Trusted Agent profile · Kent
★★★★★
979 reviews across 2 platforms
Off Nash Road, Westwood, Margate, Kent, CT9 4LB
Orbit's office in Kent, at Off Nash Road, is rated 3.4 out of 5 across 979 reviews on two platforms, including 11 Google reviews rated 3.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotSupport from Lucy!
I asked for support from orbit and Lucy delivered it! She checks up to make sure things are going smoothly too and keeps in contact!
Hi Luke, thanks for taking the time to leave this feedback. We're glad you received the support you needed.
1/5
TrustpilotAmy had baby in January that we was just left . Nobody took over . Appalling service from orbit to tenants
Amy had baby in January . Was informed someone will take over & nothing . Service is appalling .
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotHelpful
Very friendly and helpful and easy to talk to
We are pleased you are happy with the service you received. Thank you for your review.
5/5
TrustpilotWas very helpful emailed me some info…
Was very helpful emailed me some info on things that could help me out plus shes going to keep incontact too
Thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotVery kind understanding and easy to…
Very kind understanding and easy to speak to.
Hi Emma. Thank you for taking the time to leave a review.
5/5
TrustpilotGreat advice and support
Great advice and support. I am so grateful.
Thank you for your positive feedback.
2/5
TrustpilotCan't get ahold of customer service…
Can't get ahold of customer service please call me at 208 948 5597 l need parts please call
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAmazing support finally from Natalie…
Amazing support finally from Natalie help and support team a great listening ear. Valid member of your team. Very impressed
Hi Danielle, thank you for taking the time to leave this feedback. We will pass on your kind words to Danielle, thanks again.
5/5
TrustpilotSo kind
So kind, understanding and helpful.
Hi Eric, thank you for your review.
5/5
TrustpilotThe lady I spoke to on the phone was…
The lady I spoke to on the phone was brilliant doing her job and helping me with things. So I’m very pleased and happy
Hi Sharron,Thank you for taking the time to leave us this review, glad you got things sorted.
1/5
TrustpilotThis company is full of people lying…
This company is full of people lying and sending people around in circles instead of doing a repair to a home
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSharon Jones amazing lovely person…
Sharon Jones amazing lovely person really helped me she offered brilliant advice and helped me all the way and can’t thank her enough xx
Hi ChloeThank you for taking the time to leave this positive review, I will make sure your kind words are passed onto Sharon. Thanks again!
5/5
TrustpilotExtremely helpful
Extremely helpful, empathetic and reassuring towards my current situation.
Hi Jules, thank you for your positive review.
5/5
TrustpilotShe listened and was able to signpost…
She listened and was able to signpost me to people who can help.
Hi Emma, thank you for taking the time to leave a review. We really do appreciate your feedback.
5/5
TrustpilotVery kind caring kind and very helpful
Very kind caring kind and very helpfulAnd a lovely lady
Hi Karen, thank you for your lovely review. We will share this with the team.
4/5
TrustpilotVery very helpful but not overpowering…
Very very helpful but not overpowering or detrimental. Offered me every service possible to help me through my situation, Thankyou
Hi Amanda, thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotThe lovely lady made me feel at ease…
The lovely lady made me feel at ease and gave me really good support really made me feel comfortable
Thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotWas very helpful kind and everything…
Was very helpful kind and everything was explained brilliant
Hi Phil, thanks for taking the time to leave a positive review!
5/5
TrustpilotDonna listened and understood what I…
Donna listened and understood what I was say.
Thanks for your kind words Cheryl, we will make sure to share this with the team.
5/5
TrustpilotWas wanting to help me
Was wanting to help me. Was very thoughtful.
Thank you for taking the time to leave feedback!
1/5
TrustpilotUseless customer service
Useless customer service, useless solicitors, usless maintenance company's used. Definitely would not recommend, they're all under qualified, rude, amateur people who work there.
Good Morning George,I am really to sorry to hear of the service you have received and want to reassure you this not what we expect. Please contact my Customer Relations Team directly who will take some details from you and look into this matter. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotVery helpful, totally recommend.
I would like to amend this review and can confirm that Orbit Homes are very helpful as they have been in touch with us.
Good Afternoon Panagiotis, I am really sorry to hear the issues you have experienced. If you would like to contact our Customer Relations Team on the below channels we will assist you further with this. Customer.Relations@orbit.org.uk02476438244We are open Monday-Friday 8am-6pm. Thank you
5/5
TrustpilotMade me feel at ease and answered My…
Made me feel at ease and answered My questions
Thank you for your positive feedback. We're glad that you were happy with the service you received.
5/5
TrustpilotThis lady was lovely and very helpful…
This lady was lovely and very helpful and professional
Hi Emma, thank you very much for taking the time to leave a review.
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