Donald Ross Estate Agents Ltd reviews in Kilmarnock

★★★★★ 4/5

Trustpilot

I currently rent a flat in Ayr from…

I currently rent a flat in Ayr from Donald Ross letting. I recently had a flood in the flat I rent. I like the flat but not with water flooding through it. So, Jenny from the letting agency was on holiday from work and saw the serious nature of my problem and helped me through. The insurance team were very slow to respond and I realised when he arrived with a plunger that something strange had been miscommunicated..... Anyway, Jenny and the flat owner have been great! Looking forward to new flooring.... White goods replaced when the old ones give out too, am happy here.

Emma · 21 January 2022

★★★★★ 5/5

Facebook

Once again I've had excellent service. Having used Donald Ross for the second time in 5 years I've again found them professional, attentive and efficient. This time my house sold in just 22 hours on the market!! Amazing. Thanks Maureen and team.

Meriel · 25 May 2019

★★★★★ 5/5

Trustpilot

Absolutely excellent service from…

Absolutely excellent service from deciding to sell our family home of 45 years to the actual sale. So caring professional nothing was a bother. Definitely recommend this company. Tracey was Simply the best xx

Lynda · 7 September 2021

★★★★★ 5/5

Trustpilot

Many thanks Donald Ross

Donald Ross we're very helpful right through the process of the sale of our house, they were extremely knowledgeable & helpful at every step,Tracey was particularly helpful & friendly.Would definitely recommend them.

Peter · 25 November 2021

★★★★★ 1/5

Trustpilot

What a rocky road we moved into…

What a rocky road we moved into property in 2023 rented. Got given our notice to leave in October. Told family were moving in due to health. Not even 2 months later the property is up for sale.

Laura · 19 December 2024

★★★★★ 5/5

Google

Very professional 5 star service. Sold my house in less than 2 weeks and I also bought my new house with them. Can’t recommend them enough.

June · 28 December 2023

★★★★★ 5/5

Facebook

Donald Ross did a fantastic job of selling my house. It is difficult for me to organise things as I live in Australia. Maureen was amazing and made the process much easier for me. I would highly recommend them.

Sheila · 30 January 2020

★★★★★ 5/5

Trustpilot

Just recently sold my house with Donald…

Just recently sold my house with Donald ross, this is my 3rd time using their services,and from the offset the service and professionalism had been first class .no matter how many times I had to get in touch the girls were amazing,and always available to chat. Jacqueline and Frazer have always been so professional with me ,and go above and beyond to help me with my move. I would certainly recommend them to anyone looking to move .

Liz · 21 January 2022

★★★★★ 5/5

Trustpilot

Helen kept me informed every step of…

Helen kept me informed every step of the way whilst buying and Maureen was equally good when selling my house.

Jane · 8 March 2023

★★★★★ 5/5

Trustpilot

I would highly recommend Donald Ross

I would highly recommend Donald Ross. They and the team they all done the wonderful job for me ., buying and selling.I am very happy with them, they are so professional and excellent service. Tracey such a lovely person, very friendly and professional. She deal with buying and selling house for me , she organised do everything for me, and she help to put my house on the market, only 3 days then sold. Very quick, that’s wonderful! I just want to say thank you so much to the Tracey and all the team!!

Yasmin · 8 September 2021

★★★★★ 5/5

Trustpilot

Cheapest or Best?

Selling property isn't always easy. You can either go for one of the 'cheaper' options or go for a quality service like Donald Ross. You might get lucky with the cheaper agents, but there is no need for luck if you sign up with Donald Ross. They are professional, thorough and they work tirelessly to market and sell your property. Definitely not the cheapest, but I wouldn't sell with anyone else.

Fergus45 · 18 November 2022

★★★★★ 5/5

Facebook

I can't thank Fraser, Maureen and Shirley enough for all their help in the recent sale of my property. They all went the extra mile! All the staff are very professional and provide a high standard of customer service! Thank you x

Carol · 11 July 2017

★★★★★ 5/5

Trustpilot

Fantastic service

From a base point of not having any idea how to proceed when I suddenly was faced with selling my parents' home, Donald Ross stepped in and did everything seamlessly. I need not have worried - they are very professional and they really know their business. They led me through the process, explained everything and communicated with me at all stages. I was also encouraged to phone them with any questions or concerns I had. My parents' house sold in three days for a very good price, without me even having to go to a closing date, so a great result for me and my family. I can highly recommend Donald Ross and their staff to anyone.

Fiona · 29 June 2021

★★★★★ 4/5

Trustpilot

4 Star Service

4 Star ServiceNot having been on the property market for a very long time choosing an agent was a bit of a quandary , thank goodness I opted for Donald RossWhen James came to view my property he was a mine of information and really had his finger on the pulse regarding the market and property He enthused confidence and his predicted scenario proved to be 100% accurateThen I was introduced to Maureen who became my liaison throughout the sale and she kept me updated regularly and at no time did I have any questions on what was happeningNice people and a very pleasant experience

Chin · 23 June 2021

★★★★★ 5/5

Trustpilot

A very positive experience.

After 6 months of viewing houses, submitting ever increasing offers, and still loosing out, we took the advice of Helen Hunter, and went for it, with the house we have now successfully bought. Advise, and feedback have been excellent, from all at Donald Ross, either face to face, or on the phone. So much better than all the others, where we missed out. We now have the house, and location, we have been looking for all this time. Actually glad now, that we did not get the other houses. A very positive experience. Thank you!

Grahame · 23 June 2021

★★★★★ 5/5

Trustpilot

New overseas landlord experience

I have previously used Donald Ross for their estate agent services and always been impressed with their professionalism. This is the first time I’ve used their letting agent services. Whilst they may not be the lowest cost option, the services they’ve provided to me as an overseas landlord, unable to get back to give any on site assistance due to Covid, have been above and beyond my expectations. Every step of the process in preparing the property for rental, has been dealt with efficiently and professionally, with good communication, when needed. I would highly recommend their services!

Lucy · 15 June 2021

★★★★★ 5/5

Trustpilot

Quick, professional and efficient, would recommend.

We have had a wonderful and quick experience with Claire at Donald Ross. We had put in a verbal offer before even viewing a house, the client wanted us to view it first so that’s what we did. Claire met us at the property, let us take as much time as we needed then had a chat with us about our offer. An hour later she was calling us to say our offer had been accepted and we are over the moon to start our new adventure! Would highly recommend this company to friends and family.

Mhairi · 19 May 2021

★★★★★ 5/5

Trustpilot

Exceptional Service

Both Gavin and Maureen provided exceptional service from the very beginning to the end of the selling process as they both provided us with great advice and regularly kept us up-to-date. They were always on the other end of the phone to answer any of our questions, no matter how silly they seemed (especially for first-time sellers like ourselves). The whole process was done as efficiently and well-executed as you would hope when selling your home and we will definitely be recommending them.

Stephen · 4 May 2021

★★★★★ 5/5

Trustpilot

Great service .

Great service .. all the way through from initial contact to sale of my house. Communication was spot on and very professional team to deal with . Highly recommend.

Gav · 12 March 2025

★★★★★ 5/5

Trustpilot

Very good all round.

Purchased a property being offered for sale by this company. Phones was always answered promptly by pleasant and efficient staff who were very helpful. Good communication with quick responses.

Loli · 29 October 2021

★★★★★ 5/5

Facebook

Had a great experience from start to finish at Donald Ross. Fraser, Denise and Nicola kept me up to date at every point of the journey. House was sold in less than a week. Great work and thank you!

Emma · 9 March 2017

★★★★★ 5/5

Facebook

I would highly recommend Donald Ross. They have just closed a sale on our home. They have deep knowledge and a significant expertise of the property market. This is invaluable when buying and selling a property. They are passionate about every house they sell and very evident that they work as a tight and strong team. They have been highly professional, approachable, friendly and very respectful during all stages of our selling process. They communicated with us constantly which alleviated any anxiety. I cannot recommend them enough. Sold our house with one day of viewing. Thank you to james, Claire and Maureen. Fantastic job 👏 👏👏👏

Helen · 17 November 2020

★★★★★ 5/5

Facebook

Donald Ross sold our house in 6 days to allow us to purchase from them on day 7! Claire, Viewing Lady so helpful, Maureen, Negotiator very professional and kept me calm, James managed to get our house on the market within 48 hours of meeting us! Would definitely recommend this Estate Agency.

Karen · 20 February 2019

★★★★★ 5/5

Trustpilot

Good experience.

We first met Gavin Urquhart when we asked Donald Ross for a valuation of our property and were impressed with his friendly, efficient and helpful advice.Subsequently we asked Donald Ross to market our property. All the office staff were friendly and helpful.We would recommend this firm.

Mr · 12 March 2021