Wards Dartford reviews

★★★★★ 4/5

Trustpilot

Our recent move

We have recently moved and I must admit it was a fairly stressful experience at times! The staff at New Ash Green remained calm and helped us through the problems that came up.Terri at New Ash Green was very patient and Michele from completions had to do a lot behind the scenes to ensure that the move eventually went through. The great thing is we are now settled and happy in our new home!Thank you

Julie · 18 January 2022

★★★★★ 5/5

Trustpilot

Professionalism to the highest calibre

Professionalism to the highest calibre. Dealing with letting agents over the years it is not often you come across someone who is willing to take the time to not only fully explain but to also has the patients to find ways of explaining to help me fully understand new legislation especially with all the changes in lettings over the years.Tony Degiorgio is a real credit to Wards and the Lettings industry. I can not recommend Tony and Wards enough. From the initial meeting to the tenant moving, I was made fully aware of the progress with constant updates. It’s not an easy job having to deal with so many aspects from keeping the landlord and tenants happy but also making sure the references are are ok, the compliance is up to date and the property is then ready for the tenants to move in with the safe and legal check that was offered.

SC · 14 February 2021

★★★★★ 5/5

Trustpilot

Excellent service!

We got 3 different EA round to value our house and Wards were slightly more expensive but we felt they were more professional so went with them. First of all Brendon came round to give us all the info we needed and value our property. We decided to have the Walk Round Video which not all EA do but was worth the money as we think it helped sell our house? Within a couple of days we were on the market and had 12 viewings booked. Brendon was very friendly, helpful and kept us informed at all times. We sold our house the following weekend. Debbie Brewer then took over the sale and was also very friendly and helpful. Everything went smooth and we were always kept informed of how things were going. We would highly recommend using Wards and thank them for everything they did for us during a stressful time.We would also like to thank Blaine and George who came round at the beginning to do photos and do viewings.Thank you so much to you all.

Dave · 11 February 2021

★★★★★ 5/5

Trustpilot

Challenging Times Indeed

Can't thank the Ramsgate Team of Dan, Dani, James and Lucy highly enough for their dedication and support in the sale of my Mothers house. These were extremely challenging times indeed. Not only was the pandemic making life difficult for all concerned but being nearly 100 miles away in Essex we couldn't travel. We relied heavily on the support and dedication of all to achieve a successful sale at a price we could accept. Indeed at one time I was told James spent more time at the house showing prospective purchasers around than in the office - think he became a stranger!!! Valuation was good, costs were competitive and marketing professional. A very friendly team highly recommended, thank you all.

Dorothy · 10 February 2021

★★★★★ 5/5

Trustpilot

We have recently sold our house through Wards

We have recently sold our house through Wards (Strood Branch). They have been amazing the whole way through the process, they have been clear and concise and have helped make a 'difficult' process so much easier. I would like to pay a special thanks to Anouska Erangey who was our sales contact through the branch. Anouska was always on hand, she was kind, patient and understanding. If I was unsure on anything she took the time to explain things and gave me great advice through the sale process. Anouska is an amazing asset to Wards! Thank you Anouska again for all your help. Nat

Natalie · 10 February 2021

★★★★★ 5/5

Trustpilot

Very Helpful For First Time Buyers

As first time buyers, we were unsure of the process and things did take us a little longer than expected but Julie Bramble at Cubbitt and West really helped us to feel at ease. She always answered the phone and answered all of our questions, she was extremely helpful and we are grateful for her hard work to ensure our purchase went through. Thank you so much to Julie for ensuring that our purchase went through. We can't thank you enough for making our dream a reality!

Hannah · 4 February 2021

★★★★★ 5/5

Trustpilot

As a first time renter I was…

As a first time renter I was apprehensive about the process, especially during the Covid-19 pandemic but Wards Lettings and particularly Lee from Wards Lettings Ashford, was absolutely outstanding in the service that they provided. Lee in particular was amazing, any questions I had Lee was prompt and efficient in getting them answered and is an asset to the Wards team. The whole process was so smooth and I am absolutely delighted with my new home. Another big thank you to Wards and Lee for helping, I cannot recommend them enough.

Holly · 3 February 2021

★★★★★ 5/5

Google

Great service from Nick and Chloe. Both were very professional and provided updates and assistance where required. They were excellent from our first viewing through to completion.

Alison · 21 March 2025

★★★★★ 5/5

Trustpilot

A big thank you!

Thank you very much for all the hard work towards the sale of our property.I felt that I was kept well informed either via a personal phone call or by logging onto my Wards App.Although all the staff were extremely helpful, I must say a big thank you to Oliver Vincent, he was very professional and knowledgable when answering questions and queries and put our minds at rest on numerous occasions, including a phone call from him on his day off, that’s what I call commitment.I would definitely recommend Wards to anyone thinking of buying or selling a property.Regards Mr Mrs Bennett

Dave · 25 January 2021

★★★★★ 5/5

Trustpilot

I’ve had a very good experience with Rhys at Wards and Emma at Mortgage Matters Direct

I’ve had a very good experience with Wards so far, this was especially down to Rhys who has been very kind and attentive and wants what’s best for the customer. I have spoken to a view organisations where their staff haven’t been as helpful and thanks to Rhys I’ve managed to get on the right path to get a mortgage which is best for me by using their In-house advisor Emma Lawton who works for a company called Mortgage Matters Direct. I have received amazing service from both and will 100% be recommending them to anyone who is looking to buy and rent.

Sasha · 22 January 2021

★★★★★ 5/5

Trustpilot

The A team

Michael, Chloe and Anuska were very supportive in our home buying process from choosing the right home through to getting the keys to our new home. There was no time I called with questions as a first time buyer I didn’t get an answer for. Great team. Thank you all at Wards Strood.

Justina · 14 January 2024

★★★★★ 5/5

Trustpilot

Excellent Agency

The whole team at Wards have been absolutely brilliant in making my move so easy and effortless! Want to give special thanks to Amy who showed me the property and was very efficient with the move in process along with Emily who made me feel very assured and at ease. 5 stars!

Beck · 1 February 2024

★★★★★ 5/5

Google

Highly recommend wards of dartford! A very helpful, professional and pleasant experience all round! Special mention to Laura and Paul for all of their help throughout :)

Jason · 15 March 2025

★★★★★ 5/5

Trustpilot

A Brilliant Team

Having had the sale of my house fall through a total of 3 times over the past 5 months, I had become enormously cynical about the whole process. It just felt like it was never going to ever happen. The team at Wards in Ramsgate, however, were unfailingly positive and approached every new enquiry with sufficient energy and enthusiasm to convince me that a sale remained entirely possible. When I recently received a new offer from someone who was somewhat challenging, Dani and James were quick to take control of the negotiation and in a spectacular fashion, the lovely Lucy Stocker who has just joined them in Ramsgate managed to quickly seal the deal - no muss, no fuss. I don't know quite how she did what she did - getting the buyer to part with more money than they had actually intended - but I ended up a very happy bunny indeed. She's a fantastic asset to an already excellent team in Ramsgate. Many thanks to her and congratulations to everyone at Wards.

Tim · 18 December 2020

★★★★★ 5/5

Trustpilot

Hello hello ,

Hello, everyone, I will say looking for a house to rent was a pain but when one get to wards agency it makes life easy just ask of Grace Scott, she was calm and soft speaking. She will give you listening ear anytime, My journey looking for property to rent, at first i never likes the place but Grace Scott talk me and encouraged me. Then the landlord was a bit pain and i almost give up. Grace was calming me down that things will be in place and that he will be a nice landlord. Anyway story sort. We got the house finally. One or two not in place i rang Grace and she still give me listening ear which am still on but i say ask of Grace Scott when you get to wards and she ‘ll help you out and ready to listen . Many thanksGenny

Genny · 29 November 2020

★★★★★ 5/5

Trustpilot

Other estate agents, watch and learn....

Wards operate a unique and innovative model, whereby once the excellent and proactive sales team have made a sale, the baton is passed to a sales co-ordinator to herd the various buyers and sellers in the chain and their respective agents and solicitors towards a successful conclusion. This works incredibly well and removes much of the anxiety one can feel when, as a party to the chain, you seem powerless to influence it. I must pay tribute to Kenny George and his team at the Walderslade branch - Terri, Sam, Ami, Jordan and Sue - and also to Kim Batchelor, the Senior Sales Co-ordinator who cajoled all concerned to a successful exchange of contracts. Thank you all.

Phil · 20 November 2020

★★★★★ 5/5

Trustpilot

Wards of Ramsgate

I cannot praise Wards of Ramsgate enough for their support through a very long and difficult sale recently.Amanda Robinson went above and beyond for me,always kept in contact with me and kept me fully updated.. made me feel like I mattered.Exceptional customer service.A real asset to Wards.Mr Paul Thomas

Jo · 24 March 2024

★★★★★ 5/5

Trustpilot

A Great Experience :)

Looking for your first home is a huge thing, and having the right letting agent is such an important thing. We were so lucky to have Grace, who was simply so much more than just a lettings agent. We had a whole load of questions, but Grace was there to answer every one. She never lacked enthusiasm and always had a smile, which made a exiting time feel even better. Id like to say a huge thank you to grace for being so welcoming, and making our process the best it could possibly be.

Jake · 13 November 2020

★★★★★ 5/5

Google

I had a great experience with this agent. AJ was extremely helpful, friendly and patient throughout the entire process. He took the time to answer my all questions and made sure everything went smoothly. I really appreciate his help and highly recommend him to anyone looking for great customer service. 🙂 …

Mahmudiye · 16 November 2025

★★★★★ 5/5

Trustpilot

Thank you Alex and Laura

We really wanted to move to a 3 bedroom house, once we found the one of our dreams we viewed it and put out offer of interest in. Luck was on our side as we got the house! Throughout the process I had been speaking with both Alex and Laura at the agency and they were both so lovely to me. They answered any questions I had, they put up with my constant emails/calls. Thank you for giving me such a good safe experience especially considering what’s going on in this crazy world. Thank you for easing my worries whenever they arose. Would 100% recommend this company and would 100% recommend Alex or Laura dealing with the case. Thank you again.

Demi · 6 November 2020

★★★★★ 2/5

Trustpilot

Worst viewing request experience

Request for viewing from a few agents, Wards is the last to reply. The lady seems very difficult to work with. I Specifically requested to leave email or sms as I cannot take call during the day. Nope after one unanswered call the next day my viewings are “not-confirmed”. I have explained I am travel from 50km away and tickets are pre-booked. but anyway have last minute effort to call again the morning I hop on the train.Spoke to Sophie she is much better which changed my bad experience. Unfortunately, the original lady “with character” pick up the phone again and make everything very difficult. I gave up as I can foresee difficulty for the transactions. There are plenty of other properties I don’t need to be played around. If it looks like bad news then chances are, it might be even worst down the road for the process.i have 2 stars instead of 1 because of Sophie. I hope the properties I am interested in will be wise to change agent so that I can finally view them. I am not sure where the 91% good review from but maybe it’s with Sophie I think I am just unlucky.

Joyce · 10 April 2024

★★★★★ 5/5

Google

Imarna at Wards in Dartford has been extremely helpful in finding a home for my partner and I. As first time buyers we were very nervous and apprehensive and Imarna was very friendly and personable and made us feel at ease. We told her everything we wanted in a house and was unsure if she could find anything close to our specifications. The day we met her we had a booking already and she told us about another house we didn't even consider and low and behold it was the perfect house for us. We fell in love it and this just proves how well Imarna listened to us and took our thoughts and specs into consideration. Without Imarna's help we would never have even looked the house. Now our offer has been accepted we couldn't be any happier. So thank you so much Imarna for your help and knowing your clients so well 😊

Sarah · 25 October 2020

★★★★★ 5/5

Trustpilot

Thanks Kim!!!

Really big thank you to Kim Batchelor, I cannot stress it enough. We had a lot of problems with the sale of our house, and particularly so through the covid situation. There was so much uncertainty and confusion, I had no idea what was going on and couldn't contact our solicitors, due to the sheer volume of calls they were getting. Kim was always there, whether to explain what the situation was, give us an update or chase our solictors, going above and beyond everytime to resolve all of our problems. She was both professional and friendly, and her service is very valued by us.Thank you so much!

Sharon · 22 October 2020

★★★★★ 5/5

Trustpilot

We recently bought a property from…

We recently bought a property from Wards Walderslade branch at a time when we were kin to change environment. The entire members of staff have been fantastic from beginning till the time we got the keys to our new home More importantly Kenny George. It was a flawless experience with them despite the lockdown issue. We are impressed with their communication and quick response. we will definitely work with them again in future. Also, thanks to Kim and Terri.

Francis · 17 January 2021