Trusted Agent profile · King Street
★★★★★
318 reviews across 2 platforms
Turner House, King Street, WN7 4LJ
Jigsaw Homes Group's office in King Street, at Turner House, is rated 3.3 out of 5 across 318 reviews on two platforms, including 82 Google reviews rated 2.7.
Every review we hold for the King Street office, from every platform, shown as written. First names only.
5/5
TrustpilotKaren Wright was absolutely brilliant…
Karen Wright was absolutely brilliant with handover and sorting everything out. Thank you for the lovely home jigsaws gave us it's beautiful. Thanks again a lovely lady
Thanks for your feedback and glad you love your new home! We'll be sure to pass on your kind words to Karen.
5/5
TrustpilotAbsolutely excellent service
Absolutely excellent service. Katie was so helpful. It was an absolute pleasure to deal with her and since I've had no trouble contacting Jigsaw atall. Everybody just want to help
1/5
TrustpilotJigsaw homes treat elderly tenants…
Jigsaw homes treat elderly tenants disgustingly accusing them of being drug users and dealers and say they beat up jigsaw workers when they visit old people
5/5
TrustpilotMichelle Swanson is amazing and she…
Michelle Swanson is amazing and she understands her job very well, she made the process really easy for me and she’s someone that answers emails and calls quickly.
Hi Agie. Thank you for your feedback. We're glad Michelle was able to make your move easy and that she communicated well through out the process. We hope you enjoy your new home!
5/5
TrustpilotThe staff at jigsaw were excellent i…
The staff at jigsaw were excellent i knew where i stood every step of the way.. im a bit rubbish with paperwork and emails but they helped me out.. great staff
Hi Geoff. Thank you for your feedback. We're glad to hear the team was helpful and supported you.
5/5
TrustpilotKaren was brilliant from start to…
Karen was brilliant from start to finish. Helpful, kind and genuinely made me feel comfortable at the handover as all my questions were answered thoroughly.
Thanks for your feedback! Glad Karen was helpful throughout the process. We'll be sure to pass on your kind words to her.
5/5
TrustpilotVery happy
I'm so happy to finally get a home after being homeless. Special thanks to Alison Hinchliffe who made the whole process easy, was understanding and very helpful.
Hi Daisy. We're so glad to hear that you've found a home after such a challenging time. It's wonderful that Alison Hinchliffe was able to provide you with the support and assistance you needed during this process. Wishing you all the best in your new home! Thank you for your feedback!
5/5
TrustpilotElectric Checks by Sam Marsden
I had my electric checks done today by Sam Marsden. He’s a credit to Jigsaw. He was professional and friendly! Amazing service.
Hi Ayesha, thank you for sharing your experience. We'll pass your positive feedback to Sam and his manager.
5/5
TrustpilotMy mother went to orchard court
My mother went to orchard court, And I must say how helpful and friendly. The manager and staff was.Especially Debbie the manager at orchard house and Karen Wright at jigsaw homes she as been amazing
Hi Danny. It's wonderful to hear that your mother had a positive experience at Orchard Court. It's always great to have helpful and friendly staff, and it sounds like Debbie and Karen went above and beyond to make a difference, we will share your feedback with their team. We hope your mother continues to have pleasant experiences at Orchard Court. Thank you for sharing your feedback with us!
5/5
TrustpilotA massive thank you
I'd to say a massive thank you to jigsaw and Karen from myself and my family.We was given a section 21 in August so me and my family after 8 years of being in the the house had to find somewhere new to live. After lots of bidding on property's we got a phone call from Karen saying would we like this new house on a brand new estate.Obviously I was over the moon and I got the keys last Thursday Karen constantly kept me in the loop and answering all my questions.So once again a big thank you for my family's forever home we love it.And Karen you need a pay rise.
Congratulations on finding your new home, Steven! It's great to hear that Karen was able to help you throughout the process and that you had a positive experience. Thank you for sharing your feedback and appreciation for her hard work. We hope you and your family enjoy your new home for many years to come!
5/5
TrustpilotThank you so much Karen put me at ease
Thank you so much Karen put me at ease, simplified the whole process, so many thanks Karen/Jigsaw not just a service a customer personalService! 5 star
Hi Craig. Thanks for the feedback! We're glad Karen was helpful through the whole process. We'll be sure to let her know that she did a great job.
5/5
TrustpilotMutual swap
Rabbia Begum made my whole mutual swap process very easy and smoothe, communication was always 100% and emails and queries dealt with accordingly I am very happy. Thank you so much. X
We're pleased to hear that Rabbia was able to help you with your mutual exchange. It's great to know that the communication was 100% and your emails and queries were dealt with promptly. Thank you for taking the time to provide us with your feedback, we'll make sure to share it with Rabbia.
5/5
TrustpilotHappy not to be homeless…
Jigsaw Homes first contacted me near the end of October, to offer me one of their properties, l had been bidding for local council properties, due to being evicted from my home after living there for 24 years. Unfortunately, l wasn't having any luck, and l guess due to me suffering from epilepsy, l was given first choice. Karen, who has been keeping me updated, came to see me a day or so later, and started the ball rolling, saying the flat would take about 3 - 4 weeks to get ready, and has kept me up to date when necessary. I was delighted when l finally got the call to say the flat was ready on the 27:11:2023
Hi Pamela. It's great to hear that we were able to offer you a property after you had been struggling to find a new home. It's also wonderful to hear that Karen has been keeping you updated throughout the process. We hope that you are settling in well and that you are enjoying your new home. Thank you for your valuable feedback.
5/5
Trustpilot5 star service from start to finish
5 star service from start to finish. I was in desperate need of a new home for myself and my young baby jamie was quick to make contact and has given great support from the very beginning. the process was easy and stress free. I cannot express how greatfull I am to have a house to make a home and to jigsaw and jamie i will be forever grateful. Definitely 5 stars. Highly recommended jigsaw. Thank you.
Hi Jamie! We're glad to hear that you received a 5-star service. It's great to know that we was able to provide you with a new home for yourself and your young baby. It is always reassuring to hear that the process was easy and stress-free, and it is lovely to hear that you are grateful and appreciate of Jamie's support. Thank you for sharing your experience with us.
1/5
TrustpilotWell I live 45 miles from tameside in…
Well I live 45 miles from tameside in tameside I'd someone who I care for so with getting older and having some health issues myself I decided to apply for a property ... so I had to prove I had a connection to the area then prove I had ill health provide loads of id and more ... I then get placed in band 1 high need for re housing I apply for a bungalow online it rejects my application??? I phone to be told its a system error my app is now live couple of month later same thing ?? Then I apply for another bungalow 2 bed criteria is single or couple over 55 !! Again it rejects I phone to be told I've not sent in supporting evidence??? I say if I haven't how am I high need band 1 ??? Put me through to someone else they say you don't meet criteria ??? I contest this they say a manager will ring a manager rings next day says she will phone me next day ?? 1 week later another manager phones she says I'll ring you back tomorrow again no call rings the day after .. she says I've not got a connection to tameside I explain I have then she says I need to prove I'm a carer I say i did that 12 month ago then she says my son can't live with me ??? I never said he was living with me ??? I said stay 3 nights a week then she said I can only have a 1 bed ???? I explain the criteria says single person or couple ??? So I politely tell them to cancel my high needs application and thank them immensely for messing me around znd using excuse and lies repeatedly.... and I also explain recovering from a brain injury is more enjoyable than dealing with these people .... no wonder there is a housing crisis with these at the helm .... and how can a housing association dictate who can live with you ????? I'm sure discrimination is an issue the staff from switchboard operators to managers need a complete revamp .DO NOT WASTE TIME WITH THESE PEOPLE ..
Hi Ste. We're sorry that you feel like you haven't received the service we strive to provide. We have requested more information via Trust Pilot so that we can look in to this for you.
5/5
TrustpilotObsessed with my new beauty house
Obsessed with my new beauty house! ✨ The staff are amazing so friendly and talented. I leave feeling like a million bucks every time. Highly recommend!🫵💎🫶
Hi Tesfabrhan. Thank you for your feedback. We're glad you like your new home and our team were friendly.
5/5
TrustpilotI could not be happier
I could not be happier, Kadija was absolutely amazing and made the transition as smooth as possible, whilst making sure i understood everything i needed. I can't thank her enough.
Hi Aaron. We're thrilled to hear that your experience with us was a smooth one! Kadijah will be pleased with your kind words. We'll make sure to pass them on. Thanks for taking the time to leave your feedback.
1/5
TrustpilotThe blind leading the blind.
You get assaulted by a neighbour with evidence to prove and they don’t do anything. Also if the neighbour in question is ex military they will just take their word for it. Now I am being accused of assault on him when in fact I am the victim as I say with proof. Also the housing when they come out will openly slag off neighbours to you , not much confidentiality is adhered to at all..and not very professional either. The victim is made to feel like the criminal. Disgusting.
Thank you for sharing your feedback with us. We are committed to providing excellent service to all our customers. However, we realise that things can occasionally go wrong. We are sorry to hear that our services fell short of our usual standard on this occasion.We’ve sent you a direct message on Trustpilot, asking for more information about your experience. Customer feedback is very important as it helps us to learn and develop as a company so that we can improve the services we provide.We look forward to your reply.
5/5
TrustpilotExceptional service
The process from 1st contact to moving into my new home was 1st class.The communication and level of service provided by Declan Crehan was exceptional, I can not recommend or praise highly enough.
Hello Vicki,Thanks for your feedback regarding your recent experience with us. We're thrilled your journey from first contact to moving into your new home was 1st Class.Your kind words about Declan Crehan's outstanding service will make his day. We'll be sure to pass them on to him.Thanks again! We wish you all the best as you settle into your new home.
5/5
TrustpilotKhadeja was amazing she was extremely…
Khadeja was amazing she was extremely good and very helpful. Was early and sorted everything quickly. Thank you khadeja
Hi Annette. Thank you for your feedback. It's great to hear that Khadeja was helpful.
5/5
TrustpilotNew House
couldn't be more happy to finally get into our dream home thanks to Karen Wright she's an absolute star! Thank you 😊
Hi Ross. We're so happy that you have found your dream home and that Karen was able to help make the process a good one. We hope you enjoy your home. Thank you for leaving your feedback.
5/5
TrustpilotAllison is a star!
Alisson was fantastic, very professional and helpful with the property we were looking at. Really helpful and appreciated all she did, she is excellent at her job.
Hello. Thank you for the feedback. We really appreciate it. Alison will be thrilled to hear that she was able to help you smoothly in to your new home. We'll make sure to pass on your comments to her.
5/5
TrustpilotKaren was lovely and really comforted…
Karen was lovely and really comforted me in my darkest moment and eased us into the house with constant support. Thank you
Thanks for the feedback, Stacey!
1/5
TrustpilotJigsaw Homes - A Complete Shambles!
I bought a property that has a lease with Jigsaw Homes. They provide maintenance of the grounds and the fabric of the building. When one of the properties upstairs had a leak from the bathroom, the person wouldn't answer the door and I reported this to Jigsaw who promised they would sort the matter out. Many months went by and the water leak was still damaging the ceiling. eventually they sent a team to repair, no communication regarding the extent of the damage or what repairs have been done and when I asked them to repaint my ceiling it was another ordeal in eventually getting this done. The repainted ceiling is now peeling, There have been numerous communications with Jigsaw Homes that result in nothing. There is definitely a lack of communication between departments and the standard of service is very poor. As another reviewers have said, Jigsaw Homes is a shambles. If possible, I would recommend avoidance of this company and its properties.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jigsaw Homes Group's King Street office has 318 reviews across two platforms: 82 on Google, 236 on Trustpilot.
Jigsaw Homes Group Jigsaw Homes Group Ltd is rated 3.3 out of 5 across all 318 reviews, and 2.7 out of 5 on Google from 82 reviews.
Jigsaw Homes Group Jigsaw Homes Group Ltd, Turner House, King Street, WN7 4LJ.
