Every review we hold for the King Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was offered affordable rates property…
I was offered affordable rates property with Jigsaw home. Katie wood was the housing officer who helped me with the move in. She was really great and she made sure everything was sorted before handed me the keys. I Love my new home and I can’t wait to make it my own with all the decorations ☺️
Francine · 13 August 2024
Agent replied · 24 August 2024
Hi Franchine, thank you for your feedback. We're thrilled to hear that you are happy with your new home and wish you all the best for the future.
★★★★★ 5/5
TrustpilotI have had a very pleasant experience
I have had a very pleasant experience. This is my first rental and all the customer service has been really informative and helpful!
Cara · 11 October 2025
Agent replied · 8 June 2026
Hi Cara. It's great to read that you have had a pleasant experience with Jigsaw so far and that you have the help and information that you needed. Thank you for your feedback.
★★★★★ 5/5
GoogleEnjoy our Partnership with Jigsaw and doing our best for their customers.
Thank you
Gareth
Gareth · 1 July 2025
★★★★★ 5/5
TrustpilotJUST MOVED in Victoria Court Gabriel…
JUST MOVED in Victoria Court Gabriel was amazing,made me feel welcome from the start beautiful place beautiful people. Thanks for all your help.David.
David · 23 August 2023
Agent replied · 27 August 2023
Hi David. We greatly appreciate your feedback and are thrilled to hear that you are loving your new home. We're thrilled to know that our team was able to provide you with the necessary assistance during the process. We will definitely share your kind words with our lettings team. Thanks again!
★★★★★ 5/5
TrustpilotExcellent Customer Experience
From making the application, signing the lease and getting the keys, Jigsaw have been absolutely amazing. Nothing was too much trouble. When me and my kids moved into our new home, it’s been the same 5* service, any snag I have raised with Jigsaw, it has been resolved without issue and quickly. Nothing seems to be too much trouble. Thank you Jigsaw for giving me and my kids a safe home.
Stephanie · 22 August 2023
Agent replied · 27 August 2023
Hi Stephanie, thank you for taking the time to provide us with your feedback. We are delighted to hear that you and your family are enjoying your new home, and we are glad that our team was able to assist you throughout the process. Your feedback will be shared with our lettings team. Thank you again!
★★★★★ 5/5
TrustpilotDebroah Taylor is absolutely brilliant…
Debroah Taylor is absolutely brilliant so efficient and makes everything run smoothly an absolute credit to jigsaw homes!
Kadie · 1 December 2023
Agent replied · 28 January 2024
Hi Kadie. That's great to hear! We're lucky to have such brilliant and efficient employees like Deborah. It's always nice to see hard work and dedication being recognised and we will be sure to pass this on to the team. Thanks for taking the time to send your feedback.
★★★★★ 5/5
TrustpilotOne Bedroom Flat through Jigsaw
I signed the lease & collected my keys for a one bedroom flat through Jigsaw on Friday. After finding it really hard to secure accommodation for 3 months, I am extremely grateful to Karen Wright, the Lettings & Tenancy Officer, for being extremely helpful through the whole process. Shirley Leddy, the co ordinator at the block, was really welcoming & guided me through the final paperwork.
Kathryn · 12 November 2023
Agent replied · 25 November 2023
Congratulations on securing your new flat! It's great to hear that Karen Wright was extremely helpful throughout the process and that Shirley Leddy provided a warm welcome and assistance with the final paperwork. Wishing you all the best in your new home! We appreciate your feedback.
★★★★★ 5/5
TrustpilotIT WAS AN AMAZING SERVICE I RECICIVED…
IT WAS AN AMAZING SERVICE I RECICIVED FROM HELEN ,SHE WAS VERY HELPFUL EXPLAINING EVERYTHING TO ME SHOWED ME AROUND THE FLAT EXPLAINED THE PAPERWORK IN DETAIL AND AT THE END OF THE TIME GAVE ME THE KEYS AND SAID WHEN I COULD MOVE IN OFFICIALLY, SHE WAS REALLY GOOD AT HER JOB .THANKYOU HELEN,WOULD RECOMMEND JIGSAW HOMES TO ANYONE
Harry · 4 March 2024
Agent replied · 24 August 2024
Hi Harry. It sounds like you had a great experience with Helen from our Lettings team! It's always nice to receive helpful and informative customer service. Thank you for sharing your positive experience and recommending Jigsaw Homes to others.
★★★★★ 5/5
TrustpilotMy experience it's has been very quick …
My experience it's has been very quick process and I'm so happy with my new home so much better more space and room for me and my little girl and I am very grateful that karen wright office has help me and understanding my situation and try help me must as she can.
Sadie · 22 June 2024
Agent replied · 24 August 2024
Hi Sadie, It's great to hear that Karen was able to help you and your daughter find a more appropriate home. Thank you for giving us your feedback.
★★★★★ 5/5
TrustpilotJust want to say big thank you to…
Just want to say big thank you to Alison! She has been amazing.
Customer · 13 January 2024
Agent replied · 28 January 2024
Hello! It's great to hear that Alison has been amazing. Thank you for sharing this with us and leaving your feedback.
★★★★★ 5/5
TrustpilotKaren has been very helpful and always…
Karen has been very helpful and always speedy with any replies I have needed.
Bev · 8 December 2023
Agent replied · 28 January 2024
Hi Bev. Thank you for your feedback. We will be sure to let Karen know!
★★★★★ 5/5
TrustpilotHelen was amazing
Helen was amazing. Helpful, professional and friendly. Thank you so much ✅
Nigel · 19 January 2024
Agent replied · 28 January 2024
Hi Nigel. It's great to hear that Helen provided excellent service! We're glad that she was helpful, professional and friendly towards you and we're sure she will appreciate your gratitude. Thank you for taking the time to provide us with your feedback.
★★★★★ 5/5
TrustpilotThis is my first time working with…
This is my first time working with JigsawHomes, so far I like everything. I especially want to mention the agent Katie Wood, she helped a lot with the payment of utility bills, she always answers if I have questions or don't understand something. Thank you to her
Lidiia · 16 October 2025
★★★★★ 5/5
TrustpilotAbsolutely amazing staff helpful and…
Absolutely amazing staff helpful and kept me informed about everything
Susan · 24 November 2025
Agent replied · 26 December 2025
Hi Susan, thank you for taking the time to share your feedback.
★★★★★ 2/5
TrustpilotI feel I was palmed off
I feel I was palmed off and told i wasn't being contacted because my phone details were incorrect. I was emailed with an excuse by someone (initials R.J) but offered no help or instruction on how to update my details. As in the past I feel a snippy, racist energy directed towards the white British man.
Bob · 20 March 2024
Agent replied · 24 August 2024
Hi Brian. We're sorry to hear that you had a negative experience. It's important for customer service representatives to provide helpful and respectful assistance to all customers, regardless of their background. Therefore we have sent you a request for more information so that we can look in to this.
★★★★★ 5/5
TrustpilotNew tenants
Thank you Lisa Montano for all your help with us signing for our property excellent service.
Chris · 20 September 2023
Agent replied · 29 October 2023
Hi Chris, we greatly appreciate your feedback and are thrilled to hear that Lisa was able to provide you with the necessary assistance during the sign-up process. We will definitely share your kind words with our lettings team. Thanks again!
★★★★★ 1/5
TrustpilotUnfair treatment!!
I emailed in January 2025 for a rent refund, several weeks passed no reply, I phoned spoke to rent officer Michelle, she didn't apologise that nobody had replied and said they had to email UC first to see if I owed any money to DWP. I explained that I owed money from previous years but am paying back on an agreed plan with DWP.
Miss · 26 March 2025
★★★★★ 5/5
TrustpilotRenting my 2nd jigsaw…
Renting my 2nd jigsaw property,transferred from a 1 bed flat to a house,cannot fault the process Katie wood is absolutely amazing and a credit to jigsaw homes looking forward to spending many more years in a jigsaw property
Kaitlyn · 16 December 2024
Agent replied · 25 December 2024
Hi Kaitlyn. Thank you for your feedback. We pleased to hear that Katie was amazing in help you transfer to your new property. We hope you enjoy your new home!
★★★★★ 1/5
GoogleIf there was a option to give a 5 star minus ratting I would gladly give Jigsaw it . New boiler installed last year had it has been more problematic than the old one was .One month after it broke down it does it again and it's not an emergency . So I have no hot water or heating again.
Annmarie · 25 April 2025
★★★★★ 1/5
TrustpilotSTAY AWAY!
Stay away! Joke of a company. They couldn’t care less about their customers / tenants. Once they have your money they disappear and ignore all issues. Jigsaws attitudes towards people’s welfare and safety couldn’t be lower. An utter shambles and should be investigated in my opinion.
Jack · 29 July 2024
Agent replied · 24 August 2024
Hi Jack. We're sorry to hear that you're not happy with the service you have received. So that we can help, we have requested more information via Trustpilot. Thanks.
★★★★★ 5/5
TrustpilotLovely pleasant customer service lady
I had to contact Jigsaw homes about pigeons nesting under my solar panels .My call was taken by a lovely lady called Danielle.nothing was too much trouble .She emailed the correct department even telling them how I had a phobia about pigeons .She was absoloutly lovely .Thank you Danielle .Wish more people were as nice as you
Suto · 16 August 2022
★★★★★ 1/5
GoogleThe flats live in have to use Adactus for Service Charge . At first it was £65 per month, within 3 years £108. Found we were paying for next blocks 6 car park lights for at least 13 years, won't tell me who will be paying for loads of new equipment, still not reconciled. Overpaid electricity bill by £729 by my insistence bill was incorrect. All community lights permanently on 24/7 for 30 days, complaint still not sorted. Worst Company ever, could say more... Leasehold & Service Charge lost all my emails and now new manager trying to bully me into resending them. He can go and whistle. I wonder if Adactus read these reviews? doubt it!
M · 8 June 2021
Agent replied · 8 June 2023
Hi, we do read these reviews and sorry to hear that your complaint is yet to be resolved. Our team is already looking into this and we will make sure we communicate your message accordingly. A member of our Leasehold and Service Charge team will be in touch with you in due course.
★★★★★ 1/5
TrustpilotVery bad service!!
So, once again, Jigsaw Homes have failed miserably!
Ms · 25 October 2025
Agent replied · 8 June 2026
Thank you for taking the time to leave your review. We’re sorry to hear about your experience. In order to be able to look into this we have requested more information via Trustpilot.
★★★★★ 5/5
TrustpilotVery professional experience
I have to say that Declan was excellent in assisting me secure a sheltered flat in Ellesmere Port in May '23 for my father-in-law. Professional throughtout and removed obstacles that I required help with. We are happy with the location, the housing, and the Company.
Confidential · 30 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
