Marsh & Parsons North Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Finnley Wilbourn has been an excellent property manager

Finnley Wilbourn in particular has been absolutely fantastic from the day we moved in. We have had a few issues with our flat and landlord not getting back to us but Finnley has always been on the ball. His response rates are always brilliant and he is constantly trying to find solutions for us. He’s been a great property manager!

Amy · 28 April 2026

★★★★★ 5/5

Trustpilot

Nayara has been so helpful!

Nayara has been so helpful and communicative ever since she took over!

Luce · 23 April 2026

★★★★★ 5/5

Google

I moved home 7 times in London over 30 years. I had the best experience this time with Marsh and Parsons - with Sylwia Pajak from their North Kensington office. From the first time I met Sylwia on a dark rainy January afternoon, with full energy she showed me a flat in Kensington which just had come on the market. A top floor flat with amazing view over Londons roofs. Sylwia understood exactly what I was looking for in style and quality. I liked it right away. Sylwia took extra time to show it to me again because I wanted my daughter and a friend to see it. That evening I made my offer. The owner of the flat lives in Australia. Sylwia did everything possible to give the owner all the information about me, got all the documents organised and my offer was accepted. During all that period Sylwia responded to all my questions and concerns instantly. Being myself a business woman I appreciated that very much. I wanted to get my move organised fast so I can concentrate on my business. Sylwia and Marsh and Parsons Staff are very friendly and pro active. Thank you Sylwia - I am very happy in my new home! It is perfect!! If ever I move again, I will definitely contact Marsh and Parsons and Sylwia!! Wishing you continued good business Sissi

Sissi · 17 May 2025

★★★★★ 5/5

Trustpilot

I recently was selling an apartment…

I recently was selling an apartment that was rented for a long period of time. Unsurprisingly, there were a lot of issues that needed resolving and some unexpected complications. Abdullah was extremely helpful in dealing with these on my behalf. Given that I was selling the flat - making the possibility of longer term rental business unavailable - I must say that I was very pleased that Abdullah was so accommodating. He seemed to offer help from a genuine desire to solve problems for all parties, which really helped things move along quickly and easily, rather than from a desire to drum up more business. Highly recommended.

Duncan · 12 December 2023

★★★★★ 5/5

Trustpilot

Lucy Meehan

Lucy Meehan was the propery manager. Great communication and fast responses.

Abdallah · 24 April 2026

★★★★★ 5/5

Trustpilot

I rent a property in Central London…

I rent a property in Central London with Marsh & Parsons. They are incredibly professional, extremely polite, helpful and knowledgeable. I know that if I place my property with them, I am always ensured a successful outcome. They are simply....Excellent.

Matthew · 4 September 2026

★★★★★ 1/5

Trustpilot

Ongoing unresolved issues

I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory report or raised multiple times to our property manager. The lack of effective communication, sense of urgency and sense of their contractual responsibility has led us to waiting with broken appliances, mould, electrical hazard, to name a few.To this date, these issues have either not been addressed at all or have been addressed with substantial delay - contractors have come multiple times to the property to assess the issues and not resolving them or keep finding further issues that have not been picked up before. Window handles have been broken since the beginning of the tenancy and, despite my rent includes heating, it was not turned on until November 3rd due to technical issues that were not resolved, which has caused serious health issues (not to mention safety issues as burglars could break into the house). This has also caused significant amount of mould developing in the bathroom and bedroom. Whilst a damp survey was booked for a month after the issue was reported (November 29th), not action was taken to remove the mould, which also resulted in respiratory and skin issues, and mould appearing in sheets and clothes. Thus far 3 windows have been repaired, and last one was not repaired until November 24th.The dishwasher is also not properly working since the beginning of my tenancy, which does not allow me to use the kitchen facilities at full capacity. This has been reported a couple of months ago, however recently it was causing the fuse to go down, causing electrical issues in the property. After weeks of chasing, a new dishwasher was delivered (October 27th), but it was then flagged by the contractor there were carpeting and rewiring problems that needed to be sorted prior to installing the new dishwasher - that consequently was left in the middle of my living room until November 24th.. Another contractor came on November 16th and could not sort out the issue. I still don't have an ETA on when this will be resolved, and been living in a property that is risking my safety.The bed curtains were to be replaced as part of my tenancy offer as soon as moving in (August 21st) and remains unresolved - which is a breach of my contract.Whilst they are contractually responsible for managing the property, nothing gets resolved in a timely manner. There is no value added in having M&P managing my flat, as they have been incapable to the point of negligence and disregard for the dangerous situation they are putting us in.

Alexandre · 27 November 2023

★★★★★ 5/5

Trustpilot

Owain is superb

Owain is superb. Amazing service. Would highly recommend.

Pedrum · 13 May 2026

★★★★★ 5/5

Trustpilot

M&P currently look after the flat I…

M&P currently look after the flat I used to live in and a couple of months ago, I decided it was time for me to move out. During this process, I was faced with many challenges and hurdles which resulted in the handover process taking longer than expected. When Weronika stepped in and took over handling the change of tenancy, she clearly outlined what had to be done, understood my concerns and took into consideration my timeline and the deadline of needing to get things done. She made it her duty and priority to ensure it all run smoothly for me/us. Thank you Weronika for all of your hard work, it was much appreciated.

Lauren · 14 November 2023

★★★★★ 5/5

Trustpilot

Probably my best renting experience

I have been a tenant in the property for almost a year now and in that time there has been a couple of very standard type issues arise. I must say, not only can I get hold of Derbhla (my property manager) on both direct line and mobile, she has been incredibly thorough in seeing all issues or requests through and double checking it’s resolved a week or so later.This level of detail and care not only makes me confident that no matter what arises in the future, I have someone from Marsh & Parsons on the end of the phone, but also that I get additional value for money on top of my rent. In a day and age where renting is difficult at the best of times, Derbhla has been nothing short of brilliant throughout my renting experience with her and her team.

Seb · 7 November 2023

★★★★★ 5/5

Trustpilot

Exceptional Level of Service and Professionalism

Elisabeth is one of the best property managers we've worked with at Marsh & Parsons. She's professional, dedicated and service oriented. She's consistently been proactive in resolving issues or providing us with clear options to choose from. Whenever we were faced with a TDS dispute, an ask from the Council or repair issues, she was prompt in tackling the matter. Overall, Elisabeth has demonstrated an exceptional level of service and responsiveness.Fernand

Fernand · 13 May 2024

★★★★★ 5/5

Trustpilot

Thank you Marsh and Parsons.

I have been with Marsh and Parsons for many many years and they have been taking care of my property very well. My latest office Weronika Lajborek has been exemplary in carrying out her duties keeping me up to date, advising on matters to guide me to be a good landlord and finding the best solutions to solving problems. Thank you Marsh and Parsons. Good staff with good leadership make good companies.

Jen · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent renewal delivery by Natalie

I was contacted to renew my rental contract around 3 months before expiry which I thought was super efficient. Natalie was incredibly knowledgeable, approachable, efficient and friendly aside from providing an excellent service regarding the renewal negotiation and process. She is by far the best compared to numerous agents I have had to deal with over the past 6 years from various firms, exceeding all expectations! She is definitely an asset to M&P and I could only wish she was allocated to deal with everything from front office to renewals as a one stop consultant from start to finish now I’m looking to start a new. Yes she really was that brilliant!

Farhana · 3 November 2023

★★★★★ 4/5

Trustpilot

Very impressed by genuine interest in client

We had been searching quite intensively for a property to rent, and had met with several estate agents. Ella was one of the most helpful by far, very professional and proactive, with a keen and genuine interest in her client. She did not simply take us through her list of properties, as many others did. She has a talent for asking the right questions and making shrewd observations so that she can identify a property which is a true match and a happy one. Very imressed by her dedication and human warmth.

M · 27 October 2023

★★★★★ 4/5

Trustpilot

Change of tenant

We had a quick turnaround for moving into the flat and Giles was very pleasant, easy to deal with and responsive to emails. Tatiana was also helpful in answering our many questions! It might just be useful in future to have an idea of the timeframe for the process and to make this clear to the vacating tenants as they were pushing us to sort it when these things don’t happen overnight.

LE · 11 April 2024

★★★★★ 5/5

Trustpilot

Thank you!

Marsh & Parsons (Wimbledon office) have been very accommodating and considerate since they took over from Andrew Scott Robertson. We have had some issues that obviously occur when renting, and our property manager, Nayara, has been incredibly responsive and helpful throughout our time living at the property. We look forward to continuing to rent with them in future.

MS · 16 April 2026

★★★★★ 4/5

Trustpilot

Quickly got tenants in to the property and settled in to the apartment

Thanks to George Noel-Shore we've let our apartment twice quickly and at market rate. The listing process and viewings were very well organised. We also use Marsh & Parsons for management and have had prompt responses from Abdullah to our emails. The check-in with the tenants went smoothly and all the steps were carried out so they could settle in quickly. I believe the tenants have comfort knowing they can contact our property manager at any time should there be any issues and we will always work to resolve it as soon as possible.

Brooke · 2 October 2023

★★★★★ 5/5

Google

Sabino is absolutely exceptional and helped us get an unusual sale over the line after a rather prolonged period. He was always available and took initiative to keep a potential sale bubbling along in the background. He is truly delightful to deal with and very committed to making things work for both sides. We really valued his support and the way he handled things. We have not come across many estate agents of his calibre! He is a star.

Andrea · 18 April 2025

★★★★★ 1/5

Trustpilot

Reporting them to the Ombudsman

My experience with this incompetent, shameless and unprofessional company has gone on for three years. A few examples:- They arranged for their contractor to carry out a window repair job (cost c. £10,000). The job was defective and carried out terribly (including installing some single glazing, which also happens to be illegal) and it has come to light two years later. When I complained, their excuse is that it's not their responsibility as it is a third party contractor and that the contractor has also ceased trading, but that it's also been too long. 2 years for windows costing £10k is NOT too long.It is also a lie that the contractors have gone out of business - I have checked Companies' House and they have simply opened a new company and dissolved the old one.- Marsh & Parsons' relationship with third party contractors, for whom they bare no responsibility is unprofessional. I was accidentally copied into emails between them, where the tone is overly friendly and the emails are full of kisses and smiley emojis. This is being reported to the Ombudsman and you can probably infer what that means about the overall nature of the relationship between Marsh & Parsons and their third party contractors.- They cannot be trusted with any quotes they obtain for works needed. For example, I was quoted £216 to tighten a loose doorhandle. Let this be your guide as to how overinflated the prices are for larger works.- Based on the fact I have had five property managers in three years (they all left the company), and each one weaker and less competent than the previous, make your own minds up as to what kind of place it is to work.- If you are in the unfortunate position where Marsh & Parsons are your property managers, I advise you not to accept any advice from them regarding repair works. There is no evidence that half of the work I had done was legally required, or even to make the tenants' lives easier. - Mid-term reports sent to me had text that was copied and pasted describing a different property. This became clear when I read references to rooms/features that do not exist in my property. When challenged, Marsh & Parsons said it was just an honest mistake. I paid a lot of money to have a property report done but hey, so what if they couldn't be bothered to complete it properly.- Did I mention that they charge 16% + VAT? I am completely at a loss as to what they in fact do for that money, other than making landlords' and tenants' lives a misery.There are many more issues with Marsh & Parsons, which I do not have time nor space to outline. The rest will be resolved through the legal route and the third party contractors are being reported to Trading Standards.

Ms · 6 September 2023

★★★★★ 5/5

Trustpilot

Debbie is fantastic

Debbie is fantastic.

James · 26 May 2026

★★★★★ 5/5

Google

Henry was really great and helped with all my questions, advice for next steps etc.

Miguel · 16 February 2026

★★★★★ 4/5

Trustpilot

Excellent property management!

M&P provides great property management services. As a tenant, I felt that the property manager was accessible and attentive to things that needed fixing. The communication is clear and timely and they employ excellent third-party contractors to get the job done. Definitely would recommend a M&P managed property; Derbhla is a star property manager!The renewals negotiations team is another story as they obviously favor landlords and the outcomes can be unfair for tenants. They can for sure benefit from taking a page out of the M&P property management team's book on communication as well as on how to better their interpersonal skills working in a service industry.

MR · 18 August 2023

★★★★★ 5/5

Trustpilot

I have been working with Marsh &…

I have been working with Marsh & Parsons, and in particular with Baran, for the management of my property. Baran has consistently provided an excellent level of service: professional, responsive, and highly reliable. Communication has always been timely and clear, and every issue has been handled efficiently and with great attention to detail. I truly appreciate his support and would highly recommend both Baran and Marsh & Parsons to anyone looking for a trustworthy and proactive property management service.

Stefano · 16 June 2026

★★★★★ 5/5

Trustpilot

Given a quick notice, it was welcomed with quick kindness.

I’ve been given a quick notice, so obviously I started to panic, but I reached out to a de people and somebody gave me Charmaine’s contact details. She put me at ease and moved with such diligence and got me in touch with the right people. And she was funny, so that definitely didn’t hurt.

Elle · 17 April 2026