Pattison Lane Kettering reviews

★★★★★ 5/5

Google

I spoke with Abigail for mortgage services and I couldn’t recommend her more! By far the most helpful advisors I have ever engaged with. She gave me really clear and easy to understand information whilst securing me the best deal possible. If you need a mortgage, you need Abigail!

Kieran · 16 November 2025

★★★★★ 4/5

Google

I wish to say that Raji Bhangra has been the epitome of help and assistance at Pattison Lane in Kettering where nothing phases her and nothing is too much trouble or difficult to deal with.

Ray · 24 September 2024

★★★★★ 5/5

Google

We are very pleased with the lettings service provided. Katie has been particularly helpful over the years and more recently Raji has been quick and efficient to respond to any problems that we may have.

Anthony · 18 June 2022

★★★★★ 5/5

Facebook

The team at Pattison Lane have been nothing but supportive and professional during the time we worked together. We went through a lengthy process of trying to move house due to a couple of broken chains but they were always a source of amazing advice and support over what can be a stressful time. We always felt they had our best interests at heart and nothing was ever too much trouble. From Sadie and the sales team, Jessica our Mortgage Broker and Phil Lane himself - we can’t praise the whole team enough. I hope we are in our new home for a long time but when we make our next move we will certainly be using Pattison Lane. Thank you again! Carrie and Nina x

Carrie · 25 August 2022

★★★★★ 5/5

Google

This is the third time I have used the Pattison Lane agency. The first time was when we rented a house for ourselves, the fourth time was when we bought our house and the third time was when I recommended Pattison Lane for my sister. I was very pleased with their service and understanding. They are kind and understanding people. I had the great pleasure of meeting Tom, Katie and Melanie. Thanks so much for all the support.

Tatiana · 25 October 2022

★★★★★ 5/5

Google

A massive thank you to Jodie and Phil for their speed of sale, also Russell for his stunning photography work (Kettering branch).

Podsformods · 18 June 2023

★★★★★ 1/5

Google

Absolutely terrible estate agents - warning do not use!!!! They come in and sell you the dream that they'll sell your house in 1 week. Rubbish!! Firstly the estate agent who came and valued our house phoned us up a few days later and said he didn't realise we lived next to a food outlet and this might put people off as they may struggle to get a mortgage. So basically they don't do their research or even look at the street you live on! After that we never saw him again!! It was as if he disappeared off the face of the earth. Then it was weeks of various viewings all pointless as half of them weren't the right candidates or hadn't sold. Every viewing was a different agent that had never seen our house before. For the first 2 weeks we did the viewings ourselves as they had no interest in doing it. We then complained and said we're not selling our house, so you do the viewings. We wasted 12 weeks of pointless time wasting with them. They have no drive to sell your house or even learn about it before putting it on the market. AVOID WITH A BARGE POLE!!NegativeResponsiveness, Quality, Professionalism, Value

Izzy · 18 June 2022

★★★★★ 5/5

Google

Very different review to what you have been reading so far but I wanted to share my experience as it will give you an idea of who you are giving your business to. I have had an interview for a job as Property Manager with Rob Gray and Raji Bhangra and was left very impressed with their professional approach. They were well prepared with the company info, how they see their staff develop and what they offer in return to the right candidate. It might sound like nothing special but not many employers do their interviews in such way. It shows how committed they are and what is the company culture. These are the values every company should have.PositiveProfessionalism

Bozena · 18 June 2022

★★★★★ 5/5

Google

Excellent service from Pattison Lane. 100% recommend. House sold quickly, minimum fuss. I had a house valued in June 2021 and decided to go with another rival local agency. The property was unfortunately inherited so was empty with no chain. I admit I was sold the dream and fell for it. After signing contracts the nightmare began. No photos were taken on the property for 6 weeks, no advertising took place, but I got the odd text about somebody viewing the property. I don’t believe I have ever been lied to as much in such a short period. Very frustrating. Long story short (and it was a long story), I suspected that a property developer mate of the agent was being pushed onto me for mostly their gain and certainly not mine. In September, I then did what I should have done right from the beginning. I called Russell Palmer @ Pattison Lane. It took a week to drop the other incompetent agent. Russell stuck to the same professional opinion when we first chatted in June. Didn’t oversell, showed excellent local knowledge and walked me through what he thought would happen. Highlights, His predictions were correct. He said the house would sell for x amount in less than a week. It sold in 2 days and for more than what I would have made with the other agent. Lesson learnt. Listen to the guy who gives you realistic opinions and talks about what processes benefit you. You like me, may still see the bigger upside of the scale. If you’d never sold a house, you’re going to be dealing with agents for 4/5 months across the whole process so pick the right one. Professional outfit and run smoothly across all departments I dealt with. Loads of aftersales care. 100% recommend. House sold quickly, minimum fuss.

Mike · 18 June 2022

★★★★★ 5/5

Google

I don't usually write reviews as generally I just figure that people are doing what they're being paid to do. But I have to make an exception with Tom Bailey-Smith at Pattison Lane. We were looking at houses through the agents and started talking to him to arrange our mortgage. We ended up going through another estate agents for our house purchase in the end as we moved to a different area, but I am so glad we stayed with Tom. It was quite an elongated process as we were interested in a few properties which fell through, but he was patient with my daft questions and reassuring when applying for the mortgage. He was approachable and personable, while at the same time being professional and knowledgeable. He has kept in touch with me throughout the entire process making sure I knew what to do when, and I would not hesitate to recommend him to others.

Nicola · 18 June 2022

★★★★★ 5/5

Google

Second time using pattison lane to buy/sell a property, and again a fantastic experience. Any questions, queries and phone calls were always responded to. Jo particularly went above and beyond to chase solicitors and other estate agents to keep the ball rolling in the right direction getting our property sold as quickly as possible. We also used Jessica as our mortgage advisor, and again brilliant service. After buying a property through another estate agents, you realise how hard these guys work to get the job done. Highly recommend!

Rebecca · 18 June 2022

★★★★★ 5/5

Google

I would highly recommend going to see Tom Bailey at Pattison Lane in Kettering if you looking to buy a house! Specially if it’s your first one! He has provided the best service possible and answered all our questions quickly as well as explained the whole process. He has been involved from the start to the end and didn’t leave us waiting at all! Between Tom and the solicitors who are working closely with the agency they made our experience very smooth and stress free! Very professional and responsive. Will definitely be back in the future xPositiveResponsiveness, Quality, Professionalism, Value

Kasia · 18 June 2022

★★★★★ 5/5

Google

I've got to say Rebecca is probably the best person I've worked with, very professional, polite and patient with me. I'm not the easiest person to deal with lol. A big thank you for making the move happen.

King · 18 June 2021

★★★★★ 5/5

Google

Great experience from Pattison Lane Kettering, specifically our agent Rebecca Visker, very friendly and helpful. Even after personal bad experiences with other estate agents, Rebecca was the one to get me and my partners first property together. Very pleased with overall service.

Chloe · 18 June 2020

★★★★★ 5/5

Google

I recently used Pattison Lane to manage my rental properties and I was very happy and satisfied with Senior Manager Katie who helped me throughout everything making the process go through smoothly. It felt good to finally find the right people in a good company with a professional manner. Would recommend them to any landlord looking to manage their properties.

Yin · 6 June 2025

★★★★★ 5/5

Google

Raji is always so helpful and very friendly. Always sorting out my questions and problems straight away. Im always asking her questions with full confidence and I know I will get quick and polite respond.PositiveResponsiveness, Professionalism

Neringa · 27 August 2021

★★★★★ 1/5

Trustpilot

Withholding deposit

If you do decide to rent from them there is NO guarantee that they will refund your holding deposit, despite what the law says!In the unlikely event that they do agree to return your holding deposit, they will take as long as they can to refund you. (I am still waiting after 4 weeks)Despite being assured that we will be refunded, it's been 5 weeks and we are still waiting.For example, you should get your holding deposit back if you fail a credit or reference check, as long as you give honest information and facts about your situation.

Monty · 10 August 2024

★★★★★ 5/5

Google

The whole team at Pattison lane Lettings department go above and beyond expectations. Special thanks to Raji and Sadie.

Philip · 18 June 2023

★★★★★ 5/5

Google

Me and my partner have recently moved into our new property, going through the estate agent Kelsie May. …

Limoine-Mae · 16 August 2025

★★★★★ 5/5

Google

I dealt with this firm purchasing my first house and Tom was a massive help in this from start to finish very thorough, very informative and it was a pleasure dealing with himPositiveResponsiveness, Quality, Professionalism

Shayne · 18 June 2021

★★★★★ 5/5

Google

I had a great experience with Katie as my letting agent . She was professional , responsive and made the process of finding and renting a property smooth and easy for me . She always responded to all my queries. I am very satisfied and look forward to moving into the new property .

Humaira · 19 March 2024

★★★★★ 5/5

Google

Rented in Kettering through PL. Must say that their service was excellent. From helping me to move in within a week and attending to any issue promptly as well as the end of tenancy settlement. Special mention of Raji Bhangra who assisted me in completing my end of tenancy smoothly and Henri Codling who helped me at the start. Thanks guys!

Ashok · 21 September 2023

★★★★★ 5/5

Facebook

We have just moved house after a very long drawn out process. We originally sold with another Estate Agent, who I won’t name but quite frankly weren’t up to scratch. Our buyers let us down and we just couldn’t seem to get sold again. Pattison Lane then stepped in, Russ took some fab photos and got us sold. However the chain below us then turned into a nightmare. It took us 25 weeks from sale to exchange and completion!! Unbelievable stress levels...however Jo was a life saver and chased the chain constantly, going above and beyond and doing other lazy estate agents work for them. I wouldn’t hesitate to recommend Pattison Lane, from the initial marketing of my property, to the after sale and to completion they were great. If we ever decide to move again, we’ll be using them.

Nik · 27 August 2021

★★★★★ 5/5

Google

I've just exchanged on a BLT property purchase with Pattison Lane, they were marketing the property and offered a mortgage and conveyancing service. As this my first BTL and and not having had any mortgage requirements for the last 10 years, I thought it would be complex, expensive and tiresome, but I have to say, apart from one blip at the vendor's end, this sailed through. Tom arranged the mortgage, that flew through - and at a great rate, Kim sorted the sale and chased up the vendors. Raheel at the home conveyancing division took care of the legals, very smooth service and professional - all done and dusted in 11/12 weeks, and that included a 2 week delay due to the vendors, so we could have been even better - great service, good job!PositiveResponsiveness, Quality, Professionalism, Value

Mark · 27 August 2021