Trusted Agent profile · King Street
★★★★★
318 reviews across 2 platforms
Turner House, King Street, WN7 4LJ
Jigsaw Homes Group's office in King Street, at Turner House, is rated 3.3 out of 5 across 318 reviews on two platforms, including 82 Google reviews rated 2.7.
Every review we hold for the King Street office, from every platform, shown as written. First names only.
1/5
TrustpilotThat this housing office don’t care about their tennants at all
This housing office is an absolute joke!! I have my mother and father in one of their homes and all
Hi Donna. Thank you for your feedback. We have requested more information from you so we can look in to this.
5/5
TrustpilotMichelle swanson signed me up
Michelle swanson signed me up. Made me feel so much better about my situation, let me know tha jigsaw homes is willing to help in situations if I find myself needing help. Aswell as a lovely chat that made me feel settled as I got my keys
Hi AJ Mac. Thanks' for your feedback. We pleased to hear that Michelle was able to reassure you and make you feel settled. Jigsaw.
5/5
TrustpilotChaffinch manor
From being offered the new build property in november to getting the keys on the 30 the all process as been first class . Can't thank Michaela Coward and the team enough for all the help . Definetly a dream home for me and my daughter .
Hi Darren. It's great to hear that you had a positive experience with Michaela and the team while getting your new build property. We hope that you and your daughter enjoy your dream home!
1/5
TrustpilotTried for the second time to register…
Tried for the second time to register for online rent payment received email to say I already had an account and to reset my password received another email to reset password which I did and then tried to login but was told there was a error and this is supposed to be a quicker and easier way to pay my rent as I have had problems with the swipe card issued by jigsaw very frustrating and poor customer service
Thank you for reaching out and sharing your experience with us. We're sorry to hear you've had difficulties registering for online rent payments, and we understand how frustrating this can be, especially when you're looking for a quick and easy solution.Our online payments are managed through AllPay, so it sounds like there might be an issue with their system. We recommend trying to reset your password once more. However, if you continue to encounter problems, please don't hesitate to get in touch with our team directly. You can reach us on 0300 011 1144, and we will be happy to help you get everything sorted.
5/5
TrustpilotFrom initially bidding to house move…
From initially bidding to house move the service has been very efficient. Thanks to Karen Wright for helping us get everything sorted and to Pam who took us through the signing and giving us the keys.
Thanks for your feedback! Glad Karen was helpful throughout the process. We'll be sure to pass on your kind words to her.
5/5
TrustpilotGreat experience
I had a great experience with JIGSAW HOUSING, I signed a contract within a day and had my key handed on the same day. Laura and Alison, my housing officers were very helpful and great.
Hi Tony. Thank you for your feedback. It's great to hear Alison and Laura were helpful. Enjoy your new home!
5/5
TrustpilotNew house
Declan was exceptional during our process of getting our new family home, really friendly, reassuring and made us feel comfortable during the whole process.
Hi Lewis. Thank you for your feedback. We're pleased that you had a great experience - Declan is great! Enjoy your family home.
1/5
Trustpilothow to get round bad reviews
I wrote a review 8 days ago and got a reply asking for more details so I gave them those details my name address and telephone and as of yet no contact has been made.So when you see a reply at the bottom of a review it doe not mean they are doing anything about your problem just trying to make themselves look better to the reader. Jigsaw homes are very poor company to deal with they vague and ambiguish when you speak to them on the phone and just plain ignore your email requests for help. They are very lucky you need 1 star to write a review if it was on performance it would be a minus .
Thank you for your feedback. We understand your frustration and apologize for the inconvenience you've experienced. We assure you that we take all complaints seriously and aim to resolve issues promptly. Our complaints team is currently handling your concern. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention, and we appreciate your patience as we resolve these matters.
1/5
TrustpilotThe WORST service EVER experienced
The WORST service EVER experienced! The people on the phones are extremely rude, have no empathy, make a bad situation 10 times worse and should seek other employment IMO.I'm disabled and housebound, I have had several issues with the drains since moving in and trying to get help in near impossible. I'll be told its classed as an emergency, but that I have to wait several days before a plumber will come out. If you dare suggest that this is going to be a problem the staff get high rate and talk to you like crap.My shower broke 5 days ago and I am still waiting for an electrician, I was told "it is what it is", it's understandly a frustrating and unpleasant situation where a little kindness, patience and empanthy would mean a great deal. I cant even drink water because it triggers part of my condition and I obviously need to keep the only bathroom free. After speaking to several phone operators I'm more frustrated than ever due to their arrogant behaviour - speaking over me, raising their voice, point blank refusing to listen to me!I've worked in customer service for years and years and in all honesty, I think you'd be better hiring monkeys.I'm not staying here. Enough is enough. Warning to others - AVOID!
1/5
TrustpilotJigsaw Homes have ruined my flat
Jigsaw Homes have ruined my flat it is now uninhabitable after waiting over a year for emergency repairs. The roof is not fit for purpose and has been leaking into my flat kitchen for over a year. Everything in the kitchen has now been ruined. I constantly ring the Maintenance Repair Team and follow up by endless emails trying to get my roof fixed. I get endless excuses from them and no action. How long should you have to wait to get an emergency repair done ?? I own the flat but unfortunately Jigsaw Housing own the roof so I cannot get my own roofer to repair the roof which I would have done 15 months ago. I have put a claim in via Jigsaws Building Insurance since after waiting so long for a roof repair the complete kitchen now needs ripping out and replacing. How can you possibly treat people like this ?? it is not just myself that is suffering trying to get you to repair my roof but also my vulnerable tenant. Whenever it rains it rains into my kitchen via the broken concrete on the valleys of my roof. It would take you a day to repair the roof but you have made me wait over 15 months. Absolutely ridiculous situation. I would not recommend renting or buying a property that has any connection to Jigsaw Housing.
Hi Kathryn. We have sent a request for more information via Trustpilot so that we can look in to this for you.
1/5
TrustpilotOne man and a ladder
Why would you send a roofer with a ladder to my property when you know health and safety wont allow it to use it when alone. Do you really repair roofs?.Are your staff aware of health and safety or is it just one of those good excuses. Please follow this link you will not believe what other pathetic excuses jigsaw homes have used this far I remember them all and will post them until my roof is repaired. Mr owens jigsaw homes manager are you aware of health and safety regulations if yes please bring your staff up to date so there is no accidents. They are rated 1 star but only because you cannot give them 0 star
Hi Graham. We have sent a request via Trustpilot for more information so that we can look in to this for you.
1/5
Trustpilotjigsaw homes group 14 months of lies
I have been waiting for Jigsaw Housing to repair the roof on our flat for 14 months had nothing but lies and excuces as to why they have failed to act. The floods in every time it rains send video to repairs and a number of managers at jigsaw and still nothing happens . We thought we had a result last weekend as they put up scaffolding last friday but no roof repair.They only got 1 star because you need to, to open this page. Someone by the name of mark owens has been aware of this problem for the full 14 months real jigsaw employee all he tells us he will contact the repairs team but never manages to tell us why the repair has not been completed nor why we get messages that roofer on way so on yet roof not repaired 10/7/2024 as it was first reported on the 06/05/23 there really is no reason why a company such as jigsaw homes could of failed so badly. Leaving our tenant to live with a flooded kitchen where he cannot use his cooker etc when it rains and we all know how much rain we have had this year. If your reading this this is a genuine report of how jigsaw homes have treated us so people be warned its here in black ink how they behave.
Hi Graham, just sent you a request for more information via Trustpilot. We can then look into this for you. Thanks.
5/5
TrustpilotI can't thank Lauren enough
I can't thank Lauren enough! From start to finish, she has been absolutely amazing. She handled the entire process of getting my keys for my new place so smoothly, especially considering the very short time frame. I'm incredibly grateful for her efficiency and support.
5/5
TrustpilotI recently swapped my flat
I recently swapped my flat , I was very happy with online signature process, very easy Kati was really nice and helpful Thank you so much x
Hi Shiva, thank you for your feedback. We're glad that the online signature process was convenient for you and that Kati was helpful. Enjoy your new home.
5/5
TrustpilotThank you!
I cannot thank Liaqat Shan enough for all his help and support throughout my journey. It was a struggle finding a suitable accomodation, but he really went out of his way and guided me through each step of the process.Thank you so much!
Hello Mr. Haych,We're pleased to hear that Liaqat was able to help you with finding suitable accommodation and guide you through the process. It's always great to have someone who goes above and beyond to help us out. We hope you're enjoying your new home and settling in well. Don't hesitate to contact us if you need further assistance. Thank you for your feedback!
1/5
TrustpilotJigsaw homes clearly don’t care about…
Jigsaw homes clearly don’t care about there tenants. The worst decision I ever made was moving into one of there new builds. The builders they hire anit even proper builders clearly! Had nothing but problems. Now I have to pay money out of my own pocket to fix an issue in my home which is THERE responsibility or should be. Literally states what’s your responsibility on the tenancy I’m not even gonna go in detail. So glad this will not be my forever home and I will eventually move again in the future. Had the worst experience ever no wonder I was rushed to move in this property. All they care about is the rent not there tenants. The trauma and anxiety it’s caused me as well all these problems which aren’t getting sorted it’s shocking.
Hi Chloe, we have sent you a request for more information so that we are able to look in to this for you. Thanks.
5/5
TrustpilotJigsaw homes have been so helpful
Jigsaw homes have been very helpful and supportive in rehousing me, and a wonderful lady called Khadeja Begum has been very supportive. Thank you so much, Khadeja.
1/5
Trustpilot442 days to repair a roof Jigsaw homes group disaster
442 days to repair a roof where the valley had completely collapsed .Jigsaw homes repairs office at its best. They know all about this leak and have done since it first being reported ,they have had videos showing how much water ingress when raining but the office staff at the leigh office just keep making excuses as why they did not get round to it prior to today. At least the roofing team know what they are doing.
Thank you for your feedback. We understand your frustration and apologize for the inconvenience you've experienced. We assure you that we take all complaints seriously and aim to resolve issues promptly. Our complaints team is currently handling your concern. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention, and we appreciate your patience as we resolve these matters.
1/5
TrustpilotAbsolute joke of a company
Absolutely had enough of threatening letters, hundreds of calls from numerous numbers. My rent is paid directly from housing benefit the same date every month yet I'm still receiving countless of threatening letters that they are seeking possession of mine and my young daughters home through court. I've rang countless of times so they clearly know it gets paid every month . I get different answers from each person I've spoke to. My anxiety is through the roof with this going on 2 plus years of threatening letters that I now have hypertension and now have to be on life long medication!
Hi Kelly. Thanks for your feedback. We have sent a request for more information via Trustpilot so that we can look in to this.
2/5
TrustpilotRubbish repairs
Had some repairs booked in January they could only do half of the job and I was told someone would be out to finish the rest . Over a month later after hearing nothing I decided to chase it up, to be told that the repair had been signed off as completed 15 minutes after they left when it had not , I had several different people call me to apologise and and give me different excuses and someone was sent to finally complete the repair , only they didn’t complete it properly and it still looks a mess .
Hi Reenie. We're sorry that your repair didn't go as you would have liked it too. We have sent you a request for more information so that we can look in to this. Thanks.
1/5
TrustpilotReported a leak from upstairs into my…
Reported a leak from upstairs into my kitchen and water running down my wall 2 plumbers have been out 1 to find leak and repair it,didn't bother just filled in a hole and said it's done,then a emergency plumber came at 730pm by then I was getting my kids ready for bed,and couldn't answer dr,I've gave up trying to get this repair done.absolute joke of a company.
1/5
TrustpilotAwful experience avoid!
Bought a new build as shared ownership and had nothing but trouble. From no drainage in the garden, missing concrete around windows, loose fittings everywhere, the area left in tatters for over 2 nearly 3 years now. They are very quick to dismiss repairs as after 12 months even structure work to the building they won't touch.Lodged complaint after complaint and it takes an extended amount of time to even hear back..I honestly regret buying my first home with them. Take my advice, look elsewhere.
Hi Cory Tyrone Fahey. We're sorry you're not happy with the way your issues have been delt with. We have requested more information so that we can look in to this. Thanks.
5/5
TrustpilotAn amazing service from Michelle
A massive thank you for Michelle! She was an absolute star from start to finish. Very helpful, very supportive, communication at top level, explained everything in details. Once again thank you Michelle, you're the best!
Hi Marta. Thank you for the wonderful feedback. It's great to know that Michelle was helpful and supportive from start to finish. We will be sure to pass on your feedback to Michelle.
1/5
TrustpilotTake your money but no customer care…. Disgusting company
I purchased a shared ownership property over 3 years ago. I reported issues with the property within a month of moving in and still waiting for the repairs to be completed. The repairs manager Nicola doesn’t return calls and hides behind emails even though I requested a call back. Absolutely disgusting service and no customer service whatsoever. Be careful to the evidence they supply when dealing with your complaint as it isn’t 100% genuine and they are just trying to riddle out of their mistakes. My advice is to seek legal advice and also speak with your local mp. Don’t let them get away with it take your complaint higher and keep fighting.
Hi Leanne, in order for us to look into this for you we have requested more information via Trustpilot. Thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jigsaw Homes Group's King Street office has 318 reviews across two platforms: 82 on Google, 236 on Trustpilot.
Jigsaw Homes Group Jigsaw Homes Group Ltd is rated 3.3 out of 5 across all 318 reviews, and 2.7 out of 5 on Google from 82 reviews.
Jigsaw Homes Group Jigsaw Homes Group Ltd, Turner House, King Street, WN7 4LJ.
