Orbit reviews

★★★★★ 5/5

Trustpilot

Brilliant Divesh

Divest was polite, professional and answered my questions in a timely manner. Very happy with his response

Dal · 18 December 2025

★★★★★ 5/5

Trustpilot

Quick. Responsive. Clear and Polite.

Contacted Orbit via the Live Chat service. Casey picked up really quickly understanding my issue regarding a mutual exchange and promptly took action to arrange due the team to contact me directly.

Consumer · 26 August 2026

★★★★★ 5/5

Trustpilot

Impeccable service

The service provided was a non-judgemental service and Jacqui was not biased she was open as to what I could be offered and what and how Orbit could help me. I was so grateful to have been served by her as I had never been in a position in life where I had to ask for help but circumstances have put me in such a place of hardship. If the caliber of customer service was completely like Jacqui then more customers like myself would feel optimistic about a better tomorrow. Thank you Jacqui and thanks Orbit housing for employing such a wonderful member of staff.

Ruth · 27 March 2023

★★★★★ 1/5

Trustpilot

Apalling service

I have been a tenant of Orbit Housing since 2017. I have had no central heating since 24th November 2025. I am 78 years old and in feeble health. I have had several visits from various so-called engineers, who so far have failed to fix the problem. also the lady [leanne] who was liaising with me has stopped phoning me, although she promised she would

Bob · 12 December 2025

★★★★★ 1/5

Trustpilot

I Write this on behalf of my 87 Year…

I Write this on behalf of my 87 Year Old Mother who i care for..One Star is too much. Orbit have messed my Mother about for 5 MONTHS. A Simple request to make sure her Hot Water Tank is connected to Economy 7 Electricity as she has various Health/Medical Conditions. I can only say constant lies.. Calls not followed up..Contractors/Customer Services Customer Relations. 5 Months of excuses lies to be told off loaded saying the Service Provider British Gas are now responsible when I know this untrue. Hours on the Phone to Orbit. Now Job closed..Absolute Shambles. No service. No response. A Very Unhappy Customer....

Chris · 3 March 2023

★★★★★ 5/5

Trustpilot

Very thankful for speaking to Donna who was a great help in many different ways thanks again Michael

Very thankful for speaking to Donna who lifted my spirits when feeling down So Donna is going to help me with a link to mind for my depression and anxiety and is also going to try and help me replacement of a new fridge and washing machine as both are not working and need replacements ASAP and am just awaiting a email or text to help me with my money matters and white goods and health in general So was so much help and many thanks to Donna and the rest of the team at orbit for helping me and others in a time of need Thanks again Michael

Michael · 2 March 2023

★★★★★ 5/5

Trustpilot

Above and Beyond

Nick the guy who took my phone call was very helpful to my original enquiry, but he was also very helpful to my follow up regarding a repair that was first made in April and was still outstanding, TSG have contacted me and will attend my house this Thursday, once again thank you Nick

Ernest · 25 September 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would, Been an orbit resident for more than 10 years. 10 years of utter misery! Me & my children have been victims of consistent harassment & bullying within the local community since summer 2017. Had my windows smashed and egged almost daily and they completely refused to move us somewhere safe. Thanks for that 👍 They Left the window smashed and boarded up for 2 years! Finally got fixed but the guy cracked it when installing it and had to redo it at a later date! However he returned on a different date some weeks later and because he got no answer he ticked the job off as completed! That is not a completed job! I have had no functioning heating for more than 6 years! They fitted a new boiler years ago but the system needed flushing due to a blockage. Sent surveyor out time after time just for them to give the go ahead to flush it only for BSW to send their worker out to do that job with no equipment! All windows and doors have awful drafts coming through. There is mold EVERYWHERE in my bedroom and it absolutely stinks of damp. Getting the same way in my daughters room as well. Then July we had a major water leak due to Orbits utter ignorance of my request to fix a leaking overflow issue which resulted in a part in the loft popping off and water jetting up to the top of the loft spraying water absolutely everywhere! It was streaming throughout the house and even outside! Water was even coming through the thermostat in the wall! I called them in utter terror and panic to be told it’ll be a 4 hour wait this was at 3 pm on July 19th. No one ever came out till more than 24 hours later! Then when they did turn up the worker somehow missed that the ceiling was on the brink of collapse! He left and later that night that ceiling collapsed missing my youngest son and dog by mere seconds! That was 5 months ago and I still have a gaping hole in my landing ceiling which is pushing through arctic air and it’s absolutely freezing! That water leak has damaged numerous carpets which were not even a year old! It’s destroyed 2 lots of laminate flooring and my fridge freezer got water damage and packed up. Orbit have made 0 attempts at fixing anything in this house for years. Extremely Quick enough to take me to court because my mental health was in bits and it caused arrears but also took me to court on 2 other separate occasions without good reason. Reasons were they believed I’d breached my court order when I in fact I had not! It’s all Money Money Money with Orbit. They demand and demand with what feels like bully tactics but won’t use a penny to put this nightmare right. Took me to court fast enough now I am taking them to court. Steer clear unless you want a lifetime of misery & being left to rot in substandard living conditions. They don’t care about residents or how their neglect impacts them. This simply can’t continue

Cheryl · 22 December 2022

★★★★★ 5/5

Trustpilot

First impression.

First impressions of Loxley Court were brilliant, from the moment we saw the building from the front to meeting Emma and some of the other residents. When Emma showed us the flat I said yes straight away. We are looking to be very Happy here, can't believe how lucky we are at last.

Mr · 26 July 2024

★★★★★ 1/5

Trustpilot

Not fit for purpose.

I do feel sorry for all the hard working and well meaning staff at Orbit, I know from personal experience that there are many. I also know from personal experience that this organisation is not fit for purpose.Orbit are aware that I have ongoing mental health issues. They recently issued a Notice of Seeking Possession of my home because I was seven days late in paying one hundred and ninety pounds rent.Today I got up at 05:20Hrs to clear and clean my bathroom for repairs booked on 17th January that were required due to my bathroom being signed off when it had not been sealed. I was told at the time there would be a two month wait. By 11:00Hrs and given my previous experience with Orbit repairs and boiler safety check appointments I checked my account on the Orbit website and found that the repair date of 22/3/22 had been removed and now it only said that the job should have been done by mid February. Needless to say nobody contacted me or shew up and I had wasted my time and energy yet again.My experience of Orbit has been that they allow my neighbours to burn noxious chemicals under my windows day and night ( triggering my PTSD ). Orbit allow my neighbours to come onto my property and use it as and for whatsoever purpose they wish, to put a threatening note through my door, Orbit allow the same neighbours to bully and provoke me, to put up a camera that follows me around my garden and that watches me while I exercise and Orbit allow the same neighbours to tell an Officer of my District Council that I have been photographing their grandchildren in their garden. Orbit’s response to me being triggered bullied and called a nonce?. Not. A. Word.My Solicitor charges £450 per hour...Update as of 8/6/22:My bathroom is still unsealed and not decorated.The CCTV next door still looks over my garden and gym.I paid my rent on 30/5/22 and today I got a letter from Orbit dated 30/5/22, a Warning of Court Action due to my rent being overdue on 27/5/22 to the value of... £15.56Update as of 1/8/22. On 8/6/22 I left a copy of my Trust Pilot feedback as of 8/6/22 on my account in the Orbit website. I then got another threatening letter from Orbit claiming that court action was pending, this for a debt I had already paid before the letter was even written. I then paid £4000 into my rent account in the hope that it would stop the nonsense threats and by the close of business that day the funds had not been put into my rent account and I had not been sent a receipt. I asked why this was and got an apology and was told this was usual for them. After some time I was then contacted by Orbit who said “ Orbit are only allowed to hold a month in advance on your rent account as it can be seen as money laundering hiding money from the tax man, so I have issued you a refund form to complete for the remainder to be refunded “. Orbit continue to insist that it is my responsibility to do bathroom sealant and decoration, though I have made it as clear as I know how that the problem is that the bathroom was signed off without it being sealed. The bathroom was never up to the standard of the rest of the house. A 'Friday afternoon job' as one workman put it. For a year or so there was damp around both sides of the window and in the external wall where the extractor fan was mounted. Eventually an enclosed cowl was fitted to the exterior of the wall. The problem persisted. On the next visit 3/4 of a metre of unnecessary tubing was taken out of the space in the wall between the extractor fan and cowl. On the next visit a new fan was finally fitted. All the while I was fighting to get the fan replaced the paint across the whole of the ceiling was bubbling up, falling off and and fluttering down around me. I shall have to ask a professional to do the job and will present Orbit with the bill. I expect that if I do not take action quickly they will claim I am not keeping my home in good order.I did manage to eventualy get Orbit/MPS to replace a leaking tap in my kitchen. My water usage between January and May was less than 12 units per month. In July, while I waited for the tap leak to be fixed… 60 units. The chap who replaced the tap unit was very nice, unfortunately he somehow managed to flood my cupboard and didn’t fess up to it or try to clear it up and left me with a kitchen soaked where the cupboard lining meets the external wall and the cupboard and its contents completely soaked. He also left me with a not very sturdily attached tap and when trying to clean up I found one of the securing nuts hidden behind a downpipe in a pool of water.

R · 1 August 2022

★★★★★ 1/5

Trustpilot

Shared ownership with orbit

Shared ownership with orbit, is like asking someone to rob you while they are punching you in the face.There is nothing favorable when getting on the property ladder with Orbit. Over charges on communal repairs, management charges when they don't do anything, they even make selling more difficult.

Mr · 3 October 2024

★★★★★ 3/5

Trustpilot

I did not like how Sureserve gas…

I did not like how Sureserve gas services would not take responsibility for their engineers actions when flooding the customers kitchen and wrecking a cooker while replacing a boiler, they would not compensate for a new cooker or any damage caused by their actions.

Kimmy · 14 April 2026

★★★★★ 1/5

Trustpilot

I reported the repair over a week ago

I reported the repair over a week ago. It was supposed to be a 24h urgent repair and it has not been done to date. Water is pouring onto the electricity and gas boxes and customer service is passing the responsibility on to Robert Heat Hiting.

Wojtech · 28 October 2024

★★★★★ 5/5

Trustpilot

Engineer was good

Engineer was good. I missed one appointment and rearranged one appointment which they sent an engineer anyway. Then I got 2 threatening letters for technically missing one appointment it over the top it’s not my fault they sent an engineer out even though I rearranged the appointment . Disgusting behaviour!!!!!!!!!!

Mr · 16 August 2024

★★★★★ 1/5

Trustpilot

Don't expect Orbit to help when someone dies.

My mother was a tenant with Orbit for over 40 years. Sadly, she passed away more than a month ago, and since then I have been trying to inform Orbit and arrange the return of her keys.

Claire · 21 May 2026

★★★★★ 1/5

Trustpilot

Still ongoing despite formal complaint

I’m writing to formally complain about the ongoing issues I have had regarding outstanding repairs, lack of communication and transparency with Orbit.Payments: In January 2022 I received a letter outlining the direct debit payments for the year. I have now just received a letter (28th March) to advise of monthly payments increasing by approximately £34 per month immediately (1st April) with no explanation of why. This is not the first time Orbit have done this and it has created a habit of increasing the monthly payments with little notice throughout the year making it impossible to budget.Property: I reported a crack in my ceiling near the boiler when I purchased the property in 2017. This was never fixed and has since got worse.Car park lighting: I first reported that one of the lights in the car park was out in summer 2021. Since then, all lights were out, and this was consistently reported throughout the winter. I mentioned the safety issue every time I called. I could not see should anyone be hanging around in the car parks. I could not see pedestrians if I was driving unless my headlights were directly on them. I have called Orbit and explained that it’s not being fixed at least 10 times this year alone, both to the repairs number and customer resolution team. Your response of booking it in with MPS is not working. The lights remain off part from one. Again, I would like this removed from my service charge and to be reimbursed for this expense from last year.Mechanic doors: Emergency exit/token entry system added incorrectly. The system (that was added to our service charge) is null and void. You can still enter the building with a key and when leaving, you don’t need to press the exit button that’s been installed, you just turn the handle as we had always done. I’m unsure of why we had to pay for this job which nobody uses as it hasn’t been done properly.Car permit enforcement: After emailing a complaint to both Orbit and HML about a parking control enforcement without consultation, I have since received the letter that was sent to the houses to be informed. The homeowners living in the blocks were not notified or added to any consultation or survey process despite the main changes taking place to the parking that’s specifically for the blocks. The issue that was reported is the commercial vans that are parked opposite the houses on the street. It would make more sense to add a red/yellow line to the areas on the street where it is dangerous to park. Why would a consultation and survey only be sent to the houses (the ones who have complained about the on-street parking issue) but the solution is to penalise the bay car parks that the blocks use? Why was the survey/consultation extended to the ones that will be most affected by this change? As stated in my previous letter, I do not consent to this or cost to be added to my service charge after 1 year.Back door is broken: The door constantly breaks and has been broken for months. The door needs to be physically held in place whilst the lock mechanism returns to actually close the door meaning that it ends up being left open.Window cleaner: I reported that the cleaner comes, only cleans the windows on the first 2 floors and doesn’t clean the back windows. This hasn’t been rectified.Bin store: The lock kept breaking and replaced with cheap locks. A resident replaced it himself with a better quality one. Further highlighting that in the event the repairs are carried out, they are done in such a cheap way that the fault keeps returning.Management fee: I’ve been requesting to meet/see/communicate with a property manager which hasn’t yet happened. With so many issues in this building, I don’t see the need for a £3456 fee.I am appalled at the lack of service, communication or care received in my five years living here. I should not have had to reach this point over repairs and issues that were quite simple to rectify.A copy of this will also be sent to the housing ombudsman.Edited to add: I've already been in touch with the customer resolution team after the last complaint, it's still outstanding.

C · 29 March 2022

★★★★★ 1/5

Trustpilot

This really isn't good is it?

This really isn't good is it?I called at 9.45pm to your emergency line as I have a leak somewhere in the kitchen under the sink that is behind the actual plasterboard and has now leaked all under my kitchen floor making it squishy, the flooring is ripping and breaking due to the leak.I was told I would get a call.in the next 4 hours but maybe before....it's now 3.07am and I haven't had a call....I explained I have a special needs son and she assured me what I just stated. So I just waited up all this time for what? My son will wake up early and need 24 hour care, I'm a single parent and I'm going to have to deal with all the daily stress with little sleep. Thank you yet AGAIN for being a complete waste of time. I will cancel my direct debit that I set up to pay the rent and I am not paying another penny until the issues in my property are sorted.Don't house with this association, they don't care about tenants or the state of properties and when you are a few days late with rent they threaten you with all sorts of disgusting things. If you want your rent on time carry out the repairs on time, and as for emergency 24 hour call out? Hahahaha, who's going to crack the next joke?The longer you leave this water that's flooded my kitchen floor underneath the more damage, the more damage the more it costs you to rip it all up and replace it. ***UPDATE***I had an UNQUALIFIED plumber sent by Orbit by MPS to fix it.....he told me himself!! He isolated my cold water pipe going into the washing machine and told me that basically it was my fault and orbit would most likely not repair anything....fair enough.....He goes, tells me there won't be anymore leaking as it was that....I now have video evidence of the old eroding copper piping leaking! Of course it wasn't fixed as they sent an UNQUALIFIED plumber!! I will be contacting my local council to report this behaviour and I won't be allowing any of your contractors into my property to fix anything unless they can prove they're qualified to do so. Disgusting performance and the press will be getting this, I also want someone from orbit to contact me and explain why they allow UNQUALIFIED personal into properties to fix things they aren't qualified to do! He then told orbit he "didn't say it"....oh really? Why would I know that his Dad was a qualified plumber and took him on jobs as a kid and that's how he picked it up? I smell incompetent liars 💀🔫🔫🔫

Nempire · 27 March 2022

★★★★★ 1/5

Trustpilot

Poor customer care

I contacted the customer care team about a fire alarm that had been constantly going off from one of the houses currently being built. I spoke with Farzana, and then received responses from floor walker Paul.

Millie · 22 May 2026

★★★★★ 4/5

Trustpilot

My experience with Orbit has been…

My experience with Orbit has been mixed. Staff I’ve spoken to have generally been polite and pleasant, however dealing with ongoing ASB issues has felt very slow and frustrating despite repeated reports from residents.

Sara · 27 May 2026

★★★★★ 1/5

Trustpilot

Constant deliberate mishandling of complaints, corruption and ignorance!

I have made constant complaints about one of Orbit's tenants harassing me for the better part of 4 or 5 years.Back in around November 2014, I told the tenants son, who used a motorcycle that pavements were for people and not motorcycles, this is enshrined in law, namely Sections 33 and 34 of the Road Traffic Act 1988 and Section 59 of the Police Reform Act 2002.The son responded by telling his bully and thug father that I "threatened to kill him" when those words were never said. My exact words were: "pavements are for people, not bikes... numpty". Since then he made a point of riding his bike on footpaths knowing that I was watching, and on at least 2 occasions, there were small children playing nearby. Who knows what would have happened if he hit one of them, perhaps a disqualification and a prison sentence for causing serious injury by dangerous driving?Some time later, he had an accident on a dual carriageway after a car hit him, he got a new bike and his acts carried on unabated and he eventually got a large Honda motorcycle which was loud and backfired. He did this purposely outside my address while giving me the middle finger.I contacted Orbit Housing repeately, and all they did was DELIBERATELY mishandle my complaints, and ended in them ignoring me, despite repeated proof by way of video evidence. In the end, I just exposed them on Youtube and he sold his bike and I have not heard from him since.The father on the other hand...The father up to last year continued to harass me, using his loud motorcycles on footpaths, this includes riding them without wearing a helmet, almost running over small children, and reving up his engine between the hours of 4 and 5 in the morning knowing what he was waking me up every time. I started to record him and eventually got proof that he was pushing his bike past his house, but riding it past my address, which shows that he was doing it purposely.Since around 2 or 3 weeks after that video was uploaded to Youtube, I have only heard his bike start up once. That was earlier this year.In short, Orbit were less than helpful, and only cared about taking rent from their tenants, ignoring and deliberately mishandling complaints from tenants of other associations.**UPDATE**Orbit have now ceased all communications with me.This is because, in my view, their customer service is so bad, that it does not exist! I am also of the view that I can say with a degree of confidence that they dont care about the utter misery that their tenants cause people like myself and just prefer to ignore it. A lack of response here tends to support this theory as well.

Thomas · 11 November 2021

★★★★★ 5/5

Trustpilot

Supported by a stranger that made my day!

I was apprehensive about answering the phone because it was no caller Id but I am so glad I did Amy took her time and was very patient with me I felt lonely dark and quite sad this morning but Amy listened and explained what she was going to do for me she asked my permission to refer me to a couple of different support networks she cheered me up and I can tell she is a kind and generous lady. Thank you Amy 10 out of 10 darlin! Oh yeah she should get a pay rise and a promotion lol we could do with more Amy’s in this world…

Heidi · 4 November 2021

★★★★★ 1/5

Trustpilot

On Friday 15th October I was with My…

On Friday 15th October I was with My Mother in Her Flat ME2 4DX When the Kitchen Light failed to work. My Mother is 85 and Disabled and Phoned Saturday 9am to Report the fault. After insisting she was Disabled and used a Zimmer Frame around her Flat Orbit agreed to a 4hr call out. After no-one appeared another phone call was made and it was10hrs before anyone appeared who said he couldn't repair as wholesalers were now closed and would report and sort on Monday18th October. Needless to say no0ne appeared or contacted my Mother. After an official complaint was made. A Contractor phoned on Saturday 23rd and said it had not been followed up or request for repair was made. Mother was also casually told to put a Table lamp in Kitchen to use. Where is Health and Safety in that. Eventually 12 Days Later an Electrician appeared and fixed faulty light. I was told by Scheme Manager that Repairs are all on 30 Day Response and Later informed it was now 90 Days Response. How can Orbit treat Elderly Disabled Residents in this Way. They Just Don't Care about anyone. Only Silly Rules & Regulations.

Chris · 1 November 2021

★★★★★ 3/5

Trustpilot

They never listen to their residents and are good at creative accounting.

I have been an Orbit resident for less than a year and live in Rosalind Court, Stratford upon Avon, which is Orbit's 2nd largest scheme in Warwickshire with 102 flats.

Lee · 17 June 2026

★★★★★ 1/5

Trustpilot

Does the department exist /were my money

Oh were to start orbit were great during our tenancy but now we have moved out its been hell We moved out 3 months ago and when leaving we spoke to the person who would collect keys and survey property so we would get deposit back and he was going week after. All good but this is were the issues start We were billed for a month that we were not there and had to chase for that refund and took around a month to get that back Out deposit is held in separate account apparently and they need outcome of survey to issue refundI have had to chase every week with numerous emails and calls and what ever this department is either consists of one person or maybe there still using carrier pigeons and more code because I have had no response. I'm 3 months into my new house and should not have any dealings with orbit now it's becoming a joke now 1. Were is my money 2. Were are the staff dealing with my issue 3. If no one has heard from surveyor in 3 months are they ok should we send help 4. You have done works in the flat since I left so I assume it was fine 5.if everyone that moves out of a place owned by you are they all waiting 3 months (getting onto 4 months) for a deposit returned or our you hoping they just forget

Roger · 24 September 2021