Trusted Agent profile · Kensington and Chelsea
★★★★★
922 reviews across 2 platforms
136 Lancaster Road, London, W11 1QU, Kensington and Chelsea, W11 1QU
Marsh & Parsons's office in Kensington and Chelsea, at 136 Lancaster Road, is rated 4.2 out of 5 across 922 reviews on two platforms, including 136 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleJay Badiani at North Kensington Marsh&Parsons did a really great job with the sale of our flat. He was on it every day, when needed was chasing things and checking all was on track, sometimes on days off! Always polite, charming, no phone avoidance and always called back, Could not ask for better.
4/5
GoogleI was looked after by Matt Biggadyke and Alana Klineberg. They were extremely professional in their dealings with me, and were always on top of their game in what turned out to be a difficult sale. Well mannered, competent and knowledgeable - I was very pleased with M & P. Nick Peto.
1/5
TrustpilotDo not use for landlords!
Do not use for landlords!Rates are well over market average, customer service is slow (they rarely answer emails and phones) and poor and all repairs and maintenance fees are extortionately expensive!Avoid this agency!
5/5
GoogleI have just completed on the purchase of a property in W11 and the process was made virtually painless by the relaxed professionalism of Jay Badiani. From offer to the sale completion Jay offered reassurance and humour --- great assets in what can easily be a fraught period. Thanks again Jay!
5/5
TrustpilotVery prompt
Very prompt, professional and courteous with my enquiry - would highly recommend
Hi Rebecca, thank you so much for taking the time to leave us such a positive review! We are delighted that you are happy with our service. All the best, M&P
1/5
TrustpilotStay away from M&P
Stay away from M&P, very unprofessional service, the worst letting agency that you can encounter in London. They should be banned from the market, gang of crooks!
5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
5/5
GoogleJust completed on a purchase of a maisonette with the help and support of Jay and I am extremely satisfied with Jay professionalism and attitude. Have dealt with quite a few Estate Agents over the years and must say Jay stands out Would strongly recommend him
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
GoogleSarah has just sold my flat and did a fantastic job in pushing it through in super quick time. In addition she liaised really well with the agent I was buying through to ensure they kept my purchase on track as well!
5/5
GoogleTori from North Kensington Marsh and Parsons Office really understood my needs and showed me different location with all the specification (and I had a lot) I wanted. She was very professional, welcoming, and enthusiastic. I definitely recommend this agency
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
GoogleNot many times that I would give a good review to estate agents but in this instance, the service was great and well above the normal situation, by far the nicest people I have ever dealt with!
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
GoogleWe spent an afternoon being shown flats by Hannah- who was hands down the best agent we had during our property search. Very happy with the service and would thoroughly recommend to others!
5/5
GoogleRobbie looked after a relatively complicated property purchase for us really well. He was professional, friendly and above all positive throughout the entire process. We couldn’t have done it without him!
5/5
TrustpilotAmazing service
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
