly tell me that its the property owners responsibility and not the councils. So, unfortunately I've had to resort to writing this letter of complaint in the hope that someone will take responsibility and do something about it.If there was a fire, I would be unable to get out without assistance which in my condition could be too late.

Customer · 29 June 2022

★★★★★ 1/5

Trustpilot

Waste of space!

Complained about being constantly disturbed by an anti-social narcissistic neighbour, that lives above me and told they are coming to discuss it, which they don't even confirm. 1 minute in, oh, we can't do anything about this. Opened my door up to this person and wasted my day, to get it thrown back in my face!! Also where else in this country would a social housing group, put a communal area literally outside your kitchen window and front door, so all you can hear is shouting from those that sit there regularly, thinking they actually own it, then when you confront them, get abused and threatened, then when you phone Jigsaw up to put in a complaint and tell them to move this area, twice in one day, they do absolutely nothing, so you end up phoning the police! They don't give a stuff these people, they really don't!! They just want to find out your business and offer nothing!! Don't let them in your front door, when it can be done on a phone! Most properties aren't fit to keep a hamster in, run down, damp, ancient and it's bad when you can hear the coward who lives above you pi**ING & sh***Ng!!

Ms · 23 June 2022

★★★★★ 1/5

Trustpilot

Like talking to a wall.

OMG thought I was the only one with poor service.I (also) rent a garage through them and it took them 8 weeks and 4 days to fit a new cable to the door.I made numerous calls and got fobbed off, sent 6 emails to no reply and posted two letters, all to no reply.Had to take them to County Court when, low and behold, they finally replied when they got the paperwork.Then they basically said had they known, they would have done something.I've had other people tell me they're terrible and reading the comments here I guess it is apparent that Jigsaw truly are, abysmal.

Gary · 19 April 2022

★★★★★ 5/5

Trustpilot

Katie was very helpful in helping ne…

Katie wood was very helpful in helping me organise my property

Ben · 13 November 2024

★★★★★ 1/5

Trustpilot

Still waiting on fencing since November…

Still waiting on fencing since November 2023 send emails and all replies come back differentl the management must be invisible as complaint in at level 2 complete joke

Robert · 5 January 2024

★★★★★ 5/5

Trustpilot

I was explained everything very clearly…

I was explained everything very clearly the property is outstanding I’m so pleased, I got all the help I needed and the right amount of information given to me!

Mia · 8 December 2023

★★★★★ 1/5

Trustpilot

They aren't even worth the 1 star

They aren't even worth the 1 star. Shambles of a company, bought with them and they honestly have no clue how to operate. Reading the reviews below I am not the only one going through such an ordeal. Since moving in I have had countless issues and countless phone calls to Jigsaw to get the same response "we will chase" but 6 months down the line from the initial raising of the issue no chasing has happened because no one has contacted me! I do not see a way forward with them and how to get my issues sorted and thats the worrying thing. I will have to report via the Housing Ombudsman Service. AVOID buying/renting a property if you see their name attached.

EJ · 24 January 2022

★★★★★ 5/5

Trustpilot

What an experience

What an experience, Declan dealt with my process for moving in and he was brilliant, all the process was nice and easy.

Fernandofs · 10 April 2024

★★★★★ 5/5

Trustpilot

My lettings agent was lovely

My lettings agent was lovely. Shown me everything that I needed to know and can't appreciate her any more for giving my children a home.Thank you

A · 8 January 2024

★★★★★ 1/5

Trustpilot

Pisstake of a company

Pisstake of a company. Cancelling scheduled appointments twice just for the fun of it actually a joke

Ha · 1 July 2024

★★★★★ 1/5

Trustpilot

Terrible company would not advise…

Terrible company would not advise anyone to use them we moved in 2.5 years ago took 12 months to get things done supposed to have a turffed garden told them it needs drainage but they put turf down now it's a mud bath now saying nothing do with them garden is resident response ability everything done on the cheap only interested in money not how people have to live everything is slap dash do not rent from them p

Keith · 21 January 2022

★★★★★ 1/5

Trustpilot

My first home.

Back in July 2021, I accepted an offer of an tenancy from Jigsaw Homes, I fell in love with the property nice quiet area and lovely neighbours who really made me feel welcome. I am now having to give up my flat due to a Jigsaw Homes employees mistake as I am now in arrears apparently with my rent, they won't accept this but they are quick to phone to talk about how I pay my rent and that they want the money "owed" but they are not quick to call my back knowing that I am not refusing to pay and that I would like a payment plan putting in place. This has traumatised me so much I am willingly staying at my parent house for the foreseeable future.

Katie · 18 November 2021

★★★★★ 5/5

Trustpilot

Helpful

Helpful, charismatic and caring service. Buildings are clean and garden is well maintained. Miles Platting offfice services are courteous and good to work with

Hope · 8 February 2024

★★★★★ 3/5

Google

There was a piece missing from my house not impressed

Tony · 9 June 2018

★★★★★ 5/5

Trustpilot

Katie W

Katie W. Did an amazing job went above and beyond

Sad · 20 October 2025

★★★★★ 1/5

Trustpilot

Not fit to live in!

Did a house exchange as when my disabled partner of over 24 years passed away i was forced to give up the last house I lived in with her to downsize, which is fair enough as I am now on my own, but I didn't get time to grieve, I had to do everything quickly, ended up in a house I don't want, the area is fine but looking at houses when someone is living there it is hard to see anything wrong, the day I moved i noticed everything, the cracks in walls, outside & in, the garden is sinking to the left & the fence posts are starting to topple over so there will be no fence soon, everything in the garden uneven where you can see where it used to be level, this is affecting the house, it needs new kitchen & bathroom, there is a musty damp smell which I cannot in point, inspectors said they couldn't smell it, must have a really poor sense of smell, I am away from home at the moment & I can smell that house on my clothes, the walls all over the house are in very poor condition, there is no plaster on the walls it is done with concrete which is tougher, but cracks are appearing all over the place, so that is more worrying, the ceilings the same, & from a previous property I lived in of theirs, for 11 years I reported a crack in the ceiling due to the plumber who fitted the new bathroom at the time, he didn't put the overflow pipe on the bath, so my daughter had a bath & some water came through the dining room ceiling, 11 years of me telling them and they said it was OK, the crack got bigger, always sweeping up dust and debri, then finally after 11 years they got someone in to check it for asbestos, yes you guessed it, it contained asbestos, the bad kind, sweeping debri and dust up for 11 years, me, my severely poorly after and out young child, this house where I am now I am getting some one to check for asbestos, then they will have to replace it all, the shed outside has an asbestos roof also, the floor in the back bedroom isn't level its like walking down a ramp, the window frames have seen far better days, some of the water pipes are dented it looks like someone's stood on them, the grout in the kitchen and bathroom have been covered in black marker, there are little bits that wete missed and you can see how disgusting it is underneath, there is a big wooden plank covering something in the kitchen, its an eyesore nobody professional could have done that along with all the botching up on the walls and ceiling, behind that plank of wood in the kitchen you can look up inside it, there's has been a leak, it actually looks like yellow snot and mould and damp up there, behind the kitchen sink the walls and everything are rotted, the kitchen cupboards the coating is all peeling off them inside and out and you can see the grime everywhere even when cleaned, 8t all needs knocking down and starting again, they practically said nothing they can do for 99% of everything that needs doing, I get smells of urine, even after pulling the carpets up and scrubbing everywhere, this damp, mouldy, musty, urine smell is in all the wood, cracks in the sink and bath and told I had to sort it myself, trying to tell me its an old house, ive lived in houses far older in 46 years and I've never seen anything as disgusting and decrepit as this house, ive took loads of photos and these are getting posted on social media soon on their page, my page, share it between the thousands, see my mp, solicitor, go to the papers, I will try my hardest to get this sorted, I haven't unpacked all my stuff because if I have clothes out or in my wardrobe, they really strongly smell of that house, I have to keep them tied up in bags but they still smell of that house although not as strongly, I don't want to put most of my kitchen cupboard items in the cupboards because of the ground in dirt I can't get rid of, and the peeling off of the coating on them all, stained tiles where there's leaks, leak stain on the ceiling in front room, brown colour & that was painted over before I moved in! You can see where the walls are painted that things have been covered up, I have asthma, copd and moderate sleep apnoea where I have a machine on at night with a mask on, since I moved to this house my chest has been worse, it was fine before I moved in here, but just can't get rid of it, i hardly eat in there, I can't get round the thought of cooking in that disgusting kitchen, and eating in that house is very very hard for me, I've lost loads of weight, my family are all extremely worried about me, I struggle moving about, need surgery on my spine, I have slipped disk, curvature and arthritis in my neck, I have results of mri scans so I have proof, ive burnt myself on exposed pipes, even that bit of plastic they cover them up with is no good, I could do a better job with things from the pound shop! My partner was ill 7 & a half yrs, I cared for her, only getting paid £60 a wk, being a decent person & now I get treated like this, rent is 104 a wk!

Richard · 9 June 2021