Strutt & Parker Notting Hill reviews in Kensington and Chelsea

★★★★★ 5/5

Google

I can't speak highly enough of my recent experience with Charlotte Hewett of Strutt & Parker Notting Hill! The process of finding a new home has been extremely stressful for my partner and me, with most of our experiences being with other well-known agencies. However, with the support of a top-notch agent like Charlotte and the Strutt & Parker team, it became an absolute delight. Charlotte's professionalism, attentiveness, and enthusiasm were apparent from our very first interaction. She not only addressed all of my inquiries and worries but also made an extra effort to maintain open and accessible lines of communication. It's evident that Charlotte genuinely cares about her clients, and it's this level of dedication that sets her apart from others in the industry. If you're considering working with Strutt & Parker, I wholeheartedly recommend reaching out to Charlotte. She'll make your experience feel like a collaboration with a trusted friend, effortless and enjoyable!!

Liv · 25 October 2023

★★★★★ 5/5

Trustpilot

Thankful to the good services!!!

1. Quick responses to our enquiries.2. Prompt arrangements to let us view the interested rental apartment.3. The agent Kathy Billing is professional, very helpful, considerate & efficient in her services to give us clear info and guidance in the process of finishing the tenant agreement. Meanwhile, she has been making good & relevant communications between us & the landlord so as to settle our enquiries and concerns about the rental apartment.4. The company provides a team of polite, helpful & effective workmen & technicians to follow up our requests on the cleaning & repairing jobs of the rental apartment before and after our moving in. 5. On the whole, we appreciate so much the professional & good services of the agent & the company provided.

Jackiewl · 31 March 2022

★★★★★ 5/5

Trustpilot

Katie ( Lettings Team | Strutt & Parker, Gerrards Cross)

Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.

S · 22 February 2022

★★★★★ 5/5

Google

Reliable and very kind - Matt is a decisive leader, helpful and professional

Jo · 23 October 2025

★★★★★ 5/5

Google

After countless meetings with other agents, I finally got to meet Farouk. The quality of the service was unparalleled, he was friendly, helpful and very responsive. Unlike the other estate agents I wasn’t played against, or put on bidding wars. It was very refreshing. Second time renting through S&P and will never go anywhere else again. Thanks Farouk

Magda · 28 January 2024

★★★★★ 5/5

Google

We would like to thank Shauna Walsh at Strutt & Parker for her remarkable work during a recent purchase we went through in the neighbourhood. We were first time buyers, and faced a really difficult seller. The property was advertised through multiple agents, and we initially went with another local agent, but the whole thing had failed due to poor communication qualities of that agent. Then, we came across Shauna when viewing another property, and immediately felt at ease with her, and let her know that we liked another property (the one we live in now). There you go; she was immediately in contact with the seller, and very efficiently went back and force between us and the seller, and to hour surprise, successfully sorted it out. She was very helpful with the later stages, and made sure that we completed the process in a timely fashion that worked for us. Shauna is the first person I will contact if I have anything to do with estate agents around here.PositiveResponsiveness, Professionalism

Mehrana · 25 October 2021

★★★★★ 5/5

Google

Just having moved to the country, my husband and I have been eager to secure a flat quickly and have encountered a number of leasing agents in the process. Charlotte Hewett has been exceptional to our experience. From the start, she's gone out of her way to be communicative and informative, and earned our trust right away. Charlotte is not only a professional who knows her stuff, she's also a genuinely lovely person who supports her clients and makes the process as easy as possible. High recommend!PositiveResponsiveness, Professionalism

Alana · 25 October 2021

★★★★★ 1/5

Trustpilot

Sadly our experience hasn't been great…

Sadly our experience hasn't been great with Strutt & Parker.Here is some honest feedback about our experience!1. Promises and deadlines for marketing our property were undelivered2. The photo shoot was that bad we had to appoint our own photographer.3. Once a viewing was booked we'd spend hours preparing our property to look its best and after the viewing we'd receive zero feedback.This was on the selling side only.Ref the purchasingWe were in a chain whereas both properties were marketed by Strutt and Parker. The vendors of where we were purchasing decided they couldn't find anywhere suitable after we'd spent £2500 on legal fees. If this was not bad enough we were even more mortified when Strutt & Parker willingly re-marketed the property just a few months later for £50k more without even consulting us first.This will be costly to Strutt & Parker going forwards as we are property developers in the area, and they could have generated a lot more business from us, however we have gone with another agent who will be selling 5 properties for us in the first instance.

Matthew · 7 October 2021

★★★★★ 5/5

Trustpilot

Sophia and Sharnie from Strutt & Parker Suffolk

Sophia and Sharnie from Strutt & Parker in Suffolk were exceptional in working with us to find our country house and then get the purchase over the line. Their local knowledge and understanding of the properties we saw was the best I’ve experienced from any agents around the world. With an overseas vendor and in the middle of a covid lockdown they proved excellent brokers and the sale wouldn’t have happened without their input. I hope we are in our house for a long time but if I was ever to sell or looking for something new then they would be my first call, highly recommended!

James · 4 October 2021

★★★★★ 5/5

Google

Charlotte is the consumate high end real estate pro. we all wish we knew. Strong and well maintained relationships, entrepreneurial, excellent knowledge base, responsiveness, patience - total package!!

Remi · 25 October 2023

★★★★★ 5/5

Trustpilot

The very best Estate Agents

I'd like to highly recommend Steven Spencer and team from the Strutt & Parker Gerrards Cross office. We had been looking to move home for the past 18 months and struggled to find the perfect property which met our family’s needs. Steven was very patient with us and showed us many different properties. At no time did he try to force a sale, instead he showed us properties which all could genuinely work. The end result was that we moved in to the perfect home and are extremely grateful to the Steven and all the Strutt & Parker. The experience was amazing!Best regardsMr & Mrs Gill

Nirvair · 8 September 2021

★★★★★ 5/5

Trustpilot

Gina Simpson at Strutt & Parker offers an outstanding service

My parents made the decision to sell our family home of 40 years and after being recommended we instructed Gina Simpson from Strutt & Parker to orchestrate the sale. Gina has been outstanding from start to finish. It is very hard to find an estate agent that actually fulfils their duties but Gina exceeded all of our expectations and has been so professional whilst applying personal touches to her service.My parents are thrilled and we cannot thank Gina enough and will definitely recommend Her services to friends and family.

George · 2 September 2021

★★★★★ 1/5

Trustpilot

Caroline Clark disgraceful attitude.

We've dealt with Caroline Clark twice over the past year and we are truly disgusted with her manners. Very unprofessional and abrupt, cannot wait to get rid of you!Do not waste your money doing reference checks with her, she's not open and honest about what the landlord will and will not accept. You will pay for the reference only to discover that there's some reason that you can't be accepted as a tenant. Her one-liner emails are very impersonal. She forgets that she's made an appointment for a house viewing and has kept us waiting at a property while she casually drives up without an apology. The worst customer service ever. Disgusting.

SmellyAlley · 2 August 2021

★★★★★ 5/5

Trustpilot

Recent house purchase

Without going into details, we were becoming downhearted and depressed about selling our house and buying a new place. Then, by great fortune we came across Strutt and Parker, and Gina Simpson in particular. Gina has what is nowadays the rare quality of inspiring trust, and it’s the lack of trust that makes house buying / selling so hard these days. From the outset Gina has been positive, and calming when our nerves were shredded. Her advice throughout has been invaluable, and she’s been there for us at anytime, without ever making us feel that we were pestering. We can strongly recommend Gina Simpson at Strutt and Parker.

David · 26 July 2021

★★★★★ 5/5

Google

My experience with Strutt & Parker was nothing short of wonderful thanks to Charlotte's profound professionalism, responsiveness and caring approach. I was thrilled with the level of service provided by her and the agency and highly recommend it.PositiveResponsiveness, Professionalism

Maria · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Olivia has been amazing and quite frankly instrumental in facilitating our flat purchase. She is extremely knowledgable about all aspects of properties and has been very helpful in putting us in touch with experts regarding certain areas to get quotes/reports/surveys etc. Based on our experience I can highly recommend S&P and Olivia in particular as she has certainly been very accommodating and always going the extra mile to get things done.

LPH · 20 January 2022

★★★★★ 5/5

Trustpilot

The Best In Gerrards Cross

I was extremely impressed with Strutt & Parker Gerrards Cross for the sale of my apartment. David was honest, professional, and solicitous during the appraisal and marketing of the property. Steven, who then negotiated and handled the sale, was truly fantastic at guiding the process, communicating regularly and offering sound advice. The compassion and level of customer care from all the team is exemplary and first class. Very highly recommend. Thank you for being the best out there.

Ross · 15 November 2021

★★★★★ 5/5

Trustpilot

We nearly went with Purple Bricks!

We nearly went with Purple Bricks to save us some money, what a mistake that would have been!!Not only was the entire process stress free, with Victoria and team always on hand to answer (unlike horror stories I've heard from other well known firms!), it's fair to say the expertise from Strutt Parker made up for the financial saving AND SOME tenfold, due to being able to market our property personally, to a tailored audience of ready to buy clientele who gained more on our sale price than any basic Rightmove listing could ever acheive.

Ryan · 5 July 2021

★★★★★ 5/5

Trustpilot

Making life changing decisions

Making life changing decisions cannot be easy - but once we found our dream home I was surprised at how easy everything fall into place with the support of Gina Simpson from Strutt & Parker. Even though we were the purchaser I felt that Gina gave good advice and helped us to stay on track and to realise our dream location. I felt Gina was reliable, honest and a true professional. My summer vacation is now sorted - it's a staycation in the new garden!

Katrina · 6 May 2021

★★★★★ 5/5

Trustpilot

Gina - Strutt and Parker

Gina Strutt and Parker was instructed to sell my home along with another joint agent. All her advice pre and post sale was invaluable and she is most professional and very knowledgeable. Always available with top negotiation skills too. Gina was first past the post between S&P the other joint agent. She keeps an eye on the big picture without forgetting the detail. Thanks for all the hard, successful work Gina.

Nick · 20 August 2022

★★★★★ 5/5

Google

Worked with Farouk to find a flat. Super efficient - between the viewing and the offer acceptance, everything was done within a week or so.

May · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent Service from Gina

After many months searching for the right house with many different estate agents we met with Gina at Strutt & Parker. Throughout the whole buying process we found Gina to be extremely professional, very efficient, and a very nice person. Gina was consistently on hand to answer all of our questions promptly, she was very diplomatic & helped to keep everything as stress free as possible. We would highly recommend both Gina & Strutt & Parker our experience has been excellent, thank you Gina.

Paula · 23 January 2021

★★★★★ 5/5

Trustpilot

Sally Noakes and team are very, very good

Sally Noakes and her colleagues at Strutt and Parker have given us a stellar service.There has been absolutely no sense of the one size fits fits all approach that in the past have made us feel houses are often treated as a commodity.Sally and the team were accessible, empathetic, authoritative and able to blend those characteristics to offer us a strategy that worked. It all not only felt right emotionally - it was logical and based on data and market wisdom and experience. Thanks to all that we could understand how and why the property was being valued and marketed.We were a pretty demanding client, but nothing was ever too much. So when we kept asking for more guidance and for solutions asap, we were speedily and efficiently managed. And best of all, the promised deliverables all happened.Give these guys a brief - they’re very, very good.

Graeme · 23 December 2020

★★★★★ 5/5

Trustpilot

Thank you Strutt & Parker Gerrards Cross!

Strutt & Parker Gerrards Cross have been assisting us with our property search. From the very beginning, all the staff at the Gerrards Cross office have been outstanding. The team including Steven Spencer, David Greathead, Susie Easterbrook, Nikki Marshall and Jane Young, have all demonstrated a highly professional approach, seeking to understand our property needs and offered fantastic service throughout. We really appreciated their accommodating and approachable manner, which really helped at a busy time when searching for a property. We really recommend Strutt & Parker Gerrards Cross, if you are looking in the area, they are a true pleasure to interact with.Thank you Steven, David and team!

Sian · 4 December 2020