Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA brilliant team
Annabel Collins and Tara Harrison are a great sales team at Wilson Chase. Annabel showed and explained in details of the house I wanted. And they guided and helped me through each and every step in the buying process. They are patient and friendly as well as efficient. Now I'm waiting for the exchange of contracts. Hopefully I will move in my new home on Wilson Chase soon. A big thank you to Annabel and Tara.
Allan · 12 March 2021
Agent replied · 12 June 2024
Hi Allen, thank you for taking the time to leave us a review. We are pleased to hear such positive feedback and will share this with the team.
★★★★★ 5/5
TrustpilotI recently reserved a countryside home…
I recently reserved a countryside home and, so far, my experience has been very positive. Although I haven’t completed the full process yet, everything up to this point has gone smoothly.
Geethumol · 15 April 2026
Agent replied · 3 June 2026
Hi Geethumol,
We're happy to hear that your experience has been positive thus far! It's great to know the reservation process for your countryside home has been smooth. We appreciate your kind words about our sales agent and are glad they were helpful. We look forward to a continued positive journey with you!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotI would like to start of by saying…
I would like to start of by saying thankyou to Penny who has helped us along our journey of buying our first home at Belmont place in hindley green. She has made this experience stress free for us by giving us regular updates and phone calls throughout the covid-19. She was a Very welcoming lovely lady unlike the first gentlemen we dealt with Tom. Thankyou and we cannot wait to get the keys to our first home! X
Jess · 18 June 2020
Agent replied · 12 June 2024
Thank you for your review Jess, we are really pleased to hear your positive feedback. We have passed on all of your comments onto the team.
★★★★★ 1/5
TrustpilotBuying a brand-new home should be an…
Buying a brand-new home should be an exciting experience, but unfortunately mine has been anything but.
Sarah · 15 July 2026
Agent replied · 25 September 2026
Hi Sarah,
Thank you for taking the time to leave a review and share your experience. We were concerned to read about the difficulties you've encountered following completion of your new home, particularly around communication, unresolved snagging items and the delays you've experienced with your internet connection.
We appreciate how frustrating it must be to feel that you have had to chase for updates and answers, especially during what should be an exciting time in settling into a new home.
The concerns you've raised regarding missed appointments, unanswered correspondence and the impact the internet issues have had on your ability to move in and get established are clearly significant matters.
We would very much like to look into this further; however, we have been unable to locate your details from the information provided within your review. If you would be happy to update your review with the name of the development, or contact us directly with your development details, it would help us identify your case and ensure the relevant team can review the issues you've raised.
Thank you again for bringing this to our attention. We take feedback such as this seriously and would welcome the opportunity to better understand the circumstances surrounding your experience.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotOutstanding service from the first…
Outstanding service from the first enquiry through to reserving the plot. A special mention to the sales team, who consistently go the extra mile and make you feel genuinely welcome.
Christopher · 2 April 2026
Agent replied · 3 June 2026
Hi Christopher,
We appreciate you taking the time to share your wonderful experience. We're happy to hear that our sales team made you feel welcome and provided outstanding service.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 4/5
TrustpilotSales team are amazing
Sales team are amazing, very professional and excellent communication, especially Nadia from Rochester riverside! She is so good at her job and is clear in everything she explains and is just fantastic! Thank you sales team!Having said that, I’ve found it very difficult to have contact with customer services with a number of issues we have had in our apartment, every time someone comes out to fix the problem it’s still there.
Emily · 3 May 2021
Agent replied · 12 June 2024
Hi Emily, thank you for leaving a review with us. We are pleased to hear your positive feedback and will ensure this passed onto the team.
★★★★★ 1/5
TrustpilotJuniper Grove, St Helens
Have you forgot about us ??? Where is the site management team, why are we all left with outstanding snags, blocked trains, dead trees, DO NOT BUY homes from the countryside cowboys, you are tricked into purchasing a new home with lots of added extras and then forgot about when it all goes wrong, the countryside staff that attend to fix problems are unhappy and bad mouth the company for the way they are treated.
JG · 19 June 2020
Agent replied · 12 June 2024
Hello, sorry to hear you are not experiencing the customer service we would expect, even in these unprecedented times. Please email group@cpplc.com if you would like to discuss this further.
★★★★★ 5/5
TrustpilotGreat Customer Service
Great Customer Service! Jesse Moffat at Abington place, Northampton has been very supportive, efficient and informative. We loved a 4 bed house at Abington place but didn’t reserve it in the end because of financial reasons. It was everything we wanted. Hopefully, we will buy one in the future. Jesse was very patient throughout and was very honest. I would definitely recommend countrywide properties for the customer service provided. Thank you Jesse :)
Fiona · 28 November 2020
Agent replied · 12 June 2024
Hi Fiona, thank you for taking the time to leave your review - and pleased to hear you have had such a great experience. We have passed this on internally and shared your feedback with the team.
★★★★★ 1/5
TrustpilotThe Lino on a new build property was…
The Lino on a new build property was put down before the screed had a chance to go off. That was 7 years ago. In the last year it’s begun to crumble and is uneven. Louise from countryside has been my contact she has been very helpful in liaising with contract manager regarding getting made good from free. She is in the process of organising contractors to put down new screed floor and Lino. Can’t comment on quality of work until complete. Since writing this review the experience of dealing with this company has been a difficult one. The above review was true at the time but once the contractors were arranged that's when the problems started. They damaged the new floor while putting the appliances back. The man they sent that was employed directly by them was abusive and rude. They managed to damage the plinth's and cupboard doors, he damaged personal belongings. The list of problems is endless, that was weeks and weeks ago, since then I have been met with excuses and delays to put right all the things put wrong. And my only contact at Countryside has stopped answering the phone to me and doesn't read WhatsApp messages. My intention is to go to Vistry group their parent company and my advise is to any who has problems is to do the same. I have noticed there is a lot of negative feedback regarding Countryside
Gillian · 14 November 2023
★★★★★ 5/5
TrustpilotExceed my expectations
Beautiful property in Rivers Edge. Everything goes smooth. My new home is ready for move in just at completion date! Clean and in high standard (which has exceed my expectations when I heard from my friends about their new home completion experience from other developers).And I recommended Lisa Wilkinson who is always helpful and settle all my worries since show home viewing.
Elaine · 27 August 2022
Agent replied · 12 June 2024
Hi there, thank you for taking the time to share your positive review! We will be sure to pass onto the team.
★★★★★ 5/5
Trustpilot10/10!
The process of buying our new Countryside home has been so much better than we could have expected! They provided a part-ex service on our old property, meaning we didn’t have to worry about chains breaking down and the house falling through (which had already happened once before) We have purchased a house on the Charlton Gardens development in Apley, Telford and the sales team were amazing, especially Emily Buttery. I cannot sing her praises enough, she was informative, honest and did everything she could to get our completion across the line! She was always in contact with progression, site managers and the solicitors to ensure everything was on course. She even came in on her day off to hand the keys over on completion, when she really didn’t have to! We’re really excited to move into our new property and can’t recommend countryside enough!
Nicole · 2 November 2023
★★★★★ 5/5
TrustpilotA calm and pleasant environment
A calm and pleasant environment. The staff, both Alex and Diana are excellent.
Libin · 23 July 2026
Agent replied · 25 September 2026
Hi Libin,
We are so pleased to hear you enjoyed our serene atmosphere and found our team members excellent. Thank you for your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotI bought my first Countryside Homes…
I bought my first Countryside Homes property in Milby Meadows, Nuneaton. I’m delighted with the design and layout; it feels much larger than on the plan.
David · 14 April 2026
Agent replied · 3 June 2026
Hi David,
We're happy you're delighted with your new home's design and layout at Milby Meadows! It's great to know the location suits your needs with its convenience and transport links. We appreciate you highlighting the team's support during your move and their ongoing assistance. Thank you for recommending us!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAmazing support throughout
We purchased at Duttonfields in North Wales, the entire experience was very positive. Kirstin kept us updated throughout and kept in touch on a regular basis, putting our minds at rest and sending us photos of the house as it progressed. This is the first time we have bought a newly built house and so far, we are very impressed
Carry · 4 October 2022
Agent replied · 12 June 2024
Hello, thank you for sharing your review. We're delighted to hear you've had a positive buying experience with us.
★★★★★ 5/5
TrustpilotCountryside Housing Review
Honestly, the best customer service I have ever received. Stuart was very helpful and polite. He was transparent and supportive throughout the process. He was also super reliable, always ready to answer any questions without fail. Not to mention the houses are so beautiful, guaranteed you’ll find a house you’ll fall inlove with. I definitely would recommend CountrySide properties to family, friends even strangers who ask.
Cally · 18 December 2021
Agent replied · 12 June 2024
Hi Cally, thank you for taking the time to share your review. We're so pleased to hear you've had a positive experience buying with us.
★★★★★ 1/5
TrustpilotVery poor build and customer service
Well where do I start
Billy · 4 September 2026
Agent replied · 25 September 2026
Hi Billy,
Thank you for taking the time to share your experience with us.
We are very sorry to learn of the number and severity of the outstanding snagging issues you have encountered, as well as the continued delays relating to flooring, decoration works and other remedial items. We fully appreciate the frustration and inconvenience this has caused.
This is not the standard of service or homebuying experience we aim to provide to our homeowners, and we sincerely apologise for falling short of those expectations.
We understand that you have raised a formal complaint, which is currently being reviewed. A full response will be provided in accordance with our complaint’s procedure.
Thank you for bringing these matters to our attention, and for your patience while we work to address your concerns.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 3/5
TrustpilotHouse fine, grounds maintenance awful
We have no complaints about the house. A few glitches readily fixed but the maintenance of the communal area has been appalling. Trees have died for lack of watering, the "wild flower grass land" is a mass of weeds, now all gone to seed and the shrub areas have all died or are covered by weeds. The promised maintenance has not happened. Apparently Smarden is not the only development with these problems. The impression is that Countryside Properties can't wait to be rid of any responsibility.
Ian · 30 August 2023
★★★★★ 5/5
TrustpilotStarting our first home journey with…
Starting our first home journey with countryside was a bliss. They made the process smoother and understood all our questions. Very happy that I choose them to buy my first home.
Quratulain · 19 February 2026
Agent replied · 25 February 2026
Hi Quratulain,
We're happy to hear that your first home journey was a bliss! It's great to know we made the process smoother and understood your questions. Thank you for choosing us!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
Trustpilot18 months in... the house is a mess and there's no end in site.
We've been in our property from Countryside since April of last year. We still have over 10 items on our 7 day snagging list that have yet to been sorted. I have a shower in pieces and live in a family of four with one shower. been like this for over a month and it's not getting sorted until September.. we will be 3 months with only one shower.I have a garden that floods and is useless to me, it's been that way for over 18 months with out being sorted. It have a long list of issues, the most recent one is this.. I have complained, formally. They are now 3 days late in their response. Don't feel protected by any of the bodies countryside sign up to, they simply ignore the guidelines.I see that many people are happy with their houses and it seems an issue being felt only by people on the Lawrence Fold Development in Clay Cross. if you are considering buy from these guys, when you come visit Clay Cross... here is my mobile number, 07883 781 910. feel free to ring me or send my a text, so I can show you what you can expect from your investment of hundreds of thousands of pounds. Honestly, DO NOT risk your mortage with these guys, Clay Cross is a great place, but and there are lots of houses being built.Graeme Turner
Graeme · 22 August 2023
★★★★★ 5/5
TrustpilotExcellent!! (North West development)
Excellent!!My partner and I now have our first beautiful home with Countryside and Rachael, Josh, Phil and the team have made our experience smooth, easy and special. Despite the covid impact they have reassured us along the way and ensure our move have been as simple as possible. We would highly recommend Countryside properties for their stunning homes, warm and welcoming staff and excellent customer service. Thank you :-) x
E · 3 October 2020
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave your review, we are really pleased to hear you have had such a good experience with us and have passed your feedback onto the team
★★★★★ 5/5
TrustpilotGreat Experience with Emmanuel & his team
My partner and I recently reserved and bought a 2 bed flat at Meridian One development through Countryside Homes.
Dan · 21 May 2026
Agent replied · 3 June 2026
Hi Dan,
We are so pleased to hear how happy you are with your new 2-bedroom flat at Meridian One and its superb build quality. It is wonderful to know that our team provided such exceptional customer service, making your buying process smooth and supportive. We truly appreciate your kind words and 10/10 rating!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotNew Build property at Eastbrook Village
We recently bought a new build property from Countryside Homes at Eastbrook Village in Maghull. The house is beautiful and the sales and site staff were really friendly and on hand to deal with everything that cropped up.
Charles · 17 December 2025
Agent replied · 24 December 2025
Hi Charles,
We're happy you had a seamless experience with your new home at Eastbrook Village. It's great to hear that our sales and site staff were helpful and accommodating. We appreciate your recommendation and thank you for your positive feedback on the quality of our homes.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotSales office
Clare at WestcombePark has been very informative and has helped us through the buying process so far. Thankyou both,Clare and Steve.
Edward · 30 April 2026
Agent replied · 3 June 2026
Hi Edward,
We're happy to hear that the team has been so helpful during your buying process. Thank you for sharing your positive experience with us!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotHuge thanks to the team for guiding us every step of the way!
Thank you to the whole team for guiding us through everything and for your great dedication and support.
Rawdah · 21 May 2026
Agent replied · 3 June 2026
Hi rawdah,
We are so glad to hear that our team's dedication and support were helpful to you. Thank you for your kind words.
Kind Regards,
Sarah
Countryside Homes
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