5/5
Friendly and helpful
I had a very pleasant experience when renewing my lease. Sophie Richards was very friendly and so helpful.
Agent replied · 19 June 2024
Great to hear, we'll pass this on!

Trusted Agent profile · Killyleagh
★★★★★
1,095 reviews across 3 platforms
1 Catherine Street, Killyleagh, BT30 9QQ
Part of North Down Property Sales, see every office.
North Down Property Sales's office in Killyleagh, at 1 Catherine Street, is rated 4.8 out of 5 across 1,095 reviews on three platforms, including 4 Google reviews rated 4.0.
4
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
1,080
Reviews on Trustpilot
This office
Every review we hold for the Killyleagh office, from every platform, shown as written. First names only.
5/5
Friendly and helpful
I had a very pleasant experience when renewing my lease. Sophie Richards was very friendly and so helpful.
Great to hear, we'll pass this on!
5/5
What made my experience great is the…professional and warm help I received
What made my experience great is the very professional help I received. A lovely lady by the name Tanaka was helping me with my maintenance issues. Made my experience great.
Thanks for the great review!
5/5
Did well in selling a property for me.
Thank you Andrew
5/5
Nicola was very professional in handling query
Nicola was very professional in handling query and good on handling customer concerns.
Thank you Emil Lawrence Javier! We appreciate your feedback :)
5/5
Jake has been a great help
Jake has been a great help. He responded to emails promptly and he even went to the flat just to actually check the issue and for me to avoid to incur unnecessary cost. Thanks Jake!
Thank you for the fantastic review Amiel! We are delighted to hear we were able to assist you with lettings and management in Leeds! We will pass on your kind words to Jake!
5/5
Georgia and the team manage my…
Georgia and the team manage my portfolio and I couldn't be happier with their service. Always responsive, friendly and offering smart solutions, I couldn't be without them. Highly recommended.
Thank you for your review James! We're delighted that Jake was able to help you with your buy to let investment. We'll pass on your great feedback!
5/5
Very supportive and aways cooperative…
Very supportive and aways cooperative in many aspects. The way she treats her clients is top notch with prompt communication and well understanding.
We're so pleased to read, Ahmad! Thank you for your feedback!
5/5
Amelia was absolutely amazing today
Amelia was absolutely amazing today, I called to ask about a possible viewing and she was so lovely and well spoken. Can’t fault the support I got at all!
Thanks for the great review!
5/5
North Property Group (NPG) deserve the…
North Property Group (NPG) deserve the five stars we have given them. They have dealt with our letting portfolio with professionalism and care. We have had experience of letting agencies over many years and NPG have proved themselves to be the best. Thankyou team for your hard work and service.
We appreciate your review, Carol! Thank you for your feedback.
5/5
Sophie Richards is the best
Sophie Richards is a great problem solver, account manager and super graceful when I ‘politely’ feel annoyed.
Thanks Lucy, we'll pass this on to Sophie!
5/5
No fuss effectiveness
Working with Eve was a hassle-free experience, she was happy to accommodate requests as well.
Thank you Mohamed Faizal! We appreciate your feedback :)
1/5
I am very disappointed with my…
I am very disappointed with my experience with North Property regarding the return of a £5,000 deposit connected to a construction project.
5/5
Great
Phoebe from the Leeds office was a star at arranging my tenancy for me, quick easy and facilitated the agreement with the landlord so I didn’t have to worry - thanks Phoebe!
Thank you for your review Fran! We're glad you've had a great journey so far & will pass on your feedback :)
5/5
Flat Luna
My entire process went smoothly, except for a late response to some of my emails. The fact that the entire process was carried out online allowed me to continue my work without any problems. The day I got my key was my happiest day. My sincere thanks to the entire team and Isla.
Thank you for your feedback, Burcin. We appreciate the positive review :)
1/5
Sales team is disappeared
Those properties posted in Rightmove by this agent are unable to reach, i.e the representative does not sell what is posted but the property on his own agenda. The appointed representative is disappeared from email and other social media when a viewing is requested. And the effort is invalid even if a further request had been sent to his manager again.It seems the whole sales team is disappeared but the concerned ad keeps posting today a month after my inquiry.
Hi Chung,Sorry to hear you were unable to book a viewing on the property you desired. We cannot find any record of you in our CRM. If you call the office, we are happy to help.
5/5
Thomas was ace
Thomas was very helpful and informative during our viewing. He made all the details of the letting very clear for us and we would highly recommend his services to any potential letter.
We are so glad you were happy with your experience Dan! Thank you so much for your review, we will pass on your lovely feedback.
5/5
I have been looking for a flat in…
I have been looking for a flat in Manchester the past month, as I will be moving there from another city. I had a lot of difficulties setting up viewings as well as moving forward with offers on other properties, as even though I had a clear interest in getting one of those properties, I felt that I was being neglected cause I wasn’t there physically. With North Property Group this got alleviated, as my point of contact, Patrick Hession, was more than happy to give video tours as well as provide to me any additional information in a short timeframe. This assisted greatly in speeding up the process and finally getting a flat that satisfied my needs. He was friendly, honest, and professional. I appreciate his service greatly.
We are so happy to hear your lovely feedback, thank you Sergios! We hope you love your new home!
5/5
Thanks for your availability
In light of some maintenance issues, the north property group demonstrated availability to help. In particular, Jake has been very understanding towards us and these issues by helping us to sort these out.
Thank you for your review Mattia! We're glad Jake was able to assist you and thank you for choosing us as your letting agent in Leeds! We'll pass on your feedback.
1/5
Poor Communication, Slow Resolutions, Pay to remove reviews.
This review is in 2 parts, an 'Old Review' which NPG tried to incentivise me to take down, and a new one based on another experience.
Hi Jonathan, we have reached out to you directly.
5/5
Amelia was great
Amelia was great when doing an inspection. She was also very helpful with helping with our sofa troubles.What a gem! 😊
Thank you for the excellent review George! We are delighted to hear about your experience with us as your Leeds lettings agency! We will pass on your kind words to Thomas!
5/5
Thanks so much Thomas!
Thomas was very helpful when showing us around a property we were interested in. He was polite, professional and answered all of my questions straight away. He want above and beyond for us!
Thank you for your review Connor! We are delighted to hear that you had a great viewing at our Leeds rental property with Thomas! We'll pass on your feedback.
5/5
Thomas was excellent!
Thomas was excellent, showed us around and gave an in detail tour of the property, was happy to answer all questions with confidence and no hesitation! Happy to have him show us around.
Thank you for your review Owen! We are pleased you had a great viewing at one of our rental properties in Leeds. We'll pass on your feedback to Thomas!
5/5
Helpful and Efficient
I am happy with my experience with the company. I am particularly happy with Grace as she really helped me with my queries. She was very kind, clear and efficient with helping me - most importantly she was patient with me, as I am quite slow with breaking things down. I appreciated her professionalism and kindness.
Thanks for leaving us a review Meriam! We appreciate your feedback & are glad to hear you had such a wonderful experience :)
5/5
Excellent service. Totally professional. Property group…
I have been with North Property group since they started. Along the years most of the staff have been excellent. To add to my listv of most satisfactory service from staff I definitely like to add phoebe who is really most helpful and courteous and kind. 5 star 🌟 service from her . Keep up the good work phoebe. You will progress very fast up the career ladder. Good luck and best wishes always. Well done oli and Tim as well.
Thank you for your review Anil! We really appreciate your kind words & consistent custom.
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