5/5
Trustpilotflat inspection
Alex came to do our flat inspection. The whole process was quick and easy, Alex was nice and friendly
Agent replied · 19 June 2024
Thank you for your feedback Thomas, we appreciate your kind words!
Trusted Agent profile · Killyleagh
North Down Property Sales Killyleagh reviews
★★★★★
1,095 reviews across 3 platforms
1 Catherine Street, Killyleagh, BT30 9QQ
Part of North Down Property Sales, see every office.
North Down Property Sales's office in Killyleagh, at 1 Catherine Street, is rated 4.8 out of 5 across 1,095 reviews on three platforms, including 4 Google reviews rated 4.0.
4
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
1,080
Reviews on Trustpilot
This office
Reviews
Every review we hold for the Killyleagh office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI spoke to a lovely lady called amelia
I spoke to a lovely lady called amelia! She helped me find a lovely home for me and my daughter and even told me to phone her personal desk when wanting to book a viewing in. She was really polite and very bubbly and we had a lovely chat! She understood my struggle finding accommodation for a young mum and baby with me being a student but her knowledge and understanding really helped. Never have I met a young girl with such ambition and determination. Thank you:)
Agent replied · 24 August 2024
Thanks for the great review!
5/5
TrustpilotBest rental experience
Peniel was very helpful, understanding and patient with us.
Agent replied · 19 June 2024
Thanks Kev, we'll pass this on to Peniel!
5/5
TrustpilotI’ve spoken to a few agents before…
I’ve spoken to a few agents before within Manchester and never really found the experience anything special. Spoke to Lauren last week and she answered every question I had in a single phone call, looking forward to doing business.
Agent replied · 23 November 2024
Thank you for the fantastic review we are delighted to hear we were able to assist you with Manchester property investment! We will pass on your kind words to Lauren!
5/5
TrustpilotGreat Service
I had an issue in my flat and Phoebe Readman helped me get it sorted. Phoebe was very professional, responded to my query promptly and explained to me how the issue will be sorted in details. Great service 10 out of 10!
Agent replied · 24 August 2024
Thank you for your review, Arwa! We are pleased to hear that you are happy with our services. Our property management team always strive to resolve any issues as quickly as possible. We will pass your lovely feedback forward to Phoebe.
5/5
TrustpilotInvestment magicians!
I had contacted NGP for an investment property early August, they have since sorted out 2 of my investment properties. The customer service and care is exceptional and always available when I’ve had any questions regarding my investments. I will be back and hope to work with NGP in the very near future!
Agent replied · 24 August 2024
Thank you for leaving an awesome review! We appreciate you taking the time to leave your feedback.
5/5
TrustpilotSian was very helpful
Sian was very helpful, walked me round the apartment and gave a great tour. After she stayed in touch and got the process secured as quickly as possible. Great communication and very friendly, great job.
Agent replied · 24 August 2024
Thank you for your review Rob! We are glad to hear you were happy with the process and communication.
5/5
TrustpilotThanks Taniesha
Taniesha was very helpful, quickly got me information I needed.
Agent replied · 19 June 2024
Hi there, thanks for the great review! To verify your feedback and so we can share it on our other platforms, please email s.heather@northpropertygroup.co.uk
5/5
TrustpilotSophie has been very helpful to use…
Sophie has been very helpful to use throughout the tenancy renewal process. We are thankful for her kindness and professionalism. Thank you Sophie 🙏🏽🌹
Agent replied · 19 June 2024
Thank you for the great feedback on Sophie!
5/5
TrustpilotGreat moving experience!
Sian has been super helpful through the whole process! I always find moving really stressful (who doesn’t), but Sian has been able to answer any questions I had super quickly - great process and experience:)
Agent replied · 23 November 2024
Thank you for your wonderful review Alice! We wish you the best with your moving process & hope you love your new home!
5/5
TrustpilotGiving Grace a much deserved pat on the back
Happy to Give Grace at NPG a 5* review for her hard work and persistence in resolving the ongoing issues with Scottish Power over a ridiculous invoice for electricity at the property we lease out via NPG property management. It has been a tortuous path to get SP to sort the bill but Grace has followed through doggedlyWell done !
Agent replied · 19 June 2024
Thank you for your review! We're happy to hear you had such a wonderful experience :)
5/5
TrustpilotJo reyes
Jo reyes. Sorry to hear what you have said. But what yr receiving is actually not from npg . It is from someone pretending they are npg. I've dealt with npg and I can't fault them. They have told me that there are emails like yr getting going out. Which are not from them. But as I say I cannot fault npg at all.Hope this helps with yr negative feedback which is so un just to the company.
Agent replied · 24 August 2024
Thanks for the great review!
5/5
TrustpilotHelpful, nice, professional
Everything went pretty smoothly. They helped a lot with information on what I need to do, always responding to my emails on time.Very professional staff.
Agent replied · 19 June 2024
Thank you for the great feedback, we're happy it went well!
5/5
TrustpilotThe response time is very fast and…
The response time is very fast. Linda was very friendly and of much help
Agent replied · 19 June 2024
Thank you RoyKimani, We appreciate your feedback :)
1/5
TrustpilotLifetime Savings Potentially Gone
I have placed deposits on a couple of properties in the Salford area through NPG. I've paid tens of thousands as you can imagine. The properties' alleged values were £165-167.5k. TSB have valued the properties each at £0. They use the same valuer as many other lenders. I am feeling very duped and extremely concerned about the investment now as you can well imagine. I have been chasing for answers multiple times with NPG without success.I can see a vast number of the below positive reviews seem to relate merely to conversations with consultants and not followed-through investments. Therefore, I would advise being very wary before you rely on the high Trustpilot score and find yourself in a similarly troubling situation to me.In response to the below, the best rate with the specialist lenders suggested so far was over 8%. No high street lenders were suggested, and even some of the specialist lenders are not willing to do so for this project. The extreme difficulty in securing finance for this project could result in losing my family's savings, which is frightfully unfair given the fact I am not in control of ensuring the property is mortgageable. Whereas others could profit from my potential defaulting and then still sell the property. Given the fact the culpable party could be the same party that benefits from their own wrongdoing, legal action will be the clear route if and when notice is served.
Agent replied · 19 June 2024
Hi John, We would like to address your review and respond to your points to give a full and clear picture of your transaction for the benefit of any other clients reading the review.Firstly, the development you bought in sold out in record time, with many other clients and investors deeming the project to offer excellent value for money. In fact, since you purchased, prices have increased in this area, and you will have benefitted from considerable capital uplift from the off-plan price you purchased at. Ultimately, your issue is with regards to your ability to obtain a mortgage on these properties at the completion stage. It should be noted that you submitted your application and valuation prematurely, and the surveyor conducted a drive-by valuation, without entering the apartment. Since then, we have had at least 3 lenders confirm that they will offer mortgages on the development, so the good news is that you will be able to go with one of these banks to obtain your mortgage, now that the development is ready for valuations.We will happily divulge these lenders to you, so that you can progress a mortgage application with the right lender.NPG would also like to add that we worked closely with you, to secure the best deal possible on the two units you purchased. In reference to the units you secured, they are £165,000 and £167,500 one-bedroom apartment, inclusive of two parking spaces on each unit (a total of x4 parking bays), in Manchester. The deal you have received, and the prices you secured these apartments at, is excellent. We are happy to re-sell them for you after completion and would be confident in you securing a profitable outcome. We do acknowledge a lack of response to the queries you raised on Friday 23rd September. We are currently recruiting to increase headcount within the team, so that we can provide greater responsiveness to clients. There was some confusion with regards to your queries initially because valuations weren’t ready to be scheduled until 10th October. The surveyors call our aftersales team to book the appointments. When our aftersales team spoke to the lender you were progressing your mortgage application with, they denied the had instructed anyone to attend the valuation. A desktop valuation will have taken place, which means they didn’t even step foot in the property, and simply would have conducted a drive-by valuation, which of course wouldn’t have given the surveyor a clear picture of the property in question. The drive-by valuation from your lender was premature and shouldn’t have been carried out at the point in which it did. Valuations were meant to take place on the 10th October, when everything would be ready, but your broker jumped the gun and it happened prior to this date. NPG were yet to issue the valuation pack to the surveyor, which contains comparable sold properties nearby, nor did they ask for the CML. Without these, every surveyor would provide a nil valuation as these documents are essential to the valuation process. To say you have been duped is extremely unfair. NPG have delivered over 1,400 completed properties. As of the time of this response - 6th October 2022 - NPG have never had a client lose any funds or exchange deposits. Every development we have brought to market has been built, finished, and rented well on the lettings market, thus delivering good returns for our clients who purchase within the projects. We only work with credible developers who build the projects they offer, and we work tirelessly with our clients on completion to ensure they can complete, so to lead with the title of your review is not an outcome we expect to find ourselves in. However, we do understand receiving a nil valuation can be scary and appreciate why you will have felt concerned. Notice has not yet been served, which gives you time to sort your finance, and there are lenders out there who will offer on this project. NPG
5/5
TrustpilotSophie has been great in helping us…
Sophie has been great in helping us with the check-out process. She has been patient in explaining everything and in ensuring that the check-out process is smooth. Thanks NPG and Sophie!
Agent replied · 24 August 2024
Thanks for the great review!
5/5
TrustpilotPeniel was very helpful with the rental…
Peniel was very helpful with the rental process
Agent replied · 19 June 2024
Thanks Michael!
5/5
TrustpilotNorth Property Group Leeds have been…
North Property Group Leeds have been fully managing many of my units in Leeds. I am very well look after by Phoebe Readman and her team with excellent support and services always. Many thanks !
Agent replied · 23 November 2024
Thank you for the review Joseph! We're delighted to hear you are happy with our lettings and property management service. We'll pass on your feedback to Phoebe and the team!
5/5
TrustpilotInterim inspection
Patrick was really professional and kind starting from viewing the appartment before renting it. He was really helpful.
Agent replied · 19 June 2024
Thank you Omar Elbayyar! We appreciate your feedback :)
5/5
TrustpilotTanaka had been great with managing all…
Tanaka has been great with managing all of our requests including repairs for things within our flat in a timely and friendly manner. Thanks again!
Agent replied · 19 June 2024
Thanks Joseph for the lovely feedback on Tanaka!
5/5
TrustpilotThomas is a very friendly and cool…
Thomas is a very friendly and cool person. He actually went out of his way to make sure we are satisfied. I give him my credit for that, really appreciated the way we were treated. Many many thanks.
Agent replied · 23 November 2024
Thank you for the fantastic review and thank you for choosing us as your lettings agency in Leeds! ! We will pass on your words to Thomas!
5/5
TrustpilotI’m in the process of relocating to…
I’m in the process of relocating to Leeds from Dubai and Thomas helped me a lot with what I need to know during the start of my tenancy, North Property Group has been really great! Highly recommended 👏🏻
Agent replied · 23 November 2024
Thank you for your fantastic review and thank you for choosing us as your Leeds letting agency! We will pass on your kind words to Thomas!
5/5
TrustpilotVery communicative and keeps you…
Very communicative and keeps you updated of all the ongoing questions and speed is their motto
5/5
TrustpilotAn extremely dedicated team
An extremely dedicated team who certainly went the extra mile to ensure successful completion and good communication between myself and the buyer at all times. Personable and helpful, I am really grateful to Ben, Hazel and Laura for their support in closing the sale. Thank you!
Agent replied · 23 November 2024
Thanks for the awesome review!
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