Marsh & Parsons North Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Weronika was extremely helpful and…

Weronika was extremely helpful and polite and dealt with my problem fast and efficiently. I was frustrated about a problem with a broken boiler in the flat M&P let for us and she was very professional and got on it straight away. I'm grateful for her taking the time to step in for a colleague who was off sick as I'm sure she had her own clients to be dealing with too!

Frances · 8 February 2024

★★★★★ 5/5

Trustpilot

An excellent experience.

Marsh and Parsons have been managing my property for several years . My current agent is Nayara, who I have to say goes above and beyond. She is extremely responsive to the tenants and to myself. Her attitude is wonderfully positive and "can do". I wouldn't hesitate to recommend her.

Sarah · 22 May 2026

★★★★★ 5/5

Google

Absolutely BRILLIANT! Thank you Sylwia for helping us to find our new sweet home. We’ve been working on house hunting with many other agents but you’re the hardest working agent I’ve met and you were incredibly helpful to find our new home. She is such an asset for M&P! Now, we have such a great trust with M&P and we only want to make a deal with you guys in the future! There’s nothing better feeling than finding your perfect home! 🏡

B · 21 February 2025

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa - Amazing property manager !!

Elisabeth Ppasa has been my property manager for a while and previous to her I had a couple of others. She is by far the best one, very professional and courteous and friendly and always replies on time and always is there to lend a hand when I need help with something. I really hope that she remains as my property manager for as long as possible.

Afshin · 27 April 2024

★★★★★ 5/5

Trustpilot

Marsh Parsons (Debbie Lewis)

Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.

Kirsty · 28 May 2026

★★★★★ 5/5

Trustpilot

Edward is a superstar

Edward was consistently responsive and kept me updated on my request.

Jodi · 4 March 2026

★★★★★ 5/5

Google

Sylwia is a very nice person. As a student in London for the first time, she has helped me a lot. She is very helpful and patient, quick to respond, and always positive. Thanks to her, I was able to find a suitable property in a great location in London. I’m very grateful to Sylwia and the team.

Hazel · 23 September 2024

★★★★★ 1/5

Trustpilot

Abysmal service

Abysmal service. Took them 2 years to do the first inspection despite continuous chasing. The contractors they use for any work (MasterFix - google them) are terrible, expensive and also pretty useless. Theyve made the whole property rental process miserable and I cant wait to be done with them.To make it even worse, instead of addressing the issues and trying to fix it, they reported my original review for containing the name of the property manager who is beyond useless.

Daniel · 28 May 2023

★★★★★ 5/5

Google

Lewis Assim was amazing and instrumental throughout the process. Thank you Lewis.

Mems · 16 February 2026

★★★★★ 5/5

Trustpilot

Baran was very helpful and professional…

Baran was very helpful and professional when I contacted March & Parsons office to enquire about invoices. He explained everything in details and sorted my issues. Good customer experience.

Mahmoud · 5 June 2026

★★★★★ 5/5

Trustpilot

Debbie has been an amazing agent for…

Debbie has been an amazing agent for us.

Pankaj · 6 March 2026

★★★★★ 5/5

Trustpilot

Brilliant Client Service

I've been renting out a single property for some time but I'm not a professional landlord. Recently I needed help working through the finances. Aklima (my Client Accountant) patiently walked me through everything and then generated all the documents I needed, on the spot. Everything was understood and in my inbox in a couple of minutes. What could have taken hours took a 2-minute call. Could not be happier!!!

Jenico · 11 January 2024

★★★★★ 5/5

Google

Max was really helpful & so happy with the flat

Martha · 16 February 2026

★★★★★ 5/5

Google

Working with Oscar was an absolute treat. He made the whole signing process smoother than butter on warm toast xx

Kitty · 16 November 2025

★★★★★ 5/5

Trustpilot

Excellent communication and build good relationships

M&P have always demonstrated excellent communication and as a landlord have been with them for many years. Most recently, Jordann has been particularly efficient and listened to my wishes and wants, suggesting an appropriate way forward and taking prompt and agreed action. This is fundamental when maintaining positive relationships between tenant and landlord, especially if there is a small hiccup along the way, which inevitably there will be!

Lorraine · 15 January 2024

★★★★★ 5/5

Google

I both bought and sold my house in Kensal through this agency and can recommend highly. In particular Sal Hussein (head of sales) and the rest of the team in the sales department including Sacha. I achieved a very good price for my house, the negotiations were brilliantly handled and I am thrilled with the result (I hear the buyers are too!) thanks Sal and team!

Ellie · 26 February 2024

★★★★★ 5/5

Trustpilot

Working with estate agent Debbie Lewis for my rental flat

I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.

Liz · 27 July 2026

★★★★★ 5/5

Google

Henry was the best ever

Franco · 16 March 2026

★★★★★ 5/5

Trustpilot

Responsive

Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating

Savan · 15 May 2026

★★★★★ 5/5

Trustpilot

Kyrsten went above and beyond to help.

Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.

Spyros · 3 July 2024

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa, outstanding M&P Manager

Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.

Tsegaye · 26 February 2024

★★★★★ 5/5

Trustpilot

I rent my flat out with Marsh and…

I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.

Jez · 21 August 2026

★★★★★ 5/5

Trustpilot

Please to deal with

Special mention to Phoebe Negueroles - she is very quick to deal with any queries and questions we may have, and puts us as tenants at ease - which is all we could really ask for.For someone who asks a lot of questions, it's really lovely to have a managing agent that takes action.So thank you Phoebe, people like you give Marsh and Parsons its good name.

Charl · 19 December 2023

★★★★★ 5/5

Trustpilot

Very responsive

Charlie was very responsive when we were chasing down an old electrical report in order to exchange on a flat. Many thanks Richard

Richard · 19 June 2026