Trusted Agent profile · Killyleagh
★★★★★
1,096 reviews across 3 platforms
1 Catherine Street, Killyleagh, BT30 9QQ
Part of North Down Property Sales, see every office.
North Down Property Sales's office in Killyleagh, at 1 Catherine Street, is rated 4.8 out of 5 across 1,096 reviews on three platforms, including 4 Google reviews rated 4.0.
4
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
1,081
Reviews on Trustpilot
This office
Every review we hold for the Killyleagh office, from every platform, shown as written. First names only.
5/5
TrustpilotSophie was an exceptional help in…
Sophie was an exceptional help in negotiating our rental price for the apartment.She also went the extra mile by diligently following up when we didn't respond promptly, ensuring a smooth and efficient process.
Thank you for the great feedback on Sophie, we'll ensure this is passed on!
5/5
TrustpilotQuality customer service
The entire tenancy agreement and shifting-in process was super smooth. The new house I moved into was clean and presentable, and North Property was quite professional in their interactions.A special shoutout to Nasra who was very kind and friendly and helped me with all my questions.
Thank you for the amazing review Tajal! We always aim to provide the best service and support possible in a manner that is both professional and friendly and we are delighted to hear you felt this way. We will pass on your words to Nasra!
1/5
TrustpilotEmploying unqualified contractors
As I can’t reply to my last reviews response I’ll do it like this. I was in rent arrears which I tried to resolve 6 times and you ignored my emails until it came to a section 21 all of this can be proved via email. Your staff literally wouldn’t reply to any emails for days and days on end! You then while still ignoring my emails served me a section 21 and declined the payment plan I offered a month prior! I then held rent as you was making me homeless and still had not fixed any repairs in the property. I’m not sure how you can treat tenants the way you have done and expect them to afford full rent and then pay for everything else that comes with a new property with no support what so ever. Your staff are lazy and only reply when we follow up or call them to speak to them over the phone. And in the last relative claimed I was in “substantial” arrears ?? It was less than a months rent so I’d disagree with “substantial”. I stick by what I said in the last review and this new review is about yet again how you deal with your tenants. I’d also like a reply to why you sent out a contractor who wasn’t qualified in what he was fixing ?? Surely this is against the law or any Tom and harry can come and fix the electrics in my house.
Hi Michael,As mentioned in the last review, your landlord decided not to renew your contract because you were in substantial arrears from December 2022, not six months later. We do apologise if you feel we did not communicate well enough with you, and we're keen to address this issue. To investigate further, could you please share your details with us at david@northpropertygroup.co.uk? We empathise with your situation once again, but could not recommend you to other landlords due to your existing arrears.NPG
1/5
TrustpilotTHEY DONT CARE ABOUT YOU !
THEY DONT CARE ABOUT YOU !This company is the WORST estate agent ive ever dealt with. I was given a section 21 of them and when looking for another property i found out i had a CCJ from 3 years ago which i never knew about, i made it very clear to them that im classed as a disabled adult as i have learning difficulties. Ive had issue after issue with them it all started when the keys was nowhere to be seen when i moved in and from there it got worst. When looking at somewhere to live i found the CCJ was affecting me getting anywhere and i don't have family around me to support with guarantors or any financial help. They was communicating with the landlord and i found out they already listed my apartment in a click of a finger after serving the section 21, they also did 3 unannounced visits to my property and locked my keys in there over night with out notifying me so technically left me homeless for 24 hours and they didn't care at all in the morning. I was then told if i paid of the arrears i have in full they would consider keeping me on ( i was in rent arrears because i held payments due to fixtures and also dead rats being found in the common areas and cupboards) and Sophie Richards gave me faith in her that if i cleared all my debt of they would consider keeping me on so i paid it in full faith that they was going to help out a disabled resident with no home. With in the hour of receiving the money they messaged me back saying they are going to stick to there first decision of kicking me out. I offered to pay the new rent of £850 a month and also offered to pay more than one month upfront. Nope they was having none of it and gave me the bull that they was doing there best to help me. Later to find out they had other properties in the same block and didn't even offer to move me over at this point im in no rent arrears and they had 0 bad feedback from me. They are the worst company ive ever had to work with they dont care about the residents but then keep 3 apartments empty when you know you have a disabled resident going to be homeless who can pay rent straight away but they kept it empty and left me on the streets. The council was speaking to them and even they said they literally have no care at all and just want me out. They will pick money over there residents any day and have no care in the world for the actual human beings in that property. Like for god sake they had a unqualified tiler to come in and tile to save money and they can check this because the guy who did my tiles told me hes not qualified to do so and they have seen the state of the wall how it was left, this is a prime example of money is more important. They are so bad at replying to emails unless it involves money or they take about a week to reply. You can tell its ran by people who have no common sense because they keep all Manchester keys in Leeds ???? The staff are that lazy they cant pop to the Manchester branch to get the keys but yet expect tenants to travel to Leeds for them, makes sense to keep Manchester properties keys in Manchester but no that's to much hard work for these estate agents. I feel so sorry for whoever has to deal with them as they don't have a clue about working with people they should stick to building management. Would not recommend especially if you have a disability or learning difficulties as you are not secure or supported.
Hi MichaelIn response to your review, please be advised your landlord decided not to renew your contract because you were in substantial arrears from December 2022. At the discussion point in January/February time it was advised if you were to pay these off soon, then the landlord would consider a renewal. In April, because you then missed a second payment, the landlord decided to serve you notice to vacate at the end of your fixed term. Not once did anyone in the team ever confirm that if you were to pay off your arrears, you would be guaranteed to renew. Unfortunately, due to you being in rental arrears, we wouldn’t be able to confidently recommend you to another landlord who has a property with us, which is why we weren't able to move you into another apartment available in the development. I really do empathise with your situation and the landlord tried to be as flexible as he can towards it. Unfortunately because of the rental arrears, and the delay in repaying these, he wasn’t able to renew your tenancy.
5/5
TrustpilotPeniel is an amazing and knowledgeable…
Peniel is an amazing and knowledgeable estate agent. i really enjoyed my experience throughout the process.
Thanks for the awesome review!
5/5
TrustpilotExcellent
Our experience as investors has been excellent. We worked with Georgia and Ollie predominantly. The entire team is fantastic. Well oiled machine
We're glad to hear you had such a great experience with us Venkata! Thank you
5/5
TrustpilotNorth Property Leeds
A great and professional service as always from North property. I have been using them for many years now in Leeds and they always quickly resolve any needs and issues. A special thanks to Phoebe at the Leeds branch, very helpful as always.
Thank you for your review Andy! We're glad Phoebe was able to assist you with your rental property in Leeds. We'll pass on your feedback!
5/5
TrustpilotSera was a gem
Sera was a gem! Thanks to the London team for all of your help, great customer service!
Thanks for the great review!
5/5
TrustpilotFirst time user, First class service
First class service from the start, very thorough and professional at all times especially Ollie Slee who helped us through the process.Thanks
Thank you Kevin! We appreciate your feedback :)
5/5
TrustpilotReally good experience with Sian!
Sian has been so efficient and helpful from the offset… Communication has been great and she has never failed to respond to any quieres that I’ve had! My experience has been great and I have nothing bad to say whatsoever- Thank you!
Thank you for your kind words Megs! We are so glad to hear you had such a great experience and communication, we will pass on your feedback!
5/5
TrustpilotExcellent client management skills
The inconvenience of coming down for an inspection and not being informed of its cancellation was quite disappointing. But the patience with which the service representative listened and her willingness to be of assistance was remarkable.Thank you Nasra for good service.
Thank you for your feedback Daniel :)
5/5
TrustpilotSophie is a credit to her team
Sophie is always really helpful, and is really polite, I know that if we have any issues and need to contact north property that she’s always on hand to help
Thanks Kimberly, we'll pass your lovely feedback on to Sophie :)
5/5
TrustpilotHelpful and friendly!
Sophie Richards was really helpful in assisting with our renewal. We have been with several agents over the years within our flat and found Sophie to be one of the friendlier and helpful Property Managers.
Thank you for your review Muna, we will pass on your kind words :)
5/5
TrustpilotVery happy with the service
Very happy with the service, Isla was very polite and very helpful, will definitely recommend!
Thanks for the lovely review, Amy!
5/5
TrustpilotThank you to Sera and London team!
Thank you to Sera and London team!! Couldn't ask for better service as a customer :)
Thanks for the great review!
5/5
TrustpilotAmazing service by Sera and her team
Amazing service by Sera and her team, felt well looked after with all our needs met.
Thanks for the great review!
5/5
TrustpilotFeedback for Phoebe
Many thanks to Phoebe for ensuring that our tenancy renewal ran smoothly at each step of the process. Her conduct has been professional and her communication clear and courteous. She always made herself available to answer our questions and explain each stage.
Thanks for the review Adam! We're delighted that Phoebe was able to assist you with your rental property in Leeds. We'll pass on your feedback.
5/5
TrustpilotMove out
Amelia was really helpful with my checkout and helped me get my final meter readings. It was super easy and she made my experience moving home much better than with other letting agents in Leeds
Thank you for your review, Fran. It's disappointing to read your feedback and we apologise for this experience.
5/5
TrustpilotEffective tenancy renewal
Taniesha has been both attentive and very responsive - a great help in the tenancy renewal process!
We're so glad to hear about your great experience, thank you for leaving us a review Nigel!
5/5
TrustpilotSera provides support
Sera was very helpful and supportive while helping me through some tenancy questions I had
thanks for the great review!
5/5
TrustpilotOutstanding Letting Agency
Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with incredible speed and a friendly attitude. End of Tenancy: The deposit return process was remarkably fair and quick. I highly recommend their services.
5/5
TrustpilotPeniel Falese and Simraty from North…
Peniel Falese and Simraty from North Property Group really helped me a lot in finding the right place for me. The entire process of renting was made so easy and seamless for a first time renter like me. They guided me through each step and made sure I could move in as soon as possible. I would recommend North property to everyone.
Thanks for the awesome review, Muskan!
5/5
TrustpilotThanks to Sera and the London team for…
Thanks to Sera and the London team for all your help and great customer service!
Thanks for the great review!
5/5
TrustpilotAlways ready to help, patient and knowledgeable
Simraty made my renting process almost stress free. She could always answer my questions and helped me throughout the whole process.
We're glad to hear you had such a great experience with us Jelsia Jesus! Thank you
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