Trusted Agent profile · Kent
★★★★★
2,125 reviews across 2 platforms
81 High Street, Broadstairs, Kent, CT10 1NQ
Wards's office in Kent, at 81 High Street, is rated 4.7 out of 5 across 2,125 reviews on two platforms, including 126 Google reviews rated 4.8.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotSpoke with Tom and Mark today at the…
Spoke with Tom and Mark today at the property management team, so helpful, so polite, absolutely brilliant! Lovely people can't thank them enough!!
Hi Christina,Thank you for leaving a review! It's great to hear how helpful Tom and Mark were when you spoke to them.Best wishes,Wards.
5/5
TrustpilotJames from Wards of Ramsgate
James gave us a valuation. He was very professional and remembered me from when I was selling my parents property after they had both passed away. A credit to your company.
Hello Susan,Thank you so much for your review. We're delighted to hear that James was able to help you with your property valuation - we'll definitely pass on your kind feedback!Best wishes,Wards of Kent
5/5
TrustpilotCorrecting an oversight
I am very happy with the excellent cooperation I have with the staff of Wards of Kent, especially referring to a recent experience where a Ms. Katie George acted immediately on my query and dealt with correcting an oversight in my landlord statement immediately.Thank you very much Katie for your quick and positive action from your part.
5/5
TrustpilotGreat experience with Wards
I had a great experience with Wards. They were able to find me a tenant for my property in Chatham when all other agents failed. Furthermore their customer service was impeccable, all the staff were polite and professional. Would definitely recommend them as the best lettings agents in north Kent.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotExceptional
I cannot speak highly enough of Lee Churchyard. He made the renting of my property a seamless process. He was professional and helpful throughout. His readiness to assist and prompt communication ensured my experience was stress-free and I would not hesitate to recommend him.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotHad a break off work for 2 weeks and…
Had a break off work for 2 weeks and wanted to get a quick move sorted. Marina helped us in anyway we needed. Got the house, documents and viewing all sorted within 2 weeks even during corona. Service and everything was 5 star all round.
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
TrustpilotI had the privilege of liaising with…
I had the privilege of liaising with Tommy at the sittingbourne branch who made my life so easy!! He gave me all of the information I needed and kept in contact with me. Will definitely use him again.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat Service
Highly recommended, Judy was extremely helpful dealing with the purchase of my new home and a pleasure to talk to.
5/5
TrustpilotExcellent Customer Service
Lakshmi Kaur assisted me with my query. I was very impressed and grateful for her assistance. She has amazing customer service skills and went above and beyond to assist me with my query and I was very appreciative of her efforts and kindness.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotWards Walderslade & Kim Batchelor sale progression
Exceptionally friendly and professional staff at Wards Walderslade. They helped me purchase my first property and done a fantastic job at getting over the line. Kim in particular was incredibly helpful and supportive throughout. I would definitely recommend buying a property from Wards!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotAll the letting agents were so nice
All the letting agents were so nice, approachable and respectful especially Maria.
5/5
TrustpilotGreat support and customer services
Although we didn't purchase a property through Wards in the end, Alexandra Martin at Wards has been so helpful in finding and arranging for us to view properties, even at very short notice. Thank you for all your help Alex and when the time comes again to move we will come back to you and Wards. :0)
1/5
TrustpilotWorst Experience ever
Worst Experience ever. offer was accepted 5 weeks ago and still no communications within solicitor and yet to receive a draft contract. want to speak to a manager and said manager not available and will receive a call back. really pathetic service
Dear RizwanThank you for leaving us a review. We understand your frustration that your purchase is not progressing as quickly as you would wish and would like to reassure you that we are liaising with all parties in an effort to ensure that matters are proceeding. As the conveyancing process is mostly led by the acting solicitors, there are limits as to how much we can do at this time. Whilst we appreciate that it is not always possible to speak with a Manager immediately,please be assured that our staff will maintain regular communication with you throughout your purchase and report any updates as they occur. We understand that our Customer Relations team have provided you with an update and would like to reassure you of our best intentions.Kind regardsWards
5/5
TrustpilotWe found the staff at New Romney to be…
We found the staff at New Romney to be very polite and helpful. Steve Hutchens, in particular, demonstrated true professionalism with nothing being too much bother for him. His positive attitude, good communication skills and pleasant personality are all to be commended. All in all, though long for reasons out of everybody's control, our transaction progressed as smoothly as humanly possible. Thanks to All !!
5/5
TrustpilotGreat team at loose branch
All the team at loose are helping me to find my dream home in Kent . They are helpful and informative at all times , even getting Dave their mortgage advisor helping me with options I didn’t know were available Thank you so much
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotI didn't have loads of dealings with…
I didn't have loads of dealings with Wards Estate Agents (Kenny & Kim) but when I did they were friendly and communicative.
Hi Karen,Thank you for leaving a review! It's great to hear how friendly and communicative Kenny and Kim have been when you have dealt with them.Best wishes,Wards.
5/5
TrustpilotLock down is difficult enough
Lock down is difficult enough, but to exchange and complete in this period is stressful. Thanks to Wards and their exceptional team for all their hard work and perseverance, you guys where amazing. Defiantly use you again. Huge thanks to all.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotSebastian Galeski - outstanding service
Sebastian Galeski - outstanding service, timely manner, polite and straight to the point. We have managed to have offer accepted and processed quickly. Fast turnaround on enquiry. Very close personal touch customer service approach. Honest 5star service.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent Service Providers
We have used Wards to handle our lettings for many years now and the service we get from them is above and beyond our expectations. Abi & Hamid are an amazing team who never cease to amaze me.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotFirst time buyer
As a first time buyer I found that wards was brilliant in helping me understand the process. I found Maria Meddings from wards faversham particularly effective with guiding us through the process of the purchase of our property while reducing any stress we had.
5/5
TrustpilotThank you Laura and Sebastian
Absolutely Fabulous help from Laura and Sebastian, for helping me get my first Tenants. Simply and easy to sort and I could do it all online. After 2 years of a nightmare with contractors to sort the house it has been a pleasure to deal with two persons who just got things done and sorted it all. It was and is much appreciated Thank you
5/5
TrustpilotGood service even through lockdown
Whilst I wasn't the customer selling a home (I was the property purchaser) both Tina and Dan provided me a good service. Responses to emails were prompt, issues were properly understood, and Wards acted professionally ... including during the COVID-19 lockdown period.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotMark stepped up
Mark worked very hard in very challenging circumstances to keep a difficult chain of people actively engaged in the process. When things went wrong he was solution driven kind and thoughtful.I am grateful for his overall support.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent service
Wards provided us with an excellent service from start to finish. All of the staff that we had contact with were efficient, polite and very helpful. I would definitely recommend Wards and would not hesitate to use them again in the future.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Kent office has 2,125 reviews across two platforms: 126 on Google, 1,999 on Trustpilot (across the whole business).
Wards Kent is rated 4.7 out of 5 across all 2,125 reviews, and 4.8 out of 5 on Google from 126 reviews.
Wards Kent, 81 High Street, Broadstairs, Kent, CT10 1NQ.
