Wards Kent reviews

★★★★★ 5/5

Trustpilot

Someone get Marc S a pay rise!

Someone get Marc S a pay rise!! Absolutely fantastic communication throughout the tenancy as well as keeping me in the loop with everything. I can’t thank Marc enough for his patience, kindness and honesty. This is my smoothest checkout process to date and I am truly grateful for all of the help that I have received. Thank you so much, all the best!

Molly · 17 August 2023

★★★★★ 5/5

Trustpilot

Excellent Service from Wards

Jason Pyle (Branch Partner, Rochester) was very helpful and professional in finding us the right property, he kept us up to date and was always happy to arrange viewing times to suit us. Once our offer was accepted Judy Day (Sales Progressor) took over and she was always available to contact and always made sure to phone both solicitors then me back when required. She was very polite and friendly and nothing was too much trouble. Without Judy I am sure the whole process would have taken much longer. I cannot thank Jason and Judy enough for all the help they gave us, they went above and beyond.

Daniel · 12 October 2021

★★★★★ 5/5

Trustpilot

Highly Recommended Team

I have given the 5 stars for my recent home purchase process, as without the team at Wards Hythe, I feel the whole process would of been a lot longer and more stressful.They were always there to help me out when I needed reassurance or to help give a push along in the right direction.I would like to thank Darren and the 2 Marks for all their help and would definitely recommend them as a team to any of my family and friends looking to move home.

Donna · 14 September 2021

★★★★★ 5/5

Google

Was a good experience , team is helpful and tried to sort out the deal with the landlord. Prateek was so helpful and professional guy and did his best to make the deal done.Although I still have unsolved issues with the landlord ( and hope they can help me in it ) but overall I am satisfied with overall experience, Thanks Wards.

Paula · 27 August 2023

★★★★★ 5/5

Trustpilot

Excellent Service

I have been very impressed with all my dealings with Wards of Kent (in particular Julia Horton, Senior Sales Manager & Grace Scott, Sales Co-Ordinator). From the beginning of the sales process, Julia kept me informed of all the viewings and provided excellent insight into the market conditions. She always took or returned my calls and answered all my questions honestly and thoroughly, given me the reassurance that I needed.Later, when my property was 'sale agreed' Grace did her utmost to ensure the process moved along smoothly and was proactive in ensuring that all parties adhered to the agreed timelines.I would have no hesitation in recommending Wards of Kent as your Estate Agents.

JMcA · 9 September 2021

★★★★★ 1/5

Google

Most horrible agency. Moved out of the house more than 3 weeks ago. Still waiting for my deposit to be returned. I asked them if anything wrong, they said no, everything's fine they have 10 days to return the deposit. After other dozen calls and another 10 days of waiting they blamed the main office and I'm still short of my deposit.

Claudia · 16 September 2025

★★★★★ 5/5

Trustpilot

Really impressed

I had the property on the market with a well known online agent, accepted offer but the sale fell through went back on the market and accepted another offer which also fell through due to chain issues and decided to have a break on the house search. A few month past and I viewed another property listed with Wards and met Imarna I explained my situation with my current property as wanted to find our onward purchase before marketing the property again not to have to go through the process again for there to be issues. Part of the reasons for the sale falling through I believe was no sales progression from the online agents so I said I was open to letting another agent market the property, Imarna said that they had recently sold a property for over the asking price and they was looking for a property like mine and thought they could achieve a price higher than the asking price, I thought they is no harm in letting them have a go at marketing it if they can achieve more for the property to cover the additional fees. Laura come to my house and I agreed to give Wards the listing and one viewing to take place at the weekend. After the viewing we received an offer above asking price which we accepted and I cannot fault the service and how responsive and easy it has been with Wards in comparison with the online agent. I knew the house would sell no matter what agent it was with so went cheap and got cheap service, I just wish I had gone with Wards straight away and maybe wouldn’t of wasted thousands on fees. Every communication I have had with Laura and Imarna has been a pleasure and really felt looked after and cared for.

Jamez · 7 September 2021

★★★★★ 5/5

Trustpilot

ALL ESTATE AGENTS ARE NOT THE SAME!!!

I originally had my property on the market with Purplebricks who I’ve had good experience with but this time I just didn’t entice the offers I was expecting. I then had the misfortune of trying Mann in ashford who were completely rubbish! Step in Charlotte who kept tabs on my property explaining the service Ward could offer. Her persistence paid off and I was persuaded to give Ward a try but only after meeting with head of sales Tom. Tom is an estate agent professional at the top of his game and will surely rise to CEO. Everything Tom said happened to plan like clockwork. He got the price right the strategy right the marketing right. The team at Wards Ashford are the very best in Kent and Julia should be very proud of her team! They even paid my Purplebricks fee out of the commission. I cannot stress just how brilliant this experience has been. I sincerely wish Ward Ashford all the best!

Max · 25 August 2021

★★★★★ 5/5

Trustpilot

As a first time buyer

As a first time buyer, I firstly enquired at wards in Barnhurst, although we did not purchase through wards, Becky was absolutely amazing by giving us simple explanations and step by step advise about how purchasing a property works, what comes with it, from the first little steps all the way to last. I believe it’s very important to understand the whole process of purchasing and Becky could not of explained the whole process in an easier way in which made every term very simple and understandable, I would 100% highly recommend them.

Becky · 16 August 2021

★★★★★ 5/5

Trustpilot

Attention to detail

A huge thank you to Amy Pearce, Senior Sales Advisor, who was an absolute pleasure to deal with and brought energy and light to every conversation we had. Although, I ultimately found my property via another agency, I would recommend Amy for her professionalism and attention to detail, and wouldn’t hesitate to work with her again.

Becca · 6 January 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service Natalie has been so professional throughout this process. She has guided me through the selling procedure in a really helpful way answering all my questions and queries as they have come up. She has made the daunting process of selling my home so easy with her kind and friendly manner and I look forward to completing the sale with Wards.

Mrs · 17 July 2023

★★★★★ 5/5

Trustpilot

Superb staff

It has been a struggle before we were able to finally move in our rented house but Tamila Botoradu helped us as she saw that we really wanted the house. She has been very accomodating and honest, making sure that everything is in place and legal. She discussed all that I need to know and gives advise when needed the most. Thank you Tami!

Nursejhelly · 16 June 2023

★★★★★ 5/5

Trustpilot

Judy from the Sales Progress team was…

Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.

Orgil · 18 September 2026

★★★★★ 1/5

Trustpilot

As a woman on my own

As a woman on my own, who hadn't sold her home before, I put my trust in James Shepard, of Ward's Estate Agents. One would expect the manager to be moral. Word of advice when signing a new client who has never sold a property before, you need to make sure they are full aware of the terms of your agreement. I WAS NOT AWARE!I honestly feel duped, I had been sold a product that I was not aware would cost me thousands of pounds more. I was hoodwinked and gullible. I do not recommend this estate agent, Wards.Response to Wards reply:Thank you for your response, there was no need for me to raise a complaint initially as I believed the commission taken would be 'sale price dependent' not a fixed fee: Your quote: "We understand that you agreed to a fixed fee with James which was stated in the agreement then re-confirmed in our sales letter, specifically in relation to the sale price achieved." I did not agree to a fixed fee - I am dyslexic, and struggle to read the small print. I did raise a complaint to James and he brushed it aside saying "I was happy" - I was not happy! I had been Hoodwinked, deceived, I expressed this to James; James was aware I was not happy. "honesty and transparency" were not expressed here! I am not happy. Wards have charged fees in excess of what I was expecting. Mr Shepard, did not explain Wards fixed fee to me properly.

Becky · 20 July 2021

★★★★★ 5/5

Trustpilot

I am so grateful to Wards for…

I am so grateful to Wards for completing the sale of my ex rental property, I really can’t thank them enough. Having already been through the eviction process and then having a private buyer pull out as they were unable to secure a mortgage, I was seriously considering the auction option as the property needed a lot of renovation work, so glad I didn’t.

Gary · 24 May 2026

★★★★★ 5/5

Trustpilot

Fantastic

Jennifer & Katie were fantastic from start to finish. Wards were the agent for our seller and we wished our own agent was as proactive and approachable. We moved from Sussex to Kent so we couldn't use Wards for our sale. We were updated and kept appraised from Wards more often than our own solicitors and agent. They made sure our seller was reassured of our continued commitment throughout and we would highly recommend them to anyone thinking of putting their property on the market. Jennifer & Katie are perfect ambassadors for your company/industry. Rob & Tracey Williams

Robert · 10 July 2021

★★★★★ 5/5

Google

I had a wonderful experiencing renting with them. Especial thanks to Elycia who was truly joyous and so helpful!

Paola · 16 July 2025

★★★★★ 5/5

Trustpilot

The wards role to get me a flat for…

The wards role to get me a flat for rent is very much appreciable and very important. Especially the follow ups and customer service given by Hamid and team .I strongly recommend wards to each and everyone who are looking for a property to rent. Their response and follow ups are quick and proper. This makes us the clients so relax .And there is no hidden charges or extra money they are charging .Its a helpful thing for people like me who recently moved to this country.Thank you. :)

Mohit · 2 June 2021

★★★★★ 5/5

Trustpilot

I have rented with Ward lettings and…

I have rented with Ward lettings and recently moving into another rental house with Ward lettings assistance. Customer service has been first class and one advisor has gone out of their way to continually keep me informed of what stage we are at. Jessica Scott, Ward Lettings Advisor in Kent, has made a stressful time for me and my family much easier, by her kind, warm manner and her reassurance. I feel she has worked hard on my behalf, been professional and articulate all the way and I couldn't thank her enough! Thank you Jessica!!!

Daniela · 28 May 2021

★★★★★ 5/5

Trustpilot

Camron - Wards

From where to start ? ok, lets do it, first time buyer, first property view with Wards, tall but very young, Cameron, very cute-very friendly, first i thought why he is here? but when he start explaining about property...omg, he is full of knowledge and ideas ..he is superb👏 after this i have viewed few houses with Wards n everytime it was Cameron ..so now i have house from Wards and Cameron 😊 last but not least, many thanks to Ann, Debbie and James for helping me to buy this property, you all are awesome, very friendly😊 will definately give refrence to friends and family about Wards 👍

Dipesh · 25 May 2021

★★★★★ 5/5

Trustpilot

As a first time buyer I’ve been really…

As a first time buyer I’ve been really anxious with the process etc. Speaking to Molly Mullan today really kept me at absolute ease! She was very patient with me and answered all the questions I had and went far and beyond with helping me search and find the properties that tick all my boxes!Looking forward to the journey forward with my first purchase and confident that I’ll find my first dream home thanks to Molly !

Gemma · 3 December 2021

★★★★★ 5/5

Trustpilot

Head and shoulders above their competitors.

Due to personal circumstances and during a challenging time I was thrust into searching for a property, I contacted Wards of Kent about a new development in Ashford and was extremely happy with their response, especially compared to other estate agents I had contacted.Charlotte contacted me almost immediately and arranged a viewing for that weekend with Raj and an appointment with Marc their mortgage advisor.Raj was really helpful and very open during the viewing, answering all my questions. The following Tuesday I received frank and honest advice from Marc, making me aware of options I hadn't even considered.The level of interaction and quality of service was outstanding.This whole experience has left me with no doubt that Wards of Kent are my first stop when looking for a property in Kent, I would definitely recommend them to anyone searching for a new home or property.

Jason · 15 May 2021

★★★★★ 5/5

Trustpilot

Maria Byrne

Once again, Maria was highly efficient in putting an advertisement out and attracting a large number of potential tenants for my property in Margate. She selected one who was suitable and this individual has now moved in. The last tenancy did not end well and finished abruptly, but only a week was lost between one tenant and the next. This is a very reassuring service and throughout the whole process, Maria remains helpful, supportive, and calming (necessary at times!). Her manner with me makes a real impact and along with Nadia, it makes for a sense of security and professionalism. I highly recommend Maria, both in her efficiency and manner.

OLIVER · 6 May 2021

★★★★★ 5/5

Trustpilot

Excellent customer experience

Excellent customer service from the team at Ward's. They were communicative and patient in addressing any questions or concerns we had before moving in. The process for agreeing to the tenancy was made clear from the start, so no surprises at all along the way. They continued to be helpful even after we moved in.I would highly recommend Ward's if you are looking for a property in the Ramsgate area. They responded to emails and calls in a timely manner and make the time to provide a personal approach to the letting process.

Tiffany · 5 May 2021