Jigsaw Homes Group Jigsaw Homes Group Ltd reviews

★★★★★ 5/5

Trustpilot

The whole process was very quick

The whole process was very quick, straightforward and professional from start to finish. Michelle Swanson was absolutely brilliant throughout, keeping me informed, answering any questions and making the whole process as stress-free as possible. The handover was smooth and professional, and I’m extremely happy with my new home. A great experience with Jigsaw Homes and a big thank you to Michelle Swanson for all her help.

Walter · 10 September 2026

★★★★★ 4/5

Trustpilot

Michelle swanson is the best housing officer we could have asked for

Due to antisocial behaviour, jigsaw approved a management move, the process was long and a little frustrating because if delays due to works needing to be done on the new flat, but throughout the whole process our housing officer michelle swanson has been an absolute rock, chasing updates and keeping us informed along the way, her transparency took a lot of the difficulty out of it, shes been in our corner the whole time advocating for us, going above and beyond her standard duty to ensure that we were taken care of as the voids team got the flat ready for us. Even though we were waiting a very long time (hence 4 stars) Michelle has been an absolute angel, making the process as painless as possible. We are incredibly thankful for having her as our housing officer, anyone who works with her are lucky indeed.

Rowenne · 22 April 2026

★★★★★ 5/5

Trustpilot

Firstly Katie was superb with me in all…

Firstly Katie was superb with me in all ways.She knew i was not computer savy and did everything for me.The girls at the hub when i phoned where polite and helpfull.I am made up with my little flat and have not been this happy for 28yrs.it will be a while before i sort out and get everything in place as i want it but thats moving home.Anyway i now feel secure in the fact that if i do my duty rent wise etc i can live my life out here. Thanks to Katie and all the staff at Jigsaw homes.Thomas

Thomas · 19 March 2026

★★★★★ 5/5

Trustpilot

Thank you Jigsaw Midlands

I would like to say a big thank you to Jemma Davey and Debbie (Scheme Coordinator at Orchard Court Carlton) You both have been fantastic from letting me know that the apartment was available for me to view to helping me secure the apartment. I am so happy with the apartment and moving in once the carpets have been fitted and furniture has been delivered the beginning of March. I am really happy to be moving in. Jemma your phone calls and emails with information 1st class service. Thank you to Debbie at Orchard Court Carlton for all the information and for making signing the paperwork a breeze 100% service. I can’t wait to move in.

Heidi · 10 March 2026

★★★★★ 1/5

Trustpilot

Jigsaw or should i say Nazi party.

WELL, where do i start? I have been a tenant of jigsaw homes since june 2020, and what a disgraceful 5 years and 8 months it has been. When we moved in we found out that the house has never had fresh plaster in the 126 years it has been standing. This house was built in 1920 and still had all of its original plaster. So fast forward 126 years later 3 rooms have been re plastered. But not all after taking them to court they agreed to do the work that needed doing. It took them a month to do 3 rooms in january 2022. After they completed them 3 rooms they said we will have to come back at a later date and finish the work because we are needed at a new build site for the new houses. Which was fine because they said they would return and and complete the agreed work.

Mr · 1 February 2026

★★★★★ 1/5

Trustpilot

This company is terrible to deal with

This company is terrible to deal with, they will not allow you to keep a leisure caravan/trailer at your property that you are paying rent for. If you ask up front they will deny you. You try to go through the correct channels/process and they refuse point blank. So if you own a vehicle like this and are looking for a home to rent, look for a different housing association and check with them before taking up residence. It’s already expensive enough to get away on holidays and short breaks, but then they won’t allow you to have a means of doing this. It’s a breach of human rights on their part. Well to your reply, there are at least 50% of the residents living there that have/need the ability to be able to have these types of vehicles there.

Mark · 8 September 2026

★★★★★ 1/5

Trustpilot

“Cadent attended my home due to a gas…

“Cadent attended my home due to a gas leak and capped my gas supply. I was left with no hot water, no heating, and children who needed washing for school. When I contacted Jigsaw Homes, I was repeatedly told to ‘call back tomorrow’ even though Cadent confirmed it was an internal pipe leak, which is Jigsaw’s responsibility. The lack of urgency and empathy was extremely disappointing, especially after a dangerous situation. Families should not be left without hot water or support.” very disappointing

Saiqa · 6 September 2026

★★★★★ 5/5

Trustpilot

I want to thank Liaqat Shan & Sam

If could give everyone at jigsaw more then 5stars I would especially Liaqat Shan who helped me through the process off getting my house I can’t thank you enough, what a very polite man you are, thankyou so much, also I would like to mention Sam who also helped me get my forever home, with out you both I wouldn’t be here now.

Vicky · 27 November 2025

★★★★★ 5/5

Trustpilot

Michelle has been a star

Great so far with jigsaw homes, Kiri was so helpful on the phone and Michelle Swanson has dealt with all my questions, met me at the house for viewing and signed me up for my tenancy, she went through everything and was so helpful thank you Michelle :)

Chelsie · 23 March 2026

★★★★★ 5/5

Trustpilot

I spoke to Katie and Yvonne who were…

I spoke to Katie and Yvonne who were really helpful and considerate when dealing with my situation. I found them really friendly and they gave me all the imformation I needed

Kaye · 12 June 2026

★★★★★ 5/5

Trustpilot

Thanks katie for offering me the…

Thanks katie for offering me the property and showing me around at viewing, thanks to yvonne for ringing me to sort certain things out and thanks to Ellie for sending off form I appreciate you all you were all very nice and helpful thanks again . Dean

Dean · 6 February 2026

★★★★★ 5/5

Trustpilot

Great experience

My housing officer Michelle Swanson was absolutely lovely! I can't appreciate enough how much she has helped me, she great from when she offered me the property and viewed and sorted all my paperwork for me. She went above and beyond.

Toni · 12 February 2026

★★★★★ 1/5

Trustpilot

Why do Jigsaw respond with the same…

Why do Jigsaw respond with the same lame response "give us more information "they have all the information they need but still do nothing. Since I made a complaint about my anti social nieghbour I have been subjected to constant harassment by them, right now they are outside my living room window looking through the net curtains and making abusive remarks towards me. No point contacting Jigsaw homes is there!

Patrick · 29 June 2026

★★★★★ 1/5

Trustpilot

Not disability confident in the slightest. They trigger. Attack and dont investigate.

Not disability confident in the slightest. They do t want proper job done. Managers are protected and things not investigated. Note to files given and you are told that this is not disciplinary. But i can be used against you. They dont like questions or you wanting to learn.they want you to do as your told and dont care for the quality of people jobs or lifestyle. Of there tenants or employees. Once your in a jigsaw home if you complain alot your talked about in the office. Dont work for them. Dont matter how much your change. they make you the issue. They will still find away to protect the hierarchy and lie.

Rebecca · 7 April 2026

★★★★★ 1/5

Trustpilot

I don't live in Manchester- jigsaws…

I don't live in Manchester- jigsaws homes used to be based in Chorley Lancashire. Since they moved we in chorley area don't exist ! I have taken them to court twice in the past 5 years for disrepair ! They just don't learn the error- of - their - ways. They have too much stock and must be RITCH because the rent is going up yet again. They are really good at taking you're rent . However, they don't do anything for it. They do basic remedial repairs. Some of the workers have potty mouths and are lazy ....

Shereen · 10 March 2026

★★★★★ 4/5

Trustpilot

Exchange of tenancy agreement …

My sister just took over the tenancy agreement after the death of my father. However, prior to this after my fathers death we as a family were very anxious and obviously stressed about whether we would be eligible to stay at the property where my father was previously a tenant.After speaking to jigsaw who as a whole were very sympathetic and supportive introduced us to Katie Wood who was the housing letting officer. All I could say is that Katie showed my family compassion and applied so much care it was unreal. She was always easy to get hold of and always gave positive answers, which in time extinguished all out anxieties and stresses. For someone to show so much care and empathy in todays post covid society is truly a breath of fresh air. Thank you Katie for help with the tenancy agreement being under my sisters name and you are always welcome in our home.

Zubeir · 13 September 2024

★★★★★ 1/5

Trustpilot

I regret being a tenant of this housing…

I regret being a tenant of this housing provider. Repairs have not been completed to a satisfactory standard, and concerns are often dismissed rather than properly addressed. The workmanship on repairs has been poor, leaving areas looking unfinished and requiring repeated follow-ups. Communication has been frustrating, and I do not feel that tenant concerns are taken seriously. I would not recommend this landlord based on my experience.

Kamal · 1 June 2026

★★★★★ 1/5

Trustpilot

Dismal incompetent and lazy

Dismal incompetent and lazy ; we were advised a smoke alarm was going off in flat - we were not there at the time . Took time off to go inspect and lo and behold it was a 2024 expiry so Jigsaw fault. Not allowed to disconnect it despite ear piercing alarm and was told not on no less than four occasions it was not an emergency. A bunch of jokers masquerading as a housing company.

ROBE · 19 March 2026

★★★★★ 1/5

Trustpilot

Getting the house great, repairs ha yeah right!

Nothing more than a loan company!Getting the house, Karren was great. Everything else "ah well you see because you are shared ownership..."Our back door - window has a water ingress. We reported this within two weeks of moving in. Almost four years later, still no repair- well we've had two visits, but neither one attempted to affect a repair.Our neighbour sent TEN (10) screws through our fence - protruding two inches, Jigsaw's response:"unfortunately we would attend to repair the fence as this kind of repair would be tenants responsibility." - GibberishConcrete slabs moving in the back garden? Well I await their apathetic response which may well blame the ground, climate change, el niño, who knows!Customer services is just not a thing here!As predicted, 'you are shared owner, so we are doing nothing for you'"Good Morning, Thank you for your recent email regarding loose paving flags in your rear garden. Unfortunately as you are a shared owner at this property all repairs are your responsbvility. Kind regards AishaRepairs Team "Update: More and more flags becoming loose and unstable, potentialy hazardous. This is very obviously a defect in whatever drainage was laid. As such it surely should be down to the developer to amend and correct?

Mark · 10 June 2024

★★★★★ 4/5

Trustpilot

Helpful and encouraging to a prospective tenant

Lauren Spencer has been very helpful and patient with me right from the initial contact on a telephone interview to meeting her in person for the viewing and being in touch on the phone and via email and her replies have been prompt and it’s not been difficult to get hold of her. I’m coming out of a women’s DV refuge, and have a range of health issues, so it’s even more appreciated.

Mrs · 15 October 2025

★★★★★ 5/5

Trustpilot

Alison Hinchcliff managed move

Alison Hinchcliff my management move officer has gone above and beyond to find me a new property. In such a short amount of time as I was a victim of a viscous homophobic hate crime from my previous next door neighbour .I am disabled and have certain needs and Alison was and continues to be a great help and support for me I could have asked for a better person to have dealt with my case 😊

Thanos · 28 June 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible council when ask to…

Absolutely terrible council when ask to speak to a manager there always on holiday supposed to ring tenements back in 72 hours that rarely ever happen where I live in a jigsaw home myself and half the neighbours have there front &backdoors leaking in water to the extent whee I had to get me floors there a disgrace of a company am now getting a lawyer to look in to this.

Cath · 16 March 2026

★★★★★ 5/5

Trustpilot

Professional and caring

I would like to thank Jigsaw Homes and especially Lauren from the Chorley team for helping my parents in the recent move to their new home. My parents are in poor health and have mobility issues and as their accomodation was no longer suitable, I had serious concerns about their welfare. We were lucky enough to secure a 'sheltered' property very close to me meaning that I can give them the care that they need. Lauren was completely understanding and sympathetic towards their needs and made things very easy for us all. She is professional and efficient and I can't thank her enough for giving my parents a safe and happy home for the rest of their days. We are eternally grateful x

Tom · 17 April 2024

★★★★★ 5/5

Trustpilot

Exceptional service

My experience with Jigsaw was exceptional right from the start until the end of my tenancy. Declan has supported me throughout the whole housing journey and I will forever be grateful, he has great customer service skills and makes you feel at ease. Right from the start I was supported by jigsaw in several ways, including financial support, which was so helpful for someone moving in alone. The whole process of moving in and out was super smooth and I have already recommended Jigsaw to several family members and friends, and I will continue to do so! Thank you jigsaw for everything. Thank you Declan for your kindness.

Marta · 15 April 2024