Pattison Lane Kettering reviews

★★★★★ 5/5

Facebook

We have just moved house after a very long drawn out process. We originally sold with another Estate Agent, who I won’t name but quite frankly weren’t up to scratch. Our buyers let us down and we just couldn’t seem to get sold again. Pattison Lane then stepped in, Russ took some fab photos and got us sold. However the chain below us then turned into a nightmare. It took us 25 weeks from sale to exchange and completion!! Unbelievable stress levels...however Jo was a life saver and chased the chain constantly, going above and beyond and doing other lazy estate agents work for them. I wouldn’t hesitate to recommend Pattison Lane, from the initial marketing of my property, to the after sale and to completion they were great. If we ever decide to move again, we’ll be using them.

Nik · 27 August 2021

★★★★★ 5/5

Google

I've just exchanged on a BLT property purchase with Pattison Lane, they were marketing the property and offered a mortgage and conveyancing service. As this my first BTL and and not having had any mortgage requirements for the last 10 years, I thought it would be complex, expensive and tiresome, but I have to say, apart from one blip at the vendor's end, this sailed through. Tom arranged the mortgage, that flew through - and at a great rate, Kim sorted the sale and chased up the vendors. Raheel at the home conveyancing division took care of the legals, very smooth service and professional - all done and dusted in 11/12 weeks, and that included a 2 week delay due to the vendors, so we could have been even better - great service, good job!PositiveResponsiveness, Quality, Professionalism, Value

Mark · 27 August 2021

★★★★★ 5/5

Google

We used Pattison Lane to sell our home after bad experiences with a couple of the local independents who were frankly a nightmare. A night and day experience. The photography was another level (they took so many pictures!) and they produced a professional listing. They listened to us and we felt appropriately advised on how best to go to market considering what we wanted to achieve rather than how to just earn their commission the fastest. They were very communicative during the marketing phase and critically post-sale they were proactive in ensuring everything was going smoothly and offering advice and chasing either side when necessary. Recommending an estate agent is not something I ever thought I’d be doing but hopefully it helps some people avoid the local charlatans who don’t care about anything more than getting their cut from you.PositiveResponsiveness, Quality, Professionalism, Value

ForTheAnimals · 27 August 2021

★★★★★ 5/5

Google

I recommend ! The only agency in our area that is reliable and cares about the customer. Professional service, very good contact and empathetic communication to the landlords. If I were ever to rent a house, I would only rent it through an agency. Katie,Thank you for everything.

Dorota · 10 June 2024

★★★★★ 1/5

Facebook

As first time Buyers, we always expected buying our first house would be a bit daunting. To our surprise, we chose a house, had the offer accepted and were approved for the mortgage amount we needed almost immediately! However, once our home buyers survey was completed on 31st March, the process was an absolute nightmare. After months of stress and absolutely no progression, we eventually pulled out of the sale in mid-July. With the exception of Tom Bailey-Smith (who we would definitely recommend as a Mortgage Broker/ Advisor), every person we have ever dealt with at Pattison Lane (atleast 6) were never able to give us a straight answer within a reasonable timeframe or deliver on their promises, including the Director. Despite their position as the main communication link between us and the sellers, Pattison Lane were nothing but unclear, incompetent, unhelpful, difficult to deal with and rude. Also, a Senior member of staff who was brought in as an escalation point to ‘get the sale over the line’ was not only incorrect about what had been agreed, she actually thought it was professional to send us an email where the sellers were slagging us off for being difficult, even though it was Pattison Lane who had dictated we give those deadlines! I understand that the estate agents cannot force people (in this case the sellers) to stick to their word and do work on the house that was agreed. However, they can be held accountable for the months of miscommunication, ignorance and general lack of ownership during those 4 very long months. As a result of their inefficient, amateurish staff, we lost £1000 and a house that we loved. All the excitement that we should’ve had about buying our first home was replaced with anger and frustration. Overall, we are very disappointed with the service we received from Pattison Lane and will never consider buying a house through them again. I would definitely not recommend them as an estate agent.

Lauriee · 27 July 2021

★★★★★ 5/5

Google

Raji has been nothing but a pleasure to deal with. Extremeley experienced and polite. Attention to all matters and picking up things I don't! Absoultey everything a landlord would wants and needs.

Vicky · 18 June 2021

★★★★★ 2/5

Google

Going through them at this current moment in time. Trusted reviews, but beware, I can only state my experience and it's honest. My property was over valued, not by a little. So far during peak selling I have had only 4 viewings. Price reduced for 2nd time, Better photo of outside now taken, still not impressed with inside, however, can't be changed at moment. Errors have been made in advertising and key selling points missed. Back on market this week as re-marketed so will update follow this over the next 14 days. Advise, read the terms of contract, compare prices and watch time contracted to. But at present can only say 2 stars.

Wendy · 18 June 2021

★★★★★ 1/5

Google

This is probably the worst company I have ever come across. Absolutely awful estate agency. First time buyer and want to by ASAP. Well, with this agency you’d be lucky to view anything at all. 4 emails and 6 phone calls in a week between me and my partner and we are still unable to get a single viewing! Each time they say they’ll call back and nothing happens. No response to emails either. I do wonder how they get any customers and make any money. Customer Service is nonexistent to the point where when rang to register and to be added to mailing list, receptionist didn’t ask any questions regarding what the type of property we’re looking for and couldn’t get off the phone quickly enough. I suspect she didn’t even write down name or number. Ah, and don’t be surprised to hear they have no access to the property or the seller has pulled the property of the market for a while so there are no viewings at the moment but it will come back for sale. Yet, it’s still showing for sale on the website. This company is a joke!NegativeResponsiveness, Quality, Professionalism, Value

Emilia · 18 June 2021

★★★★★ 5/5

Google

I engaged the services of Pattinson Lane after using another agency. In comparison I have found Pattinson Lane to be extremely professional, Russell understood my needs and how to achieve positive outcome with excellent photos and marketing. My enquiries have always been responded to in a very time efficent manner. And so far everyone I have interacted with have been professional and helpful. I know we are still on this journey however the outstanding service I have received so far gives me confidence that a positive outcome will be achieved. Thank you MichellePositiveResponsiveness, Quality, Professionalism

Michelle · 18 June 2021

★★★★★ 5/5

Google

Professional and friendly agents and property management business. Reasonably priced, open to feedback and they always work with you as a landlord in collaboration to get everything right for landlord and the tenants (unlike many others who are more call centre based). Katy and Rebecca in the branch have always been very helpful, attentive and have always been great at finding awesome tenants for me and making the process seamless. Ellie who manages the property management team side of things really cares about doing a great job and given I have exacting standards (which can be rather annoying I’m sure) she and the team do really well. I’ve used many agents/property mngt companies but this once gets it right - and when things do go awry, which is inevitable - they always jump in and solve things. All in all - I’d wholeheartedly recomnend.

Kevin · 18 June 2021

★★★★★ 4/5

Google

We bought the property through Pattison Lane 8 years ago and sold it last week with their help. Sadie Bithray guided us through the sale, keeping us to date step by step with progress and linking up with the buyer and both parties’ solicitors. Thank you.

Paul · 27 June 2024

★★★★★ 5/5

Google

I was very pleased with Pattison Lane. They were kind and pofessional and seemed to care about their customers. I would highly recomend them. Sadie was great nothing was too much troube and Tom was very helpful too

Lilian · 19 June 2019

★★★★★ 5/5

Google

My partner and I met with Pattisom Lane's mortgage broker, Tom Bailey-Smith and he was an absolute pleasure to work with. A true fountain of mortgage knowledge, was very thorough when showing us our options and very patient with all our questions! I would highly recommend booking an appointment with him and hope he gets himself some shelves for all his awards!

Alex · 18 June 2023

★★★★★ 5/5

Google

Pattison Lane have managed our rental properties for many years now and Raji Bhangra has always been extremely helpful and professional. She is always on hand to help with any issues and I would not hesitate to recommend her.

Kirsty · 24 September 2024

★★★★★ 4/5

Yell

Excellent service

Pattison Lane manage two rental properties for me, with Katie Darby and Rebecca Visker providing a very professional and efficient service. Raji Bhangra is very accomplished at making sure all legal requirements, such as gas and electricity inspections, are up-to-date and is available to help with any other issues as they arise. I have found her to be reliable, friendly and efficient.

KatieD-315 · 26 May 2021

★★★★★ 5/5

Google

Katie has been awesome in helping us with finding a home. She’s been patient and has had a positive attitude throughout. Thanks guys!

Team · 18 June 2022

★★★★★ 5/5

Google

Would just like to say a big thanks to Katie! She was so helpful and easy to deal with. Dealt with all the estate agents in kettering and highly recommend Pattison Lane.PositiveProfessionalism

Adam · 27 August 2020

★★★★★ 5/5

Google

We have had a fantastic experience with pattison lane and would give them 10 stars if we could. Right from our first viewing till collecting the keys they have been nothing but professional and accommodating. I would highly highly recommend and if we ever need an estate agent in future we will definitely look to using their services again

Yasminn · 18 June 2023

★★★★★ 5/5

Google

As a contractor I have been dealing with Raji and the lettings team for over 2 years. I have found them all to be very efficient and professional when dealing with them. Sadie has just joined the maintenance team and has already proved to be as professional as the existing team. I look forward to continuing our working relationship.

Gordon · 18 June 2023

★★★★★ 5/5

Google

I had the pleasure of having Raji Bhangra has an Estate agent, and I must commend her for being incredibly helpful and kind. Her dedication and positive attitude made my experience smooth and enjoyable. Raji's professionalism and assistance truly stood out, making her an asset to the team. Thank you

Exposed · 19 January 2024

★★★★★ 5/5

Google

I'm not usually a person to leave a review but felt compelled in this instance. I received the very best help and advice from Rebecca at Pattison Lane. This is my first experience in the property rental market and found Pattison Lane extremely helpful, giving professional advice and keeping us well informed throughout the whole process. I would highly recommend them as a company for anyone wishing to rent out a property. Many thanksPositiveProfessionalism

Brett · 27 August 2021

★★★★★ 5/5

Google

Rebecca and Katie were brilliant. Helped me find my new home. They really put themselves out to help me and reply to any queries I had. Big thank you!PositiveResponsiveness

Charlie · 12 January 2021

★★★★★ 5/5

Google

My mother has just sold her property through Pattison Lane. The buyer was selling their house through an online agency and the buyer of their property was using an online conveyancing service. Sadie, at Pattison Lane therefore had the unenviable task of trying to pull together all the transactions and she did so cheerfully and worked hard to ensure that our sale completed. I would thoroughly recommend their services above those of any online service and am happy to pass on our recommendation to anyone considering using Pattison Lane.

Janet · 19 June 2019

★★★★★ 5/5

Google

Very helpful from the beginning right till the end. A big thank you to Katie and Natalie for helping me throughout the journey. I absolutely love my new home.

Naomi · 19 March 2024