Marsh & Parsons North Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Abdullah Leghari

This is a review for Mr Abdullah Leghari who is one of the management agents at Marsh&Parsons Kensington. He is super efficient helpful and polite. My mother who is disabled has had a lot of problems in her rented flat but Abdullah is the one to go to if you want it fixed quick. Thank you Abdullah

Mo · 20 September 2023

★★★★★ 4/5

Trustpilot

We recently purchased a property…

We recently purchased a property through Marsh and Parsons Willseden Green. We dealt with an agent called Henry who was absolutely fantastic throughout the whole process! Initially Henry showed us a few different properties to try and get a feel for what we wanted, we found him to be very knowledgeable about all the properties and when he wasn't sure about something, would get back to us promptly with the information. We always felt like Henry would show us properties that we would actually be interested in, not just anything in our price range. We had obviously seen properties through other estate agents, but Henry was by far, the best of the bunch and personable. Even when we had to take a break because of lockdown Henry was patient, didn't bombard us with calls and emails and actually contacted us back when we said he should! We would thoroughly recommend him and will be contacting Marsh and Parsons again when we decide to sell.

Dexter · 23 September 2020

★★★★★ 5/5

Trustpilot

Recommend M&P to use!

Derbhla was an amazing property manager to me whilst I was living in a property managed by M&P. She responded to requests quickly and was very accommodating to help wherever she could, going above and beyond at times. Would recommend M&P and Derbhla highly and had a great experience with them.

PA · 19 January 2024

★★★★★ 5/5

Trustpilot

Edward was efficient and easy to work…

Edward was efficient and easy to work with

Gray · 23 June 2026

★★★★★ 1/5

Google

Marsh & Parsons told us that our flat had WiFi included. Upon move in we learned that not only is WiFi not included, but it is not even possible to get a broadband connection. I work from home a lot so this is a huge issue for us. We've tried 5G routers from multiple companies and none are stable enough. We finally had to spend over £500 to get a Starlink connection but still have to keep a 5G connection as backup, so we are now spending over £100/month on internet when we were expecting to spend 0. We raised this issue with the landlord and they told us that M&P was 100% aware of this issue yet they provided us with false information. I've reached out multiple times and have not received any response from them. Mistakes and miscommunications happen but not responding to resolve this issue is unacceptable.

Joe · 11 December 2025

★★★★★ 5/5

Google

Matteo was our agent and was incredibly kind and helpful. He was extremely fast, always online, keeping us updated and there to help. It has made the whole process a true delight for 2 sisters finding their dream flat.

Valentina · 24 August 2024

★★★★★ 4/5

Trustpilot

Abdullah has been very responsive…

Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.

Pascal · 27 September 2023

★★★★★ 5/5

Google

M&P North Kensington have been great during my entire 'hunting' process. Roisin Thomas-O’Moore was incredible. When a deal from another agency fell through at the last minute, and I had just 3 days to move into a new flat, she made sure I had a bunch of viewings lined up, and handled all the negotiation and documentation process in record time, ensuring I had a place in 3 days! I highly recommend them and Roisin! Good luck!!PositiveResponsiveness, Professionalism

Shweta · 24 October 2020

★★★★★ 5/5

Trustpilot

Great responsiveness

We have moved in for three month, I've been impressed with Marsh&Parsons responsiveness and proactive approach. A big thank you to Phoebe Negueroles, our property manager, she consistently replied to our inquires and efficiently addressed any issues that arose. Her effective communication has contributed to our positive experience in our new home.

Zhou · 4 December 2023

★★★★★ 5/5

Trustpilot

Great experience with the estate…

Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.

Natalia · 29 September 2024

★★★★★ 5/5

Trustpilot

Been managed by Owain for several years…

Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.

Vic · 17 April 2026

★★★★★ 5/5

Google

Lewis Assim helped us through the pain of a typical English house purchasing process. We had a couple of set backs and a few hiccups in the final weeks. Throughout he listened to our requirements and helped us find a few places we really liked. He was calm and cheerful throughout. Would recommend!

Dorene · 11 October 2025

★★★★★ 5/5

Trustpilot

Problem solved!

Debbie solved a problem for us that had been going on for some time!

Katie · 17 August 2026

★★★★★ 5/5

Trustpilot

Efficiency

My Experience with Marsh and Parsons has always been great, id like to thank Victry Simbo from the Tenancy management team for her efficiency and attention to detail when dealing with every and any issue.

Jacob · 25 September 2024

★★★★★ 5/5

Trustpilot

Whilst I would never recommend Marsh…

Whilst I would never recommend Marsh and Parsons to a peer I can say hand on heart that Victry is the exception - she solved a clerical issue that had been running for 10 months with the previous manager in 1 week. She is exceptional.

Harry · 28 March 2024

★★★★★ 5/5

Google

Amongst the many real estate agents, Marsh and Parsons was definitely the most professional. From first online viewing to signature, the process was smooth and always very professional. No wasted time on visits that did not suit our criteria. No hidden fees. Thank you Matteo for the great assistance during the search.

Vincent · 24 October 2023

★★★★★ 5/5

Trustpilot

Elizabeth has been very helpful

Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly

Bridget · 4 March 2024

★★★★★ 5/5

Trustpilot

Michael has been very considerate and…

Michael has been very considerate and helpful.

Rajinder · 11 June 2026

★★★★★ 5/5

Trustpilot

Giles was very helpful

Giles was a fantastic property manager going out of his way to ensure a problem with the boiler was quickly resolved. He has an efficient and warm communication manner and was very helpful in getting the problem solved in a timely way. Serena

Consumer · 29 April 2024

★★★★★ 5/5

Trustpilot

To whom it may concern: Appreciation

To whom it may concern:Dear Sir or MadamI would like to thank Harry Bunn the Tenancy Manager for his patience andassistance in re- organizing an inspector to come to our rented flat at very short notice. It was extremely helpful to me and I was impressed by Harry’s help and attitude.Yours FaithfullyFinola Chatamra

FMP · 20 September 2023

★★★★★ 2/5

Trustpilot

Could have better manners

Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.

Ha · 2 May 2026

★★★★★ 5/5

Trustpilot

I’ve had a great experience with Eryk…

I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!

K · 22 June 2025

★★★★★ 1/5

Trustpilot

Traumatised Experience: Be Cautious

Whenever I walk past Marsh and Parsons on the street, I shudder inside. I moved into a rental property on October 1, 2023, and throughout the process, they lost my documentation twice and sent me two incorrect contracts to sign. As a result, I didn’t get the correct contract until one month before my move out date (July 2024). When I asked for a housing reference, they said they would only quote the one month.They refused to inspect the property before I moved in, and when I pushed back on the misquoted rental duration, they replied, "Really, we shouldn't be providing a reference at all given you sublet the property for 8 months without consent," despite having back-and-forth emails with them about the move-in since September 1, 2023, and paying rent on time every month. Even now, they are still harassing my ex-housemates and me, requesting we pay a cleaning fee that they initially said the landlord had agreed to cover (and we have email evidence of this).Honestly, my experience with this company has been traumatizing. No matter how glamorous or gorgeous a property may be, I would never deal with Marsh and Parsons again.

Erin · 18 October 2024

★★★★★ 5/5

Google

I had an outstanding experience finding my new home with Sylwia’s brillant help. She very clearly understood exactly what i was seeking and was incredibly proactive throughout the process. When applications became competitive she knew exactly what levers to pull to enhance my bid while staying within my budget / preferences. She is without doubt the most pleasant and competent agent I’ve ever had the pleasure to work with - and I’ve worked with a lot! Thanks a lot Sylwia!

William · 17 October 2024