Trusted Agent profile · Kilmarnock
★★★★★
455 reviews across 3 platforms
106 John Finnie Street, Kilmarnock, KA1 1BB, KA1 1BB
Part of Donald Ross Residential - Irvine, see every office.
Donald Ross's office in Kilmarnock, at 106 John Finnie Street, is rated 4.7 out of 5 across 455 reviews on three platforms, including 87 Google reviews rated 4.7.
87
Reviews on Google
This office
95
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Donald Ross Estate Agents Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kilmarnock.
Every review we hold for the Kilmarnock office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are first time buyers in the U.K and…
We are first time buyers in the U.K and Maureen McInnes at Donald Ross Residential was extremely professional and very helpful and patient with our questioning.We cannot recommend her and Donald Ross Residential highly enough.
5/5
GoogleThanks to all concerned at Donald Ross . Very professional and very pro active in trying to find us a new home
Thank you very much for your review, it means the world to us all here at Donald Ross that you are happy with our efforts in finding you a new home :)
5/5
TrustpilotExceptional Team, Exceptional Service!
Having just sold our home with Donald Ross Residential we wanted to acknowledge what an exceptional service we received from the whole Team. The professionalism shown, communication and advice given far exceeded our expectations and we cannot thank the Team enough. We would highly recommend Donald Ross Residential and would confidently place our trust in them again for all our property matters.
Thank you Karen.
5/5
TrustpilotExpat returning to Scotland…
As an expat living abroad for the last 30 years, I had no idea what to do, or expect. My son viewed the property on our behalf, and I called Maureen McInnes with an offer. Within 20 minutes we had agreed a price with the seller. We used her recommended solicitors and completed all the initial requirements within a very short space of time with the help of Deanne Riley.Very impressed with their service, professionalism and friendliness. I wouldn't hesitate to recommend Donald Ross.
5/5
GoogleDonald Ross were a huge help to me in finding a flat- I would highly recommend them! All of the staff were very professional and attentive, especially Taylor who made everything easy and painless.
5/5
GoogleProfessional, easy and friendly to deal with. I would highly recommend.
Thank you very much for your 5 star review.
5/5
FacebookExcellent service at Donald Ross Kilmarnock, sold our properties in under 2 weeks & helped us buy our new house. Keeping us informed at all times, we dealt with James, Susan & Jacqui all really friendly & helpful, they are a real credit to Donald Ross Residential. Keep up the good work!
5/5
TrustpilotGreat experience, very pleased
Claire and the team at Donald Ross Residential were so helpful and professional in discussions between us and the seller andassisted in our offer being accepted. The process was easy and stress free thanks to their experienced contribution. Enjoyable to deal with.
5/5
TrustpilotSeamless Experience.
Seamless Experience.The Donald Ross team were great from start to finish. Previously dealt with them to sell my flat and it was a no brainer to go back when selling my house. Whole team has been very helpful throughout and a pleasure to deal with. Stand out point for me has been Phil from Ginger Square Media. Kindly done the exterior and interior shots on 2 different days for me, and was happy to show me the photo's and how they would be created. Great experience, would recommend without a doubt.
5/5
TrustpilotDonald Ross are a first class company…
Donald Ross are a first class company to deal with when buying a home , Maureen was an absolute pleasure to deal with.
5/5
FacebookWant to thank staff at Donald Ross, James, Shirley, Claire and especially Nicola for being so professional and helpful from start to finish. Kept us updated at all times throughout the process. A huge thanks goes to Phil and his colleague for amazing photos and video footage.
5/5
TrustpilotThank you to Taylor and Maureen for all…
Thank you to Taylor and Maureen for all their help with supporting us to purchase our new house in Scotland! Fantastic service from arranging the viewing, seeing the house and notifying us of the acceptance of our offer!
5/5
TrustpilotDonald Ross at Ayr
Donald Ross at Ayr were excellent in our dealings with them during the sale of our property. They kept us updated through all the processes and negotiated an excellent price on our behalf. Delighted and recommended to others.
5/5
TrustpilotIncredible service
Incredible service from Donald Ross from start to finish. Special thanks to Fraser, Maureen, Helen and Nicola for all their help. So appreciated and I will be recommending them to anyone who wants to sell.
5/5
TrustpilotFrom beginning to end Donald Ross were…
From beginning to end Donald Ross were brilliant. Maureen, Tracey, Jen and James all provided a fabulous service which meant my property was sold in just 5 days. I got a very competitive price, my needs as a seller we’re met and frankly I can’t thank them enough. I would thoroughly recommend their product to others.
Wow Carolyne, thank you for the very positive review.
5/5
TrustpilotFrom start to finish Tracey kept us up…
From start to finish Tracey kept us up to date and informed, and made the whole buying and selling experience totally stress free. Would highly recommend.
5/5
TrustpilotWe were very impressed by the Donald…
We were very impressed by the Donald Ross team, from the minute we had our old house valued, to the support we received up to and including our moving date. They were extremely professional and went over and above to assist us when needed. Would most definitely recommend!!
1/5
TrustpilotI have no idea how people rent a…
I have no idea how people rent a property from this company, I have applied multiple times and don't even get a viewing despite being told I WILL be contacted, I can be the first to say id like to apply, no problem youd think. Property let, same again, and again, once I have had an email saying sorry the property has gone, no I didnt get a viewing at that one either!!! Useless
5/5
TrustpilotMy experience with all at Donald Ross…was excellent
My experience with all at Donald Ross has been a very smooth relaxed experience.Everything went to plan in most professional way you could imagine.I will be back xx
5/5
TrustpilotVery professional and kept us up to…
Very professional and kept us up to date with everything happening with the property. Gavin was very helpful and was true to his word. Well done all, very happy with Donald Ross.
1/5
TrustpilotAvoid
I viewed a house last year in Kilwinning.I can’t remember the lady’s name, (apparently it was a different lady showing us about to who it was messaging us in the email) she was selling her friends partners house. We were interested but she was extremely pushy and saying if we wanted it we needed to put an offer in that night and actually told us what other people’s offers were which, I later found out you’re not allowed to do that. I ended up didn't put an offer in, and I also later found out that the house sold for a lot less than what the lady told me someone’s offer was for, so was blatant lies to try and get her friend more money. A few other estate agents have also done this and I will be reporting each and every one of them.
5/5
TrustpilotSold our house with Donald Ross
Sold our house with Donald Ross, absolutely no issues, kept us up to date with everything, so passed their details onto my daughter who is currently in the process of selling her house
5/5
GoogleExcellent professional service with great communication from start to finish. Would highly recommend.
Thank you for the 5 star review it means a lot to us, we are delighted you were happy with our service.
5/5
TrustpilotFantastic Service from Start to Finish
We would like to give our heartfelt thanks to everyone who we had the pleasure of speaking with. From Tracy and Maureen to Taylor who showed us the property and answered all our questions. Such an eloquent gentleman and a credit to Donald Ross. They were all very helpful, maintaining contact throughout, updating us every step of the way. They were very efficient and made a rather stressful process, less stressful. We would highly recommend Donald Ross and if we need an estate agent in the future, they will be our first choice. Many thanks, you deserve 5 stars.
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Tell us what you need and we'll put you in touch. Donald Ross Estate Agents Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kilmarnock.
