Trusted Agent profile · Killyleagh
★★★★★
1,096 reviews across 3 platforms
1 Catherine Street, Killyleagh, BT30 9QQ
Part of North Down Property Sales, see every office.
North Down Property Sales's office in Killyleagh, at 1 Catherine Street, is rated 4.8 out of 5 across 1,096 reviews on three platforms, including 4 Google reviews rated 4.0.
4
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
1,081
Reviews on Trustpilot
This office
Every review we hold for the Killyleagh office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Holly!
Holly has been incredibly helpful and is always so polite. I have not had a negative experience when interacting with anyone from north property group, and whenever I have emailed Holly is always there to provide help in any way! Thank you!
Thank you for your fantastic review Charlotte! We are delighted to hear that we were able to support you with your search for an apartment! We will pass on your kind words to Holly!
5/5
TrustpilotMy experience was great thanks to…
My experience was great thanks to Amelia when I came to booking a viewing she made sure everything worked out and ran smoothly. Great company and definitely will be going to in the future!
Thanks for the great review!
5/5
TrustpilotGrace is amazing
Grace is amazing, very helpful and knowledgeable. Very smooth transition into my new property!
Thanks for leaving us a review! We're glad you had such a wonderful experience with Grace and wish you the best in your new home :)
5/5
TrustpilotNasra, is an amazing, friendly aspect to your company
Nasty is a great aspect to your company. When ringing I was answered with a welcoming tone, and all my queries were answered in great detail. I would recommend to friends/family in the future.
Thanks for the great review!
1/5
TrustpilotI was told to contact on a given email…
I was told to contact on a given email address but nothing has been followed up from that email!!! Was it just for the website purposes or is this company for once really willing to listen and help out someone who is in a very difficult financial position due to rather unfortunate circumstances? Is it just a scam? So frustrating and disgusting that they treat people like this!!!
Hi Manjot, we're sorry to hear you haven't been able to get in contact with us. Please DM us privately so we can provide you with direct contact information and try to resolve these problems.
1/5
TrustpilotFuture Clients Beware
My personal experience with NOrth Property is at odds with its high Trustpilot rating. My wife and I rented a property with them in LS2 postcode. Our experience was terrible. We found the staff to be unprofessional and badly behaved. There are things I would like to write especially about their profiling of their tenants but I have chosen not to because it would be my word against theirs. At the outset, let me be clear that we were good tenants: we paid our bills on time and took care of the property. We moved in on the 22nd of a month. Ideally we should have paid our rent for a cycle of 22nd to 21st (the month after). NOrth Property told us to pay from 22nd to 31st and said this was being done to make the cycle of payment more regular (ie, starting from the first of a month). We did that. It ws only at the end of the tenancy when we had to leave the property that last month's rent was calculated using a different formula so that they got more than what we would have paid if we stuck to the 22nd to 21st month cycle. This is an example of NOrth Property misleading tenants. If you are a future tenant of NOrth Property, please do not change your rental cycle as this will impact your overall payments.The apartment we moved into was infested with wasps and had structural issues in the bathroom which took some time to be addressed. Though parking permit was part of the rental, this was issued to us after more than three months and that too after persistently following up with them. At the end of the fixed term contract we suggested that the contract should move on to a rolling contract and we were willing even for a rent increase. NOrth Property insisted that we sign another contract. They were pressurising us to sign a new contract and were unwilling to go on a rolling contract basis. When we refused, they immediately served us a flawed Section 21 notice to pile on more pressure on us. We were not willing to be threatened into signing a new contract and finally we served notice from our side to move out of the apartment. Sadly enough, NOrth Property used to bring in potential tenants to the property even when it was not under the notice period, with the sole aim of intimidating us. Before we moved out, we asked NOrth Property to do an inspection in our presence which they chose not to. Later they told us that we needed to pay 75 pounds for the cleaning of the property. Their basis for this was some checkout report made in our absence. They also wrongly claimed that a check-in report had been issued to us. I had to take the matter to the Tenancey Deposit dispute resolution. The independent adjudicator agreed that there was nothing to show that a check-in report was issued to us. For all their efforts, NOrth Property got only 20 pounds out of the 75 they claimed. My personal opinion is that NOrth Property don't know to behave and their staff are among the worst letting agents I have ever encountered. Future clients beware.
Thank you for taking the time out to leave your feedback. Your experience does not align with our company values or practices. Please contact complaints@northpropertygroup.co.uk to discuss further.
5/5
TrustpilotSophie was lovely!
Sophie was an absolute star in helping me with my renewal for my contract! She was very considerate and understanding, and came across incredibly polite and friendly in her emails.
Thank you Kim for the lovely review!
5/5
TrustpilotSian has excellent customer service
Sian has given me the best customer service, her kindness, guidance and assistance to help me get a house has exceeded my expectations. She is awesome!!!! Thank you so much Sian you are a shining star!!!
We are so pleased to hear about your incredible experience with us! Thank you for your feedback & for your review - we'll pass all of your lovely words onto Sian :)
5/5
TrustpilotTanaka has been very helpful…
Tanaka Maenzanise has been very helpful liaising with the contractors for us to get maintenance issues fixed and was polite and friendly when getting in touch with us, we appreciate it!
Thank you for your review Joe! We're glad you were happy with your experience
5/5
TrustpilotAmazing customer service
Amazing customer service. Thank you Sera for answering all of my questions!
Thank you for the great review!
5/5
TrustpilotMonika was nice and very professional…
Monika was nice and very professional while doing the midterm inspection of our flat.
Thank you for leaving us a review Omar, we are glad you had a great experience with us :)
5/5
TrustpilotVery helpful & organised
Tanaka was really helpful in arranging new sofas to be delivered and our old sofas to be removed once they’d broken! She was easily contactable, organised and very polite throughout
Thank you for your review Jasmine! We're glad to hear you had an excellent experience with Tanaka & will pass on your feedback :)
5/5
TrustpilotAmazing Team!
The property lettings team were all super helpful. Viewing the apartment with Max, he was able to answer all of our questions and take us through our application form quickly and Eve, helped us understand our tenancy agreement and key collection and took all the stress out of our move in day.They were both very helpful, efficient, and approachable. Thank you for helping us find our new home!
We're glad to hear you had such a great experience with us Melissa Dixon! Thank you
5/5
TrustpilotThank you Thomas!
Thank you Thomas!Thomas showed me around a property at Victoria Riverside and was such a lovely professional estate agent.He answered every question and very knowledgable about the property. Great rapport and representation of the company, thank you again!
Thank you for the excellent review Molly! We are delighted to hear about your experience with us as your Leeds lettings agency! We will pass on your kind words to Thomas!
5/5
Trustpilotthank you Thomas for assisting us to…
thank you Thomas for assisting us to another property. He is very good for answering all our inquiries and very approachable too, also even we didnt confirm a day before he still welcome us to see the area. well done.
Thank you for the excellent review Katherine! We are delighted to hear about your experience with us as your Leeds lettings agency! We will pass on your kind words to Thomas!
5/5
TrustpilotExcellent customer service
Eve has been extremely helpful over the last couple of weeks. She’s always there to answer our questions and made this stressful period a lot easier for us.
Thanks for the great review!
5/5
TrustpilotWhat a fantastic and committed team!
What a fantastic and committed team!These are the most efficient, friendly, helpful and enthusiastic bunch of people I have ever had experience of.They are relentlessly available to answer all of my questions, provide information on demand and make the entire process of buying Off Plan, the simplest and swiftest and most stress free.Particularly need to mention Ben for his unerring enthusiasm for the process and Mya for her patient replies to my unending questions!What a team. They put much larger businesses to shame!Thanks "Team!" 😂😊👍
Thanks for the great review!
5/5
TrustpilotVery courteous & professional towards…
Very courteous & professional towards me & able to answer all my queries Thank you Declan
Thank you for your feedback M Nichols, we appreciate your kind words!
5/5
TrustpilotCheers Sophie!
Sophie was very helpful open and honest through the process of renegotiating our rent renewal. Really easy to work with and made the whole process simple and efficient.
Thank you for the lovely feedback!
5/5
TrustpilotVery impressed with the timely contact…
Very impressed with the timely contact and support. Thank you Sera.
Thank you for the great review!
5/5
TrustpilotThanks to Thomas!
Thanks to Thomas who has been guiding us through the entire renting process. He was been extremely patient with the online processes including the virtual viewing they offered us as we could not visit the place in person.
Thank you for the excellent review Bhavya! We are delighted to hear about your experience with us as your Leeds lettings agency! We will pass on your kind words to Thomas!
5/5
TrustpilotIsla was very helpful and so polite
Isla was very helpful and so polite! Will use again
Thanks for the great review!
5/5
TrustpilotWe lost all electricity in the property…
We lost all electricity in the property and Phoebe was amazing helping us deal with it. I really felt that she went above and beyond to try and resolve our issue as quickly as possible. Always happy with the service from North!
Thank you for the fantastic review Lauren! We are pleased to hear that we were able to help you to the best of our abilities! We will pass your lovely words on to Phoebe and the rest of the team!
5/5
TrustpilotLura an FS
The total overall experience was made by both Laura and Patrick who due to my husband taking Ill and being rushed to hospital with his heart failure during the night causing me to run late and then on top the problems with late connections on the trains. They were absolutely amazing! They rearranged the appointments for later today and their kind understanding and empathy of the total situation has been fantastic. Many thanks to both of them for being so professional and going the extra mile
Thanks for the great review!
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