Every review we hold for the King Street office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely shocking organisation. They run sheltered accommodation and because of COVID the communal areas are closed, so Christmas decorations have been put up by some of the tenants in other areas of the accommodation. Jigsaw have ordered that these decorations be removed. You're talking about places where old people live. People who have been isolated for almost a year and here they are looking for a bit of colour and Christmas cheer and these people insisted they are taken down, absolute disgrace! And how do you think they have imposed their will? Health and safety. No explanation as to why a fire-retardant fake Christmas tree tucked out of the way is a threat to health and safety, just get it removed! I know Christmas decorations seem like such a small thing, but to the people who live in these places they matter a lot, and now they feel like they are living in some Stasi managed prison with unexplained diktats coming down from central office. They treat the tenants of these places terribly and seem to think because they are older people they can be bullied with absolute impunity. In these difficult times you'd think there would be some measured compassion, not from this lot, they don't care, they only seem to be interested in money and couldn't care less about the well-being of their customers.
Carl · 8 June 2021
★★★★★ 5/5
TrustpilotKhadeja has done an absolutely amazing…
Khadeja has done an absolutely amazing job she really has gone above and beyond what I though would be possible I’m so grateful x
VICTORIA · 1 December 2023
Agent replied · 28 January 2024
Hi Victoria. We're glad to hear that Khadeja has done an amazing job and exceeded your expectations! It's always great to hear about employees who go above and beyond to deliver exceptional service. We will make sure to send your gratitude to her directly. Thanks for your feedback!
★★★★★ 1/5
TrustpilotRefused right to buy
Got refused right to buy...and hiding behind a charity status...not very charitable to me a clear written secure tenancy agreement stating right to buy...ignored... solicitors now involved
Stephen · 18 September 2023
Agent replied · 29 October 2023
Hi Stephen. We're sorry to hear that you're unhappy with the outcome of your Right to Buy application. As per our correspondence in July 2023, your property is not eligible for Right to Buy as this only applies to Council tenants or former council tenants who have been living in their home since it was transferred from a Local Authority to a Housing Association. Schedule 5 of the Housing Act 1985 confirms that the RTB does not arise if a landlord is a charity or housing association. Your former landlord and Jigsaw are both Housing Associations. You may wish to consider the Right to Aquire scheme, as outlined alongside our letter at the time. If you would like to discuss Right to Acquire, please email info@jigsawhomes.org.uk or call us on 0330 111 1133.We hope this helps.
★★★★★ 1/5
TrustpilotAwful
Awful. Since New Charter has become Jigsaw, they appear to have adopted a couldn't care less attitude. Repair requests get fobbed off, Rent query callback requests get ignored, but if they want to talk to you they hound you.Emergency repairs stop being an emergency at 8pm, including having no hot water or heating. Apparently it's not in their criteria to send a repair man out after 8pm....so why have an emergency repair number??I've not been able to shut my window properly since 10th Dec 2020, but because I'm not ground floor, it's not going to be done due to COVID as it's not an emergency, it's still cold at night with a slightly open window COVID or not, rubbish excuse.Horrible housing company.
Happygirl · 31 March 2021
★★★★★ 5/5
TrustpilotAmazing money advice team “Cerys” your…
Amazing money advice team “Cerys” your a star. All work men very professional No complaints at all
Yvonne · 16 April 2024
Agent replied · 24 August 2024
Hi Yvonne. It's great to hear that you had an amazing experience with our Money Advice team. It's always important to work with professionals who can offer valuable advice, and it sounds like the team, especially Cerys, did just that. Thank you for sharing your positive feedback!
★★★★★ 1/5
TrustpilotSick of the neighbours in one of your…
Sick of the neighbours in one of your houses, constant dog barking and doors slamming. Despite speaking to them.
Kent · 28 February 2024
Agent replied · 24 August 2024
Hi Kent, we're really sorry to hear that you are having trouble with your neighbours. In order for us to help you, we have sent you a request for more information via TrustPilot. Thanks.
★★★★★ 1/5
TrustpilotAbsolutely appalling company
Absolutely appalling companyAbsolutely appalling company. I’ve been living with a leaking roof since October 2019 and I’m still living with it now.My doors leak, my shower leaks and my bedroom windows leak. The flat has black mould that when I clean away just comes right back.I’ve sent you evidence of where the water is coming from and you still won’t listen to me! The plaster in the walls is crumbling, my TV has been water damaged, I have no heating in the living room and my carpet is now rotting.It’s gotten so far now I have the housing ombudsman involved along with a local MP, environmental health and citizens advise. We pay our rent without question but yet your breaching our rights daily.Under the landlord and tenancy act section 11 you are responsible for structural damage to a building so your breaching my rights as a tenant and breaking the law.I’ve had 7 workmen out to attempt to fix the shower with no luck. 6 workmen out to attempt to fix the leaking doors with no luck and absolutely god knows how many workmen out to look at the roof.
Emily · 22 January 2021
★★★★★ 1/5
TrustpilotThis is my first time renting from…
This is my first time renting from jigsaw, I previously was with great places housing group which BTW were excellent, I've been with jigsaw 5 months and I hate them already, the houses are built by cowboys, won't deal with neighbour complaints, threatened me with eviction for being £9 in rent arrears, repairs are non existent, worst landlord I've ever had.
Peachy · 23 June 2023
★★★★★ 4/5
TrustpilotVery good clear communication
Very good clear communication From beginning to end with JigsawProfessional and friendly all the staffI spoke with and met personally
Tracey · 29 January 2024
Agent replied · 24 August 2024
Hi Tracey. It's great to hear that you had a positive experience with us! It's also wonderful to hear that the employees you spoke with and met were all professional and friendly. Thank you for your feedback.
★★★★★ 1/5
GoogleJigsaw have no control over their contractors, i;ve had 5 attempts now and multiple more visits to repair a roof leak. Unsure why they dont get the roofer back to fix their own work, makes no sense sending a handyman. This isnt the only issue we have outstanding with them and its becoming a bit of a joke. They have no grip on the builders at all. Terrible after sales service.
Stephen · 8 June 2022
★★★★★ 5/5
TrustpilotJigsaw are definetly the best housing…
Jigsaw are definetly the best housing association iv dealt with: very polite and respectful and always there to help when needed
Lanie · 7 December 2023
Agent replied · 28 January 2024
Hi Lanie. Thanks for your feedback. That's awesome to hear! It's always great to know that people are having positive experiences with our service. Have a fantastic day!
★★★★★ 1/5
TrustpilotHouses falling to pieces and nobody…
Houses falling to pieces and nobody fixes them. Many people in district who use jigsaw/adactus have holes in ceilings and doors and windows which don't lock or unlock properly. When you ring to report these things nothing gets done. I got locked in a room because of a fault with the door and neighbors rang adactus/ jigsaw to be told it wasn't their problem and I was left there. Avoid. Wigan area
Julia · 10 February 2022
★★★★★ 1/5
GoogleOne of their properties is in such a state it's damaging mine. Have been complaining for 6 months now and haven't got anywhere. On hold at least 30 minutes every time you call, staff will say anything to get rid of you without dealing with the problem. Have been promised 6 call backs and am still yet to receive one.
Terrible terrible company
Bitzieee · 8 February 2023
★★★★★ 5/5
TrustpilotSpeedy solution to garden floods
Garden flooding issues resolved thanks to the speedy surveyor and landscapers who attended to level out all of the flags in my back garden.
Kelly · 22 August 2023
Agent replied · 27 August 2023
Hi Kelly,We are pleased to hear that you are happy with the service you received for your repair (order No. 4079761). Your positive feedback is much appreciated and we will ensure that it is passed to the relevant team. Thank you for taking the time to share your experience with us.
★★★★★ 5/5
TrustpilotMoved into three bedroom house which is…
Moved into three bedroom house which is has all been done up for mine and my childrens forever home by jigsaw homes
Donika · 21 September 2023
Agent replied · 29 October 2023
Hi Donika.We're thrilled to be able to help you and your children find your forever home! Thank you for taking the time to share your feedback with us - we really appreciate it!
★★★★★ 4/5
TrustpilotGot my 2 bed property today and would…
Got my 2 bed property today and would like to thank caron Wright she as been amazing thanks again
Michelle · 21 November 2023
Agent replied · 25 November 2023
Hi Michelle. Congratulations on getting your 2 bed property! It's always great to have a place to call your own. And, it's wonderful to hear that Karen Wright was amazing in helping you. I'm sure she'll be delighted to know that she made a positive impact on your experience. Wishing you all the best in your new home!
★★★★★ 1/5
GoogleFriendly advisers when you call , repairs are dealt with very poorly to poor standards had a plumber booked in a few months back to deal with a possible leak in the bathroom into the living room so they sent a joiner who openly admitted he hadent a clue went on to damage my bath..., had the bath repair company out week's later to fix the crack in the tub pyro I think they were called patched it up poorly 1 week later crack opened up again..., still waiting for this whole situation to be sorted since July maybe even June....repair mangers don't care tried putting a complain to had a call back sounded like a zombie on the other end of the phone didn't no his a** from Elbow there whole repair time for emergency repairs is 48 hour altho they do try to make this target and often do get someone out within the time frame is normally the wrong trades person who can't fix the job anyway and then they 're book it as just a repair witch takes you off emergency and you could be waiting week's for a call that sometimes you don't get and end up chasing.
Alex · 9 June 2019
★★★★★ 1/5
GooglePeople do won't they won't and get away with it and have guns knives axis and police not removing the Artem from property at all the housing not dealing with complaints properly at all just letting the residence do won't they won't and get away with it
Ivy · 11 January 2024
★★★★★ 1/5
GoogleI'm homeless and was told I was getting a home on receipt of my references. I can't get hold of anyone. Please I am in desperate need and I've tried so many times to speak to the man who showed me around the property.
Peter · 8 June 2020
Agent replied · 8 June 2023
Hi Yvonne,
Sorry to hear that you experienced difficulties getting in touch. If you haven't managed to speak to our Customer Services already, please feel free to email us info@jigsawhomes.org.uk or call us on 0300 111 1133 with the details so that we can look into it for you.
★★★★★ 4/5
TrustpilotI had to phone up jigsaw on behalf of…
I had to phone up jigsaw on behalf of my mother in law due to heating going off she had originally phoned and was told will fix it next Thursday so when I phoned on her behalf I spoke to a nice chap called Stuart who when I explained her circumstances got it sorted and was done and repaired same day thank you
Ken · 16 September 2022
★★★★★ 5/5
TrustpilotFantastic communication from start to…
Fantastic communication from start to finish with my move. I can't praise Karen Wright enough thank you.
Lisa · 4 October 2023
Agent replied · 29 October 2023
Hi Lisa. Thank you for sharing the positive experience you had with Karen Wright! We always strive to provide excellent communication and service throughout the lettings process. If you need any further assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotExcellent communication and service…
Excellent communication and service throughout couldn't be more helpful if they tried. Very impressed
Bernard · 19 October 2023
Agent replied · 29 October 2023
Thank you for your feedback, Bernard! We are thrilled to hear that you had a fantastic experience with our communication and service. We always aim to be as helpful as possible, so it's great to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to get in touch. We're here to help!
★★★★★ 5/5
TrustpilotVery helpful and friendly looking…
Very helpful and friendly looking forward to my new home
Mr · 19 December 2023
Agent replied · 28 January 2024
Thanks for the feedback, Stephen! We're glad the team was able to help you. We wish you all the best in your new home.
★★★★★ 1/5
GoogleNope just nope. Outright lied to my son saying they don’t take deposits. Outright stole his money. Took more rent than they should first month and left my son with no money for food. Took a whole day. A whole day!!!! Of phone calls to get any kind of refund. Terrible
John · 9 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
