Trusted Agent profile · Kent
★★★★★
238 reviews across 2 platforms
60 Queen Street, Ramsgate, Kent, CT11 9EE
Wards's office in Kent, at 60 Queen Street, is rated 4.5 out of 5 across 238 reviews on two platforms, including 236 Google reviews rated 4.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleJade helped me out so much getting my first private rental I would highly recommend getting in touch with them if u need help
Hello Courtney, Thank you for your lovely review! We're delighted to hear that Jade was able to assist you with securing your first private rental. Thank you for recommending us. Best wishes, Wards of Kent
5/5
GoogleI want to express my heartfelt thanks for the exceptional service you provided during the entire process of buying the property. Your professionalism, dedication, and expertise were truly remarkable, and I am grateful for all the hard work you put into making this transaction smooth and successful.
Hi Pasan, Thank you for leaving a review! It's great to hear how exceptional the service you've received from our team has been throughout the process of buying your property. Best wishes, Wards.
5/5
GoogleBilly Watson of Wards is an AMAZING estate agent. He cares not only for sellers but also buyers. I feel confident that he really wants the best for us both. He is always available and will try to answer whatever question I pose to him. Nothing is ever too much trouble. His welcoming voice and manner is so reassuring. Well done Billy you’ve put my faith back in estate agents👍.
5/5
GoogleThank you to Lucy for helping us find our home. Really appreciate your help!PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWe had two viewings with Harry Brundle on April 22nd and he was fantastic. Great energy, knowledgeable and allowed us the time to really look around without feeling rushed. Top fella.
Good Afternoon Will, Thank you for taking the time to leave a review. We're delighted that we were able to provide you with an excellent service. All the best, Wards of Kent
5/5
GoogleRequested a virtual valuation today and was done immediately, Dan was very thorough and professional.PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleHad an amazing experience with Hannah at this branch. I can't thank her enough for the time and effort she dedicated to me and my partner to help us find the perfect place.
Hi George, Thank you for leaving a review! We're delighted to hear how amazing your experience with our agent, Hannah, has been and how much time and effort she has dedicated to finding your ideal home. Best wishes, Wards.
5/5
GoogleCan’t thank Ethan, James and Paul enough. Made the whole process run smoothly and were always willing to help.
5/5
GoogleTeam at wards are on the ball. Everytime I had a problem or question I got an answer from Ashleigh or Jay. And if I didn't they would phone me straight back with an answer. Even stupid things Ashleigh would answer and nothing was too much trouble for her. Good service from everyone, helpful and very polite. Would definalty recommend these. Cheers Wards.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleSally Bryant was great in chasing down the various elements of the purchase, ensured that there were no impediments to completion to to the purchase - kept everyone informed
1/5
Googlei have just called to ask about return of my deposit and talked to a rude woman called maria. very unhelpful ,would not let me finish my question,constantly interrupted me and generally unhelpful,talked down to me over phone as if a child .would not recommend dealing with that woman and will be speaking to manager about my bad experienceNegativeResponsiveness, Professionalism
Dear Mr McIlveen Thank you for taking the time to provide us with your feedback. We take any concern raised seriously and are sorry if you were unhappy with the way your enquiry was handled. We appreciate that you were trying to establish when the deposit would be released to you and understand your frustration at this being delayed whilst we try to obtain consent from the landlord and confirm your bank details. We are pleased to see that this has now been resolved and the deposit returned to you. Kind regards Wards of Ramsgate
1/5
GoogleAvoid Wards of Ramsgate at all costs! This circus like outfit gives good estate agents a bad name! Jake Informed me if I pay £50 to their recommended solicitors and used them for my conveyancing then it would benefit myself when putting forward an offer on a property. Excuse me! Continually call you and harass you unless you do this. Are not interested in you as a buyer if you fail to agree to these terms! Appoint you a member of staff when you place an offer then subsequently you will get a call from someone else who then takes over! Do not email you confirmation of your submitted offers which makes you think, are they actually putting these forward to the vendor? Sent over my proof of deposit and Mortgage in Principal as requested by Ria, 2 days later Jake then requested the same, 2 days after that James then requested the same, again! Absolute shambles of a company and should not be allowed to sell property. Beware sellers that they will only sell a property to a potential buyer if it benefits them! Wards of Ramsgate are an absolute joke, unprofessional, fraudulent and cannot be trusted! Estate agents who do not comply with the law of the EAA 1979 can be banned from working as an estate agent. Watch this space…….
5/5
GoogleNadia, Maria and Kirsty have been excellent lettings agents. Even going so far as to Zoom call me to go over the contract. Nothing is too much for these ladies, they go the extra mile and I’m happy to leave my property in their safe & capable hands. Thank you so much. 5 ⭐️
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
YellFantastic service
Wards are one of the best agents in Kent. They keep me up to date at all times and very pationate and professional in what they do. James is credit to the company and doing absolutely fantastic job.
5/5
GoogleExcellent service from the team at the Ramsgate branch. Highly recommended estate agent.
Hi Lewis, Thank you for taking the time to leave a review. We're honoured to hear that you would recommend our services to others. Thanks again, Wards of Ramsgate Estate Agents
5/5
GoogleGreat company to rent from made it easy for me an even got a moving in present which was nice thanks to you all
1/5
YellPoor Service
This company showed me very poor and incompetent service.We could have lost or new house over there actions or lack of them. after signing the contract they sat back and did absolutely nothing. Where was there promised customer service. Go somewhere with more business integrity.
5/5
GoogleFrom my initial call to arrange a valuation, I was very impressed on how professional and proactive the process was conducted and to my utter amazement, received a firm offer for more than my asking price within 24 hours. My thanks go to Lucy, for her full commitment.PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleRecently sold a property through Wards in Ramsgate for asking price. James, Ethan and Billy really looked after us. Very prompt sale and great Care and attention throughout. Very happy.
Hi Joanna, Thank you for taking the time to review our Ramsgate team, we're delighted to hear how happy you are with the care and attention provided by James, Ethan and Billy. We wish you all the best. Kind regards, Wards.
1/5
GoogleInitially when I rented a flat from wards it all went well, unfortunately it all went down hill from there. The property was advertised with off street parking... no off street parking. I was advised after I had moved all my belongings in i could move out or pretty much deal with it. A rodent infestation was to be resolved and paid for by myself because it’s in the tenancy agreement. The smoke alarm had to be replaced at my cost again. And forget getting your deposit back these avaricious lot are out to take that too. I had to wait nearly 3 months and had to take it through the TDS adjudication to have mine returned. I hope this review is helpful, I’d think twice before using this company.NegativeQuality, Professionalism
5/5
GoogleMy wife and I were delighted with the level of service provided by Harry Brundle at the Ramsgate office. He always kept in touch and provided updates when new listings were coming onto the market. Harry and the other members of the team were helpful throughout the whole process. Thanks for everything
5/5
GoogleHannah and Jade have made the process so easy. 10/10 would highly recommend.
Hi Matty, Thank you for taking the time to leave a review. We're honoured to hear that you would recommend our services to others. Best wishes, Wards of Ramsgate Estate Agents
5/5
GoogleFrom start to finish wards have been extremely efficient and carried out all works with friendly, professional advice and action. Dani, Ethan, James and Jake have been awesome!! Many thanks to wards for making my move so easy, Thank you
Hello Gavin, Thank you for taking the time to leave a review. Many thanks, Wards of Kent ,
5/5
GoogleGreat service, helpful knowledgeable staff and special mention has to go to Billy Watson for his excellent customer care.
Hi Lesley, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how excellent Billy's customer care has been in particular. Best wishes, Wards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Kent office has 238 reviews across two platforms: 236 on Google, 2 on Yell.
Wards Kent is rated 4.5 out of 5 across all 238 reviews, and 4.5 out of 5 on Google from 236 reviews.
Wards Kent, 60 Queen Street, Ramsgate, Kent, CT11 9EE.
