Trusted Agent profile · Kent
★★★★★
973 reviews across 2 platforms
Off Nash Road, Westwood, Margate, Kent, CT9 4LB
Orbit's office in Kent, at Off Nash Road, is rated 3.4 out of 5 across 973 reviews on two platforms, including 11 Google reviews rated 3.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
4/5
TrustpilotGetting referred to help that I need to…Help offered
Getting referred to help that I need to help me sort out my rent and mental health.
Hi Helena, thank you for taking the time to leave a review. We're so pleased we were able to help. Orbit
5/5
TrustpilotSo helpful and understanding and sent…
So helpful and understanding and sent everything through email as said on call.
Hi Caroline, thank you for your review. We are so pleased you were happy with the service you received.
1/5
TrustpilotStill waiting for radiator to be fixed…
Still waiting for radiator to be fixed after 2 years book days off working and no one turns up, water coming from ceiling from burst pipe I had to fix myself as they looked at it and never came back, now soil pipe broken for 11 days waste from toilet all over garden still waiting they keep giving new job numbers and nothing happens cowboys
1/5
TrustpilotOrbit Housing you really need to start…
Orbit Housing you really need to start to inspecting your contractors work. If you’re gonna do a job do it properly
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSARAH helped us when my husband lost…
SARAH helped us when my husband lost his job. And we didn't know what we could claim. I don't know what we would have done without her .lovely lady
Hello Henrietta, thanks so much for taking the time to leave this review. Glad to hear you had a positive experience with us.
5/5
TrustpilotBeing positive!
Excellent talk and advice which I found very helpful. It has inspired me to become more positive and I have now become involved with Togetherall and much more.
What a kind review, thank you :)
5/5
TrustpilotVery welcoming very nice to speak to…
Very welcoming very nice to speak to and was very helpful
Hi Darren, thank you for taking the time to leave a review of your experience with the team.
5/5
TrustpilotI struggle with mental health,so making…
I struggle with mental health,so making the call was difficult. The lady was very understanding and very kind,and helpfu.So thank you
Hi Julie, thank you for leaving feedback and sharing your experience. We understand making that initial call can be difficult, so we are glad that once through to us you were happy with the service you received. If there is anything else we can help with please visit our advice and support page: www.orbitcustomerhub.org.uk/help-support. Thank you
5/5
TrustpilotDonna really took the time to listen to…
Donna really took the time to listen to me and tried to empathise with my situation
Hi Charlie, thank you for leaving such lovely feedback. We will pass your kind words on to our team.
5/5
TrustpilotI received a lot of help
I received a lot of help, advice and support. I felt encouraged that there is so much support available for my health condition.
Thank you so much for your feedback, we're glad you were happy with the service.
1/5
TrustpilotI would give no stars but obviously…
I would give no stars but obviously can't.Do not use this company. Absolute rip off i left the company in march and they are still sending me bills for almost 5000 pounds forthe year for gas and electricity. I live in a normalsize house and due to work iam hardly at home because of travel. Money grabbing company. Solicitors are now involved
1/5
Trustpilotive been a customer for 24 years and i…
ive been a customer for 24 years and i can what a shower,customer service really what a godsend covid they can just completely give up answering the phone
Good Morning, Firstly I want to apologise for the issues you are experiencing and the trouble in contact us. In order for my team to assist you further please contact our Customer Relations Team on the below Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSupport from Lucy!
I asked for support from orbit and Lucy delivered it! She checks up to make sure things are going smoothly too and keeps in contact!
Hi Luke, thanks for taking the time to leave this feedback. We're glad you received the support you needed.
5/5
TrustpilotHelpful
Very friendly and helpful and easy to talk to
We are pleased you are happy with the service you received. Thank you for your review.
1/5
TrustpilotAmy had baby in January that we was just left . Nobody took over . Appalling service from orbit to tenants
Amy had baby in January . Was informed someone will take over & nothing . Service is appalling .
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotWas very helpful emailed me some info…
Was very helpful emailed me some info on things that could help me out plus shes going to keep incontact too
Thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotVery kind understanding and easy to…
Very kind understanding and easy to speak to.
Hi Emma. Thank you for taking the time to leave a review.
5/5
TrustpilotGreat advice and support
Great advice and support. I am so grateful.
Thank you for your positive feedback.
2/5
TrustpilotCan't get ahold of customer service…
Can't get ahold of customer service please call me at 208 948 5597 l need parts please call
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAmazing support finally from Natalie…
Amazing support finally from Natalie help and support team a great listening ear. Valid member of your team. Very impressed
Hi Danielle, thank you for taking the time to leave this feedback. We will pass on your kind words to Danielle, thanks again.
5/5
TrustpilotSo kind
So kind, understanding and helpful.
Hi Eric, thank you for your review.
5/5
TrustpilotThe lady I spoke to on the phone was…
The lady I spoke to on the phone was brilliant doing her job and helping me with things. So I’m very pleased and happy
Hi Sharron,Thank you for taking the time to leave us this review, glad you got things sorted.
1/5
TrustpilotThis company is full of people lying…
This company is full of people lying and sending people around in circles instead of doing a repair to a home
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSharon Jones amazing lovely person…
Sharon Jones amazing lovely person really helped me she offered brilliant advice and helped me all the way and can’t thank her enough xx
Hi ChloeThank you for taking the time to leave this positive review, I will make sure your kind words are passed onto Sharon. Thanks again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Orbit's Kent office has 973 reviews across two platforms: 11 on Google, 962 on Trustpilot (across the whole business).
Orbit Kent is rated 3.4 out of 5 across all 973 reviews, and 3.5 out of 5 on Google from 11 reviews.
Orbit Kent, Off Nash Road, Westwood, Margate, Kent, CT9 4LB.
