Wards Kent reviews

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service Natalie has been so professional throughout this process. She has guided me through the selling procedure in a really helpful way answering all my questions and queries as they have come up. She has made the daunting process of selling my home so easy with her kind and friendly manner and I look forward to completing the sale with Wards.

Mrs · 17 July 2023

★★★★★ 5/5

Trustpilot

Superb staff

It has been a struggle before we were able to finally move in our rented house but Tamila Botoradu helped us as she saw that we really wanted the house. She has been very accomodating and honest, making sure that everything is in place and legal. She discussed all that I need to know and gives advise when needed the most. Thank you Tami!

Nursejhelly · 16 June 2023

★★★★★ 1/5

Trustpilot

As a woman on my own

As a woman on my own, who hadn't sold her home before, I put my trust in James Shepard, of Ward's Estate Agents. One would expect the manager to be moral. Word of advice when signing a new client who has never sold a property before, you need to make sure they are full aware of the terms of your agreement. I WAS NOT AWARE!I honestly feel duped, I had been sold a product that I was not aware would cost me thousands of pounds more. I was hoodwinked and gullible. I do not recommend this estate agent, Wards.Response to Wards reply:Thank you for your response, there was no need for me to raise a complaint initially as I believed the commission taken would be 'sale price dependent' not a fixed fee: Your quote: "We understand that you agreed to a fixed fee with James which was stated in the agreement then re-confirmed in our sales letter, specifically in relation to the sale price achieved." I did not agree to a fixed fee - I am dyslexic, and struggle to read the small print. I did raise a complaint to James and he brushed it aside saying "I was happy" - I was not happy! I had been Hoodwinked, deceived, I expressed this to James; James was aware I was not happy. "honesty and transparency" were not expressed here! I am not happy. Wards have charged fees in excess of what I was expecting. Mr Shepard, did not explain Wards fixed fee to me properly.

Becky · 20 July 2021

★★★★★ 5/5

Trustpilot

Judy from the Sales Progress team was…

Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.

Orgil · 18 September 2026

★★★★★ 5/5

Trustpilot

Fantastic

Jennifer & Katie were fantastic from start to finish. Wards were the agent for our seller and we wished our own agent was as proactive and approachable. We moved from Sussex to Kent so we couldn't use Wards for our sale. We were updated and kept appraised from Wards more often than our own solicitors and agent. They made sure our seller was reassured of our continued commitment throughout and we would highly recommend them to anyone thinking of putting their property on the market. Jennifer & Katie are perfect ambassadors for your company/industry. Rob & Tracey Williams

Robert · 10 July 2021

★★★★★ 5/5

Trustpilot

I am so grateful to Wards for…

I am so grateful to Wards for completing the sale of my ex rental property, I really can’t thank them enough. Having already been through the eviction process and then having a private buyer pull out as they were unable to secure a mortgage, I was seriously considering the auction option as the property needed a lot of renovation work, so glad I didn’t.

Gary · 24 May 2026

★★★★★ 5/5

Google

I had a wonderful experiencing renting with them. Especial thanks to Elycia who was truly joyous and so helpful!

Paola · 16 July 2025

★★★★★ 5/5

Trustpilot

The wards role to get me a flat for…

The wards role to get me a flat for rent is very much appreciable and very important. Especially the follow ups and customer service given by Hamid and team .I strongly recommend wards to each and everyone who are looking for a property to rent. Their response and follow ups are quick and proper. This makes us the clients so relax .And there is no hidden charges or extra money they are charging .Its a helpful thing for people like me who recently moved to this country.Thank you. :)

Mohit · 2 June 2021

★★★★★ 5/5

Trustpilot

I have rented with Ward lettings and…

I have rented with Ward lettings and recently moving into another rental house with Ward lettings assistance. Customer service has been first class and one advisor has gone out of their way to continually keep me informed of what stage we are at. Jessica Scott, Ward Lettings Advisor in Kent, has made a stressful time for me and my family much easier, by her kind, warm manner and her reassurance. I feel she has worked hard on my behalf, been professional and articulate all the way and I couldn't thank her enough! Thank you Jessica!!!

Daniela · 28 May 2021

★★★★★ 5/5

Trustpilot

Camron - Wards

From where to start ? ok, lets do it, first time buyer, first property view with Wards, tall but very young, Cameron, very cute-very friendly, first i thought why he is here? but when he start explaining about property...omg, he is full of knowledge and ideas ..he is superb👏 after this i have viewed few houses with Wards n everytime it was Cameron ..so now i have house from Wards and Cameron 😊 last but not least, many thanks to Ann, Debbie and James for helping me to buy this property, you all are awesome, very friendly😊 will definately give refrence to friends and family about Wards 👍

Dipesh · 25 May 2021

★★★★★ 5/5

Trustpilot

As a first time buyer I’ve been really…

As a first time buyer I’ve been really anxious with the process etc. Speaking to Molly Mullan today really kept me at absolute ease! She was very patient with me and answered all the questions I had and went far and beyond with helping me search and find the properties that tick all my boxes!Looking forward to the journey forward with my first purchase and confident that I’ll find my first dream home thanks to Molly !

Gemma · 3 December 2021

★★★★★ 5/5

Trustpilot

Head and shoulders above their competitors.

Due to personal circumstances and during a challenging time I was thrust into searching for a property, I contacted Wards of Kent about a new development in Ashford and was extremely happy with their response, especially compared to other estate agents I had contacted.Charlotte contacted me almost immediately and arranged a viewing for that weekend with Raj and an appointment with Marc their mortgage advisor.Raj was really helpful and very open during the viewing, answering all my questions. The following Tuesday I received frank and honest advice from Marc, making me aware of options I hadn't even considered.The level of interaction and quality of service was outstanding.This whole experience has left me with no doubt that Wards of Kent are my first stop when looking for a property in Kent, I would definitely recommend them to anyone searching for a new home or property.

Jason · 15 May 2021

★★★★★ 5/5

Trustpilot

Maria Byrne

Once again, Maria was highly efficient in putting an advertisement out and attracting a large number of potential tenants for my property in Margate. She selected one who was suitable and this individual has now moved in. The last tenancy did not end well and finished abruptly, but only a week was lost between one tenant and the next. This is a very reassuring service and throughout the whole process, Maria remains helpful, supportive, and calming (necessary at times!). Her manner with me makes a real impact and along with Nadia, it makes for a sense of security and professionalism. I highly recommend Maria, both in her efficiency and manner.

OLIVER · 6 May 2021

★★★★★ 5/5

Trustpilot

Excellent customer experience

Excellent customer service from the team at Ward's. They were communicative and patient in addressing any questions or concerns we had before moving in. The process for agreeing to the tenancy was made clear from the start, so no surprises at all along the way. They continued to be helpful even after we moved in.I would highly recommend Ward's if you are looking for a property in the Ramsgate area. They responded to emails and calls in a timely manner and make the time to provide a personal approach to the letting process.

Tiffany · 5 May 2021

★★★★★ 5/5

Trustpilot

Brilliant Service

Wards of Hythe were brilliant in handling our recent sale. From beginning the marketing process to finding us a buyer they were really good. Our special thanks to both Marks and Darren. After a buyer was found they continued to help. Wards have a dedicated Sales Progressor (Jodie) who was really great too. The rest of our chain had not sold through Wards but Jodie was in touch with the entire chain to speed things up. The whole experience was handled by the team with friendliness, professionalism, good knowledge and a sense of humour. They were always ready to listen when I was frustrated or needing to let of steam. I would recommend Wards of Hythe to everyone and would give them 6 stars if I could. Will certainly use them if we ever decide to move again.

Rosemary · 1 May 2021

★★★★★ 5/5

Trustpilot

Quality Sales Progressor- Grace Scott

I have recently sold a house via Ward’s and Grace Scott was appointed as the Sales Progressor on a mature chain. Grace seamlessly took on the role and she navigated some very difficult and vocal stakeholders with such skill. Grace strikes balance of professionalism with warmth and empathy- and not from a customer service tick box perspective- Grace is authentic and truly cares. Grace constantly went above and beyond throughout the process, despite it truly being challenging and drawn out- factors out of Grace’s control. In this case, Grace pulled everyone together and was THE lynch pin. Grace was accessible, a fantastic communicator and seems to get the best out of people by doing things in right way. This is a unique trait in an industry of heavy handedness and I think the only issue her management will ever have is that she can’t be cloned! If you work out how to do this please get in touch with me because I wish I could have more people like Grace in my workplace! As an HR professional I have been consistently impressed by the quality of her support, thank you Grace.

Emily · 29 April 2021

★★★★★ 5/5

Trustpilot

First time buyers - Strood Branch

We have just exchanged on our first house which we found through the Strood branch. I wanted to take the time to thank Jordan who helped smooth out issues early in the process and helped us find the house! I also would like to say a massive thank you to Anouska, our sales co-ordinator. As first time buyers we had a lot of questions throughout the process and also had a fair few issues crop up during. Anouska went above and beyond to ensure we understood everything and all of our questions were answered! She followed up with all parties to ensure everything progressed as quickly as possible and ensured we knew what was happening at each stage. Thank you so much for all your help!

Olivia · 27 April 2021

★★★★★ 5/5

Google

Always a great experience with Wards! The team is very efficient and maintains good communication with us. Special thanks to George Jordan who has been of huge help to us from day 1 of letting our house. He has given us great support all throughout the process. We are surprised how quick and easy it all went. Thank you Wards!

Richard · 27 August 2023

★★★★★ 5/5

Trustpilot

A HUGE thank you to Marina Carter from…

A HUGE thank you to Marina Carter from Wards Welling. She is a friend on the "inside". Marina is friendly, professional and took the stress out of renting for the first time in 15 years. Her confidence and knowledge about the whole process gave us peace of mind. Some estate agents night leave you wondering what you get for the fees that you pay. Not so with Ward in Welling. From start to finish, professional, efficient, honest and straight talking. They tell you what should be done, tell you when and how it will be done, and deliver. Can’t fault them. I would only rent and buy through Wards because they are professionals in what they do.

Elizabeth · 22 April 2021

★★★★★ 5/5

Google

Had James come to my late mum's house which is currently going through probate and he was very helpful and explained everything to Me and my sister's and will giving James a call back after I speak to my family.

Surabjit · 16 March 2026

★★★★★ 1/5

Trustpilot

It's a shame u have to put a star…

It's a shame u have to put a star because its more -100.I am writing this for my parents as they don't have Internet. I wish I could upload photos of the sickening mould they have lived with for a yr and how u done nothing u lied when writing letters and talking.Antony B***** what a waste of time he is he needs to go on a.people skills course firstly when talking to residents and saying something isn't beneficial is really not good ,obviously he has xray vision and smell o vision and thats why he felt it wasn't beneficial what a ..... you cannot blame covid for this when u sent other people out u to take photos u didn't give a damn then,even then he was useless and took photos of stuff not needed .Did u pull out a guy randomly of the street to take photos that didn't need to be taken even when they showed him he wasn't interested,u were quick enough to write letters that didn't regard anything that needed to be sorted you done absolutely nothing u pledge to look after ur tenants LIE u just want money that's all.You claimed to be leasing with Mark blamey community navigator at connect well East Kent again another LIE u ain't ,u never have spoken to him.In January u wrote a letter.Heading I hope this letter finds u well are u taking the mick.You then say it was brought to ur attention about numbers of rubbish left under the car port and to make sure garden is sorted we asked who reported this as again more LIES and again u couldn't answer but as we know the guy who ur renting this property out for has relatives round there so more bullsh** made up. You asked my parents If they had a falling out with the neighbours that was NO it was the guy that owns the house,again blaming innocent people for his mess up the list just goes on and on.They offered u medical evidence u didn't want to know again caring for ur residents NO ur Pledge means sweet FA. I have evidence to back these up these are not false allegations these are truths.it goes on and on about how bad u have really been.please feel free to contact my parents or myself to.discuss this matter or will this be brushed under the carpet as it doesn't just look bad it is bad u are a disgrace to the rental companys.U victimised and discrimainated my parents because they are pensioners and disabled and You were to lazy to help and used covid as an excuse. Shame on you.i missed out on seeing them because of the state of the place that u left them to live in because I have young kids that I couldn't have get ill with the cr*p that was happening.Never would I recommend you.

Lisa · 4 April 2021

★★★★★ 5/5

Trustpilot

Outstanding Customer Service

I have been working with Leah Peacock for the last year and a half. I had a difficult tenant and without Leahs' help, it would have caused a great deal of financial difficulties for myself.Leah went above and beyond in her role as a Property Manager. Leah always made time to get the right result for me, even on her days off she would keep me updated on what was happening.Leah is an absolute legend and I hope Wards truly appreciate the levels of service she provides for this company.I wouldn't hesitate to recommend my friends to Wards if Leah was their Property Manager.

Brian · 31 March 2021

★★★★★ 5/5

Trustpilot

Best agent found in Ashford

Best company I found in Ashford and extraordinary service. My agent was Kayleigh. She was extremely precise and helpful. No pressure. Process was exceptionally smooth and ideal. Very adaptable during sees. Entirely reliable. Profoundly recommended.Thanks Lynda for arranging the view and the requirements with land load. Quality house to live.

Sudheera · 3 April 2024

★★★★★ 5/5

Trustpilot

Would definitely recommend

Good evening, I just wanted to say that me and my partner had been looking for months for a property and I was told on numerous occasions there were 75 to 80 people going for each property. Even when the properties came on the website, I rang and didn't get a chance. I literally ran out of time and had to move out of the house I was renting as it had been sold and stayed with a couple of friends for a month..then lee churchyard contacted my partner, my partner explained to him our situation and for the first time we had a chance of actually seeing a property. Lee went out of his way and found a property which we managed to view.He has been brilliant throughout the whole process and I am so grateful to him and the staff at wards all if them are so helpful, thank you.We moved in yesterday after a long 3 stressful months of searching with no success..would definitely recommend them and thank you again lee we can finally relax. Thank you so much.

GWENDOLINE · 28 March 2021