Strutt & Parker Notting Hill reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Take the stress out of moving

We commissioned Stutt & Parker to sell our lovely Victorian house recently. The tone and positioning of the Marketing was right on point for this part of the market something we had fallen down on with previous agents. The quality of potential buyers was top notch so no time wasting and the communications from Simon & Jane gave us confidence that we were in good hands with some tricky negotiations needed at times. We've exchanged and look forward to moving soon, I've already recommended their services to one of my clients. I don't recommend people to my clients unless I know they have equally high professional standards. House selling doesn't need to be stressful if you're in the right hands.

Peter · 27 November 2020

★★★★★ 4/5

Trustpilot

I used S and P partly because they…

I used S and P partly because they offered the highest price estimate and partly because I knew that, as a large company, their contacts to the likely markets were strong. Overall, my experience was good. The marketing material was high quality. I thought that there was an underestimation of my home's principal USP ie granny flat. There was lots of talk of multi generational living but that missed the point: grannies need to be on the ground floor. My other observation is that I thought S and P were far too slow to return staff after the first lockdown when business cleaaly picked up. That was UNFAIR on the remaining staff of whom too much was asked and not a good advert. I was grateful to Rozanne as manager particularly in the latter stages of both the sale and purchase.

Anthony · 26 November 2020

★★★★★ 5/5

Trustpilot

Thank you Steven Spencer & Team

A huge thank you to Steven Spencer and his team @ Strutt & Parker for playing their part in helping us turn our dream into reality. Steven and his team were very approachable and professional throughout the process, any queries were responded promptly and ensured complete transparency and clarity in communication. He understood and acknowledged motivations and intent on both buyers & sellers side and handled the deal professionally yet with a personal touch and positive outcome. Based on our experience I'd highly recommend Steven & his team @ S&P

Jigar · 26 November 2020

★★★★★ 5/5

Trustpilot

Leagues above other estate agents.

Leagues above other estate agents.Having used numerous estate agents throughout the last 30 years we found Strutt and Parker to be leagues above other estate agents. We would especially like to thank Gina Simpson née Antoniou for the amazing personal care and attention during the sale of our property. Gina was in contact every day, to ensure the sale of our property ran as smoothly as possible during a stressful time. I believe her one to one and negotiation skills were a major factor to the successful sale of our property. We will be in touch soon for our next purchase!

Carmen · 20 November 2020

★★★★★ 5/5

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Amy and Hamish in the Perth office…

Amy and Hamish in the Perth office helped us to sell our parents home. They made us feel relaxed and reassured at a very stressful time. When the sale hit some unexpected snags they steered us through with the calm professionalism that only comes from a deep knowledge of Scottish property processes and experience. I would recommenced them to anyone selling a home in Scotland.

Ms · 8 July 2025

★★★★★ 5/5

Trustpilot

DREAMS REALLY DO COME TRUE

We saw a very beautiful house at a difficult time for viewing with the virus. However, we found Strutt and Parker staff to be very understanding and knowledgeable and they made an appointment and as we had travelled a long way we were extended more time at the property and were able to take many photos. The Director of Kent was especially helpful and supplied us with photos of parts of the house where we had forgotten to take them. He was helpful when we made an offer and pitched our offer at the right level which was accepted. Throughout the conveyancing process he held our chain together with great skill and patience and thanks to him and his willingness to communicate with all parties involved including solicitors we managed to see the process through to a wonderful and successful conclusion where all parties were happy. We are indebted to the Strutt and Parker staff for their considerable experience which made a stressful process bearable. Many thanks for such an early Christmas present to all at Strutt and Parker but especially Edward Church and all his staff proving that dreams really do come true. Highly recommended and professional but also friendly and skillful. James and Olga

James · 17 November 2020

★★★★★ 5/5

Trustpilot

Fantastic from start to finish

We couldn't have asked for a better service than the one we received from Oli and his team at the Exeter office. They sold two properties for us (5 years apart, second one has only just exchanged contracts). Both times Oli worked tirelessly to facilitate communication between all parties. His humour, patience and approachability made an extremely stressful period far more enjoyable and I was so grateful for his support. So many agents get an offer then do nothing to push things forward. Oli and his team are the opposite of that and I highly recommend them.

Sarah · 4 November 2020

★★★★★ 5/5

Google

Thomas from the Notting Hill branch in London was an excellent agent from start to finish. He clearly knows what he is doing and advised us accordingly. He was patient and happy to help both out of hours and whilst on holiday. He also helped keep the momentum going on all sides and even went higher up the chain to try and help/resolve issues towards the end of the process. As well as liaising with our vendors’ agent through the whole process. His feedback to us was excellent and much appreciated, always keeping us updated about viewings and once the solicitors were instructed. I am so pleased I went with Strutt and Parker having had a few agencies over initially. Shauna also helped market our property and was equally as impressive (and friendly) as Thomas. I don’t intend to ever move again but if I do I would definitely use Strutts again!!PositiveResponsiveness, Quality, Professionalism, Value

Zoe · 25 October 2020

★★★★★ 5/5

Google

Shauna Walsh did a fantastic job on the sale of our flat. She's responsive, full of good advice, and always positive and pleasant to deal with. Above all, Shauna is incredibly hardworking and really impressed us with her dedication to seeing our deal through at what has to have been one of the most difficult times to sell in a long while. We've recommended Shauna to several others and we'd definitely use her services again, which says it all. She does Strutt & Parker proud!

CG · 25 October 2020

★★★★★ 5/5

Trustpilot

Charlotte from Notting Hill

As tenants looking for a new apartment to rent, we have been in touch with many agencies and have not always encountered professional agents but Charlotte Hewett from Notting Hill was great. She was honest, transparent and helpful along the whole process and managed to get our offer accepted with all the conditions we asked for. In the end we chose a different apartment which we preferred but she stayed professional throughout the process. In the end, we saw 19 apartments and Charlotte stood out as our favorite agent.

Corentin · 24 October 2020

★★★★★ 5/5

Trustpilot

These 5 stars are dedicated to Meena Patel

These 5 stars are dedicated to Meena Patel who from the moment she showed us the property and took us through the rental agreement which were her remit on to going way beyond her call of duty. Where property management was remiss in making sure the apartment was ready for occupancy she was always available and ready to help and solve large and small problems right down to getting a second key cut herself. Jay O’Dell was also very helpful. They set a high standard which hopefully can be met by other members of the team

Annabelle · 15 October 2020

★★★★★ 5/5

Trustpilot

This is the second occasion in 12…

This is the second occasion in 12 months that I have instructed Strutt and Parker Kensington Church Street to act on the sale of family property. The need arose from the death of a close relative. I had no hesitation in instructing them again. Despite the uncertainty represented by the pandemic and the ending of the lockdown, John was able to negotiate a very satisfactory sale price and ensured the sale went through without a hitch. As before, I felt he was giving me excellent advice on which I could rely. It was proffered tactfully and sensitively, and I have no doubt that the sale went through in the satisfactory way it did because of John's abilities, care, attention and concern. In addition to the usual services he and his team went well beyond what I would normally expect, eg supervising the removal of the piano, the collection of items for sale, and ultimately the clearance of the property itself. I remain hugely grateful to John and would undoubtedly instruct him again if the need arose.David Melville

David · 6 October 2020

★★★★★ 5/5

Trustpilot

Friendly, proactive and professional

I am a Licensed Conveyancer and work on some cases with Strutt and Parker. Compared to other estate agents that I work with they always go above and beyond to assist their clients in achieving their requirements. I find them very professional, proactive, helpful and they are so lovely to work with! They actually help me - if I have a problem on something or I am not getting a response they will chase where required and assist me in getting what I need. I would recommend any seller to market with them over any other agent. Selling a property is stressful at the best of times, having this type of agency on your side is a godsend and will only assist with speed and timely completions! Thanks for always being great and exceeding expectations!

Cassey · 18 December 2024

★★★★★ 1/5

Trustpilot

never experienced such lack of professionalism

We have never experienced such lack of professionalism. The team was aware that we are travelling 1.5-2 hours with infant twins to view multiple properties. On arrival I saw an email sent 5-10 minutes prior to the viewing saying it was cancelled because nobody could show us around due to someone calling in sick last minute. When calling the agency they apologied of course saying that the person in charge at the development as well as the agency were not around either. The developer apparently did not even know the time of the viewing hence the late cancellation. It is beyond me how nobody can cover a sick colleague especially under these circumstances and how the viewing time is unknown so potential buyers are not wasting time and petrol driving there, not to mention the effort it takes travelling with infant twins.

Shari · 23 November 2024

★★★★★ 5/5

Trustpilot

Really recommend associate Sian Merrilees, from South Kensington…

Sian Merrilees from South Kensington was amazing! She completely understood what my family requirements were and was very proactive in finding us matching options.Always with a very professional posture, but at the same time very friendly and that gave us a sense of security and total confidence. Congratulations!

Ana · 12 February 2024

★★★★★ 5/5

Trustpilot

Olivia Higginson at Strutt & Parker…

Olivia Higginson at Strutt & Parker Notting Hill was absolutely superb. She has a deep knowledge of the market and deployed it intelligently to value and market my home, getting to an accepted offer within 10 days of instruction. She also shepherded my house purchase and when I was taken seriously ill in the middle of the process, she stepped in on many levels to help get the process resolved smoothly. I cannot recommend her more highly.

Joanna · 16 November 2020

★★★★★ 1/5

Trustpilot

Horrid experience

Horrid experience. They said the flat was “under offer” but continued marketing it. Wasted time and resources.

Tee · 27 July 2026

★★★★★ 5/5

Trustpilot

Its a 5 from us!!!

Victoria has been amazing - she sold our property after not having much success with others.

Michelle · 11 June 2025

★★★★★ 5/5

Trustpilot

after doing a lot of homework to find…an agent to market our farm tom goodley

after doing a lot of homework to find an agent and interviewing several to sell our farm we met Tom Goodley from s&p norwich who was by far the most knowledgeable and personable of everyone, so having looked at their charges which are competitive with all otherswe gave them the account . Tom and his team helped us to a great conclusion going way beyond the call of duty, always on hand and ready to come out and smooth any bumps in the road. we are really so pleased we chose Strutt and Parker NorwichWho have done a wonderful job for us. no i'm not on the payroll they couldn't afford me now after the sale at the price they achieved for us. thank you all colin barrett rosewoodfarm norfolk

Colin · 25 September 2019

★★★★★ 5/5

Google

Our experience with S&P was excellent thanks to Charlotte Hewett's professionalism, knowledge of the market, kindness and enthusiasm. One of the best agents we have met during our search, thank you Charlotte!

Alicia · 25 October 2022

★★★★★ 5/5

Google

S&P were swift, painless and open throughout the whole process. Charlotte Hewett made the experience feel like dealing with a trusted friend whilst maintaining true professionalism throughout. I'd definitely recommend them. Thanks.

Niko · 25 October 2022

★★★★★ 5/5

Google

Very professional service. We enter into the market to rent a flat since July, and we never had such a professional, understanding, and capable agent such as Charlotte. Strutt & Parker were great in general but Charlotte specifically was instrumental in our search. She supported as throughout the offer and the follow-up referencing process, ensuring we had an effective communication channel with the landlord, and always going above and beyond to provide answers into any questions or concerns that we had. Highly recommended!PositiveResponsiveness, Quality, Professionalism

Andreas · 25 October 2022

★★★★★ 4/5

Trustpilot

Great experience with very professional agency

Really good experience with Strutt & Parker. Fai Nesari was very responsive when I contacted about a flat - she was very efficient in organising the viewing, was on time, and knew all the details when I asked for more information. Fai kept us in the loop at every stage, letting us know about key updates and I appreciated how profesional she was (very different to other agents I’ve worked with)

Thomas · 4 November 2021

★★★★★ 5/5

Trustpilot

I do not have enough good things to say…

I do not have enough good things to say about my experience with Strutt and Parker. They made the experience easy, seamless, and (dare I say it) enjoyable. We were treated as friends and guests and I genuinely enjoyed the chats i had with the S&P employees (massive shout out to Meena)! They were quick to answer any questions or concerns we had, and they made me feel comfortable with the entire moving process.

Brittany · 12 March 2021