Countryside Homes Home Counties South Kent reviews

★★★★★ 5/5

Trustpilot

Couldn't be happier from start to finish!

I recently completed on a property at Highfield Place. Deb, Tara and Megan have been excellent throughout the process and kept me updated throughout COVID. Such a friendly and helpful team! I have had a stress free experience with Countryside and I'm delighted with my purchase. It was really important to me that I found the right property and have been very indecisive! I had visited quite a lot of different developments within the area and Countryside stood out above all of the rest. The girls were always on hand to help guide, advise and hopefully didn't get too fed up with all of my visits! :-) Not once did I feel pressured. The property is a modern build and spacious and I was very happy with the "extras" that come as standard with Countryside. I have the reassurance of being covered by the warranty. Great choices for carpets, tiles etc which are fantastic quality. The finish to the property is to a very high standard and the workmen at site have been very careful. Not just the interior but I'm so impressed with the exterior. From the fences, walls to the turf and plants, everything looks amazing. My day of completion went really smoothly and Megan was there to hand over and ensure I had all the information I needed. Such a personal touch to the whole process, I really felt looked after. Received a welcome pack which was such a nice surprise, especially since I had forgot to buy new mugs!Site Manager Marc has gone above and beyond to make sure everything was as expected and to see if there was anything that needed to be sorted. The aftercare has been exceptional. Overall I'm extremely pleased with the whole experience of purchasing my property through Countryside and wouldn't hesitate to recommend them. Thank you so much!

Andrea · 4 January 2021

★★★★★ 5/5

Trustpilot

Millfields countryside NEW homes Birmingham

I just thought of writing somewords about newly built homes at Millfields countryside NEW homes Birmingham! We are first time buyers and looking to relocate to Birmingham due to personal reasons and an aspiration about our young growing family in mind!  We were searching for a newly built home in and around Birmingham with our preselected thoughts in our mindsince a year plus! We did search and enquired about a couple of development sites and theirnew home specifications, purchase price etc.  We had some good and bad experiences from a few builder responses! However, we got in contactwith Pam Johal the Sales Executive at Millfields countrysidehomes in the month ofJanuary 2024! During our first phone conversation with Pam Johal, Kindly mentioned to me that I need to visit the site in person to get a better understanding about new home details by making enough time myself. As it is a BIG move and Purchase. However,Pam answered all our queries and questions over couple of phone calls, by providing full details about the countryside new home, that us built initial confidence! During our site visit the show homes and constructions, civil engineering plans attracted us a lot! Out of which TOP one is the kitchen and fittings they made it unique compared toother builders along with energy saver natural brightness to the new home via sky light windows!  Alongside of mine, my wife andkid just liked it as well! However, at that time we did not have readily availableplots for our affordability! So, we did mention to Pam please reach out wheneverthe new plots were released! So, kind of Pam that she kept us with the newly released plot details. Gave us enough time to select a plot by sharing all the requested information. That time we had a great confidence that enabled me to reserve oneof the detached ‘3’ bed NEW HOME. So far, all new home purchasing process going smoothly. Looking forward to new home building completion and occupancy! Hopefully I will be able to share moredetails about our living in new home experiences soon! Special Thanks to Pam for your so far support, guidance, advice! we are certain that it will continue till the endof the process!

Ntn · 21 April 2024

★★★★★ 5/5

Trustpilot

Dutton fields, great experience

We have had a really positive experience at Dutton fields with Annabelle and Sian. They have been there through our many questions and nothing is ever too much trouble. I wouldn’t recommend the solicitors they suggested (PLS) but that is another story.The quality of our home is fantastic, far better than any of our friends who have purchase new builds in the past few years from other companies within the Chester area. We moved in a week ago and have had literally 3 things on our snag list and they were sorted quickly. The site manager is always on hand to help and even took out rubbish away on two occasions as our bins hadn’t arrived.Thank you Annabelle, Sian and Sam (progress team) for everything

Debbie · 29 December 2020

★★★★★ 5/5

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First Time Buyers.

As first time we had no idea what to expect when buying a house, we needn’t have worried after deciding to buy with countryside. Initially we had gone with another developer but what countryside offered and included was far superior.From day one we were kept up to date on everything, from the progress of our house to the purchase procedure and everything we needed to do. Sian and Annabel were brilliant and went above and beyond to help us with a few difficult situations which resolved them completely. Even after completion we have called on them to help which was done instantly. We would recommend buying a countryside property to anyone and hope they are lucky enough to deal with Annabel and Sian. Thank you!

Raych · 1 December 2020

★★★★★ 5/5

Trustpilot

First two months

We moved into our new countryside home a couple of months ago now and the team have been fantastic. As with all new builds you get some snags which on-site customer services could not be happier to help with or more accommodating.Pre-move in, the sales team were absolutely amazing and helped us out every step of the way (*Shout out to Stuart - without who we would probably not have got the house, definitely not within the timelines we managed to complete the sale in). Slightly less positive to deal with the work completed by contractors and less support/friendliness given from more centralised Countryside customer service. But all onsite are very friendly.On the whole would definitely recommend as lovely home that suits our lifestyle and lovely team at Wakefield.

Amanda · 15 November 2020

★★★★★ 1/5

Trustpilot

over promise, under deliver

They were amazing, right up to the day we moved in. And then it was like we were abandoned and fending for ourselves. Not only does the customer service completely drop off the radar, but they also back track on promises made. We purchased our house on the basis there was going to be an access path built at the end of the developement providing safe access for children to the school, providing a direct route for all residents to the center of the village and the playpark, and providing a link from our development to the rest of the village. After selling all of the plots, they have now decided not to go ahead with this access, without consulting residents, or didn't even inform resident either. To say they over promised and then under delivered is an understatement. There is no consideration for residents AFTER you move in and have paid your money, and there is NO transparency or communication. We are sincerely absolutely disappointed with Countryside, and have learned a hard lesson.I emailed my concerns about footpath and breach of plan condition on Sunday 8 November to “group” email address, still no reply on Thursday 12th November.

Stacy · 12 November 2020

★★★★★ 5/5

Trustpilot

Countryside property - Coppenhall Place

We originally had been looking to buy our first house for nearly two years, new and older builds but hitting new problems with each attempt. We had seen the Coppenhall Place was coming to the area and decided to go and have a chat with the sales team. We were first on the doorstep of opening day and we have recently moved in to our property!Our first contact was with Martin who dealt with most of our first stages of the purchase, until moving office, and we used their recommended mortgage advisor Mike who was also brilliant. The purchase came with its difficulties thanks to COVID-19 but we're grateful to be at the other end. Penny and Victoria then took care of us through the latter stages of our purchase, to completion and aftercare and have always insisted that we get in touch if we need them. They have been quick to call or email to check on things for us or respond to us. The site manager Natalie has been absolutely excellent. She has kept in contact through-out, rectifying any issues we may have and answering any questions. There have been some snags which we expected, but they have been dealt with swiftly, Natalie has ensured that the site team could work around our schedule as much as possible, all of whom have been lovely. We feel very lucky that she is on our site!Our home is beautiful and we are thrilled to finally be home owners, with help from all at Countryside, Coppenhall Place.

Ellen · 10 November 2020

★★★★★ 5/5

Trustpilot

Fantastic Sales Consultants and Site…

Fantastic Sales Consultants and Site Team!Countryside development has some of the best sales Consultants and Site team by far, especially the Coppenhall place development. Victoria and Penny have been nothing but incredible through my entire home purchase journey, and home move transition. They have gone above and beyond to ensure that I have every support required, information about the area, help with snags, even keeping me company on completion day, as covid meant that I could not have my family with me on the day. The Site team, especially Nat, have made it such that any issue raised has been resolved without any complaint, and very promptly, and your house, I believe every single house is a priority to the site team. A massive thank you to Penny and Victoria, who were like my family here before I had family over during covid. Thank you Penny for all the advice, help, and even helping me to print documents before our printer arrived. It would not have been the same without you.

Tolu · 6 November 2020

★★★★★ 1/5

Trustpilot

Wasteland 2 years post moving in

We bought a Countryside property in Sept 18. Its a small development of circa 80 houses. There is a large open area which should be turfed, a childrens play area, a walkway round the whole development, willow tunnel etc etc all the nice things you would expect and sold when you go through the sales process. It is still a wasteland even though Countryside finished on site 18 months ago. Nothing from their management or customer care. Total disregard and no interest in resolving. On top of this add in a total fiasco with waste water suppliers so residents paid the wrong supplier, their landscaping management team, Chamonix (who have affiliations with Countryside) who work on other Countryside developments (google for widely publicised battles) all our upstairs floor boards needed to be secured as the roof was left off for too long (a contractor who worked on the development told us this) very poor paint finish throughout - pencil circles all over the place so clearly not checked before handing over to us. Very poor parking arrangements which means cars are dumped everywhere, not enough visitors spaces. The list is endless. The Customer Care has been woeful. All helpful for the 1st few weeks and then unfortunately drops off. To be living on a development with wasteland (and believe me it looks awful) 2 years since purchasing is quite unbelievable that they can get away with it.

Jennifer · 6 November 2020

★★★★★ 5/5

Trustpilot

Countryside properties FTB & HTB loan

My wife and I have been on the hunt for a house for ages, being first time buyers we were a bit dubious to new builds and honestly had always ticked that little box on Rightmove or Zoopla saying ‘do not show New Build’ we were in the process of buying a regular house when we went into the first lockdown..valuations stopped and our mortgage company pulled our 95% mortgage. Devastated, my wife persuaded me to just go and look at some new build houses..which I reluctantly did! I can honestly say we went to see some belway and other new build developments but when we walked into the countryside show home I was wow’ed! I fell In love and the sales office were so helpful and not at all condescending (like we had experienced previously) and answered a million questions for us..we decided to reserve the same day and with the HTB equity loan the 95% mortgage wasn’t an issue. We completed on our home on Friday 30th October 2020 and we are so happy, honestly the girls in the sales office at Abbotsfield are two of the nicest people and genuinely get excited about everything with you! I can’t thank Angie and Lisa enough for everything! You are a credit to countryside properties and if it wasn’t for covid I would love to give you both A massive hug and thank you for helping our dream of owning our first home come true!

Steph · 4 November 2020

★★★★★ 5/5

Trustpilot

very helpful gave plenty of time to…

very helpful gave plenty of time to look round show house and seemingley good deals to be had

Gill · 9 August 2026

★★★★★ 2/5

Trustpilot

my little story

If you are reading this post, then you are most probably looking for reviews on Countryside Properties. You may or may not want to take what I have to say into consideration.My partner and I bought a property with CS at the end of 2018. Our experience was initially as you would expect from someone who is looking to sell you their product. We had a few minor issues, but the real nightmare began after we had moved in for about a year.We woke up one day in February to an email from CS stating that out fence has been wrongly placed. This was followed by a letter from them. There wasn't any apology or courtesy call. Just an email along the lines of “we will move your fence”. When we asked for clarification in the form of a surveyor’s report showing the discrepancies in the measurement. We were sent a forwarded email and told that that was good enough. This email only came after multiple attempts requesting for one. Our queries as to how this situation would be rectified was ignored along with any concerns we had (the surveyor’s drawings had not include the entire length of our fence). Since the occurrence of this issue till now, none of our concerns or questions were addressed. CS has essentially bulldozed their way through to resolve this issue to their benefit. Communication from CS was very poor. There was very little communication and any communication was very uninformative and dismissive. An example of this would be when we received an email on Friday at 5pm stating they would be over on the next Monday to sort out the fence. I do not understand how they could expect us to sort out leave over the weekend at a drop of a hat. Oh, those questions we had, still not resolved. It’s a case of we are doing this whether you like it or not. Please bear in mind that we have been in communication with the Head of Customer Service throughout all this time and this is the level of communication we got. Work has begun and all the issues and concerns which we raised prior to this has reared its heads with no solution from CS.My partner and I understand that there will be an element of human error (like most things) but the way CS tried to rectify a mistake they have made (and have admitted to) is appalling. If this is the way CS's head of customer service manages a mistake they have made and admitted to one can only imagine how they would respond to other teething issues that comes with a new home.Edit:1) formatting and grammatical errors.2) Update: The builders told us that they had to straighten the fence (again, not mentioned to us). They have removed my neighbour’s fence without his permission, and he is now left without a fence. They have moved our fence beyond the measurements we were told. Four houses are now left without a fence. When we tried to contact someone at CS, nobody seemed to have any idea as to what was going on. Oh and the Head of Customer Service was on holiday. After a desperate 20 calls only did she responded and said someone would get in touch with us.

Chee · 28 October 2020

★★★★★ 5/5

Trustpilot

Exemplary Service at Dutton Fields - Site Manager and Team

I have already written a review on the sales team at the Countryside Dutton Fields site however I needed to do the same for the Site Manager Chris. There is always worry moving into a new build and some of the horror stories you hear of them being thrown up but this isn’t the case at Dutton Fields. On moving in Chris and his team have gone above and beyond to rectify any issues although I must add, very small issues! He is obviously an extremely busy man but he cares and will make himself available to ensure things are sorted. He’s a credit to the Countryside team, what an array of staff you have at this site, literally customer service at its best!!

GEMMA · 19 October 2020

★★★★★ 5/5

Trustpilot

Dutton Fields, The Final Months To Completion

Well who could have predicted what was happen after we had reserved our Plot in February'20 and my last review, thats right Covid 19.So from an original completion target of May/June'20, it was delayed till the 30th September'20.Throughout the delay, we had lost our first buyer, then our buyers had lost theirs, but both the Sales Consultants at the Dutton Fields sales office Annabel and Sian stayed positive and very helpful throughout a very stressfull period. No matter what questions or queries we had, both Annabel and Sian were there to answer or find the answers we needed.Sadly Covid-19 had taken away some of the delight and excitment towards the completion date, but again we were warmly wlecomed into our new home by both Annabel and Sian.The first couple of weeks have been hetic with building work still ongoing, but again the Site managers have been a pleasure to talk to and been very helpful and curtious along with no hassle in recifying a few minor snag issues around the house.All in All todate we are delighted with our new countryside home

Mr · 18 October 2020

★★★★★ 2/5

Trustpilot

Beaulieu Chelmsford - Poor landscape design

Their house interior is good, however the biggest downside of their design in Beaulieu Chelmsford is when you open the door of the house, the road is literally on your doorstep! There is very little pavement or separation/footpath between your house and the road, you might get hit at the front of your door! And you will be walking next to a driving car when you walk home, for this reason their houses landscape is very poorly design! It doesn't take long for them to plan a good internal floorplan usually you just copy and paste the internal house floorplan onto every house, it is the design outside that matters and it takes time in the design planning which these builders and developers often just overlook, they lack and fail to look into what architects would look.

Chilly · 30 September 2020

★★★★★ 1/5

Trustpilot

Very disappointed with Countryside Properties

Below is a true account of what has happened to me.I completed on my first home with Countryside on 28th August 2020 at their South Oxhey Central development. I bought off-plan and went by all the details I was told in person by multiple people at the sales office as well as the sales brochure and builders drawings and I couldn't wait to move in and finally be on the property ladder. I was only allowed to see the property 3 days before completion (instead of 7 days), and I instantly could tell something didn’t look right. Upon measuring all rooms, each was narrower in width of between 5-10cm and this more than a ‘few’ millimetres legally allowed and overall I now have a flat that is few square feet less than advertised, but I let it go!To make matter worse, last week the parking lines were marked and it turns out my allocated bay is 2.25cm and the UK parking regulation authority advise on 2.4cm as a minimum meaning. What this means is when cars are parked side-by-side, there is no room to get in/out of the car. I have a small-medium sized car. The bay is therefore in violation of the consumer act law as it is not fit for purpose! I have had an email from Perdi from customer service at Countryside HQ, who has basically told me in WRITING it is okay to park on our outside the white lines of the bay and therefore inconvenience others. To add insult to injury, the two bays beside mine are considerable over compensated in size. One is 2.6m and the over 2.9m. All Countryside had to do is repaint the lines and distribute the bays evenly and that would be an end to the matter.I let the first issue go as there is nothing that can be done as an entire block of flats has now been built and to be fair, I really like it. I therefore gave Countryside the benefit of the doubt and gave them the opportunity to fix the issue regarding the size of the parking bay and they have failed to do so.I end by saying, I have no issues or grievances with the staff at the sales office at South Oxhey Central and rate the two people I have been working with on both matters very highly. Its just a shame decisions have to go over their heads and no suitable outcome was found as what I was asking for was fair and reasonable. Its clearly Countryside's way or no way!

R · 23 September 2020

★★★★★ 5/5

Trustpilot

Brilliant service

From start to finish the team at Countryside City Fields have been amazing and have made us feel at ease especially during the uncertain times we have faced during the coranvirus pandemic. We have had regular updates throughout the process and the team have always been more than happy to help with any queries/issues we have come across. We are so excited to see our new home and can't thank Gav & Rhodri enough for all of their help throughout the process.

CB · 16 September 2020

★★★★★ 5/5

Trustpilot

A brilliant experience throughout the pandemic

After a truly stressful experience with another developer and the impact of Covid-19 on the industry and the help to buy scheme, we found Countryside in City Fields and instantly fell in love with the house types and the local area. We had an open conversation with Gavin one of the sales managers about our position and our options who quickly instilled enough confidence in us to proceed in pulling out of our contract to buy our previous plot, and we were so refreshed with the level of transparency and professionalism from him. We met Rhodri, the other sales manager, who was equally as professional and transparent and has taken us through most of our buying journey with countryside so far. The guys have really, really looked after us and at every step, reassured us on any doubts we had from our previous experiences and were happy to answer any and all queries, even when they were less important ones We are now due to exchange contracts to buy our amazing home and have an estimated legal completion date. We receive updates once the build reaches a new stage and photos when the chance is there for them to get on site. The spec includes all of the extras we had budgeted for from our previous developer and so we have been able to use our money on the more “non essential” changes. We really feel like we’ve struck gold and feel very lucky. Rhodri and Gavin are a credit to Countryside North and we genuinely can’t thank them enough so far. They seem to share the excitement of the buyers and never make you feel like something is too much to ask. Rhodri has been extremely accommodating with our options and extras in terms of answering questions remotely with zero pressure, sending photos if requested and being open about pricing. Nothing has felt pushed or pressured. In dealing with Stuart and the sales progression team, I’ve found them extremely personable and are genuinely committed to progressing the sale- liaising with the legal teams and adding the belts and braces to documentation and chasing of third parties.Thanks again guys and we really do look forward to continuing our journey with countryside because of the service we’ve received. I’d recommend to anyone.

Elliot · 16 September 2020

★★★★★ 5/5

Trustpilot

Wilson Chase team

Not one to write reviews usually but felt the need to give Wilson Chase a good review for there great customer service we have recieved from them. Currently in the process of buying our first house a New Ashbourne and couldnt fault them for the help and advice they have given us from the first day. Very helpful staff in the office who can’t do enough to guide you , special mention to Tara , Anne and Racheal who have all been brilliant from the start .

Joe · 27 August 2020

★★★★★ 5/5

Trustpilot

Abbotsfield St. Helens

Bought a property on Abbotsfield and moved in January. Really good service throughout thanks to Lisa and Angela and more recently Justine and happy with the property! The thing am always worried about is the after sales, once they have the money. It’s is fantastic and have knocked round regular to see if all is ok and Ally has been responsive to my emails instantly sorting any slight snags which were all minor cosmetics. Very happy with service.

D · 19 February 2021

★★★★★ 5/5

Trustpilot

Belmont Place, we’re finally in!

Myself and the wife had been looking at new developments for around 18 months before we fell in love with the Dunham at Countryside. Amazing kitchen with skylights, bay window in the living you and the master bedroom is out of this world. We purchased our new home in November 2019 with the original completion date in April 2020. In December we were told the good news that our house would be available early in March. We handed our notice in with our landlord (renting at the time) but 10 days before moving in we were told that due to the weather there would be a 4 week delay. Unfortunately we can’t control the weather. We had a new completion date in April and managed to get our landlords to extend our stay. Then the pandemic hit!!!!We finally got the keys to our new home in July! We’ve now been in a week and it’s been amazing. There are snags which you’d get with any development but nothing serious, our friends are having to have their roof replaced with another development!!! I can’t comment on how quickly the snags are completed yet as we’ve only just sent the list off. Countryside have been great - Rachel, Penny, Billie and the team have looked after us. The communication has been great even with informing us of the delays. Our home is fantastic and we couldn’t be happier. It’s been a crazy year but we’re in!!!

Jon · 1 August 2020

★★★★★ 1/5

Trustpilot

I went to Atelier Marketing Suite in…

I went to Atelier Marketing Suite in Harlow to view their new builds, saw the 3 bedroom show home and 2 bedroom show home and also the 4 bed home. I liked the 3 bed best and was told it maybe coming back on the market and they original buyer had until Saturday to sell his own property, So I rebooked with Graham to come down and with my partner in the hope I would get this property on the Saturday. I called on Wednesday to check if any progress was made and Graham told me their had not been he also advised he will be off for the next 2 days because I said I will keep trying to call every day to check the progress in case they original buyer could go ahead! On the Thursday David disappointed and told me someone walked in off the street and has just put a deposit done on the property which was really upsetting and devastating as I was told Saturday and this is what I was holding out for!I still came on the Saturday with a heavy heart to see the 2 bed they had left and then visited the 4 bed that was remaining but knew in my heart of heart I could not live in the 2 bed which was right next door to the 3 bed I desired and I did not feel the 4 bed was worth the money as the Square Ft was identical to the 3 bed and they just cut a room in half. After feeling defeated on Saturday I carried on the Sunday and I put a deposit down at another place with another developer and then to my surprise I got called by Countryside that the person that reserved Thursday is having Second thoughts and I will know on Tuesday lunch time of the outcome, you can imagine the anxiety. Tuesday finally came and I was told that the original buyer had backed out on my dream home and I had deposited elsewhere! We then then decided to go on a third visit just to make sure we felt okay to continue due to the mess around and the fact the other development was offering an amazing deal. We offered £374k and legal fees to be paid! thought it’s the least they could do as I was messed around so much and me being a key worker for the NHS which the other developers took into consideration ! wait for it... The normal selling price for these was £375k but because this was the show home the wanted extra for the fixtures and fittings lamp shades and Curtains and blinds and some garden plants basically and the asking price was £380k! They declined my offer and only offered to pay legal fees and they won’t budge from £380k which was no more than what the last buyer was getting and done without the torment and constant anxiety and to add all the hire cars I kept on using for viewings! Also when I last checked I didn’t realise that curtains and plants added any value to a property so they are basically trying to charge me “the customer” extra for the decor they used to sell to other purchasers! So thank you Mr Director & Countryside

Customer · 29 July 2020

★★★★★ 5/5

Trustpilot

Over the line at last !

I have finally completed the purchase of my new home ! None of the delays were the fault of Countryside - we all were affected by COVID obviously but the communication Countryside (and in particular Penny) maintained throughout was outstanding. To say I feel like a VIP is an understatement !The Site team were available on my completion day and have been round to sort out a couple of minor niggles. Again I’ve been made to feel that nothing is too much trouble.The standard of the finish has blown me away. I am relieved and delighted I chose my new home with Countryside and having read some of the reviews on here I am genuinely astounded we are talking about the same company.Thank you Countryside and Penny. I couldn’t be happier !

Colin · 25 July 2020

★★★★★ 1/5

Trustpilot

Mislead and disregarded

I had an appointment on Saturday where I showed interest in a property- at this point I made them aware I had a property to sell and would be using their assisted move scheme. I contacted their mortgage adviser straight away with my payslips and everything needed for an AIP to be able to reserve the property. I called endlessly Monday and Tuesday, finally getting through to someone on Wednesday. They told me they needed to check the completion date of the build and they would call me the next day for reservation. The next day I had a call where I was told- "a first time buyer showed interest yesterday and because it would be a quicker sell I am letting them reserve". At this point the other buyer had not reserved and also showed interest after me, but I was refused the option to reserve. They advertise assisted move but will disregard you if you want to use this. They made me get my hopes up, go through the AIP process only to be told they were chosing someone else? During this phone call I was asked- "would you be able to buy this property without selling your home?" When I said no, he then said "yes in that case I will let the other people reserve"How is it fair that I was not allowed to reserve due to wanting to use a scheme THEY advertise and previously said I could use?

Francesca · 16 July 2020