Trusted Agent profile · Kimberley
★★★★★
749 reviews across 2 platforms
40 Main Street, Kimberley, NG16 2LY
Watsons Estate Agents's office in Kimberley, at 40 Main Street, is rated 4.9 out of 5 across 749 reviews on two platforms, including 739 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Watsons Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kimberley office, from every platform, shown as written. First names only.
5/5
GoogleWe had an amazing experience when visiting the office in Eastwood, I had just come out of hospital and Francesca was extremely helpful with all the documents needed for our purchase and explained everything in detail and took a lot of the pressure off for the purchase as this is our first purchase since 1983, things are very different now an quite a lot to cope with at our age. I would recommend them for your house sale/purchase great to deal with by phone and in person.
5/5
GoogleThankyou Stefan for everything you have done, you were sublime. From Liasing with me day to day, to chasing up things for me and helping get this all sorted. You are a credit to Watson! Thanks.
5/5
GoogleProfessional and real agents with empathy to all situations. Francesca truly made me feel like I was her only customer. I would truly recommend Watson's Estate Agents to all. The quick response and turnaround of the ad was second to none, the market knowledge is tops and as a customer you are updated on every step of your new adventure. Thank you team Watsons.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery happy to help people and was smooth as a first time buyer as it’s all new would definitely recommend. Malachi Sabin-Jack
5/5
GoogleOTHER ESTATE AGENTS WATCH OUT THERE'S A NEW KID IN TOWN WATSONS ESTATE AGENTS. Professional from start to finish Joel Kirk the valuer is thorough in his assessment of your home and has plenty of time to advise how to best market it. There after both Laura Thurman and Naomi Wilsher kept me up to date with regular phone calls and emails on the progression of my sale. WELL DONE TEAM.
5/5
GoogleWatsons were the estate agents that helped during our purchase. Lucy in particular went above and beyond, she gave clear and swift communication between us, the seller and their solicitor.
5/5
GoogleFabulous service. Naomi was very informative when I made my offer on a property and explained everything perfectly. Alexandra was then great when the sale was being processed, always quick and efficient. Communication was great throughout and any questions or requests were accommodated for without issue. Would highly recommend.
5/5
GoogleLaura and her employees have been so helpful since we started our property search in May this year. We’ve been lucky enough to have an offer accepted on a property with Watson’s thanks to Laura’s amazing customer service and promptness with getting back to us. We are so thankful to Laura and to all of the other staff at Watson’s as they have been so wonderful and look forward to seeing the process through.PositiveResponsiveness, Quality, Professionalism
5/5
GooglePossibly, the most professional company I have ever experienced. The valuation was realistic, based on excellent market knowledge and experience. All staff were efficient, friendly and kept me informed with a constant update on events. Had an amazing number of viewings booked before the property really went on the market, due to their database of potential customers. I am delighted at how well it has all gone. Thank you Will and all the team at Watsons, brilliant!!
5/5
GoogleFantastic service from start to finish, especially Lucy Attwell.
4/5
GoogleOverall, an experience that ended positively with Watson’s so would recommend but there are some lessons learnt which I hope they take on board to improve the customer experience. From the start, I found them to be friendly and down to earth during the valuation and pictures being taken. Within less than 24 hours of it being on their social media channels, they rang me to advise of a viewing and to book it in with myself. I advised that I was not doing the viewings as it was agreed that Watson’s would be doing them, hence what I am paying them for. I also reminded them they had a set of my keys which were provided for that purpose. They advised that an estate agent wouldn’t be available for the next week so I would have to do it and that it was on their system that I had agreed to do viewings, not them which was not the case. I juggled my plans and did the viewing the next day. Thankfully I received my full asking price offer which I accepted. From this step, I hadn’t heard anything for a few weeks but when I checked with my solicitors, they had not received anything from my buyer’s solicitors. Watson’s were surprised and said they would do weekly calls. I thought Watson’s would have done a check after the first week so was a little disappointed, but was reassured this would be done weekly. Although the experience so far wasn’t great, as soon as I had been assigned to Leanne, she was fantastic, kept me regularly updated and worked incredibly hard until the end. If it wasn’t for her, I would not be rating Watson’s 4 stars. Due to the shambles at the beginning and fact that I did the viewing myself which sealed the deal and managed to sell it without reaching the ‘full market’, I did hope that Watson’s might have given me a discount as I did their job for them, but hey ho, I might have to try my hand as an estate agent! To finish on a positive note, despite their errors, it definitely turned out to be a positive experience thanks to Leanne, so would recommend.
5/5
GoogleAs first time buyers, we weren’t sure where to even start or what to do once our offer had been accepted. Leona has been amazing from the beginning. Contactable, knowledgeable, responded promptly to all my queries, and constantly kept me updated throughout the whole process! Thanks so much Leona! 🌟
5/5
GoogleMany thanks to Chris Geddes, Samantha Broomhall and all at WatsonsEstate Agents for their prefessionalism, patient advice and expert help in getting us to an acceptable offer for our home.
5/5
FacebookOutstanding Service from Watson’s Estate Agents! I couldn’t be more impressed with the service from Watson’s Estate Agents, a fantastic family-run business. From the very first contact with Will for the valuation and marketing of my property, the team has been exceptional. They went above and beyond, even promoting the property on social media before it hit the major platforms, ensuring maximum exposure. The communication has been excellent throughout, clear, proactive, and always keeping me in the loop. The write-up and photos were professionally done, making my property stand out. Within just two days of the property going live, they organized and accompanied over 15 viewings, and another 16 couples 3 days later making the whole process seamless. An agreed sell within a week. A credit to the profession and will recommend them and when necessary will use again. If only everything in life was this simple. :-)
5/5
GoogleIt's difficult for me to offer enough words of praise and satisfaction to describe my experience selling with Watsons. The speed at which an offer was made and the sale agreed was amazing - live advert 7pm on Thursday then sold by the following Tuesday lunch time! The efficiency of the marketing/viewing/offer process the complete opposite of my experience with purplebricks, where despite being on their website and via auction between August and the following January, only two viewings, not one offer AND I still had to pay their fees - something to bear in mind! Friendly, reassuring and professional, Will and the team certainly got the job done. I have no hesitation recommending Watsons to anyone looking for some certainty when selling their house.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAbsolutely incredible estate agents. They were so helpful and kind throughout the whole process and put us at ease the whole time. Couldn’t recommend them enough.
5/5
GoogleFrancesca Pezzotta is an excellent Branch Manager and estate agent..!!! She works hard to navigate those predictable "bumps in the road" on the house sale journey and she is passionate about getting positive outcomes for her clients
5/5
GoogleWatsons have been brilliant throughout our offer process, Billy was quick with responses and really friendly. All the team were super helpful and we viewed quite a few properties. Highly recommend going through Watsons!
4/5
GoogleOverall, an experience that ended positively with Watson’s so would recommend but there are some lessons learnt which I hope they take on board to improve the customer experience. From the start, I found them to be friendly and down to earth during the valuation and pictures being taken. Within less than 24 hours of it being on their social media channels, they rang me to advise of a viewing and to book it in with myself. I advised that I was not doing the viewings as it was agreed that Watson’s would be doing them, hence what I am paying them for. I also reminded them they had a set of my keys which were provided for that purpose. They advised that an estate agent wouldn’t be available for the next week so I would have to do it and that it was on their system that I had agreed to do viewings, not them which was not the case. I juggled my plans and did the viewing the next day. Thankfully I received my full asking price offer which I accepted. From this step, I hadn’t heard anything for a few weeks but when I checked with my solicitors, they had not received anything from my buyer’s solicitors. Watson’s were surprised and said they would do weekly calls. I thought Watson’s would have done a check after the first week so was a little disappointed, but was reassured this would be done weekly. Although the experience so far wasn’t great, as soon as I had been assigned to Leanne, she was fantastic, kept me regularly updated and worked incredibly hard until the end. If it wasn’t for her, I would not be rating Watson’s 4 stars. Due to the shambles at the beginning and fact that I did the viewing myself which sealed the deal and managed to sell it without reaching the ‘full market’, I did hope that Watson’s might have given me a discount as I did their job for them, but hey ho, I might have to try my hand as an estate agent! To finish on a positive note, despite their errors, it definitely turned out to be a positive experience thanks to Leanne, so would recommend.
5/5
GoogleConsistently kept informed of the market and availabilty. Billy, amiable guy and always good to chat to.
5/5
GoogleThis has been my first experience buying a house and I can honestly say I would not hesitate to use Watsons again, the staff (Naomi Angelina and Monika) I dealt with were super helpful and even after my first sale fell through Naomi kept in touch and was very supportive, thanks Watsons for everything I would highly recommend you!
5/5
GoogleProfessional and real agents with empathy to all situations. Francesca truly made me feel like I was her only customer. I would truly recommend Watson's Estate Agents to all. The quick response and turnaround of the ad was second to none, the market knowledge is tops and as a customer you are updated on every step of your new adventure. Thank you team Watsons.
5/5
GoogleBrilliant! As first time buyers we had no idea what we were doing but Francesca and Angelina were incredibly helpful in keeping us in the loop and advising us on each step of the process. Everything went smoothly with no issues and would definitely recommend Watsons Estate Agents if your looking at buying or selling your property. Thanks for all your help!
5/5
GoogleNaomi is very helpful and diligent, we sincerely appreciate her efforts and big supports on the purchase. she is very responsible and always patient, trying her best to figure out our problems in time. I am sure others who have worked with her would feel the same. We thank her a lot for all great helps and wish her all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Watsons Estate Agents, Kimberley won Trusted Agent.
