Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotReally bad experience
Really bad experience! They are not resolving any issues! And the customer service is probably the worst i have seen! I asked to escalate to a manager and they basically refused to give me a contact name!
Fani · 26 August 2021
Agent replied · 25 October 2024
Hi Fani, we are sorry to hear that you are not happy with your experience. Unfortunately there are not enough details here for us to find you on our system; please do feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotPrompt and effective handling of…
Prompt and effective handling of maintenance issue by MPs Abdullah Leghari
Panos · 19 February 2024
Agent replied · 25 October 2024
Dear Panos, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotReview
Abigail Rhodes manages my property and is first rate. She is very responsive, professional and always helpful.
Customer · 30 September 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave a lovely review regarding Abigail. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEasy process, great people
Helpful and efficient, with responsive property management. A particular shout-out for Derbhla Slevin, M&P Senior Property Manager.
Mike · 26 September 2023
Agent replied · 25 October 2024
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleThank you for your help Hussein great service! 10/10 from start to finish!
Carlos · 28 December 2023
Agent replied · 23 October 2024
Dear Carlos, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent property management
James from Marsh & Parsons was an excellent property manager - efficient, responsive and friendly. Many thanks!
Ellie · 18 September 2023
Agent replied · 25 October 2024
Dear Ellie, We appreciate you taking the time to leave a great review regarding your experience with James, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
Giulia · 21 October 2024
★★★★★ 5/5
TrustpilotWe get great service and support from…Abdullah Leghari
We get great service and support from Abdullah Leghari and the M&P team.
Robert · 7 December 2023
Agent replied · 25 October 2024
Dear Robert and Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWill from the management team at Marsh…
Will from the management team at Marsh and Parsons has been very kind and helpful.
Emily · 13 October 2023
Agent replied · 25 October 2024
Dear Emily, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah Is quick and responsive over…
Abdullah Is quick and responsive over email, to help communicate any information from the tenants
OJ · 12 October 2023
Agent replied · 25 October 2024
Dear OJ, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient, Fast, Friendly
Replied quickly. Always answered calls. Informative. Friendly. Helped us reach our tight deadline.
Louisa · 27 November 2023
Agent replied · 25 October 2024
Dear Louisa, Thank you for taking the time to leave a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExceptional!
Efficient, professional and trustworthy. Exceeded my expectations.
Vasso · 25 March 2024
Agent replied · 25 October 2024
Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThe team listen and are empathetic to…
The team listen and are empathetic to your circumstances
William · 6 February 2024
Agent replied · 25 October 2024
Dear William, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotLast minute viewing cancellations
Last minute viewing cancellations. Not reliable
IC · 6 April 2024
Agent replied · 25 October 2024
Dear IC, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery efficient and get things sorted…
Very efficient and get things sorted quickly! Very helpful
Consumer · 1 February 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
Trustpilotprofessional job
Mr Abdullah answer or returned my call and sole my enquiry with his professional knowledge.
Li · 30 August 2023
Agent replied · 25 October 2024
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional
Professional, timely, detailed service.
Kathryn · 24 April 2024
Agent replied · 25 October 2024
Dear Kathryn, Thank you for leaving a 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotIgnore spam signs
Please ask your leaflet workers not to ignore the no spam post signs!
Henry · 11 October 2023
Agent replied · 25 October 2024
Dear Henry, Thank you for bringing this to our attention, if you could email me directly at customerrelations@dexters.co.uk I can discuss this with the Office. Kind regards Lesley Alford Customer Relations Team
★★★★★ 5/5
TrustpilotVery patience and professional
Ant · 22 April 2024
Agent replied · 25 October 2024
Dear Ant, Thank you for taking the time to leave a 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGood tenants and efficiently managed
M&P found us good tenants and managed our rental well and efficiently
RESL · 25 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid...
They're your best friend before signing a contract, and once you have signed, they make your life miserable. I've dealt with various agents in the past but this one is probably the worse.
Guillaume · 20 July 2021
Agent replied · 25 October 2024
Hi Guillaume, unfortunately we were waiting to receive several documents from you and have had to follow up on this; we do apologise if this felt like an inconvenience. We are pleased to note that we have now received everything we needed and are able to proceed as normal. Kind regards, Marsh & Parsons
★★★★★ 1/5
TrustpilotAwful experience with Niall
Awful experience with Niall. He is rude, unprofessional, and extremely lazy. Has no idea how estate agency works
Stef · 11 May 2023
Agent replied · 25 October 2024
Hi Stefania, thank you for your review and we're sorry to hear of your experience. However, we do not have a Niall currently working at Marsh & Parsons. Thanks.
★★★★★ 5/5
TrustpilotGreat experience as a renter
Our property manager - Charles Caine - has been absolutely tremendous!
Ph · 10 November 2023
Agent replied · 25 October 2024
Dear Ph, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Google"Highly professional, totally reliable, efficient, dynamic - and charming to boot. I can but highly recommend North Kensington Marsh&Parsons in general and Jay Badiani in particular''.
Catia · 25 October 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
