Orbit Kent reviews

★★★★★ 5/5

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Sharon Jones

Sharon has been amazing throughout my situation. She has been kind, helpful and compassionate. I am extremely grateful for the help and support from Sharon. Honestly she is a blessing and words can't explain how much she has helped and how much positivity she has brought.

Elle · 11 January 2023

★★★★★ 1/5

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The Worst Company I’ve ever dealt with

From mould caused by poor construction to rat infestations and service charges for no service, the last 8 years has been the worst experience ever! To anyone thinking about staircasing to 100% purchase don’t do it with this company involved. The customer service has gone from poor to abysmal and they’re quite happy to add arrears to your service charges and take months to investigate but then get their income team to ring you demanding the money even though I pay every month. Currently a hole in the roof - their contractors are just as bad as Orbit because they don’t turn up and you stay at home for nothing all day. They seem to think it’s acceptable for rats to get into the loft and cavity walls on an 8 year old building and say it’s not a priority job to get rid of them. The cleaning contract and gardening contract are never adhered to. I could go on but why bother - no one ever bothers to help. Please don’t get involved with this awful company - I wouldn’t wish this on anyone.

Ben · 24 January 2024

★★★★★ 1/5

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Discussing people who are only…

Discussing people who are only interested in how much money 💰 they can take from anyone

Barry · 1 April 2026

★★★★★ 2/5

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Avoid. Run a mile.

Avoid.It's not even the fact that things go wrong, that's to be expected. It's the lack of duty or care when you bring it to their attention. For over 2 years I'm still trying to get responses or an action plan from orbit regarding services that we're paying for as part of the service charge, that don't happen. They have neglected to action my formal complaint from February 2023 and haven't responded to the formal complaint I submitted nearly 2 weeks ago. Yet they pull extra charges out of a hat and give you days notice that the payment coming out will be double, triple (one time it was £600+) more than it's supposed to see. I literally received a letter today to say my normal direct debit collection amount will be double then it usually is. It's due to come out in 2 days. How inconsiderate. The complaint I submitted was due to you adding charges to my account without explaining what they are for and you've done it again. Absolutely disgraceful. I've already staircased and own my property but it's a shame I still have to deal with Orbit. AVOID. I gave 2 stars because the sales process was seamless... Surprise surprise.

C · 15 January 2024

★★★★★ 1/5

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Worst housing association ive ever been…

Worst housing association ive ever been with!! 8 months of pure hell! The person below me allowed her son to abuse animals and i reported it to the police and rspca and from then on had nothing but bricks thrown threw our windows and our lives being threatened. Not only that this women in a 1 bedroom flat had 4 xl bullies and 8 puppies which where always left in the house never walked, just left to constantly bark. Hours upon hours of cctv footage is recorded even environmental health got involved and we used there tech to record it all theres been so much evidence against this women! She also does drugs which completely smelled the block out and it would come threw my flat! Not only would that smell but the smell of dogs and there faeces would also come threw it is such a dreadful smell. But so far orbit have done nothing to help me and my partner other then shove us in bnbs and hotels even tho i still have to pay rent and council tax on a property im not even living in. The last contact i had was before xmas not one person has tried contacting us! Not long after i moved in another resident was burgled, most of the tentants in our block asked her nicely to keep it shut but she was to ignarant it took orbit months to sort out even after our windows being smashed never felt safe and nor did other neighbours. 3 flats are know empty because of this 1 women! After we got taken out of our flat she was louder then ever before and considering the other residents are elderly just shows how she doesnt have any respect. She and her son are also in the papers after serious incidents. Massive joke!

Carra · 14 January 2024

★★★★★ 1/5

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Orbit Housing do not care what so ever…

Orbit Housing do not care what so ever long as they are paid as it seems nothing ever gets done! Services really need to investigate Orbit Housing! Thousands of pounds of damage the building built up in less than a year! Fire system failures fire hazard material in new build water leaks throughout poo pipe heard in home when people go loo main electric main inline below water if a water leak were there building due to go up in smoke half of the stuffs work in Orchard Court in Dunton Green major issues of class a drugs in building ASB on going suspected drug dealer lives here no safety at all … not self contained house units! Water damage and mould all over the place! Key fobs given to none residents via orbit housing! Vulnerable people at risk! No duty of care or anything! No housing officer only property manager! Yet hard to get hold of or deal with! Repairs are substandard! Major concerns! Fire in bin shed which lead to other issues and problems! Yet water and electricity in main cupboards is a life or death situation how this was cleared I have no idea… residents unable to get help or support from Orbit Housing! 999 etc police and ambulance and metal health and services outside Orbit Housing like Sevenoaks Council dealing with what Orbit Housing should be… I do not recommend Orbit Housing to anyone! More so take legal action and advice where ever possible!

WST · 13 January 2024

★★★★★ 5/5

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The workman was friendly and done his…

The workman was friendly and done his job .to high standards

Susan · 7 May 2026

★★★★★ 1/5

Trustpilot

Orbit Plumbing Issues

The consequences of Orbit Housing building a group of flats from the cheapest materials and in the shortest space of time has come full circle. The only problem is the people who have to suffer from it.So when the shower / bath is leaking into the apartment below, they might well get round to repairing it, but tenants are not allowed to shower or have access to basic hygiene until Orbit Housing deem the time right to send out their contractors (MPS) to repair. But hey, it only took them and their contractors several months and attempts to repair a hole in the corner of the bedroom that exposed a gas pipe. So will be as ripe as cheese before anything is done to fix this issue. But of course, it’s going to be the tenants fault that Orbit decided to use the cheapest materials to make a ramshackle of a building and how dare they think about this basic human needs whilst their poorly constructed building crumbles in on itself.

ThelCieSJF · 10 January 2024

★★★★★ 1/5

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Please don’t depend on ORBIT

I’d give NO stars if that were an option. My son has severe mould and damp issues. I’d put photos on here if I could… he has had no hot water nor heating for months. Orbit were meant to send in a mould and damp inspection team by yesterday…. No such luck. To top it all he has had no heating! My son is a vunerable adult and suffers acute anxiety and depression . This is not a good situation for him at all.

Anita · 9 January 2024

★★★★★ 5/5

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Good customer service and looked into…

Good customer service and looked into my query promptly.

Valencia · 20 May 2026

★★★★★ 3/5

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Active outside leak 2 week wait

I havent been an or it tenant long and up until now I had no issues. However, i have been left with an active leak at my back door coming into the living room in the middle of a storm/flood warning. As it’s not a priority so it now damaging my flooring and the floorboards which in time will cause damp and mould no doubt. However i have to wait 2 weeks and claim compensation to replace my floor its damaged! But also on the date they come to look I have been advised they probably wont be able to fix it but quite the job and book it back in for repair!

Amy · 2 January 2024

★★★★★ 1/5

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This company is full of liars

This company is full of liars. One of their tenants live next door to me. The garden is full of dog faeces and the home has 4 dogs. Four years this has been going on, with promises to take their tenants to court, and still nothing. Representative after representative each as useless as the next. They do not care about how their tenants effect their neighbour only in getting their rent. I really hope they go to the wall.

Richard · 19 January 2024

★★★★★ 1/5

Trustpilot

Denied basic tenants rights

Given that I've had Orbit telling me how I should live for the past 18 months to two years and this looks like continuing despite my poor health I thought I'd look into what I might possibly be able to do to stop them trying to dictate my life. I have since found out that all tenants have a right of 'quiet enjoyment' which is basically a right to live without constant interference from your landlord. Having studied the ins and outs more deeply it has become clear to me that Orbit have obviously never heard of this basic right even though they are supposed to be a 'responsible' landlord. Either that or they know about it but choose to ignore it which is probably nearer the truth knowing Orbit. I have to put a specific date for this review but this has actually happened over the course of the last 18 months to two years rather than one specific incident. Sadly this right has to be enforced by a court but then you have to find a solicitor who will act for you in the matter using the legal aid system which isn't easy although I have recently found someone in the media who has shown interest which is possibly another avenue. Either way Orbit shouldn't be trusted to run a bath let alone a housing association which affects people's lives.

Barry · 28 December 2023

★★★★★ 5/5

Trustpilot

Sara is fantastic

Sara is great at putting me at ease and is always available to give me advice and stuff. I'm really going to miss having her about as she is so fantastic. Sara helped me sort all my Bills and helped me access other areas and was and I'm sure will continue to be a great help.

S · 20 June 2021

★★★★★ 5/5

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Helpful chat with human

David · 18 June 2026

★★★★★ 1/5

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Leak from boiler caused damage to a lot…

Leak from boiler caused damage to a lot of my kitchen and now orbit are fixing the problem but I can’t have the same colour so I am going to have to live with an odd kitchen and I live in open plan house .I don’t even get a choice of having white so I can save and get matching doors myself .Nobody wants to help

Rachel · 21 August 2024

★★★★★ 1/5

Trustpilot

SEVERE MAL-ADMINISTRATION, DAMP/MOULD/SLUGS IN ORBIT PROPERTY

I've been an Orbit tenant for nearly 18yrs now. Since day one, I've had mould/Damp and slugs. I reported it from day one to Orbit. 18yrs later, nothing has been done. I took my case to the housing ombudsman service and won. The ombudsman service found that Orbit has SEVERE MAL-ADMINISTRATION within the company. They were ordered to pay me £5,000. They don't communicate with one another or there tenants and they continuously lie (which the ombudsman service caught them out on). Orbit appealed the Ombudsman's findings and a few months later, I won the appeal. Orbit were ordered to pay me another £500 and they were told they either have to move me or do over £100,000 worth of repairs to the property within 3mths. Orbit naturally agreed to move me. Nearly 2yrs on, Orbit hasn't done the repair work and hasn't moved me. I'm now taking them to court. Absolutely shocking and disgraceful company!!! Stay well clear of this company if possible, but if you have no other option then to take a property from them as you're homeless, don't let them fob you off and communicate with Orbit via email only.If it wasn't for the hundreds of emails I sent, I wouldn't of won my ombudsman case.

Anola · 17 November 2023

★★★★★ 5/5

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Tenancy Coach Support.

We are new to renting from a housing association so the support we received helped us understand what is expecting of us and also what we can expect from Orbit. Our Tenancy Coach was excellent at explaining things and talking to her was easy, we are very pleased to have had the support.

Aaron · 28 September 2021

★★★★★ 5/5

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Did what they came to do and did it…

Did what they came to do and did it professionally, was polite and respectful .

Angela · 12 March 2026

★★★★★ 1/5

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MPs poo poo

One star because you have to

Anthony · 18 May 2026

★★★★★ 5/5

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Excellent service

quick response, accurate and helpful

Colin · 22 May 2026

★★★★★ 5/5

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Donna was very supportive

Donna was very supportive. She was very empathetic to my situation and needs, making sure that I had all the help and assistance she could possibly provide. I felt like I mattered.

Sue · 11 October 2023

★★★★★ 1/5

Trustpilot

One of the most oppressive Nazi like regimes in this country

I would have given zero stars for these despots. Sadly this wasn't possible. If you don't live the way they want you to live then they make your life hell. They make up things then try and get you evicted claiming that you've breached their very vague tenancy agreement. They might even say that if a certain thing happens e.g. the fire service say there isn't a fire risk (as in my case) they will drop their action but then when the fire service do give you a clean bill of health they don't drop their action as they said they would. sadly all part of thier sadistic little games giving you hope for the future then enjoying themselves as they dash those hopes. Even more sinister when this regime knows that a person has poor health and has to suffer 8 degrees of heat during winter because they have installed inadequate heating that they say is ok!! They ought to live here for a few days in winter then say it!! Orbit should have been shut down years ago but strangely get away with murder and are allowed to continue their sadistic business. Sadly the way they are treating me at the moment could be the death of me as my health has worsened due to their treatment, they know that but just don't care.

Barry · 1 October 2023

★★★★★ 1/5

Trustpilot

Orbit is a disgrace

Writing on behalf of DIL who is a tenantShe has experienced nothing but POOR and shambolic interactions with this HA since becoming a tenant 4 years ago (mould in the previous property)Currently she has been without a working shower/wet room - a safe/adequate space to wash in for OVER A MONTH. She has physical disabilities, MH conditions and is autisticIt's been agreed by 3 workmen it needs a complete refit. It was agreed by ORBIT that this would happen.Workman turned up day and then didn't know what he was there for.Attempting (again) to get hold of Orbit to be fobbed off by an uninterested call operative - who promised (for a 2nd time that day) that someone would call back by 4pm (guess what that didn't happen)Leaving the tenant in a very distressed and stressed state.It's disgustingWhen we requested to speak to complaints it was implied (after being put on hold) that they wouldn't speak to the person (and me carer/supporting) because if we made a complaint the repair would get CANCELLED. Coercion and manipulation at it's finest.Disgusting attitude and behaviour from Orbit

Vicky · 27 September 2023