Trusted Agent profile · Kent
★★★★★
979 reviews across 2 platforms
Off Nash Road, Westwood, Margate, Kent, CT9 4LB
Orbit's office in Kent, at Off Nash Road, is rated 3.4 out of 5 across 979 reviews on two platforms, including 11 Google reviews rated 3.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
4/5
TrustpilotGood quality, bad neighbours
The house and backyard are made of high quality materials and sturdy too. We couldn't ask for better since we've been with persimmon homes and the fence and doors were made out of paper and quality of the stairs and insides were at most serviceable. We haven't moved in yet so I will update this review as time flies by. However the neighbours are absolute trash. They put their garbage in our bins...
5/5
TrustpilotI needed help when I moved in as I…
I needed help when I moved in as I wasn’t well health wise and mentally and wasn’t sure what I needed to do and when, having Tom as my “ safety net” helped me feel comfortable and safe
Hi IanWe're so glad Tom was there for you when you needed support. Thanks for taking the time to leave this review.
5/5
TrustpilotMy Tenancy Coach
My Tenancy Coach, Susan Conway, has been an amazing support system during my first time living alone. It has been a comfort knowing that if I had any questions or worries I could email or call Susan for advice.
Hi RebeccaWhat kind words! We will ensure this gets passed onto Susan, thanks.
4/5
TrustpilotPrompt and efficient service
Hi Ian,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThis housing association is truly…
This housing association is truly amazing even when I tell pple what they have done and supported me with they find it hard to believe. Thanks Orbit and to Susan Conway my support worker. As well as Emily
Hi Corine, what kind words! We will ensure this gets passed onto Susan and Emily thanks.
5/5
TrustpilotOrbit Review
Orbit Review, just had call from Morgan at Orbit, really understood my problem and was very clear and helpful with lots of good advice, did not judge and was very professional as well as being friendly...
Hi Tony, thank you so much for your review, we're glad you were happy with the service.
1/5
TrustpilotBeen with Welsh water 10 years
Been with Welsh water 10 years. That's 10 years of paying them what I owe.
5/5
TrustpilotProfessional
Professional, polite, quick
Hi Paula,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotAppaulling 3rd rate housing company
Appaulling 3rd rate housing company, AVOID at all cost.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotHelpfull on the phone with what they discussed they…
Helpfull on the phone with what they where saying hoping to sort things out with what they said
Hi Mark. Thank you for taking the time to leave this feedback.
5/5
TrustpilotA little hope for the future.r…
I can't falter the staff that work for you, Lucy gave me all the information I needed and explain how the scheme worked and will hopefully be working with me in the new year.
Hi Nick, thank you so much for taking the time to leave feedback. We will pass your kind words onto Lucy.
5/5
TrustpilotFriendly and efficient
Hi Cynthia,Thank you for taking the time to share some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotPoor upkeep of site
As a potential buyer I became aware of their failure to keep the site in a tidy condition. A resident told me this is an ongoing problem and their customer care is very poor.
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
1/5
TrustpilotVery poor customer relations and repairs department and their contractors
They do not keep to their own repairs charter.They do not care about the tenants or the tenants rightsQuite happy to actually break the law and leave tenants without their basic requirements, hot running water, during the pandemic
Linda, thank you for your feedback and I am so sorry to hear of your experience. We work hard to ensure that we meet all legal and regulatory requirements. We are in the process of looking into your concerns and will come back to you.
5/5
TrustpilotVery caring and sympathetic.I found my…
Very caring and sympathetic.I found my councillor empathic and willing to listen and respond professionally.
Hi Andy, we are so pleased you were happy with the service you received. Thank you for your review
5/5
TrustpilotDonna on the phone was fantastic really…
Donna on the phone was fantastic really helped me out and was lovely could not fault her on bit
Hi Neil, thank you for your kind words. This will be shared with the team.
5/5
TrustpilotShe was very supportive to me and…
She was very supportive to me and helped me out with everything I need thanks
Hi Marilyn, thank you for your positive feedback.
5/5
TrustpilotThe service was very valuable
The service was very valuable. Unfortunately at the time I was unable to gain the most from it but it will be very valuable to me for now and the immediate future.
Hi Maria. Thank you for your feedback. We are glad you're finding this support valuable! All the best, Orbit.
5/5
TrustpilotI was helped by Jo-Anne Lyon at Orbit…
I was helped by Jo-Anne Lyon at Orbit regarding getting some replacement kitchen equipment She was very helpful during the process, which did not take very long, and I am very happy with the results
Hi Colin,Great news, we will make sure Jo-Anne receives your kind feedback. Thanks for the review.
1/5
TrustpilotRefused to answer any emails
Refused to answer any emails. Have no interest in any customer complaint. Just ignore them and hope they go away, seems to be the attitude
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAbsolutely lovely lady everyone should…
Donna Absolutely lovely lady everyone should be as nice and kind as her
Thank you for taking the time to leave such lovely feedback.
5/5
TrustpilotI'm very happy with my service I…
I'm very happy with my service I received and made me feel comfortable
Hi Sabrina, thanks so much for leaving a review.
5/5
TrustpilotAfter being contacted by Lucy recently…
After being contacted by Lucy recently I was extremely happy with how I was treated the help she offered and the empathy shown to my situation. Thank you
Thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotThe lady i spoke to today came across…
The lady i spoke to today came across as a very caring and patient. She made me feel that i will have someone to help me to be "human" again. Thank you x
Hi GillianThank you for your lovely review, we're glad you received the support you needed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
