Orbit Kent reviews

★★★★★ 5/5

Trustpilot

I just want to say recently I have been…

I just want to say recently I have been going through the worst time of my life but orbit have been absolutely amazing as usual and every single member of staff have been just incredible thank you so much to leanne Kane and many others

Scarlett · 20 December 2025

★★★★★ 2/5

Trustpilot

I have been a tenant of Orbit for over…

I have been a tenant of Orbit for over 16 years and have been happy with them. I have had some health issues and I now need to use a mobility scooter. The tarmac outside is in a mess and I cannot get out in my scooter. This has been reported a number of times and no one has been out at all. The manager was supposed to call me back and this has not happened. I am also waiting for a repair that was reported 7 months ago. I understand that they have to prioritise jobs but 7 months is a long time. The office we report to is Stratford upon Avon. I am disappointed in the service being provided at the moment.

Jo · 13 November 2024

★★★★★ 1/5

Trustpilot

I was told that I would be put in…

I was told that I would be put in accommodation due to the flooding after 25 hours when Orbit knew about it the water from the upstairs flat was finally turned off. Then the person who promised me accommodation got in. His car and drove off. I have severe COPD which DR'S can confirm and am recovering from pneumonia which they also can confirm. Nobody has bothered to help me except to say we will pay your electricity bill. No am disgusted with the service.

Mr · 31 October 2024

★★★★★ 3/5

Trustpilot

Job was finally done but took a lot of…

Job was finally done but took a lot of chasing. It would be great to see some positive changes going into 2025. It gives tenants a lot of stress.

Stanley · 13 December 2024

★★★★★ 5/5

Trustpilot

Lovely gentleman

Lovely gentleman, informed of everything he was doing, very polite, neat and tidy, respected my property

Ms · 22 July 2026

★★★★★ 1/5

Trustpilot

Brocken Lift

I am writing this for all the people at 10 to 50 Larner Road. We have been without a lift for over 3 weeks.No one seems to be able to tell us when this will be fixed. Our Housing Officer is worse than useless andcontinues to pass the buck. We have elderly and disabled living here and feel we have been abandoned.You are our Landlord so do something.

Beryl · 13 March 2022

★★★★★ 5/5

Trustpilot

Iv been dealing with Becky .

Iv been dealing with Becky .. she was fantastic with me yesterday .. I was worried and stressed about my property issues and that I’m not happy with it .. she advised me so well so I understood and also helped put referrals and things in place .. I’m sad Becky was only covering as she did her job so well But I’m sure she wil excel in her new role

James · 25 August 2021

★★★★★ 2/5

Trustpilot

I've been waiting over a week for a…

I've been waiting over a week for a response from Orbit with regards to a question around the sale of my property. I've called over 5 times this week and have been un able to get through to the homeowners team. I've been promised a call back every time but no one has been in contact. The sale of my property is in jepoardy and Orbit don't seem to care to respond or contact me back. This isn't the first time i've had this issue within the last month. Only positive is the call operators which have generally been polite.

Andrew · 11 October 2024

★★★★★ 5/5

Trustpilot

The electrician was professional

The electrician was professional, and friendly. But this should have been done in the early part of the year, but the person's wife went into labour. It was never rebooked. When we had a inspection I informed the person. Then MPS tried to lay the blame by saying they had sent letters out for us to rebook. I no a post is not very good but to lose three letters wants some believing. The five star are for the workman not the company.

Susan · 7 October 2024

★★★★★ 1/5

Trustpilot

Check the quality of the Brickwork before buying from Orbit

I brought my house from Orbit Homes two years ago and initially I was very happy. However after only two years it was clear that my entire house was in need of re pointing. The mortar between the bricks was disappearing at a rapid rate. Not only has it been hard work and time consuming to get Orbit to get this arranged the standard of the work we have received since the work started has been absolutely awful. The brickwork is a complete mess. Orbits Customer Care Team and Manager has been next to useless on getting things rectified.

Ronda · 4 December 2023

★★★★★ 5/5

Trustpilot

Open the chat box dealt with a 🤖 but…

Open the chat box dealt with a 🤖 but not for ages, got straight to someone human without too much 🤖 push back,

Nula · 19 May 2026

★★★★★ 1/5

Trustpilot

U keep telling us we have to have it…

U keep telling us we have to have it done but u keep doing it 4 months to early its not due till December and you have done it the company must b short of money cause as a builder that's not normal its like having a mot 4 months before it's due the earlier they keep doing it the more money they make in the same period like its happened 3 years in a row u do the sums

Ronald · 20 September 2024

★★★★★ 5/5

Trustpilot

Home Electric Test

A very nice young man came and did an electric check in the house. He checked the safety of all the plug sockets, fuse box, smoke alarms, light fittings, and Emersion heater. He checked the electric meter outside too. I'm sure he did some other checks but can't remember what. He said I needed 3 new smoke alarms, which he went out and bought. One for the kitchen, (which I didn't have one in before) hallway, and upstairs landing. He was very pleasant and professional. He got on with the job which took him around 4 hours to complete, this included his paperwork, which he sat in his van to do. I am very happy with the service I received from this company.

Willow · 19 September 2024

★★★★★ 5/5

Trustpilot

Susan Conway-what an amazing woman

Susan Conway-what an amazing woman! Susan was my tenancy coach for 6 months and I am very great full and super happy for the help & support and advice I have received from her. Susan provided excellent service and always had time for me. She was very friendly and honest. She is very good at her job! Thank you for everything you did for me i really appreciate it. xxx

Karolina · 21 July 2021

★★★★★ 1/5

Trustpilot

I am beyond exasperated with Orbit…

I am beyond exasperated with this company - they are an utter disgrace. We have had no front entrance door to our building for over a month. I have spent hours and hours on the phone trying to get a resolution without any success. Aside from the foxes who try to enter our property at night, and the dangerous security issues this presents to all the residents in the building, this is severely jeopardising the imminent sale of my property. I am currently taking legal advice as it's the only resort I have left to try and get this resolved. Avoid them at all costs!

Laura · 11 September 2024

★★★★★ 5/5

Google

The sales team were lovely and guided us well through the process. They are very helpful and answered all questions we had or found the answer for us if they didn’t know. Thank you Lisa, Kirsten and Lesley.

Emma · 31 May 2024

★★★★★ 1/5

Trustpilot

Failure by orbit on ASB issues

Over the past 7 years since 2017,I and my disabled partner have suffered ASB from orbit tenants[x2]plus a non orbit tenant and a lodger sot staying with one of the tenants. Orbit even took sides with the aggressors against us. Orbit even used the garden contractors as a weapon against us.We have suffered verbal threats to kill us, racist comments, criminal damage, human urine poured over our front door/dog poo, stones thrown at us, front door smashed, assaulted, called a paedophile, pet cat poisoned.Orbits response 'Not our problem'. Even when we managed to get a Restraining Order in 2022. Orbit took sides with our aggressors.I have made 5 complaints against orbit and all have the same outcome, 'Nothing happening'. My latest complaint took 9 months to get the standard answer by orbit. Even when I supplied cctv of incidents and police letters informing orbit we were the victim, including racist comments and our front door being kicked in. Orbits answer on the door was 'Storm damage?' This is how orbit get away with doing nothing to help the victim.All that matters to orbit is 'Where is the RENT.''We were promised they would be evicted. All we have got is the status quo.Orbit staff have been appalling in dealing with the situation. They are in denial. The staff lie, give false promises, rude, deny all responsibility to act putting all the onus on to the police.Orbit are a disgraceful company that will not listen.

Doug · 2 November 2023

★★★★★ 1/5

Trustpilot

Orbit don't listen

Orbit don't listen. They ignore their tenants (customers as they like to call us). Their staff are rude also. Their contractors ruin our homes and don't care. Sooner I leave the better. I'm a vulnerable person and Orbit are aware. They just keep making feel low. Refuse me completely when I have a right. Also I made a complaint 26th March 2024. Couple of weeks ago they told me it's been resolved. Funny how I never got a response. They won't tale responsibility for their actions. They're certainly not for the people.

Natasha · 9 September 2024

★★★★★ 5/5

Trustpilot

Excellent Experience

Recently had our windows renewed and the experience was excellent. The guys who did it were superb and very friendly.

Peter · 2 June 2026

★★★★★ 1/5

Trustpilot

Neglect. You could start by repairing my electric…

You could help by repairing my electric s that rat's have chewed through the wiring on in the roof.This was reported to the housing Manager by email last Autumn many times, yet nothing has been done. Also to your repairs team 6wks ago who claimed this was an urgent situation, yet again nothing done. Then with your electrician check, who note I have no power along the hallway of my bungalow which leads to every room in the property, but the electric check was passed. HOW IS THIS POSSIBLE to be PASSED????.It's been so long now that I've been awaiting this repair that compensation is now due.

Customer · 28 August 2024

★★★★★ 3/5

Trustpilot

Incompetence has cost us a dog rehoming

We have a roof that is crumbling and possibly leaking for almost 3 years, and nothing has been done about it.But this is not the worst part.Rehoming a dog is made deliberately difficult.First we contacted the online chat. We were told to write a letter stating we would like a dog, with details and signatures, and it would be dealt within 48 hours.3 days later we received a form to fill in.To re-home a dog with dogs trust requires prior permission from a landlord for obvious reasons. Orbit refuse to accept this and will not accept a pet permission form without a definite breed defined on it, despite being told - directly in an email from the relevant department directly - that this was not necessary, and to just leave this part blank.After asking a member of staff over the phone about this, she contradicted what dogs trust themselves told me and refused to accept it, and hung up on me.Speaking to another member of staff, I was told (more politely) that they do indeed require the breed to be listed, but she still did not believe dogs trust's restriction, however she did say that if we marked it as urgent it would be dealt with quickly.We have most likely now lost the opportunity to re-home the dog we had hoped to get as a result of these ridiculous policies.If the form was provided immediately and it was made clear that the breed was a required part of the form, this would not have happened.EDIT: now 7 hours following their response, I have not received a private message on trust pilot from them regarding this matter.UPDATE 28th August: further phone calls regarding the pet request were still met with resistance, until I demanded to speak with a manager.This proved to be spectacular. He seemed genuinely concerned at the conflicting information and inconsistent times we were given. He also put us through to a lovely manager who kept working past hours to get this sorted for us, and we even have a letter stating any dog is fine.If I receive any information about this process being improved I will increase the score of this review again, but unfortunately I cannot increase it more because these obstacles are still in place as far as I am aware.

Chris · 28 August 2024

★★★★★ 1/5

Trustpilot

Kings Oak Park. Orbit not sticking to legal documents

Orbit sold us a house with a white picket fence included. The sales person said the house comes with it when showing us round. We then signed a reservation checklist which had this fence included. This document was signed by both myself and Orbit. Later, when it came to exchange, she said ‘the fence will be taken down soon’. I queried this and said but it wasn’t what we were told and that it was listed on my checklist. Orbit agreed I was right and said (in writing) the fence will therefore remain. A year or so later, we overheard a builder say the fence is coming down. So again I forward the emails back to orbit and the documents and they reassure me that ‘the fence will remain’. Fast forward to a month ago and we see builders ripping the fence out on our Ring doorbell. Absolutely no communication prior to doing it either. Orbit have said Chartway removed it and shouldn’t have done but Chartway say there is no planning permission for this fence and that it was only ever a temporary fence during the sales period. I spoke to someone from the Orbit sales team today who said the fence won’t be going back. Orbit have promised this and sold me the house on the basis it will remain but never had planning permission. I am not getting replies or a resolution from them either. Furthermore, Orbit said the fence could stay as I have a young child and it was for her safety. The fence was surrounding a pond and culvert area. There is a significant drop to the pond as well. They’ve taken the fence but left the fence posts which also looks awful. Also, they only took it down after a car crashed into the fence. This resident has been seen by many of us driving around under the influence and speeding. They drive over residents lawns and have crashed into garden furniture. They could have killed someone as they speed across a busy road/pavement often used by residents, dog walkers and school children. We have all reported this to Orbit and nothing gets done. They are struggling to sell the remaining houses due to these residents. We have had many other issues with Orbit as well. I would think twice before buying a property with them.

Sarah · 14 October 2023

★★★★★ 1/5

Trustpilot

I received a letter in the post to tell…

I received a letter in the post to tell my orbit wanted to buy my property, in this letter they had told me to not waste any money on doing the house up and they would rehouse me to a better house and have it fully decorated before I moved in. I am now a year still on living here with a house that is half done as I started the work and I can’t afford to do the house up if I am going to be housed another house. This is a year on and nothing seems to be getting resolved. It has made me very depressed and unsettled as I can’t organise anything due to not knowing where I will be.

Charlotte · 27 August 2024

★★★★★ 3/5

Trustpilot

The engineer was polite

The engineer was polite. Changed a part & mentioned the boiler needed a clip but he ‘didn’t have one in the van’. If they are coming for an annual check why don’t they ever have all the parts they need? It’s not the first time we’ve had to try and arrange another appointment for something that seems relatively simple and straightforward. A waste of our time and yours and a waste of money having to arrange a second appointment. Otherwise it was ok.

Mrs · 26 August 2024