Orbit Kent reviews

★★★★★ 5/5

Trustpilot

Helpful

I had a good experience,very helpful,tried to get a better solution for my problem.

Patricia · 9 July 2026

★★★★★ 5/5

Trustpilot

There is help available….

Thanks to Donna … I didn’t realise orbit could support its residents, there are many departments that can offer support and I’ve found the support very good and being able to talk to someone who can advise you and just knowing there is help out there makes the stress of everyday issues extremely helpful .

Nancy · 16 March 2023

★★★★★ 1/5

Trustpilot

Boiler Temperature during the summer

I was employed as a self employed cleaner at 6 Anne Boleyn Court in Chatham.During the winter some new boilers were put in Valiantcompared to the old boilers every time I arrived the small bungalows seemed very over heated compared to the old ones. As it turned to summer seemed the boiler temperature was unable to be turned down.Resident had a seizure at home one evening it was reported. Went into hospital arrived home very very weak then returned to hospital and died after a stroke.

L.S.L · 12 August 2024

★★★★★ 5/5

Trustpilot

Helped with the information needed

I was very grateful for the help I received.

Helen · 7 August 2026

★★★★★ 5/5

Trustpilot

I spoke to woman called dorrinda and…

I spoke to woman called dorrinda and she was very helpful and explained everything well.

George · 24 June 2026

★★★★★ 1/5

Trustpilot

I am having issues with Orbit's Shared…

I am having issues with Orbit's Shared Ownership that I cannot go into at the moment.

Susan · 15 June 2026

★★★★★ 1/5

Trustpilot

Absolute shocking and lazy…

Absolute shocking and lazy company..been a resident for over 15 years and ive never known so much incompetence from one company..drain in the garden that leads to no where so garden floods but instead of digging it out they concrete over it so now it floods even more..back door is well over 20 years old and now has completely locked so u cant get out of it, but according to orbit its not a priority so if theres a fire near my front door were supposed to jump through windows to escape. When u try talk to a manager we get hung up on..they think coz we rent through them they can treat us like crap and ignore basic matienance problems..landlords..laughable

John · 29 July 2024

★★★★★ 1/5

Trustpilot

Blah Blah Blah

Orbit just asked for more details regarding my last review. You have all info there. Street name...Area.(do you need a map to find it)You don't need anymore info. You don't need our names either.Everyone is pissed off with the piece of c**p you allow to continue living here. Clue 1Her name sounds like a luxury car.... unfortunately, she's more of a rusty bike.I could print her address as I did previously..( you asked for that to be removed from review)So, you know exactly who they are. You know the estate etc.As for rest of review...You are well aware of the druggie problems that occured here a few years ago... You know he stole electric. Which meant he stole from residents. You took it upon yourselves to just let it go. You knowingly passed the cost onto other residents. You knew he was involved in drugs before you moved him here.That's the reason he had to move from another area!!I could print his name and address but I wont as he's clean now.As I said previous review...All you have to do is write to residents informing us who our housing officer is. (if we have one)It's not difficult....If you can't do it.... Or, don't think it's important that we knowwe'll request the info from New CEO and ask him to set up meeting with whoever it is and the residents.ALSO...STILL WAITING ON GLASS ON ENTRY DOOR BEING REPLACED. BEEN ABOUT 2 MONTHS. LOOKS AWFUL!

Babyshark · 26 July 2024

★★★★★ 1/5

Trustpilot

Orbit debt collection agency

Orbit came to my house said I owed for water rates firstly the account isn't in my name, secondly she got my phone number off my doorbell with my name she also had started recording me without asking my permission and also didn't contact us by email, letter, phone call nothing no letters for 2 years from the water company i personally wasnt aware i owed anything i was under the impression it was free as part of my rent with my private landlord I feel my rights have been abused, I've complained to orbit and are seeking legal advice due to date of protection laws I'm not prepared to give out personal details and you should look at all the reviews made against you which you have ignored there are a lots of unhappy people with your company's scare and bully tatics I've read by other people's complaints against you,you should be ashamed of yourselves and trust pilot havnt asked me for any personal information this sounds like another bully tatic dated 25/7/24

TheMartincook · 25 July 2024

★★★★★ 1/5

Trustpilot

Orbit debt collection agency

Orbit came to my house said I owed for water rates firstly the account isn't in my name, secondly she got my phone number off my doorbell with my name she also had started recording me without asking my permission and also didn't contact us by email, letter, phone call nothing no letters for 2 years from the water company i personally wasnt aware i owed anything i was under the impression it was free as part of my rent with my private landlord I feel my rights have been abused, I've complained to orbit and are seeking legal advice due to date of protection laws I'm not prepared to give out personal details and you should look at all the reviews made against you which you have ignored there are a lots of unhappy people with your company's scare and bully tatics I've read by other people's complaints against you,you should be ashamed of yourselves and trust pilot havnt asked me for any personal information this sounds like another bully tatic dated 25/7/24

Martin · 25 July 2024

★★★★★ 5/5

Trustpilot

Understood my concerns

They were very polite, clearly understood my concerns, and promptly addressed my needs, providing comprehensive and useful information.

Yingkit · 29 May 2026

★★★★★ 1/5

Trustpilot

Poor, poor, poor customer support!

Orbit,This is to inform you that your customer support line is extremely unreliable, useless & unprofessional. Why do I say this? It is because you have made it a habit of keeping callers in the queue for 30mins to 1 hour ⏳, and at times hang them up.Secondly, you have discriminately increased my monthly rate without actually declaring why.Thirdly, the property that I reside in has become a prison of illness, dying heaters & damaged walls not forgetting monthly incremental service fees.Fourthly, you delay responding to client emails & and threaten them with subpoena for arrears accrued due to your unprofessional accounting department.Last but not least, you don't seem to investigate matters but just sit back and let these troubles depress clients up.Something MUST be done! Hopefully, some big official will come across these reviews and hold this company accountable.

J · 18 July 2024

★★★★★ 5/5

Trustpilot

I been struggling with my mental health…

I been struggling with my mental health (bipolar relapse) due to family circumstances and Amy was asked to ring me to see how orbit can help support me .Amy really helped me she was very understanding and was easy to talk to l didn't realize they offer support for there tenants for their customer, Amy has good people skills kind regards Jane Newman

Jane · 12 January 2022

★★★★★ 1/5

Trustpilot

Altogether very very poor service.

The issue was originally reported by my mother who has since passed away, we have taken over the tenancy and todate been waiting for 4 years for repairs to be carried out. The issues we have experience are due to what was reported as subsidence, we have had numerousness people from Orbit and repairers staff attend but the other issues cannot be sorted until the main issue has been resolved. During the this time we have been paying full rent, Bet they would soon come knocking if i didn't pay the rent.Altogether very very poor service.

Mr · 8 July 2024

★★★★★ 1/5

Trustpilot

Awful

The communication between orbit and the companies they contract out is awful. Trying to get through to the call centre on average takes over an hour. Then often your cut off. Rent increases without fail every year & absolutely nothing to show for it. I have been fighting for a new kitchen for nearly two years as mine is vile from the previous tenants (nicotine stains damaged doors etc) and I’ve have 4 people now come look all saying different things. No one knows what’s going on. Been communicating with a ‘housing officer’ who I had to put in an official complaint about due to lack of communication & leading me on with false promises. If I don’t have to be in an orbit properly I would be. And I know a lot of people feel the same. Bullys. Money grabbing. Corporate greed.

Customer · 8 July 2024

★★★★★ 1/5

Trustpilot

If I could give them no.stars I.would

If I could give them no.stars I.would Orbit the way u are treating my son in law and his family is disgusting. My son in law has mental health issues .Yet u use bully tactics .Refuse to answer there calls .Have a go at him for the slightest thing .I am his legal advocate .I will not let u bully people .And your staff be rude just cause u can't do your job propley .My.son in.law will have lpa soon.so I will be dealing with this.U call yourself a charity .Well start acting like one .

Claire · 6 July 2024

★★★★★ 1/5

Trustpilot

Orbit Threatens To Take Me To Court For An Accrued Debt Under £30.00

Orbit Housing Association wrote me a letter threatening to take me to court & possess their property in which I've been an assured tenant for many years for a mere under £30.00 accrued debt! This came as a shock to me because I'm not an individual that intentionally fails to settle my rent.You see another thing with this company is their inhumane and "we don't care" response reaction in this matter. They accompanied all main housing law paraphernalia in the letter I received from them! As if that's not enough, Orbit's phone customer service is extremely unreliable in that they'll keep you on the queue for over 30 mins - then suddenly cut you off! What an Oscar they deserve to get for that - poor service in over 5 plus years. Another thing is poor building maintenance - they are freezing cold and unwelcome! Orbit know what I'm talking about here. As if this is not enough, Orbit kept increasing rental fees in 2023. Why do you threaten me? I need an answer. What a disgraceful company!

J · 4 July 2024

★★★★★ 1/5

Trustpilot

Orbit housing customer services

Orbit housing After reading all these bad reviews I have also found that a lot of the customer services don’t always write notes so obviously orbit then say you haven’t contacted them So what I do is record the whole phone calls on a iPad you just have to legally tell them your recording them you find then that all a sudden every thing is done by the book also follow up phone calls with emails so you also got a paper trail again then can’t deny any thing 👍👍 like to add I’ve have problems with the neighbours who have brought the house next door orbit told me to write a diary and contact the police for a reference number and yes orbit done nothing going on nearly 2 years They was more worried about me having cctv cameras for my safety not allowed asI be evicted you would think they would want all the drug dealers bad tenants and people being broken in to and attacked in their own home stopped but nope I can’t get camera footage asproof because then they actually have to do some work

Unhappy · 3 July 2024

★★★★★ 1/5

Trustpilot

KEEP AWAY, Terrible company and is very unprofessional.

Orbit is a very unprofessional company that always brakes the rules. We have had one lady randomly turn up about a complaint that she didn't know who or what it was about and going off a WhatsApp text. She then called my number and I'm not even the tenant and started being very rude and aggressive towards me and my mother. She started to deny all accusations about the visit. Then we called Orbit directly and the customer service agent from the tenant team was extremely rude and refused to help. She then said that Orbit housing association is a charity and it is not as they don't have a charity number and it's not on the website or on any letter so they are breaking the law. Then she wouldn't help at all and refused to put my through to a manager and she said its our job to call orbit daily to get a update on a dog application to keep one and that number is a premium number and they want me to spend 1 hour to get through and more to resolve the issue and that its not there job to call or contact residents so they need to pay my phone bill if i need to call them daily. There teams never communicate and half the time they don't know what each other do. After I called again and a lady who we spoke to was very nice and helpful and tried to sort out the issue. However this morning we got a call from them to say that my mum needs to pay £900 extra for rent on top of the £700 they take automatically from universal credit for rent and that we are not allowed any money for food, bills or anything and that's what the man said from tenants team. He then put my mum through to somone who actually knew what they were doing what is Rare dor this company/ charity and she felt with the issue. This company should be closed down as it is ridiculous and they don't know what they are doing. It is stupid on how they treat there tenants and I highly recommend NOT GOING TO USE THIS COMPANY. even they know that I have severe health issues mentally and physically and they threatened to kick us out.They also don't keep records of anything even tho they should and caim that the dog keepership forms were not filled in even tho i have a email chain from last year to date and had a representative come round without telling us to fill it in as the form is very misleading. THIS COMPANY IS A SHAM AND NO ONE SHOUDL USE IT.KEEP AWAY AT ALL COSTS!!!!!

Kieran · 3 July 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting company

Absolutely disgusting company, no communication between staff, they tell lies , treat people badly, they don’t care about their tenants , no customer service, their repairs service is non existent, absolute joke, probably the worst company that ever existed in the Uk, All staff need to be trained on how to do their job properly and to learn how to deal with tenants problems and also how to speak to people in an efficient polite way. One star I gave is being over generous but couldn’t give any lower

Chele · 3 July 2024

★★★★★ 1/5

Trustpilot

Disgusting company…

Disgusting company…. Don’t reply to complaints, don’t answer the phone and don’t help. I wish I’d never bought a house with them. 4 years after selling it and moving out I’m still having problems with them. Their service is inexcusable and I have no way to find out what is going on as they clearly have more unhappy customers than they can handle!They replied to this review to ask for more information to look like they were going to help and then ignored me when I provided it!!! Thanks for nothing Orbit….

Elizabeth · 2 July 2024

★★★★★ 5/5

Trustpilot

Bought a ĥome at Compton Locks

Bought a ĥome at Compton Locks, Fenny Compton but was very disappointed with the lack of attention to detail and poor workmanship. However we were visited by John the construction manager for Orbit very promptly and his attitude was very understanding and professional. He dealt with our issues and we agreed an action plan for remedial work including booking tradespeople before he left us. We couldn't have wished for a better service

Stephen · 5 November 2024

★★★★★ 5/5

Trustpilot

Well done BSW

Engineer was on time, smartly dressed and mindful of our home. Checked everything in detail, which put our minds at rest. Friendly and explained things thoroughly when we had any questions.

Janice · 15 July 2024

★★★★★ 1/5

Trustpilot

Communal heating charges ??

Communal heating charges ??? What ? I’m disabled cant get bath or shower , incase of injury . Strip wash in cold water . . I have seizures ….Yet I pay £126 per month (now £ 149 due to their error ) this year Now I’m paying for other peoples heating as I don’t use any ???? I’m not the only one my other neighbours agree with me They want meter readings to do personal They don’t care about the individual or customer in anyway .I’m sick of paying other people’s billsIt’s wrong Very wrong . I’m being scammed the poor and pensioners are being ripped here .Anyone who can help pleaseI would like a meter fitted for my heating And come off the communal bill I budget my money so I can get byThan Theres orbit’’’ stealing ‘’’ from me …What’s the point ??? This started from When I moved in . I accepted £12 a week for heating now it’s £31 odd due to orbit mistake ??? My friend lives in 3 bed and pays about £700 per year for gas heating I pay £1500 and now more ?? And I don’t use heating or hot water ?This is not fair in anyway…… So ???? All a load of b…..x The company orbit use are stealing from usAnd orbit allows this ??How are we meant to trust you Orbit ??

It’s · 25 June 2024