Orbit Kent reviews

★★★★★ 3/5

Trustpilot

There is a long waiting queue when you…

There is a long waiting queue when you call the customer service number. I was on the phone for nearly 2 hours. It needs to be improved.

Sonia · 3 June 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!…

Absolutely abysmal company to deal with, this is my 1st shared ownership property and I can confidently say it will be my last, I was with another company before and they were far more superior than orbit, I have now been in my current property almost 18 months and had plenty of defects as you would sometimes expect but Orbit are a complete nitemare to try and contact with several calls and emails of which nobody responds to, I feel completely ignored and for several weeks now I’ve now been waiting for them to respond to me in order to fix a faulty kitchen cupboard which houses my fridge. I was informed by an engineer many months ago that it had been botched in and installed incorrectly 😤 I am still waiting for them to come and fix/ replace this whole unit, also my electric charging point does not and never has worked its utterly disgraceful! And yet orbit are quick enough at writing to me to inform me that they are again increasing the rent/service charge! Please take my advice and steer clear of buying through this company, if they continue to increase their costs with such poor customer service and non existent communication then I see no choice but to look at selling my place next year as I’ve had enough, please work on your customer service skills orbit and have the decency to get back to your paying customers!

DB · 26 February 2024

★★★★★ 5/5

Trustpilot

ORBIT: TAKING CARE OF BUSINESS

Any issues I have are dealt with quickly.

Stephanie · 11 June 2026

★★★★★ 1/5

Trustpilot

Imogen asked for my details and since then, nothing

I posted a review on this site about 10 days ago saying how frustrated we are at being ignored by Orbit. The review was promptly addressed by Imogen asking for my contact details so she could get hold of me. I responded and since then have heard nothing! Another example of Orbit attempting to show they care when in reality it is window dressing. I even emailed the Orbit CEO to try and get action and have heard nothing back from him either.

Lindsay · 17 February 2024

★★★★★ 1/5

Trustpilot

Harassing behaviour

They have taken on a debt which I do not owe, (passed on my Scottish Power for a house they thought I lived in but it was up for sale and empty for over a year but they tried charging me for gas & elec being used, they are scam artists) orbit harass my phone multiple times a day constantly leaving voicemail and often not even stating who they are, just that it's an apparent 'urgent matter' I do not plan to contact them or pay them anything. I do sympathise for the more vulnerable as this constant harassment could be mentally draining! They also send out letters weekly.

Mary · 14 February 2024

★★★★★ 1/5

Trustpilot

Beware ! - The Absolute Dregs 😡

I cannot adequately convey to the reader the enormous level of detestation I have for these vile, arrogant, ignorant and blind-greedy specimens. Being completely ignored with your many property concerns and complaints is the default setting with this horrible outfit.Any tenant of this greedy and ignorant lot will know exactly where I'm coming from in this review. I'll keep it short because this collective of filth aren't worth me wasting my words.Like drugs? No problem - you'll be welcomed with open arms and you can smoke yourself as high as a kite - while polluting the flats and corridors all around you with your vile and disgusting filth. The owners will do nothing whatsoever about it - despite the fact that it clearly says in their tenancy agreement: 'We Will Not Tolerate Drugs.'I had intended to get a dog after moving in, but there's no way that I'd subject a dog to living in such an awful place as this. In my opinion, the place fails to match the standards I'd expect from a boarding kennel - so I wouldn't be so wicked and irresponsible as to expect a dog to stoop so low as to live here.This awful outfit are, in all my dealings with them, the worst dregs of their industry and a disgusting embarrassment to it.I would implore anyone at the top of their respective housing register to do diligent, painstaking research to avoid making bids on all properties owned by arrogant, money-craving, pig-ignorant firms who spout out their false promises and bull💩 - but fail to back it up ... such is my hindsight.Having a tenancy from this collection of dregs has been the single biggest, most degrading and demoralising mistake I have ever made in my lifetime. Quite how any business can even imagine that it can treat its customers in such a default disgraceful manner is completely beyond my comprehension. Oh, if only I'd had hindsight ! 😩😭Footnote: 📜To show journalistic impartiality, I should draw the reader's attention to the one and only aspect of this outfit which is second to none.No matter what the situation; no matter what time of day or night; you will always have immediate unconditional access to the finest, most reliable, most efficient service that you could ever possibly imagine ...... you can ALWAYS pay your rent - without the slightest chance of anything going wrong ... even carrier pigeons would be welcome. 💷💳Funny that !!! 🤔

G9nesis · 13 February 2024

★★★★★ 1/5

Trustpilot

FRUSTRATED AND FED UP WITH ORBIT

We live in an Orbit housing flat in Sevenoaks and the residents are so frustrated at how we are ignored. We have had massive charge increases and have repeatedly asked for explanations but get nothing back. To add insult to injury, we discovered that an EV charging point for our large complex was put outside our block and we were paying for all the electricity used. Orbit has been aware of this situation for over a year and we have not been refunded for these huge charges despite Orbit setting the system up. We are really fed up and frustrated and I would discourage anybody to buy into an Orbit property

Lindsay · 9 February 2024

★★★★★ 1/5

Trustpilot

Probably the worst HA in business

Probably the worst HA in business. Impossible to contact, slow, unhelpful. Multiple issues with their HA tenants and they won't listen to us (shared ownership) just take the tenants side. The woman who deals with it is a joke. Unsure how she has a job. Not unbiased at all. Very gullible even though the police are still involved looking into Antisocial behaviour. Their tenant didn't respond for nearly 3 weeks and then refused mediation. Closed the case. Won't listen to us. Promised us there is an end to this behaviour coming - yeah okay... If it was easier to move and leave Orbit I would. As a new mum I find their behaviour disgusting and slack. If you're considering a shared ownership property AVOID ORBIT LIKE THE PLAGUE. And if you have an issue with their tenants? Don't bother complaining. They simply don't care. Embarrassing company. Taken this further to the housing ombudsman to look into.

HF · 8 February 2024

★★★★★ 5/5

Trustpilot

The person I spoke to was lovely and…

The person I spoke to was lovely and went out of their way to assist me with my queries.

Mandy · 13 March 2026

★★★★★ 1/5

Trustpilot

Where to even start

Where to even start? I'm not even an Obrit tenant. My sister has been an Orbit tenant for 4 years, and it's been nothing but mental torture. She has had to not only move into a house that wasn't ready, but the house has also slowly gotten worse over the 4 years. Orbit have done below the absolute minimum with regard to duty of care as the landlord. They've breached health and safety, concerning damaged asbestos, and a very very mouldy external wall. She's been fed lie after lie after proken promises. She's had to have her local MP involved on numerous occasions and yet still, Orbit can only seem to be able to breach their part of the tenancy agreement. All they want to do is take my sisters money, with no thought to money going back into the repairs and basic upkeep of the property. How Orbit are even allowed to exist with these kind of practises is beyond me. I just hope that eventually you will come good by your word and bring the property to an habitable level. But my sister is just not expecting much anymore and is considering her steps for the future.

Darren · 1 February 2024

★★★★★ 1/5

Trustpilot

I am really concerned about my families…

I am really concerned about my families life ,I have raised a watter leak from my luft the tank is bend and need to be fix urgently, for the past 3 weeks I have no running or hot water upstairs the property with 3 kids one of under 5 years old I keep calling everyday 😢 💔 we have been boiling water for 3 weeks which has cost me over £145 on electric in 3 weeks all I need Is help to fix the dem tank hot 🔥 watter is essential.

Emmanuel · 29 January 2024

★★★★★ 1/5

Trustpilot

May as well be in Orbit

Funny how the only responses on here from Orbit are to those that have a meagre decent experience .rubbish customer service team pointless Anti social telephone number and online form and happy to let Drug deals and violent neighbours roam the few houses that are decent where we are suffer and ignore the Police.Re Update Thank you for your response Mia kindly appreciated .this may seem quite trivial considering some reviews read " however in this day and age where for most life is difficult enough just a hint of consideration goes a long way to eleviate anxiety and distress .My Partner and Son live as peaceful existence as possible both Emergency services and both work away from Home on duty frequently on High dependency roles that take a lot of energy. So why should this concern Orbit or anyone ? Because the total disregard by certain neighbourly elements that continue to intimidate cause destruction abuse and violate my family and other peaceful residents goes overlooked all the time where not talking kids kicking a ball near a car where talking major violations that cause destruction lack of sleep theft so on so on so on and whenever the police get involved and ask us to report it all to Orbit on line and by telephone it gets ignored .28th Jan 2024 and that private contact you mention as per all conversations never materialised shameful company

Mr · 28 January 2024

★★★★★ 5/5

Trustpilot

Sharon Jones

Sharon has been amazing throughout my situation. She has been kind, helpful and compassionate. I am extremely grateful for the help and support from Sharon. Honestly she is a blessing and words can't explain how much she has helped and how much positivity she has brought.

Elle · 11 January 2023

★★★★★ 1/5

Trustpilot

The Worst Company I’ve ever dealt with

From mould caused by poor construction to rat infestations and service charges for no service, the last 8 years has been the worst experience ever! To anyone thinking about staircasing to 100% purchase don’t do it with this company involved. The customer service has gone from poor to abysmal and they’re quite happy to add arrears to your service charges and take months to investigate but then get their income team to ring you demanding the money even though I pay every month. Currently a hole in the roof - their contractors are just as bad as Orbit because they don’t turn up and you stay at home for nothing all day. They seem to think it’s acceptable for rats to get into the loft and cavity walls on an 8 year old building and say it’s not a priority job to get rid of them. The cleaning contract and gardening contract are never adhered to. I could go on but why bother - no one ever bothers to help. Please don’t get involved with this awful company - I wouldn’t wish this on anyone.

Ben · 24 January 2024

★★★★★ 1/5

Trustpilot

Discussing people who are only…

Discussing people who are only interested in how much money 💰 they can take from anyone

Barry · 1 April 2026

★★★★★ 2/5

Trustpilot

Avoid. Run a mile.

Avoid.It's not even the fact that things go wrong, that's to be expected. It's the lack of duty or care when you bring it to their attention. For over 2 years I'm still trying to get responses or an action plan from orbit regarding services that we're paying for as part of the service charge, that don't happen. They have neglected to action my formal complaint from February 2023 and haven't responded to the formal complaint I submitted nearly 2 weeks ago. Yet they pull extra charges out of a hat and give you days notice that the payment coming out will be double, triple (one time it was £600+) more than it's supposed to see. I literally received a letter today to say my normal direct debit collection amount will be double then it usually is. It's due to come out in 2 days. How inconsiderate. The complaint I submitted was due to you adding charges to my account without explaining what they are for and you've done it again. Absolutely disgraceful. I've already staircased and own my property but it's a shame I still have to deal with Orbit. AVOID. I gave 2 stars because the sales process was seamless... Surprise surprise.

C · 15 January 2024

★★★★★ 1/5

Trustpilot

Worst housing association ive ever been…

Worst housing association ive ever been with!! 8 months of pure hell! The person below me allowed her son to abuse animals and i reported it to the police and rspca and from then on had nothing but bricks thrown threw our windows and our lives being threatened. Not only that this women in a 1 bedroom flat had 4 xl bullies and 8 puppies which where always left in the house never walked, just left to constantly bark. Hours upon hours of cctv footage is recorded even environmental health got involved and we used there tech to record it all theres been so much evidence against this women! She also does drugs which completely smelled the block out and it would come threw my flat! Not only would that smell but the smell of dogs and there faeces would also come threw it is such a dreadful smell. But so far orbit have done nothing to help me and my partner other then shove us in bnbs and hotels even tho i still have to pay rent and council tax on a property im not even living in. The last contact i had was before xmas not one person has tried contacting us! Not long after i moved in another resident was burgled, most of the tentants in our block asked her nicely to keep it shut but she was to ignarant it took orbit months to sort out even after our windows being smashed never felt safe and nor did other neighbours. 3 flats are know empty because of this 1 women! After we got taken out of our flat she was louder then ever before and considering the other residents are elderly just shows how she doesnt have any respect. She and her son are also in the papers after serious incidents. Massive joke!

Carra · 14 January 2024

★★★★★ 5/5

Trustpilot

The workman was friendly and done his…

The workman was friendly and done his job .to high standards

Susan · 7 May 2026

★★★★★ 1/5

Trustpilot

Orbit Housing do not care what so ever…

Orbit Housing do not care what so ever long as they are paid as it seems nothing ever gets done! Services really need to investigate Orbit Housing! Thousands of pounds of damage the building built up in less than a year! Fire system failures fire hazard material in new build water leaks throughout poo pipe heard in home when people go loo main electric main inline below water if a water leak were there building due to go up in smoke half of the stuffs work in Orchard Court in Dunton Green major issues of class a drugs in building ASB on going suspected drug dealer lives here no safety at all … not self contained house units! Water damage and mould all over the place! Key fobs given to none residents via orbit housing! Vulnerable people at risk! No duty of care or anything! No housing officer only property manager! Yet hard to get hold of or deal with! Repairs are substandard! Major concerns! Fire in bin shed which lead to other issues and problems! Yet water and electricity in main cupboards is a life or death situation how this was cleared I have no idea… residents unable to get help or support from Orbit Housing! 999 etc police and ambulance and metal health and services outside Orbit Housing like Sevenoaks Council dealing with what Orbit Housing should be… I do not recommend Orbit Housing to anyone! More so take legal action and advice where ever possible!

WST · 13 January 2024

★★★★★ 1/5

Trustpilot

Orbit Plumbing Issues

The consequences of Orbit Housing building a group of flats from the cheapest materials and in the shortest space of time has come full circle. The only problem is the people who have to suffer from it.So when the shower / bath is leaking into the apartment below, they might well get round to repairing it, but tenants are not allowed to shower or have access to basic hygiene until Orbit Housing deem the time right to send out their contractors (MPS) to repair. But hey, it only took them and their contractors several months and attempts to repair a hole in the corner of the bedroom that exposed a gas pipe. So will be as ripe as cheese before anything is done to fix this issue. But of course, it’s going to be the tenants fault that Orbit decided to use the cheapest materials to make a ramshackle of a building and how dare they think about this basic human needs whilst their poorly constructed building crumbles in on itself.

ThelCieSJF · 10 January 2024

★★★★★ 1/5

Trustpilot

Please don’t depend on ORBIT

I’d give NO stars if that were an option. My son has severe mould and damp issues. I’d put photos on here if I could… he has had no hot water nor heating for months. Orbit were meant to send in a mould and damp inspection team by yesterday…. No such luck. To top it all he has had no heating! My son is a vunerable adult and suffers acute anxiety and depression . This is not a good situation for him at all.

Anita · 9 January 2024

★★★★★ 5/5

Trustpilot

Good customer service and looked into…

Good customer service and looked into my query promptly.

Valencia · 20 May 2026

★★★★★ 3/5

Trustpilot

Active outside leak 2 week wait

I havent been an or it tenant long and up until now I had no issues. However, i have been left with an active leak at my back door coming into the living room in the middle of a storm/flood warning. As it’s not a priority so it now damaging my flooring and the floorboards which in time will cause damp and mould no doubt. However i have to wait 2 weeks and claim compensation to replace my floor its damaged! But also on the date they come to look I have been advised they probably wont be able to fix it but quite the job and book it back in for repair!

Amy · 2 January 2024

★★★★★ 1/5

Trustpilot

This company is full of liars

This company is full of liars. One of their tenants live next door to me. The garden is full of dog faeces and the home has 4 dogs. Four years this has been going on, with promises to take their tenants to court, and still nothing. Representative after representative each as useless as the next. They do not care about how their tenants effect their neighbour only in getting their rent. I really hope they go to the wall.

Richard · 19 January 2024