Trusted Agent profile
★★★★★
318 reviews across 2 platforms
Turner House, King Street WN7 4LJ
Jigsaw Homes Group's King Street office at Turner House is rated 3.3 out of 5 across 318 reviews on two platforms, including 82 Google reviews rated 2.7. Checked 9 October 2026.
Every review we hold for the King Street office, from every platform, shown as written. First names only.
5/5
TrustpilotKatie is our new housing officer and…
Katie is our new housing officer and when I have approached her she’s dealt with any issues promptly and efficiently.
Hi Maisie. It's great to hear that Katie has made things easier for you. Thank you for giving us your feedback. We'll be sure to let Katie know!
1/5
TrustpilotLazy & Unreliable Jigsaw
Lazy, unreliable and untrustworthy company.Have made promises for the last 3 years to tidy the path on Witham Street, that they are responsible for but still it’s left to us to tidy.Frequent Health & Safety issues eg broken glass, faeces etc which despite a high number of children in the area, it remains unresolved.Management need to take accountability for once and organise a regular weekly clean on this path to ensure there are no more incidents, which may result in legal action.
Hi John, In order for us to look into this, we have sent you a request via Trust Pilot. Thanks.
5/5
TrustpilotAn asset to new charter
Khadeja is a lovely polite women who shown me an amazing welcome to my new property. She made me feel comfortable at home even on my first visit before I moved in. Explain and guided me thru my settling in. Thank you khadeja you are a diamond and defo one of the best staff members I’ve ever come across from at new charter thank you for everything
Hi Troy and thank you for your feedback. We're glad to hear that Khadeja was able to help you with your new home.
5/5
TrustpilotThe decorator Gary and his colleague…
The decorator Gary and his colleague who called out to strip and redecorate my living room ceiling were like a breath of fresh air the were friendly and worked efficiently and completed the work to a high standard even cleaning up after themselves
Hi Barbara. We're pleased to hear Gary and Co. were able to redecorate your living room ceiling whilst also being friendly and efficient. Thank you for providing us with your feedback.
1/5
TrustpilotWhat a complete joke work should of…
What a complete joke work should of been done 14th December and still nothing no response from jigsaw I have even put complaint in level 2 and seem not interested they now ignore meYou know my email I have sent loads emails and you have completely ignored Just ask repairs about the Fencing complaintWell now asking for my details as I have sent loads emails the Fencing is still down if I wasn't disabled I would fix my self but I can't the emails you have sent back I.E WELL WHAT YOU WANT US TO DO PASSED ON TO BUILDERSPASSED ON REPAIRS you are a joke i am a home owner your fencing isn't fit for purpose you keep saying i am not allowed to touch but your dragging your feet i have put in complaint level 2 no response ask to speak to manager no response manager will look into no response
Hi Robert. Thanks for your feedback.
5/5
TrustpilotBrilliant company with wonderful agents
My experience with Jigsaw homes was so quick and seamless. My agent Alison is absolutely wonderful and was so proactive with getting everything ready for me to move into my new place. The entire process was completed in under two weeks! I can’t recommend this company and the lovely Alison enough. I have been renting privately in the UK for 8 years. You’d expect government funded housing processes to be much more arduous than private but in my experience it’s been the complete opposite. 10/10 experience, I am so so pleased with this company and lovely Alison
Hi Mizza. That's wonderful to hear! We're glad that your experience with Jigsaw Homes and Alison was such a positive one. It sounds like Alison really went above and beyond to make sure everything was ready for you to move in. Thanks for sharing your feedback with us, and congratulations on your new place!
1/5
TrustpilotFurther to my previous review regards…
Further to my previous review regards communal lights. I received a very garbled message left on my answering machine last Friday 24th Nov 2023 which from what I could gather was advising an electrician would call today Wednesday 29th November which he did and replaced the faulty sensor and within around 20 minutes of him leaving a neighbour came in and now communal are back on permanently again.This surely must highlight the could not care less attitude by Jigsaw Homes to owner/ occupiers. Tried to get in touch via call centre and told an email will be sent and someone will contact me ASAP... I sent an email last Friday regarding the garbled message and received an automated reply saying due to volume of emails a reply may take sometime. Therefore, I cannot see me being contacted soon....How much extra will this issue add to the communal electricity bill we actually pay and reduce the lfe of the bulbs.Be nice if Jigsaw homes took this seriously and not just state that they provide an excellent service....Arrrrrggggggghhhh.Response from Jigsaw Homes as below is unbelievable......Why is it great that an electrician came out 3 times and still not fixed the issue.Surely it is evident from my indepth review that this is far from great news. This will all be detailed and included in a complaint pending as Jigsaw Homes have again proved themselves to show a total lack of care and duty to leaseholders and absolutely no policing of their workforce at all yet they put themselves on such a high pedestal. Shame on you Jigsaw Homes. .....how can I give them no stars as that is what they deserve.To make it simple....all lights in communal fully working and functional. For some unknown reason a Jigsaw employee attended and replaced a fully working sensor and left. SINCE THEN and two further visits all communal lights have been on 24 hours per day for over three weeks for which we as leaseholders are paying for the electricity and life shortening of all applicable light bulbs as a DIRECT RESULT OF JIGSAW HOMES and Yet they acknowledge this is acceptable and even highlight the fact that it is good news after the third attempt lights are still on and that someone ( for the fourth time) will call to investigate ASAP. Shame on you and your workforce Jigsaw Homes. Not at all concerned the direct impact this will have on leaseholders.SHAME,SHAME,SHAME ON YOU
Hi Les,We are committed to providing exceptional service to our customers and are sorry to hear that you don't feel like you have received this from us. In order to get this sorted, we have requested more information via Trust Pilot. We will investigate the issue and take appropriate measures to address it.Thank you for bringing this to our attention.
5/5
TrustpilotIncredible experience
Staff at jigsaw homes were absolutely amazing so professional but also very friendly. They really did go above and beyond to help you in every way they could and always kept you up to date and explained everything thoroughly.
Hi Terri. We're glad you love your new home and everyone at Jigsaw was able to help. Thank you for providing us with your feedback.
5/5
TrustpilotThank you Jamie S
I can’t thank Jamie enough honestly he’s been absolutely amazing so professional from the phone calls and at the viewing and very understanding he’s a very happy jolly guy it was lovely to meet him today with his excellent communication he went through everything and explained things very well Me and my daughter are absolutely over the moon with our home thank you so so much Jamie I give you 100% thank you again
Hi Marise. Thank you for your feedback. It sounds like you had a great experience with Jamie. We're glad to hear that he was professional and friendly throughout the process, and that he was able to answer all of your questions. Congratulations on your new home, we hope you continue to have positive experiences.
5/5
TrustpilotThis move has really been thought…
This move has really been thought about. I have 3 children with additional needs and there were a couple of requirements that the house needed to have. Khadeja Bagum is absolutely wonderful at her job. She kindly considered mine and my children’s needs and has gone above and beyond to try to help. I can’t thank her enough as this is going to be life changing. Massively appreciate all the help I’ve received from jigsaw homes.
Hi Claire. It's always wonderful to know that our efforts have made a positive impact and helped improve someone's life. We're thrilled to have been able to help you and your family in finding a home that meets your needs. Thank you for your feedback. We wish you and your family all the best in your new home!
5/5
TrustpilotI would like to thank Jigsaw Homes for…
I would like to thank Jigsaw Homes for supporting me throughout my housing process. I am especially grateful to Caroline Wright, who dealt with my case and helped me every step of the way.
Hi Stefano. Thank you for providing us with your feedback. We're thrilled to hear Caroline was kind, patient and professional. She is indeed a credit to Jigsaw! We hope you enjoy your new home. We're here if you need us.
5/5
TrustpilotKaren Wright of Jigsaw homes was…
Karen Wright of Jigsaw homes was amazing from start to finish, i was downsizing from a 3 bedroom to a 2 bedroom house and hadn’t moved for 25 years so was out of touch of the process, Karen kept me fully informed with the process and was available anytime i had any questions or worries by phone or Email. Thank you for making my experience less stressful.
Thanks for the feedback, Tina. We hope you enjoy your new home!
5/5
Trustpilot5 star service from start to finish
5 star service from start to finish. I was in desperate need of a new home. Alison was quick to make contact and has been both an emotional and of moral support from the very beginning. The move was swift and everything being digital made the process easy and stress free. I cannot express how fantastic Jigsaw and especially, Alison is. I will be forever grateful. 5 stars. Highly recommended.
Hi Katy. It's great to hear that you had such a positive experience with us. Moving can be a stressful time, so it's good to know that Alison provided you with excellent service and made the process easy and stress-free. Thank you for sharing your experience and feedback with us.
5/5
TrustpilotExcellent Customer Care
I am in utter shock at how quickly we've acquired our much needed bungalow with Jigsaw Homes. Deccan in particular from the first moment we spoke was so reassuring and professional. He dealt with our needs with the upmost respect and care. If his professionalism is a reflection of the company he works for then Jigsaw are an amazing company. Deccan is an absolute asset to them. Thank you so much.
Hi Nicci. Thank you for providing us with your feedback. We're glad to hear that you've had a positive experience with us and that Declan provided you with excellent service. It's always great to hear when our employees can meet the needs of our residents. Congratulations on your new home.
5/5
TrustpilotMoving on from temporary accommodation
I recently moved from temporary accommodation to my own tenancy all the staff at jigsaw have been amazing in helping me with it all,and supportive through the whole process with help around the property itself,to advice and and guidance and any relevant applications in helping me move in to my new home😁
Thanks for the feedback, Lee. We're glad to hear that our employee were helpful and supportive. We hope you enjoy your new home!
5/5
Trustpilotnew apartment move in.
Today moving into my new apartment through jigsaw homes group has gone amazing a big shout out to Jamie who has been looking after me keeping me updated and informed and working with me for appointments and the information, absolutely brilliant from start to finish and again to Jamie a big thanks .
5/5
TrustpilotA brand new day!
Been with this housing association for over three decades. However, Alison Hinchcliffe, Gabriel and Selena have been amazing throughout what has been an incredibly difficult time for me. I've finally got a real opportunity to start over in a lovely new home and their support has made all the difference. Thank you, each of you, from the bottom of my heart ❤️
Hi Vivienne. We're so glad Alison, Gabriel and Selena have been able to help through a difficult period. We're really please you're happy with your new home. Thank you for your feedback.
5/5
TrustpilotThankyou
Declan was such a nice guy from the get go! Very informative and made the whole process run very smoothly from transitioning from 1 jigsaw home to another. Also a shout out to Allison who was there with declan on the viewing date, she was lovely and helped with any questions I had. Huge thankyou to you both and thankyou for my lovely home once again.
We're pleased to hear that Declan and Alison were able to help you during your home transition process and, answer any questions you had. Congratulations on your new home!
5/5
Trustpilotbest experience by far
The help we have had with getting into our new house has been great I've had such nice people handle everything and getting setup has been stress free alot of work has been put in to the property we have received and it shows great quality and a great start for me and my family.
Hi David. We're happy that your move has been made to feel a little less stressful and your property is a great start for you and your family. Thank you for your feedback.
5/5
TrustpilotThe Company is employing extremely…
The Company is employing extremely friendly and highly efficient members of staff.I have just experienced this today whilst dealing with Lauren Spencer.She was outstanding, in familiarising my wife and I with the functions and mechanics of renting a flat through Jigsaw Homes.Lauren made us at home immediately, with her calm and friendly efficiency, and I cannot recommend her highly enough.She is certainly a credit to Jigsaw Homes.
Thank you for sharing your positive experience of the employees here at Jigsaw Homes. It's always great to hear when employees go above and beyond to provide exceptional customer service. We're glad to hear that Lauren Spencer was helpful and efficient in familiarising you with the renting process. It sounds like she truly made you feel at home, and we're sure she will be thrilled to hear your kind words.
1/5
TrustpilotWell it's the 4th December and still no one been and sorted the Fencing reported 23 November and still nothing
Well been told by email have passed this to repairs and garden grounds maintenance and still nothing the Fencing is down and every one can see in my garden I ha e sent email after email I have put a complaint in and still nothing got a reply on ere looking into but no email saying when some one is going to do this fencing
Hi Robert. We sent a request for more information via Trustpilot two days ago. Sadly, this hasn't been responded too so we have been unable to look into this any further. We have issued another request for information. Thanks.
5/5
TrustpilotKaren was amazing with handover such a…
Karen was amazing with handover such a lovely lady , Made sure that everything was up to Brilliant standard she made sure to answer all of my questions to everything that I needed to know about my new home , She was also very polite and made sure we was happy with our new home😃
Thanks for your feedback! Glad Karen was helpful throughout the process. We'll be sure to pass on your kind words to her.
4/5
TrustpilotMichelle swanson has been friendly and…
Michelle swanson has been friendly and happy to answer my questions and has made me feel comfortable to reach out if i need too.
Hi Shauni. It's great to hear that Michelle was able to keep you updated and answer all of your questions. Thanks for taking the time to provide us with your feedback.
5/5
TrustpilotThey are really polite people thank you…
They are really polite people thank you for helping me. I hope they could help me more because I’m on low income on universal credit so I need help with things in the property so if you could help, that will be appreciated. Thanks for your time and thank you to you all for being kind, helpful respectful
Hi Davina. We're pleased to hear the team were able to help you and polite. We have an in-house Money Advice team which is free to all Jigsaw tenants and their households. You can fill in the quick contact form here: https://jigsawhomesgroup.org.uk/p/1RLD-1K6Q/thank-you or, if you prefer to speak with someone, phone us on: 0300 111 1133 or 0300 011 1144. Or email them at GroupMoneyAdvice@jigsawhomes.org.uk. We hope that helps.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jigsaw Homes Group's King Street office has 318 reviews across two platforms: 82 on Google, 236 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Jigsaw Homes Group Jigsaw Homes Group Ltd is rated 3.3 out of 5 across all 318 reviews, and 2.7 out of 5 on Google from 82 reviews, checked 9 October 2026.
Jigsaw Homes Group Jigsaw Homes Group Ltd, Turner House, King Street WN7 4LJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
