Trusted Agent profile · Kent
★★★★★
2,125 reviews across 2 platforms
81 High Street, Broadstairs, Kent, CT10 1NQ
Wards's office in Kent, at 81 High Street, is rated 4.7 out of 5 across 2,125 reviews on two platforms, including 126 Google reviews rated 4.8.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotI rented a property through Wards
I purchased a property through Wards and then decided to rent it out through their lettings department. The process was incredibly professional and they made the necessary adjustments in order to have it rented out very quickly. I was entirely pleased with the process.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotSuper and efficient customer service…
Super and efficient customer service from both Mark Tumber and Darren Cakebread at Hythe Wards Estate Agent! No question or urgent request was too much and their patience to keep allowing us to view the property was superb! Thanks for a pleasant house purchase! We are looking forward to becoming locals....
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat service!
Richard and the great team at Wards helped me every step of the way through my selling process. Always very friendly, professional and kept me in the loop the whole way through. Thanks very much!
Hello Brian Bennett, Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotWards walderslade
The team at wards walderslade branch were very professional, friendly, and supportive in securing the sale of my property. They always responded quickly to any queries I had along the way.The sale was completed within my timescale and the best price was achieved. Overall, I was very satisfied.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
4/5
TrustpilotFriendly People
Have only just started to use agents and have never moved house before but so far the experience has been painless. Staff have all been courteous, you are made to feel you have known them for years and regular contact is kept. Time will tell.!!!! I have no complaints and would recommend to family and friends
Hello, Thank you for leaving us your feedback! Many thanks,Wards of Kent
5/5
TrustpilotVery good customer service
Hi, Its been a pleasure to have rented house through Wards. Our main contact in the office was George Jordan. He was very helpful and patient in answering several queries and trying to get all formalities completed within a short period of time.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAaron was quick in sorting everything…
Aaron was quick in sorting everything out for us, he was super helpful and an absolute geezer. Very happy with the service :)
5/5
TrustpilotFantastic customer service
Dane and crew have been phenomenal in selling house for us, explained everything thing clearly n concisely...very hands on n it was the the little touches that led us to chose Wards...hand delivered initial costings was really old school customer service..would thoroughly recommend...such lovely people.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotHouse sale during pandemic
i would like to take this opportunity to thank everyone who worked on the completion of our house sale during this pandemic crisis.Many thanks to all the team.Claire McDonnell,Gary Snedden,Prince Nwaiwu,Jenny Stubbs and Kim Batchelor,Always polite and professional if every aspect of the sale..Your efforts are very much appreciated.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAmazing service!
Spoke with Molly from wards today who was so helpful and went above and beyond to answer all my questions - she offered me so much advice and told me of different avenues i could explore! Was a pleasure to deal with her and wards today.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotHelpful person
Had a very good experience with a bright thoughtful helpful person called Shahla.
Hello Graham,Thanks for your review, we're delighted you're happy with our service.Best wishes, Wards of Ashford Estate Agents
5/5
TrustpilotFast responses!
Abi is dealing with any enquiries very quickly, she always responds within a few hours. Thank you for helping me with my BTL property.
5/5
TrustpilotWonderful team
We had a fantastic experience with the rainham branch during the purches of our first property. Judy and Ali helped us to find the house and was involved through out of the purches making sure that each detail is dealt with properly and that our needs are met. It was great working with them and definitely will recommend them to out friends and family.
4/5
TrustpilotWards helpful to new landlord
Wards have generally been very helpful for us as new landlords guiding us through the process. One miscommunication that caused a little confusion has been the only reason I have not given them 5 stars.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotIt's quite amaizing workers and I got the most transparent and explicit understanding of how successful it is to afford a propert
It's quite amaizing and a pleasant experience with, wards letting, I spoke with one of the workers and I got the most transparent and explicit understanding of how successful it is to afford a propert
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGoing the Extra Mile
I really appreciated the excellent communication and swift responses I received from Louise who was dealing with the sale and Joseph who was dealing with our mortgage.
Hi Mr. Jones,Thank you for leaving a review! It's great to hear how positive your experience with Louise and Joseph has been throughout your process.Best wishes,Wards.
5/5
GoogleReally appreciate all of Sally Bryant’s efforts to get our sale over the line despite a difficult chain - couldn’t have done it without her!
Hi James, Thank you for leaving a review and for the kind words about Sally, we're so pleased she was able to help you get your sale over the line despite difficulties! Best wishes, Wards.
5/5
TrustpilotGreat Ward's Team!
The Letting Team at WardsOfKent was great!. Prateek in particular was very exceptional and showed high level of professionalism throughout the referencing. I also got a good package from Ward's after getting the accommodation.
Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotExcellent Team
Very pleased with the whole conversation and helpful team, An absolute pleasure to deal with. We had two agents in the beginning but Ward's were by far the most, helpful and professional. Also a good experience with Jodi Watson &George they’ve been keeping in touch and also made me feel rest assured I’m in the right place. You deserve an award 🥂🤝
1/5
TrustpilotThis is overrated agency
This is overrated agency! I was a tenant in a flat and when my agreement was about to finish they where trying to get money for everything they could! My advice is to get insurance for the property you are about to rent!
Dear VesoThank you for taking the time to leave a review.Customer satisfaction is of the utmost importance to Wards and it is therefore disappointing to read your comments in respect of the proposed deposit deductions. When a tenant leaves a property, if there are dilapidations or damage to the property over and above fair wear and tear, the landlord may request that the cost of these repairs be deducted from the tenant's deposit. Wards act as an intermediary in this respect and relay this information to the tenant. Wards are not responsible for deciding how much is requested. Having reviewed your file we note that you were not in disagreement over the repairs that were sought. Wards have a duty not only to the landlords of the properties that we manage but also to the tenants in situ and we apologise if you have been unhappy with your experience. We would welcome the opportunity to address your concerns more fully should you wish and our Customer Relations Department can be reached on 01702 540802 or at customer.relations@arunestates.co.ukKind regardsWards
5/5
TrustpilotWards Letting Services Review
Have used Wards for the last 3 or 4 years and they always priovide a very prompt, efficient and professional service - no complaints at all.They always find me excellent tenants and their overal package is very competitively prticed.I'd have no problems reccommending them to any Landlord.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotGreat experience from the whole team!
Great experience from the whole team!! Would definitely recommend if you’re buying a new home.
Good Afternoon. Thank you for taking the time to leave a review. We appreciate the recommendation! Many thanks, Wards
5/5
TrustpilotSam at Wards was fantastic
Sam at Wards was fantastic. She listened to what we wanted when buying a house and did her very best to find us our perfect home.She gave us weekly updates and made us feel really as though she had our best interests at heart.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotProfessional and Personable
I cannot fault Abi and Hamid, the attention to detail and the eagerness to go the extra mile means it's been easy for us to find tenants in a very short space of time. I'd highly recommend this professional and personable team.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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