Orbit Kent reviews

★★★★★ 5/5

Trustpilot

Understood my concerns

They were very polite, clearly understood my concerns, and promptly addressed my needs, providing comprehensive and useful information.

Yingkit · 29 May 2026

★★★★★ 1/5

Trustpilot

Poor, poor, poor customer support!

Orbit,This is to inform you that your customer support line is extremely unreliable, useless & unprofessional. Why do I say this? It is because you have made it a habit of keeping callers in the queue for 30mins to 1 hour ⏳, and at times hang them up.Secondly, you have discriminately increased my monthly rate without actually declaring why.Thirdly, the property that I reside in has become a prison of illness, dying heaters & damaged walls not forgetting monthly incremental service fees.Fourthly, you delay responding to client emails & and threaten them with subpoena for arrears accrued due to your unprofessional accounting department.Last but not least, you don't seem to investigate matters but just sit back and let these troubles depress clients up.Something MUST be done! Hopefully, some big official will come across these reviews and hold this company accountable.

J · 18 July 2024

★★★★★ 5/5

Trustpilot

I been struggling with my mental health…

I been struggling with my mental health (bipolar relapse) due to family circumstances and Amy was asked to ring me to see how orbit can help support me .Amy really helped me she was very understanding and was easy to talk to l didn't realize they offer support for there tenants for their customer, Amy has good people skills kind regards Jane Newman

Jane · 12 January 2022

★★★★★ 1/5

Trustpilot

Altogether very very poor service.

The issue was originally reported by my mother who has since passed away, we have taken over the tenancy and todate been waiting for 4 years for repairs to be carried out. The issues we have experience are due to what was reported as subsidence, we have had numerousness people from Orbit and repairers staff attend but the other issues cannot be sorted until the main issue has been resolved. During the this time we have been paying full rent, Bet they would soon come knocking if i didn't pay the rent.Altogether very very poor service.

Mr · 8 July 2024

★★★★★ 1/5

Trustpilot

Awful

The communication between orbit and the companies they contract out is awful. Trying to get through to the call centre on average takes over an hour. Then often your cut off. Rent increases without fail every year & absolutely nothing to show for it. I have been fighting for a new kitchen for nearly two years as mine is vile from the previous tenants (nicotine stains damaged doors etc) and I’ve have 4 people now come look all saying different things. No one knows what’s going on. Been communicating with a ‘housing officer’ who I had to put in an official complaint about due to lack of communication & leading me on with false promises. If I don’t have to be in an orbit properly I would be. And I know a lot of people feel the same. Bullys. Money grabbing. Corporate greed.

Customer · 8 July 2024

★★★★★ 1/5

Trustpilot

If I could give them no.stars I.would

If I could give them no.stars I.would Orbit the way u are treating my son in law and his family is disgusting. My son in law has mental health issues .Yet u use bully tactics .Refuse to answer there calls .Have a go at him for the slightest thing .I am his legal advocate .I will not let u bully people .And your staff be rude just cause u can't do your job propley .My.son in.law will have lpa soon.so I will be dealing with this.U call yourself a charity .Well start acting like one .

Claire · 6 July 2024

★★★★★ 1/5

Trustpilot

Orbit Threatens To Take Me To Court For An Accrued Debt Under £30.00

Orbit Housing Association wrote me a letter threatening to take me to court & possess their property in which I've been an assured tenant for many years for a mere under £30.00 accrued debt! This came as a shock to me because I'm not an individual that intentionally fails to settle my rent.You see another thing with this company is their inhumane and "we don't care" response reaction in this matter. They accompanied all main housing law paraphernalia in the letter I received from them! As if that's not enough, Orbit's phone customer service is extremely unreliable in that they'll keep you on the queue for over 30 mins - then suddenly cut you off! What an Oscar they deserve to get for that - poor service in over 5 plus years. Another thing is poor building maintenance - they are freezing cold and unwelcome! Orbit know what I'm talking about here. As if this is not enough, Orbit kept increasing rental fees in 2023. Why do you threaten me? I need an answer. What a disgraceful company!

J · 4 July 2024

★★★★★ 1/5

Trustpilot

Orbit housing customer services

Orbit housing After reading all these bad reviews I have also found that a lot of the customer services don’t always write notes so obviously orbit then say you haven’t contacted them So what I do is record the whole phone calls on a iPad you just have to legally tell them your recording them you find then that all a sudden every thing is done by the book also follow up phone calls with emails so you also got a paper trail again then can’t deny any thing 👍👍 like to add I’ve have problems with the neighbours who have brought the house next door orbit told me to write a diary and contact the police for a reference number and yes orbit done nothing going on nearly 2 years They was more worried about me having cctv cameras for my safety not allowed asI be evicted you would think they would want all the drug dealers bad tenants and people being broken in to and attacked in their own home stopped but nope I can’t get camera footage asproof because then they actually have to do some work

Unhappy · 3 July 2024

★★★★★ 1/5

Trustpilot

KEEP AWAY, Terrible company and is very unprofessional.

Orbit is a very unprofessional company that always brakes the rules. We have had one lady randomly turn up about a complaint that she didn't know who or what it was about and going off a WhatsApp text. She then called my number and I'm not even the tenant and started being very rude and aggressive towards me and my mother. She started to deny all accusations about the visit. Then we called Orbit directly and the customer service agent from the tenant team was extremely rude and refused to help. She then said that Orbit housing association is a charity and it is not as they don't have a charity number and it's not on the website or on any letter so they are breaking the law. Then she wouldn't help at all and refused to put my through to a manager and she said its our job to call orbit daily to get a update on a dog application to keep one and that number is a premium number and they want me to spend 1 hour to get through and more to resolve the issue and that its not there job to call or contact residents so they need to pay my phone bill if i need to call them daily. There teams never communicate and half the time they don't know what each other do. After I called again and a lady who we spoke to was very nice and helpful and tried to sort out the issue. However this morning we got a call from them to say that my mum needs to pay £900 extra for rent on top of the £700 they take automatically from universal credit for rent and that we are not allowed any money for food, bills or anything and that's what the man said from tenants team. He then put my mum through to somone who actually knew what they were doing what is Rare dor this company/ charity and she felt with the issue. This company should be closed down as it is ridiculous and they don't know what they are doing. It is stupid on how they treat there tenants and I highly recommend NOT GOING TO USE THIS COMPANY. even they know that I have severe health issues mentally and physically and they threatened to kick us out.They also don't keep records of anything even tho they should and caim that the dog keepership forms were not filled in even tho i have a email chain from last year to date and had a representative come round without telling us to fill it in as the form is very misleading. THIS COMPANY IS A SHAM AND NO ONE SHOUDL USE IT.KEEP AWAY AT ALL COSTS!!!!!

Kieran · 3 July 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting company

Absolutely disgusting company, no communication between staff, they tell lies , treat people badly, they don’t care about their tenants , no customer service, their repairs service is non existent, absolute joke, probably the worst company that ever existed in the Uk, All staff need to be trained on how to do their job properly and to learn how to deal with tenants problems and also how to speak to people in an efficient polite way. One star I gave is being over generous but couldn’t give any lower

Chele · 3 July 2024

★★★★★ 1/5

Trustpilot

Disgusting company…

Disgusting company…. Don’t reply to complaints, don’t answer the phone and don’t help. I wish I’d never bought a house with them. 4 years after selling it and moving out I’m still having problems with them. Their service is inexcusable and I have no way to find out what is going on as they clearly have more unhappy customers than they can handle!They replied to this review to ask for more information to look like they were going to help and then ignored me when I provided it!!! Thanks for nothing Orbit….

Elizabeth · 2 July 2024

★★★★★ 5/5

Trustpilot

Bought a ĥome at Compton Locks

Bought a ĥome at Compton Locks, Fenny Compton but was very disappointed with the lack of attention to detail and poor workmanship. However we were visited by John the construction manager for Orbit very promptly and his attitude was very understanding and professional. He dealt with our issues and we agreed an action plan for remedial work including booking tradespeople before he left us. We couldn't have wished for a better service

Stephen · 5 November 2024

★★★★★ 5/5

Trustpilot

Well done BSW

Engineer was on time, smartly dressed and mindful of our home. Checked everything in detail, which put our minds at rest. Friendly and explained things thoroughly when we had any questions.

Janice · 15 July 2024

★★★★★ 1/5

Trustpilot

Communal heating charges ??

Communal heating charges ??? What ? I’m disabled cant get bath or shower , incase of injury . Strip wash in cold water . . I have seizures ….Yet I pay £126 per month (now £ 149 due to their error ) this year Now I’m paying for other peoples heating as I don’t use any ???? I’m not the only one my other neighbours agree with me They want meter readings to do personal They don’t care about the individual or customer in anyway .I’m sick of paying other people’s billsIt’s wrong Very wrong . I’m being scammed the poor and pensioners are being ripped here .Anyone who can help pleaseI would like a meter fitted for my heating And come off the communal bill I budget my money so I can get byThan Theres orbit’’’ stealing ‘’’ from me …What’s the point ??? This started from When I moved in . I accepted £12 a week for heating now it’s £31 odd due to orbit mistake ??? My friend lives in 3 bed and pays about £700 per year for gas heating I pay £1500 and now more ?? And I don’t use heating or hot water ?This is not fair in anyway…… So ???? All a load of b…..x The company orbit use are stealing from usAnd orbit allows this ??How are we meant to trust you Orbit ??

It’s · 25 June 2024

★★★★★ 2/5

Trustpilot

Company were shocking

Gas safety check company was appalling , did nothing but mess me about , 2 people I spoke with from orbit were helpful so given them a star each , contractor I would give 0 stars

Lucy · 19 December 2025

★★★★★ 1/5

Trustpilot

Where can I start

Where can I start. But so many unprofessional encounters with Orbit and been taken advantage of. Have lived in the property since 2009 and have things outdated like the bathroom and kitchen. I have painted the kitchen counters and cabinets several times and struck on paper on them just to look presentable. The counter top has been flaking off to the point the wood chips actually started to hurt my hands for a few years now I have raised this with Orbit. Made complaints. But plainly they just don’t care. Same with the bathroom painted the toilet and bathtub , etc. this issue has been raised with orbit about a few times and have records of complaints . In 2022 received a letter to inform work was going to be Carried out. Then they cancelled this after as never heard anything from then till this day I’m just waiting for someone to carry out this work ?! I could mention countless things Ie. Service charge payments of which they have never done any service work. Ie. garden work as I live in shared flats and only recently they started cleaning the communal area which I always did for over a few years. Orbit does not really care. I spend 10 years not been able to assess my garden through the stairs as they were wonky and unsafe.i I’m over 60. Then they finally fixed this after years of raising it up. Orbit, you are awful and I am still waiting since 2022 for work you said you were going to carry out ? Just hmmhmcould buy cheap 2nd hand stuff. But I have been told it’s not allowed don’t mind buying 2nd hand

Bertha · 18 June 2024

★★★★★ 2/5

Trustpilot

Note and sticker over keyhole

I missed my 1st appointment due to being away. When I returned to my home, there was a notice on the door and a sticker over the key hole, due to me missing my appointment. I asked the engineer at the next appointment about this, he explained that they have been asked to do this, I understand the importantance of the inspection, but this procedure I think by your engineers doing this will indicate that the property in question could be a target and that the tenants are not at home..A LITTLE ALARMED BY THISThis I find

Mel · 15 June 2024

★★★★★ 1/5

Trustpilot

Service charge? What service!? AVOID! DO NOT BUY!

Honestly, I have to wonder what the point is and whether I would have purchased had I known how terrible things would be with Orbit.The service charge continually increases but the level of service remains non existent. What are we paying for?We have reached circa £1800 per year each (DA8 Ratio) for communal cleaning, window cleaning, grounds maintenance (car park and grass/plants surrounding) and repairs to the bin storage door as they insist on using cheap locks that easily break. To put it into perspective, it's one block over 4 floors, with 8 flats in it. Just 8. 2 communal doors (front and back), parking out back, some grass and plants, stairs, a bin store and a bike store. THAT'S IT.We haven't had a site manager, nobody engages with us but we're paying the same if not more compared to blocks that have concierge, lifts, security cameras, gyms etc in the area. WE HAVE NONE of these things. We have expressed that the cleaning contractors don't turn up and presence has significantly reduced. I've even reported the window cleaner sitting outside in the van and not cleaning anything but the GPS says he was here so we're still charged! it's ridiculous. The only people that turn up regularly are the grounds keepers. Do yourself a favour and STAY AWAY FROM ORBIT. by the time you add the SO rent and service charge, it'll be more than your mortgage. DO NOT BE FOOLED by the first year of low rates either. 7 years in and fighting a losing battle with them. They talk about staircasing but how is it possible with the rent and service charge increasing so much every year? The breakdowns don't make any sense and sometimes you have the same costs being counted in more than one category. I ask for explanations and they never respond. I get passed around the departments without response.AVOID ORBIT! you'll be paying money each month to them for the fun of it.I don't have any monies outstanding so don't bother replying trying to use that as an excuse.

C · 11 June 2024

★★★★★ 1/5

Trustpilot

Been getting on to them about the mould…

Been getting on to them about the mould in my bedroom and they keep coming out and taking pictures and not actually doing anything about it people in the same block have had multiple people from orbit go in and out their house for minor repairs but they would be happy for someone who’s struggling to breath to live in a mouldy bedroom absolutely disgusting they keep changing the dates of coming out to repair so I’m going to take matters in to my own hands and write to the papers cause there’s no way this is still going on it’s been happening since we moved in.

Em · 31 May 2024

★★★★★ 1/5

Trustpilot

Missed Call

Had a call from Private number. A mumbled message left with telephone number which turns out to be Orbit. Apparently a referral has been made but because I did not answer it's been closed!! I have no knowledge of any referral. I can't answer my phone as I am working and have participant's of my own) and has Orbit not heard of email!! How about emailing your customers if you are going to call or how about emailing if a call is missed!! It's not rocket science

Dawn · 30 May 2024

★★★★★ 1/5

Trustpilot

Lied to and offered substandard accommodation

Where do i start, 9 months ago orbit moved us into a two bed flat which was by our standard lovely, then two months later they decanted us because of structural and electric faults (little did we know they already knew about this for years yet moved us in) next chapter was they moved us into a travel lodge for two weeks, then onto an air b and b where we still are (myself, 3 Yr old daughter and my partner) since being here we have had one offer of a flat we refused because it was in a bad area plus nowhere near like the flat we had been decanted from, so then we wait three months to be told they have reserved a flat coming back to their stock, so we wait and wait and wait.....six weeks it took for it to be ready from the date they said it was available, finally today we went to see the flat and what can only be described as a bad joke was waiting for us, what was described as a spacious two bed flat was only just enough space for one person, my daughters room was literally the size of a small cupboard (and I mean small), the living space was a small room with a kitchenette attached, we Immediately refused and was told on the phone that we were now at the bottom of the list for daring to refuse this substandard dwelling, to clarify we are one of the ones decanted from 43 Earl street and since this orbit has made it feel like they are doing us a favour finding us any old crap to live in, no apologies for the months of anxiety and on a few occasions when I've spoken to various teams I'm spoken to like crap, like it's my fault we have been decanted and messed about, I have sent over 50 emails to them and most are ignored or I'm treated like I've done something wrong, since 7 months we feel abandoned and lied to like we are new tenants looking for a new home WHICH WE ARE NOT!! WE HAD A HOME AND IT WAS TAKEN AWAY BY THESE PEOPLE AND THEY HAVE DONE NOTHING TO RECTIFY THIS OR HELP US APART FROM OFFERING US TWO JOKES OF FLATS, I WILL be taking legal action if this isn't rectified by the end of the week and something adequate offered to us like Earl street, my advice DO NOT ENTERTAIN THESE PEOPLE WITH A THOUGHT OF TENANCY...

Chris · 29 May 2024

★★★★★ 1/5

Trustpilot

I reported rats in my attic

I reported rats in my attic , 10 days ago, they sent rentokill out 3days later he said yes you’ve got rats need to lay traps , over a week later my repair is saying closed , it is not closed I still have rats sleep when I can with a pillow over my head in case they get in the bedroom -it’s a bungalow ,I’m living on a couple of hours sleep scared stiff feel sick all the time ,I have rang orbit 3times they are saying it’s with the housing manager so where is he .i bet he sleeps at night ! Renntokill say they can’t do anything without orbit go ahead meanwhile my son and I are sleepless , and worried sick so zero rating

Sue · 28 May 2024

★★★★★ 1/5

Trustpilot

If I could I would give this disgusting…

If I could I would give this disgusting vile company a zero!!! My parents have been with power now since Wednesday afternoon. The AMOUNT of phone calls my mother has made is disgraceful. Since Wednesday she has had one yes ONE PERSON come out to find out why they have no electricity. Phone call after phone and all the reply is “we will find out and get back to you” to which you never do! My parents are in their late 60s have my father is in bad health! I am absolutely disgusted by you people, you are very quick to chase people when rent hasn’t been paid but when people actually need help you do nothing! I will be taking this higher!

Chloè · 24 May 2024

★★★★★ 5/5

Trustpilot

Very understanding and sympathetic with…

Very understanding and sympathetic with my husband passing away

Louise · 3 July 2026