Marsh & Parsons North Kensington reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

Headquarters

My experience working in Hammersmith was extremely disappointing. The working conditions were poor, and the environment felt very toxic. One of the main issues was with management, particularly Emily, who often appeared disengaged and would spend time on her phone instead of supporting the team. Unfortunately, senior management did not address these concerns, even when they were aware of the situation and were nearby.

N/A · 18 September 2026

★★★★★ 5/5

Trustpilot

Great service from team manager

Me and my partner have been tenants in a Marsh & Parsons managed property since October 2025. We’ve been dealing with Debbie Lewis in regards to property maintenance over the course of this time. Debbie has been incredibly helpful, kind and conscientious in dealing with our queries, she also gets things done incredibly quickly. We’ve had a nice time with marsh & parsons and can’t recommend working with Debbie enough :)

Bev · 3 August 2026

★★★★★ 5/5

Trustpilot

All good!

The Marsh & Parsons team, and the Conran group before them, have been great letting agents. Having moved to London for the first time three years ago, the move in process was quick and easy, and since then communication has been respectful, simple, and on the rare occasion that the property had an issue, it was sorted quickly by the team. My thanks to Owain for his help as our property manager - and also ensuring the check out process has been simple. I’ve found that you’re left able to live comfortably in your property without constant hassle from the agent - which is not the case with other agencies! I have really appreciated the care and support from Owain and the M&P team.

Tom · 21 April 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons Estate Agents has been…

Marsh & Parsons Estate Agents has been the best letting agency we have ever rented a property from. They have been very communicative polite and quick on any enquiries. We had a few issues with the house and everytime they responded really quickly and fixed everything for us super conveniently . We mostly communicate with Charmaine Carter and she is absolutely amazing and very professional. We are very happy to live here ❤️🙌

Vallia · 27 May 2026

★★★★★ 5/5

Trustpilot

Great experience

Marsh & Parsons is a great estate agency with a wonderful team. In particular, Edward Shikabwali is a fantastic property manager. Throughout my tenancy, he has always been available, resourceful and incredibly helpful. His support, alongside Max Davies, was particularly valuable when I first moved into my flat, as several issues needed to be addressed and resolved.

Jayne · 9 September 2026

★★★★★ 5/5

Google

This 5* google review is for Lewis Assim, I have known Lewis for over 11 years. Lewis is extremely economic adverse and has a vast knowledge for long term financial planning, he is one of the hardest working individuals I have met within the industry, he has a wealth of experience from secondary sales, new home sales and has worked with an ample amount of HNWI. Any company that has Lewis assim is extremely lucky to have him, a bold resilient leader who has a smart approach to residential real estate and provides a long term approach which will always trump short term gains. 10/10 for experience and customer service under Lewis’s leadership the team at this office will benefit from a vast amount of support and knowledge earned through hard work and personal results achieved.

Nathan · 16 March 2026

★★★★★ 5/5

Google

We had a great experience with Sylwia from Marsh & Parsons North Kensington! We moved from Germany to London and she helped us finding the perfect flat in the best possible location regarding our workplaces. We have been searching quite a long time for a flat in London, but as soon as we got in contact with Sylwia, everything was organised super fast and she really understood our requirements. She was very supportive in organising online viewings, as we weren’t able to travel to London regularly. After moving in, she still was very helpful and supported us settling in. Thank you so much Sylwia. We appreciate your work and wish you all the best!

Magnus · 16 February 2026

★★★★★ 5/5

Trustpilot

Charmaine Carter is fantastic!

​I am very happy with the outstanding service provided by Charmaine Carter, who manages my rental property at Marsh & Parsons. She is always delightful to deal with and maintains a pleasant, respectful manner on the phone. Charmaine is a clear communicator and a conscientious professional who always looks for the best solutions for me as a tenant. 10 out of 10 service!

Alexandra · 28 May 2026

★★★★★ 5/5

Trustpilot

Kudos to Stefani and her group!

All I know is that a staff - Stefani Sengelieva and the chain of those who attended to me, showed dedication, responsiveness and being prompt to my requests! Definitely she is a product of the management. Her prompt response and care goes a long way to me! Thank you all. All is fixed.

Olumide · 1 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Marsh & Parsons

Marsh & Parsons provide excellent service. Debbie Lewis is always quick to respond, communicates clearly, and is very helpful whenever we have an issue. She resolves things promptly and keeps us updated throughout. Really happy with the service and would highly recommend Debbie and Marsh & Parsons.

Tim · 21 August 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons Rental Management Services

I have had Marsh & Parsons managing a rental property for me for 10 years and I am very happy with their services. In particular I would like to thank Kisha Quintas for all of her help over the years. She is always very responsive, comes up with good solutions to issues, and is lovely to work with. I highly recommend this firm for their rental management services.

Jen · 3 March 2026

★★★★★ 5/5

Trustpilot

Michael Stout has been really…

Michael Stout has been really effortless and efficient, he has handled everything I’ve needed so seamlessly, clearly and promptly. Also, his communication is superb! Emails, phone calls and getting information that I request and passing on has been so great. Thank you!

Customer · 21 August 2026

★★★★★ 5/5

Trustpilot

Edward has been amazing

Edward has been amazing , professional, easy to talk to and very helpful. When there is an issue he is quick to resolve it to the biggest standard with the highest utmost level of customer service thank you for your help .

M · 12 August 2026

★★★★★ 5/5

Google

Oscar and his team at Marsh & Parsons North Kensington completely rescued my flat search after I had a previous search fall through. On incredibly short notice of less than two weeks, they were able to find and secure a flat in the desired area of my choosing. The rental process was quick and seamless, and now having moved in, I couldn’t be happier with my new flat. Their professional, personable approach has turned what was a stress situation into a wonderful experience. I could not recommend them more highly.

Lauren · 17 September 2025

★★★★★ 5/5

Trustpilot

Debbie has been incredibly helpful in…

Debbie has been incredibly helpful in guiding me through the end-of-tenancy process. She provided all the information I requested in a timely manner and consistently delivered excellent customer service. Her kindness and clarity made the entire process much easier, and I would highly recommend her as a point of contact at March & Parsons.

Marianna · 28 April 2026

★★★★★ 5/5

Trustpilot

Great Service from Lucy

Lucy has been a dream of a Property Manager to have, any problems we had during our tenancy were dealt with promptly and any questions were answered thoroughly. We feel very lucky that we were assigned Lucy!

Tom · 19 August 2026

★★★★★ 5/5

Trustpilot

Best Estate Agents

The team at Greenwich are fantastic, they’ve helped me sell a house and have managed my rental property for nearly 10 years. They are also super helpful and friendly when you chat to them and have lots of insight. Debbie Lewis is a delight to work with and brilliant at managing landlords and tenants. I wouldn’t trust any other agency with my property.

Beth · 17 September 2026

★★★★★ 5/5

Trustpilot

5* service Everytime!

Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!

Amanda · 27 July 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons are

Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.

Jerome · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is such a lovely person to…

Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted

Customer · 24 April 2026

★★★★★ 5/5

Trustpilot

Great Agency

Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.

John · 27 August 2026

★★★★★ 5/5

Trustpilot

Using Marsh & Parsons as a tenant - good experience

We rented a flat in Greenwich through Marsh & Parsons for about 18 months. The service for the tenant has been very professional. The flat is in a period house conversion so there were inevitably a few things that needed upgrading or fixing during that time, as it is an older property. The Marsh & Parsons reporting system worked well and my contact there (Debbie Lewis) was great at keeping me updated and arranging for contractors to visit at convenient times. Happy to recommend. Jay and Monica

Jay · 30 July 2026

★★★★★ 5/5

Google

Sylwia was so helpful and efficient with our search. She understood our requirements perfectly and chose a couple of very well suited places for us, finding us the right place within a couple of days. Sylwia was also great at getting the paperwork done quickly so we could move in about a week after having the offer accepted, and was extremely thoughtful and detail-oriented. Thanks so much for all your support!

Hania · 8 September 2025

★★★★★ 5/5

Google

I’ve had a great experience with Marsh & Parsons North Kensington. They’re very easy to work with, communication is fast and clear, and the team has been consistently reliable throughout the process. Everything was handled efficiently and professionally, and they were always helpful whenever I needed advice or support. I highly recommend them!

Isidora · 16 February 2026