Marsh & Parsons North Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Google

M&P North Kensington have been great during my entire 'hunting' process. Roisin Thomas-O’Moore was incredible. When a deal from another agency fell through at the last minute, and I had just 3 days to move into a new flat, she made sure I had a bunch of viewings lined up, and handled all the negotiation and documentation process in record time, ensuring I had a place in 3 days! I highly recommend them and Roisin! Good luck!!PositiveResponsiveness, Professionalism

Shweta · 24 October 2020

★★★★★ 5/5

Trustpilot

Great experience with the estate…

Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.

Natalia · 29 September 2024

★★★★★ 5/5

Trustpilot

Professionally Run Agency

Been working with Marsh and Parsons for over a year now, they have performed well managing my rental property in London. They have been both efficient and thorough. Abdullah Leghari is my main contact and I have been very pleased with his support. Would recommend using these guys for rental or sale or your property.

Scott · 15 September 2023

★★★★★ 5/5

Google

Lewis Assim helped us through the pain of a typical English house purchasing process. We had a couple of set backs and a few hiccups in the final weeks. Throughout he listened to our requirements and helped us find a few places we really liked. He was calm and cheerful throughout. Would recommend!

Dorene · 11 October 2025

★★★★★ 5/5

Trustpilot

Problem solved!

Debbie solved a problem for us that had been going on for some time!

Katie · 17 August 2026

★★★★★ 5/5

Trustpilot

Efficiency

My Experience with Marsh and Parsons has always been great, id like to thank Victry Simbo from the Tenancy management team for her efficiency and attention to detail when dealing with every and any issue.

Jacob · 25 September 2024

★★★★★ 5/5

Trustpilot

Michael has been very considerate and…

Michael has been very considerate and helpful.

Rajinder · 11 June 2026

★★★★★ 5/5

Trustpilot

Whilst I would never recommend Marsh…

Whilst I would never recommend Marsh and Parsons to a peer I can say hand on heart that Victry is the exception - she solved a clerical issue that had been running for 10 months with the previous manager in 1 week. She is exceptional.

Harry · 28 March 2024

★★★★★ 5/5

Google

Amongst the many real estate agents, Marsh and Parsons was definitely the most professional. From first online viewing to signature, the process was smooth and always very professional. No wasted time on visits that did not suit our criteria. No hidden fees. Thank you Matteo for the great assistance during the search.

Vincent · 24 October 2023

★★★★★ 5/5

Trustpilot

Elizabeth has been very helpful

Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly

Bridget · 4 March 2024

★★★★★ 2/5

Trustpilot

Could have better manners

Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.

Ha · 2 May 2026

★★★★★ 5/5

Trustpilot

Giles was very helpful

Giles was a fantastic property manager going out of his way to ensure a problem with the boiler was quickly resolved. He has an efficient and warm communication manner and was very helpful in getting the problem solved in a timely way. Serena

Consumer · 29 April 2024

★★★★★ 5/5

Trustpilot

To whom it may concern: Appreciation

To whom it may concern:Dear Sir or MadamI would like to thank Harry Bunn the Tenancy Manager for his patience andassistance in re- organizing an inspector to come to our rented flat at very short notice. It was extremely helpful to me and I was impressed by Harry’s help and attitude.Yours FaithfullyFinola Chatamra

FMP · 20 September 2023

★★★★★ 5/5

Trustpilot

I’ve had a great experience with Eryk…

I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!

K · 22 June 2025

★★★★★ 5/5

Trustpilot

Abdullah Leghari has been very helpful

Abdullah Leghari has been very helpful, polite and responsive to the challenges or issues I have had with the property he manages. In my experience renting in London for the last 9 year it is very rare to find someone who provides this level of service.

Aine · 13 February 2024

★★★★★ 1/5

Trustpilot

Traumatised Experience: Be Cautious

Whenever I walk past Marsh and Parsons on the street, I shudder inside. I moved into a rental property on October 1, 2023, and throughout the process, they lost my documentation twice and sent me two incorrect contracts to sign. As a result, I didn’t get the correct contract until one month before my move out date (July 2024). When I asked for a housing reference, they said they would only quote the one month.They refused to inspect the property before I moved in, and when I pushed back on the misquoted rental duration, they replied, "Really, we shouldn't be providing a reference at all given you sublet the property for 8 months without consent," despite having back-and-forth emails with them about the move-in since September 1, 2023, and paying rent on time every month. Even now, they are still harassing my ex-housemates and me, requesting we pay a cleaning fee that they initially said the landlord had agreed to cover (and we have email evidence of this).Honestly, my experience with this company has been traumatizing. No matter how glamorous or gorgeous a property may be, I would never deal with Marsh and Parsons again.

Erin · 18 October 2024

★★★★★ 5/5

Google

I had an outstanding experience finding my new home with Sylwia’s brillant help. She very clearly understood exactly what i was seeking and was incredibly proactive throughout the process. When applications became competitive she knew exactly what levers to pull to enhance my bid while staying within my budget / preferences. She is without doubt the most pleasant and competent agent I’ve ever had the pleasure to work with - and I’ve worked with a lot! Thanks a lot Sylwia!

William · 17 October 2024

★★★★★ 5/5

Trustpilot

Helpful team and answered my questions…

Helpful team and answered my questions when needed

Matt · 8 September 2026

★★★★★ 5/5

Google

I want to start by saying I had the BEST experience with Slyvia (and Matteo) when finding a place. I had a short one week period to find a place and Slyvia sprang into action by listening to my needs/wants and instantly searched to find a property that would suit me best. A lot of agents throw listings at you hoping one sticks, where here they take the time to show you what you're looking for rather than wasting your time all over London. The team was exceptionally communicative, willingly walked me throughly through the odds and ends of the process and gave a comfort that most agencies don’t give. I cant say enough good things about my experience with Marsh and Parsons North Kensington Office!!

Jennifer · 9 October 2024

★★★★★ 5/5

Trustpilot

Top-notch property manager

Abdullah is by far the best property manager I've ever had- he always picks up his phone, is quick on emails, and keeps the ball rolling whenever an issue needs to be resolved.

Kim · 24 September 2024

★★★★★ 1/5

Trustpilot

M&P rental service a disaster

Do not use M&P to let out your properties. I’ve used them for years and the service was ok until they developed a new co-coverage model where they have a team of people cover you instead of one person for each property. Absolutely awful experiences on properties I let through them under new model. Key information not communicated (delaying moving in date for tenant despite dated contract signed) and then being inundated with non-sensical emails from people relating to property issues they have no clue about. It’s so bad I am going to sever my relationship of 15 years with them. Whoever designed the pooled coverage model is a COMPLETE IDIOT as it does NOT work for landlords. I hope someone senior sees this review as the pooled model is a DISASTER for landlords

James · 9 October 2024

★★★★★ 5/5

Trustpilot

Great support

Edward was quick to respond to an urgent situation at the flat. He provided sound advice, took prompt action, maintained clear communications and saw the situation through to its completion. It was reassuring as a landlord to have Edward’s support - thank you!

Nicki · 28 March 2024

★★★★★ 5/5

Trustpilot

Tenant

I have been renting from Marsh and Parsons for over 4 years and would like to acknowledge my Tenancy Manager Michel as a professional who is always prompt in assisting any of my queries.

Leya · 2 March 2026

★★★★★ 5/5

Google

Matteo is an excellent agent and assisted me with careful consideration during my process.

Tabitha · 3 June 2025