Trusted Agent profile · Kent
★★★★★
2,125 reviews across 2 platforms
81 High Street, Broadstairs, Kent, CT10 1NQ
Wards's office in Kent, at 81 High Street, is rated 4.7 out of 5 across 2,125 reviews on two platforms, including 126 Google reviews rated 4.8.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent agency, would highly rrecommend!
Very prompt and friendly service from the agency, especially by comparison with other realestate agents with whom I have interacted. High praises to Aaron and Jack who made the moving experience very smooth and pleasant. Highly recommended!
Hello Mr Stefan Dascalu, Thank you for leaving us your feedback! Best wishes,Wards of Kent
1/5
TrustpilotNot interested about clients ,all they…
Not interested about clients ,all they are after is money money, there is a house for sale near me unless I pay 10k for there modern auction fee they will not sell the house ,the house is sitting there I want to buy it ,they will not tell the seller that there is a interested buyer ,there so called modern auction are not helping sellers.
1/5
TrustpilotShocking and appalling behaviour by…
Shocking and appalling behaviour by Wards at Hythe! Avoid doing any business with them! Parents had an offer accepted by sellers and property taken off the market and confirmation email received. However 2 days later, they received a call from wards that they had sold the property to someone else. Not sure how, as it was off the market and offer had already been accepted by the sellers. Certainly not professional behaviour or acceptable. Totally disgraceful and would avoid this estate agents at all costs!
5/5
TrustpilotMarina Carter or Wards of Kent
I am highly impressed by Marina Carter of Wards of Kent professionalism and efficiency in handling my recent accommodation acquisition, given the recent environment issues, she managed to turns things around effortlessly. I would highly recommend contacting her if you're looking for a property whether it be rental or purchase.D S Bains
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
TrustpilotGreat Customer Service
Wards have been there 24/7 when I have had a problem and happy to help in any way they can. Laura (and Estelle) have been my main points of contact and would recommend to any potential landlords :)
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotDespite all this corona virus Jodi…
Despite all this corona virus Jodi managed to stay with me and my house purchase every step in the way and still managed to help get me completed within 7 weeks of my offer being accepted, the second house I've bought with wards in 16 months and definitely will use then again.
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
TrustpilotFantastic Team
Me and my fiancé have just bought our first property through Wards, and we cannot express how happy and grateful we are to the team there! Alex and James and been super helpful over the past month and we even got a little surprise from them!!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleThe team at Wards worked hard to complete our purchase. Particularly grateful to Sally (their sales progressor) whose professionalism and determination succeeded where others (not Wards) had failed.
Hello Shane, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotGreat Estate Agents
Freya and Maria at Wards have been wonderful to deal for my purchase - a perfect balance of friendliness, understanding, super-efficient, and very patient!
Hi Susan,Thank you for leaving a review! It's great to hear how wonderful your experience with our agents, Freya and Maria, has been and how efficient, understanding and friendly they've been throughout.Best wishes,Wards.
5/5
Trustpilotselling of house
we have been extremely pleased with wards excellent and professional service from start to finish wards have now sold 2 houses for us and we cannot recommend them highly enough we would definitely use them again 1st choice and would highly recommend them thank you for everything much appreciated tony and valerie
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
TrustpilotGreat so far
We have recently started to deal with Wards of Kent. I have been working with Robert and have found him to be friendly and helpful. He has responded quickly to everything and hopefully all will work out well with finding good tenants for our property.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotA big thank you especially to Curtis...
We had so much help especially from Curtis, who went out of his way and over and above to make sure our move went through smoothly. He helped take the pressure off what was an extremely upsetting and stressful move, we are very grateful for all his input. Even on his days off (when I wouldn't have known he was off) he was there to answer questions and help. Cannot thank him enough.
5/5
TrustpilotI had an amazing experience with ward
I had an amazing experience with Wards team, they were very helpful throughout the process. They helped to find a home that I loved and the process was very prompt. Prateek And the team was very professional and supportive . Not to mention at the end of the process I received a little moving in gift that made it extra special. Thank you to all the letting team at wards dartford you was amazing.
2/5
TrustpilotBased on the sales progressing what an…
Based on the sales progressing what an absolute shambles. Seem to not understand the process, unable to communicate effectively between solicitors and other estate agents and have left us to do most of the work. Feel completely in the dark on a critical part of the process and when updates do come they make zero sense. So much room for improvement and not helpful when individuals are on holidays and do not advise or handover cases.
1/5
TrustpilotWorse experience ever!!
Worse experience ever!!! We drove all the way from London to Kent with our 8 month old baby for a viewing with Abdul and nobody turned up !! We sent emails, left voicemail while we were waiting in front of the property and nobody contacted us back .
Dear AurelieThank you for taking the time to leave us a review and we are very disappointed to read your comments.We pride ourselves on delivering the best possible service to our customers and would appreciate the opportunity to investigate the matter further. We would kindly ask you to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk to provide us with some further information. Thank you.Kind RegardsWards
5/5
TrustpilotWards - Hythe 5*
Wards - HytheWe were shown a property in Hythe by "Big Mark" and he was extremely professional he had a very friendly approach and not at all pushy, out of the 6 different agents that we met that day from other companies Mark stood out by far.many thanks.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotLetting made easy with expert assistance from Laura Fowler
Laura Fowler, Senior Lettings Agent, made renting my property very easy. She was friendly and efficient and found suitable tenants within a week. The paperwork could all be signed remotely. Expert advice was given on any certificates needed and the necessary contracts were drafted in house.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAaron went above and beyond when…
Aaron went above and beyond when helping us find a property to rent. It was stress free and the service was amazing! Thank you.
5/5
TrustpilotAbi and Hamid have been wonderful at…
Abi and Hamid have been wonderful at finding tenants for my rental property. They are both very efficient at working through the process and friendly too. I’m kept up to date throughout and will not hesitate to contact them again when needed. Would highly recommend!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent Customer Care
The entire team has been an absolute pleasure to work with everyone. From the viewing to the additional visits to the property and request to check details with the vendor! Thank you in particular to Kim, Gary, Claire and Glenda! Super star team...we appreciate you.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent service
Excellent service, the renting process was quick and smooth. The letting agent was very responsive and I’m a very happy customer. I even received a box of goodies when I collected my keys from the office 😊
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotI had a great experience and the agent…
I had a great experience and the agent was available to guide and speak to me every time I need her to answer my questions and offer assistance. 😊
Hi George,Thank you for leaving a review! We're delighted to hear how great your experience with our team has been.Best wishes,Wards.
5/5
TrustpilotFriendly and efficient
All the staff I dealt with at Wards were friendly and efficient, coming straight back to me with answers to queries and arranging visits promptly. I particularly want to single out Gemma, who took great trouble getting feedback from my visit and listening carefully to the report of my experience and my opinion. I would have no hesitation in buying or selling through this agent again.
5/5
TrustpilotProfessional Service
We were dealing with a tricky situation at my property which involved many stakeholders, including tenants, insurance company, fire brigade and contractors. Bethany dealt with a plethora of complex and evolving issues over six months. She dealt with them efficiently and professionally and was a pleasure to work with. I am very happy with the final outcome and the refurbished property. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
