Every review we hold for the Killyleagh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest Practice Tenancy Inspections
Sophie Richards carried out the tenancy inspections for 6 of my rented properties in Leeds. She reported back to the Landlord very promptly, took on board the issues reported by tenants, provided reports and photos for the Landlord and thanked the tenants for maintaining the flats to a good standard.She did everything I could have wished for as a landlord, without prompting, including maintaining good Landlord/ tenant relationships. I applaud Sophies commendable initiative and good judgement.
Evonne · 10 November 2022
Agent replied · 24 August 2024
Thanks for the great review!
★★★★★ 5/5
TrustpilotGood customer service.
Nasra has been a great help from the start of our property search to the end. Many thanks to everyone at north property group for your incredible services. Thank you for your help & support.
Shanay · 20 December 2021
Agent replied · 23 November 2024
Thank you for the fantastic review Shanay! We are delighted to hear we were able to assist you with lettings and management in Leeds! We will pass on your kind words to Nasra!
★★★★★ 5/5
TrustpilotGreat service
Great service! I was struggling with property agents, and just bumped into their Office. Laura and Patrick were both very helpful.
Shaurya · 24 June 2023
Agent replied · 19 June 2024
Great to hear the team helped you out!
★★★★★ 4/5
TrustpilotKate has been super helpful throughout…
Kate has been super helpful throughout the process of enquiries and viewings and has always kept me up to date with the latest properties she thinks I might like due to the criteria I gave her at the beginning!
Ellie · 16 March 2021
Agent replied · 23 November 2024
Thanks for your review, Ellie! Our team always aims to regularly update prospective tenants with properties that are perfect for them. We will pass your delightful feedback forward to Kate.
★★★★★ 5/5
TrustpilotI had some maintenance issues and…
I had some maintenance issues and Taniesha Bell was very responsive and polite.
Ugochi · 8 January 2024
Agent replied · 19 June 2024
We're glad to hear you had such a great experience with us Ugochi Dennar! Thank you
★★★★★ 3/5
TrustpilotGood and bad... mortgage buyers beware
This is a really tough one to review as an investor. Always clear communication and easy to get hold of. Time will tell, but on paper now completed looks a decent investment if rental return is as advised, and that the property will be mortgageable hopefully. But the journey to completion has been rough. Big note to potential investors buying with a mortgage. I was assured at the outset (9 months ago) that the property would be mortgageable by all the main lenders at good rates, even as a Ltd company purchase. Paid my 20% deposit 8 months ago and it then transpired in Feb/March (2 months pre-completion) that most the lenders I thought were available had classed the development as un-mortgageable due to the surveyor not liking the closeness to commercial property in the area. Unfortunately the surveyor company was one which a lot of the main mortgage lenders used, so this knocked out most available mortgage lenders. Then I was in an awful position where my only option for a mortgage would be by paying a rate that can only be described as extortionate which would not have made the figures work. Luckily for me I have a family member who bailed me out and stumped up the money, and hopefully I can mortgage the property in the next 6-12 months now the development is occupied, if I can't then it will have to be sold. So just a cautionary note if purchasing with a mortgage to really do your homework and not take what is told by NPG at face value, and double/triple check and do a lot of your own due diligence. I made the mistake of not visiting the development first so my next investment, whoever that may be with, I will personally be visiting the development to spot any signs at all that a mortgage lender may not like the devlopment, and then ask questions. I would have hoped that these risks around mortgage lending would have been pointed to me at the outset when handed over my £2,500 introduction fee to NPG, but no conversation at all around mortgage lending risks was ever advised to me. It probably is in some small print amongst all the documentation they provide, but as a professional company, this really should be highlighted verbally amongst the sales calls.
Noel · 17 May 2022
Agent replied · 23 November 2024
Thank you for taking the time to leave a thorough review, Noel. We appreciate your feedback.
★★★★★ 5/5
TrustpilotMany thanks to Sophie Richards who is a…
Many thanks to Sophie Richards who is a great mediator! Very prompt replies, attention to details and always trying to understand! Maria
Maria · 18 May 2023
Agent replied · 19 June 2024
Thanks Maria!
★★★★★ 5/5
TrustpilotRecommended Service
My experience with NPG has been a pleasant one to date. The staff are polite, informative, and prompt in responding to any queries we have. Special thanks to Patrick, Holly, Cliona, and Nasra for their help!
Chloe · 30 September 2021
Agent replied · 19 June 2024
Thank you for the fantastic feview Chloe! We are delighted to hear that we were able to support you with the best of our abilities! We will pass on your lovely words to the team!
★★★★★ 5/5
TrustpilotSimraty was very helpful on the phone…
Simraty was very helpful on the phone when dealing with my enquiry
Consumer · 24 January 2024
Agent replied · 19 June 2024
Thank you Consumer! We appreciate your feedback :)
★★★★★ 5/5
TrustpilotSophie Richards
I was contacted by Sophie Richards regarding my tenancy renewal. Sophie was getting back to me really fast and was very supportive and kind.
Eleni · 10 March 2023
Agent replied · 19 June 2024
Thank you for your review Eleni, we appreciate your feedback!
★★★★★ 5/5
TrustpilotReview for Tom at North Property Group
I was helped by Tom from North Property Group and he was very helpful and honest. He was able to answer all of my questions with detail and was extremely friendly! 😊
Elisabeth · 26 April 2022
Agent replied · 23 November 2024
Thank you Elizabeth for your lovely review. We're pleased you had a great experience discussing investment properties in Manchester with Tom. We'll pass on your great feedback!
★★★★★ 5/5
TrustpilotI would like to thanks Thomas for the…
I would like to thanks Thomas for the viewing today. He was professional, polite and friendly. He carefully explained me the full process to rent the flat and answered all my questions.
Edwin · 21 April 2022
Agent replied · 23 November 2024
Thank you for the review Edwin! We're pleased we were able to find you the perfect property to rent in Leeds. We'll pass on your great feedback to Thomas!
★★★★★ 5/5
TrustpilotBuying an apartment through North…
Buying an apartment through North Property Group has been a breeze. Beth couldn’t have been more helpful and I look forward to working with her again when I come to buy my next property.
Sarah · 20 December 2021
Agent replied · 23 November 2024
Thank you for the lovely review Sarah! we are delighted to hear that we were able to support you with your buy to let property in Manchester! We will pass on your kind words to Beth!
★★★★★ 5/5
TrustpilotFantastic !
Fantastic! very professional service! especially Georgia Lee, who is very dedicated to her role which shows in the service provided, great communication and very organised which makes the Maintenance and property management team run very smoothly.
David · 18 August 2021
Agent replied · 19 June 2024
Thank you for the lovely review David ! We always aim to offer the best services possible and we are delighted to hear you felt this way! We will pass on your kind words Georgia!
★★★★★ 5/5
TrustpilotNasra has been helping my daughter with…
Nasra has been helping my daughter with her move in and has been a delight from start to finish. Would definitely recommend north property group for anyone looking to rent in leeds city centre
Eleanor · 18 December 2021
Agent replied · 23 November 2024
Thank you for the excellent review Eleanor! We are delighted to hear about your daughters experience with us as her Leeds lettings agency! We will pass on your kind words to Nasra!
★★★★★ 5/5
TrustpilotFantastic
I would definitely recommend north property group. Their professionalism is unmatched, thank you Nasra for always making yourself available to take my calls and answer any queries. You have all been a great help.
Anonymous · 18 December 2021
Agent replied · 23 November 2024
Thank you for the lovely review! We are delighted to hear about your experience with us as your Leeds lettings agency! We will pass on your kind words to Nasra!
★★★★★ 5/5
TrustpilotGreat Service
Eve was very helpful from start to finish of the application process. Great friendly and professional service. Would definitely recommend the company
Gary · 25 April 2023
Agent replied · 24 August 2024
Thanks for the great review!
★★★★★ 5/5
TrustpilotA great viewing experience
A great viewing experience, Sian is very professional. Communication with her was very smooth, she was always able to reply to your messages and answer your questions very quickly.
Hanpu · 12 August 2022
Agent replied · 19 June 2024
We're so glad to hear about your experience and will pass your feedback on, thank you for your review
★★★★★ 4/5
TrustpilotWater leak
Jake has been very helpful in dealing with a leak from another property into my flat, and, to date, keeping me updated on the situation both by email and phone calls.
Sara · 10 May 2022
Agent replied · 23 November 2024
Thank you for your review Sara! It's great to hear that Jake was able to assist you with your investment property. We'll pass on your feedback!
★★★★★ 5/5
TrustpilotI had a video call apartment viewing…
I had a video call apartment viewing which Thomas kindly FT me to make this happen as I couldn’t make it there in person. he was very friendly and took time to show me around. he even went to get better reception when it would cut out sometimes so I could properly hear him he was more than happy to answer any questions I had and explained the whole moving forward process if I was happy to do so great guy :)
Tamia · 18 March 2022
Agent replied · 23 November 2024
Thank you for the excellent review Tamia! We are delighted to hear about your experience with us as your Leeds lettings agency! We will pass on your kind words to Thomas!
★★★★★ 5/5
TrustpilotI have recently just had my flat taken…
I have recently just had my flat taken over by northern property group and ever since January had no issues with them. Phoebe has helped me with my many questions and any issues I have had since the beginning of the year. She got back to me within time reasons and helped me with anything I needed help with. She always been professional and gave me good customer service experience. Everyone I have dealt with within the company have been professional and had good customer service.
Miss · 17 March 2022
Agent replied · 23 November 2024
Thank you for the excellent review Shelby! We are delighted to hear about your experience with us as your Leeds lettings agency! We will pass on your kind words to Phoebe!
★★★★★ 5/5
TrustpilotHelpful and approachable staff. Good communication.
Helpful and approachable staff. Good communication and keeps on top of issues.Recently there was a leak coming from the flat above me. After spotting it I contacted North Property and I was put in touch with Phoebe who was very helpful and quick to respond. She regularly kept me up to date with what had been done to address the leak and what remedial work would be taking place. Overall I’m very satisfied with how North Property handled the situation and found them very helpful and responsive.
Michael · 16 March 2022
Agent replied · 23 November 2024
Thank you for the fan review Michael! We are delighted to hear about your experience with us as your Leeds lettings agency! We will pass on your kind words to Phoebe!
★★★★★ 5/5
TrustpilotFantastic!
Max organised the marketing for my apartment. Content was quality. Communication was clear.Result was fantastic. Deffo Recommend NPG and Max for the marketing of your property.
Rhys · 18 November 2022
Agent replied · 24 August 2024
Thanks for the great review!
★★★★★ 5/5
TrustpilotThomas was very professional while…
Thomas was very professional while showing me and my mom the property we were interested. He explained throughout the process and all steps and timeframes.I would definitely recommend him and North Property Group.
Elena · 4 January 2022
Agent replied · 23 November 2024
Thank you for the excellent review Elena! We are delighted to hear about your experience with us as your Leeds lettings agency! We will pass on your kind words to Thomas!
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