Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst Experience ever
Worst Experience ever. offer was accepted 5 weeks ago and still no communications within solicitor and yet to receive a draft contract. want to speak to a manager and said manager not available and will receive a call back. really pathetic service
Rizwan · 27 November 2020
Agent replied · 11 June 2024
Dear RizwanThank you for leaving us a review. We understand your frustration that your purchase is not progressing as quickly as you would wish and would like to reassure you that we are liaising with all parties in an effort to ensure that matters are proceeding. As the conveyancing process is mostly led by the acting solicitors, there are limits as to how much we can do at this time. Whilst we appreciate that it is not always possible to speak with a Manager immediately,please be assured that our staff will maintain regular communication with you throughout your purchase and report any updates as they occur. We understand that our Customer Relations team have provided you with an update and would like to reassure you of our best intentions.Kind regardsWards
★★★★★ 5/5
TrustpilotWe found the staff at New Romney to be…
We found the staff at New Romney to be very polite and helpful. Steve Hutchens, in particular, demonstrated true professionalism with nothing being too much bother for him. His positive attitude, good communication skills and pleasant personality are all to be commended. All in all, though long for reasons out of everybody's control, our transaction progressed as smoothly as humanly possible. Thanks to All !!
Dave · 7 June 2022
★★★★★ 5/5
TrustpilotGreat team at loose branch
All the team at loose are helping me to find my dream home in Kent . They are helpful and informative at all times , even getting Dave their mortgage advisor helping me with options I didn’t know were available Thank you so much
Linzi · 3 March 2020
Agent replied · 30 August 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotI didn't have loads of dealings with…
I didn't have loads of dealings with Wards Estate Agents (Kenny & Kim) but when I did they were friendly and communicative.
Karen · 26 June 2023
Agent replied · 11 June 2024
Hi Karen,Thank you for leaving a review! It's great to hear how friendly and communicative Kenny and Kim have been when you have dealt with them.Best wishes,Wards.
★★★★★ 5/5
TrustpilotLock down is difficult enough
Lock down is difficult enough, but to exchange and complete in this period is stressful. Thanks to Wards and their exceptional team for all their hard work and perseverance, you guys where amazing. Defiantly use you again. Huge thanks to all.
Mrs · 7 January 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotExcellent Service Providers
We have used Wards to handle our lettings for many years now and the service we get from them is above and beyond our expectations. Abi & Hamid are an amazing team who never cease to amaze me.
Beverley · 17 August 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotSebastian Galeski - outstanding service
Sebastian Galeski - outstanding service, timely manner, polite and straight to the point. We have managed to have offer accepted and processed quickly. Fast turnaround on enquiry. Very close personal touch customer service approach. Honest 5star service.
Sarah · 19 October 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotFirst time buyer
As a first time buyer I found that wards was brilliant in helping me understand the process. I found Maria Meddings from wards faversham particularly effective with guiding us through the process of the purchase of our property while reducing any stress we had.
Luca · 19 February 2024
★★★★★ 5/5
TrustpilotThank you Laura and Sebastian
Absolutely Fabulous help from Laura and Sebastian, for helping me get my first Tenants. Simply and easy to sort and I could do it all online. After 2 years of a nightmare with contractors to sort the house it has been a pleasure to deal with two persons who just got things done and sorted it all. It was and is much appreciated Thank you
Chantel · 16 May 2022
★★★★★ 5/5
TrustpilotGood service even through lockdown
Whilst I wasn't the customer selling a home (I was the property purchaser) both Tina and Dan provided me a good service. Responses to emails were prompt, issues were properly understood, and Wards acted professionally ... including during the COVID-19 lockdown period.
Paul · 28 August 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotMark stepped up
Mark worked very hard in very challenging circumstances to keep a difficult chain of people actively engaged in the process. When things went wrong he was solution driven kind and thoughtful.I am grateful for his overall support.
Sally · 29 September 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotExcellent service
Wards provided us with an excellent service from start to finish. All of the staff that we had contact with were efficient, polite and very helpful. I would definitely recommend Wards and would not hesitate to use them again in the future.
Andy · 10 August 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotIt's my first time renting a house with…
It's my first time renting a house with wards and the experience was exciting, amazing. The staff took her time to explain things to me.She was kind and committed.She did an amazing job. And the offers are excellent. Good 👍 job wards, Good job:.
Stephanie · 10 February 2024
★★★★★ 5/5
TrustpilotWonderful helpful service.
This was my first experience of leasing a flat, so it was all new to me. From the viewing appointment all the way to the handover of the keys, the whole process was painless. This was all thanks to the wonderful Maria, she was extremely helpful every step of the way. I can’t recommend Wards services highly enough. Thank you so much for all your help Maria.
Lewis · 12 January 2022
★★★★★ 5/5
TrustpilotKenny and Kim have been very helpful…
Kenny and Kim have been very helpful and supportive throughout the process, always there when needed as well as always keep us updated on how the process has been going all the way along.Helpful and clear when explaining each step of the way.
Cherise · 13 March 2020
Agent replied · 30 August 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
★★★★★ 5/5
TrustpilotEverything was perfectly dealt with my…
Everything was perfectly dealt with my tenancy. Professional, fast and everything was so smoothThank you
Customer · 1 July 2022
★★★★★ 5/5
TrustpilotI’m happy tenant of great property
I’m happy tenant of great property! Thanks for the great job done to Jack and Aaron who made my move in as much quicker as they can!
Elvira · 8 December 2022
Agent replied · 11 June 2024
Hello Elvira, Thank you for your kind review - we will pass this on to the team! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotGreat service and very helpful and…
Great service and very helpful and professional from the ladies at the rainham branch and alison and judy were so easy to talk to and really helpful throughout the whole process, thank you so much!
Connie · 7 December 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotGreat services and kept me up to date…
Great services and kept me up to date with what was happening. Would recommend. Aaron was brilliant.
Cassam10 · 22 March 2022
★★★★★ 5/5
TrustpilotExcellent service highly recommend and…
Excellent service highly recommend and a special thanks to Sally Bryant for all her help 1st class
David · 7 March 2022
★★★★★ 5/5
TrustpilotGreat service
I have been dealing with Nikki from wards and partners for several months. she is very polite, friendly and professional. She is a great asset to the Company.
Mr · 11 October 2022
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotIam so happy that I rented from wards
Iam so happy that I rented from wards, I have had such a pleasant experience with them & my landlords are brilliant, any problems that arise gets sorted & I couldn't be more grateful, Tiarna from wards is very understanding & helpful & is very professional at her job. Would definatley recommend them to rent from.
Helen · 2 March 2023
★★★★★ 5/5
TrustpilotGreat service from Laura Fowler at…
Great service from Laura Fowler at Wards explained everything done photos paperwork easy. viewings in one day and flat let all paperwork online if you have property to let give Laura a ring at wards
Mr · 27 October 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotSally Bryant worked very hard
Sally Bryant worked very hard, she was enthusiastic and determined.We exchanged contracts today! Thank you Sally
Kim · 18 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
