Foxtons Notting Hill reviews in Kensington and Chelsea

★★★★★ 1/5

Google

When I started my flat search a few weeks ago, I was so convinced that Foxtons Notting Hill was going to be THE one helping me based on how beautiful their website is, the great first impression they give, etc. To my HUGE surprise, the agent that got my enquiries, was never available, very dry, unhelpful, and even defensive in his answers, when there were answers which was basically 2/10 times, to the point that I gave up and moved on to find another real estate agency in the neighborhood. To add to the lack of interest, proactivity, or even reactivity as it has been like trying to work with a cactus, don't trust what you see on the website... the postings look beautiful but reality is VERY different, and most of the times they don't put down flats that were let weeks ago, so it's a waste of time for everyone. Overall, I'm sad to say that this office or better said this agent, jorge balcalceres, has been very disappointing, completely uninterested in interacting, giving a good service, or at least answer. Whether you are looking for your new home in person or from abroad, you need some support, good customer service, and, at least, good manners. Maybe, Foxtons as a company don't give them commissions, hence the disengagement? Every other agency is superbusy too and yet they do a great job. I really hope my next experience with another agent will be different, so I can update this review.

Beatrice · 26 October 2023

★★★★★ 5/5

Google

Ashley Fawcett was my agent and he did an amazing work. Always available and I could only recommend getting his service. I was regularly in touch with him and Ashley never failed to respond to any of my enquiries. He is professional, friendly very kind and available even after his working hours to go through the contract with me. I recommend him. Very good job and I am very happy. He is one of the best and he deserve 5 star ⭐⭐⭐⭐⭐

Anita · 26 October 2023

★★★★★ 5/5

Trustpilot

Fantastic experience with Mercedes…

Fantastic experience with Mercedes Cole. Is so helpful and accommodating with my various requests and always goes the extra mile. Is very knowledgable and is a pleasure to do business with. Would highly recommend. Thank you

Anne · 18 September 2026

★★★★★ 2/5

Trustpilot

used to be good but ever since the…

used to be good but ever since the intro of the renters rights acts, property management service has dropped off a cliff. This bad for landlords because they get poor management, bad for tenants because they get poor representation, and bad for the industry because estate / letting agents are no longer accountable.

Hugh · 18 May 2026

★★★★★ 5/5

Google

Our agent Genc has been great throughout the sale of our property, definitely recommend, there were hurdles with the buyer and he was there to smoothen out all of these to progress us to the sale. Thanks again

Chris · 19 July 2025

★★★★★ 2/5

Trustpilot

I feel that the experience was negative

I put my flat up for sale with my Foxtons, I was going to go with another agent but they were very pushy and said how they managed to sell better than anyone so I went with them. I was under the impression my flat would go straight up but after I signed the contract it took them 2 weeks to take photos and put them up, in the meantime they put up a video of the flat from a mid-term inspection where it looked absolutely disgusting. I had never seen this video and I don't see why it would be allowed to be put up without my permission, I asked for it to be removed, they didn't and it took them nearly the 2 weeks to remove it. The photos they took were adequate but not particularly great, I was pretty disappointed. I felt that the price was extremely over inflated (like all their prices) but respected they knew better than me, but when every single person gave feedback that it was way overpriced and no one showed any interest I became quite embarrassed. I found it very hard to contact my sales agent and just gave up most times after leaving numerous messages. I heard from my agent 10 times more before I signed with them than I did during my contract. When I gave notice 28 days before the end after having no interest, I was reminded how they are the number one and warned that going to another agent would not solve the issue. Their commission is so much more than everyone else but I feel my experience with their sales agent was extremely poor and I can't believe I had no interest in my nice flat. I feel I made a mistake going with them and would caution anyone thinking of them. Also I rented my flat with them for nearly 2 decades and my last tenant emailed them notice which they said they did not receive until the next day so they extended the end date to one day beyond the end of the month, they then charged me a management fee of £9 for the one day (and she paid £1 something rent for that one day). I will never rent with them again due to the complete lack of transparency with regards to money. (As for the excuse that the housing market is quiet I put my other property up for sale at the same time and it sold within 2 weeks, but then again the photos were really good and the price was reasonable).

Kat · 16 September 2025

★★★★★ 1/5

Trustpilot

Do not rent through Foxtons

If you are a renter, please do not use Foxtons. They are a scammy horrible company that only serves the interests of the landlord. They rented us an overpriced disgusting dump by using old out-of-date photos in the rental ad, and locked us into an abusively restrictive contract that made it impossible to leave the horrible dump that ruined my mental health. Do yourself a favour and stay away from these money hungry scammers.

Laura · 12 November 2025

★★★★★ 5/5

Google

“This review is for Foxtons in Notting Hill, specifically for Francesca G. Francesca managed the sale of an apartment in Bayswater with exceptional …

J · 10 April 2026

★★★★★ 1/5

Trustpilot

Extremely poor experience with Foxtons

Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.

Moushumi · 3 May 2026

★★★★★ 1/5

Google

Honest and Frustrating Experience with Foxtons Property Management Notting Hill For the past few years, I used Foxtons Property Management in Notting Hill as a landlord living abroad. While I understand the value a good property management company can bring, unfortunately, my experience fell short of expectations. 1. Issues with Property Maintenance and Communication: Upon visiting the property myself, I discovered significant issues like humidity, mold on walls, balcony leaks, and rusty bathroom pipes. The periodic inventory surveys did not highlight the need for urgent interventions to fix these crucial maintenance problems. Despite the flat's condition, Foxtons seemed ready to re-rent it immediately. This would have undoubtedly led to a dissatisfied tenant, likely explaining the recent tenant turnover. Focusing solely on filling the flat seemed to overshadow the importance of maintaining the property and tenant satisfaction. Due to the neglected repairs, the flat needed to be taken off the market for several weeks. Communication with my property manager was slow and unreliable. E-mails often took days for a response, were sometimes mixed up, or not answered at all. 2. High Repair Costs and Unreturned Deposit: Foxtons stopped providing comparative quotes for repairs, presenting only a single, often significantly overpriced option. This lack of transparency made me feel they prioritized convenience over cost-effectiveness for the landlord. As we speak, I'm still waiting for the tenant's deposit return. Foxtons mentioned attempting negotiation, but their approach seems to have been not effective, leaving me still waiting and frustrated. Overall, being a landlord living abroad seeking a property management agency that prioritizes property care, tenant well-being, fair repair costs, and responsive communication, Foxtons wasn't the right fit for my needs. Please note: This review focuses on my experience only and represents my personal point of view.

Luisa · 27 June 2024

★★★★★ 1/5

Google

Offered apartment with the mold

A · 10 August 2026

★★★★★ 5/5

Google

Tariq, the estate agent who was in charge of my sale, was very helpful and efficient. He managed to see through to the end a very complicated sale.

Amir · 16 February 2026

★★★★★ 5/5

Google

Most agents l have dealt with in the pass have been very clinical, matter of fact… until by chance l met Chuck, what a breath of fresh air! The whole process was a breeze he was diligent, professional and a lovely manner that put me at ease. I would not hesitate recommending him to my colleagues and friends. Hopefully in the near future l can do business with him again . Thank you Chuck

Nicole · 26 October 2023

★★★★★ 5/5

Google

Ella helped me find a great flat after quite a long and picky search on my part. Really listened to what I asked for and tailored the viewings accordingly. Highly recommend!

Will · 10 September 2026

★★★★★ 5/5

Trustpilot

Fantastic experience

I had a fantastic experience with Foxtons. Despite a challenging market, they secured a buyer for our property within just two weeks of listing. The team was highly organised, professional, and, most importantly, extremely responsive. Everyone I dealt with was friendly and approachable, which gave me real peace of mind throughout the process. When you’re under pressure to sell and move things forward, that level of support and responsiveness makes all the difference. I would highly recommend Foxtons.

Foteini · 15 September 2025

★★★★★ 5/5

Google

I had the pleasure of working with George from the Foxtons Notting Hill branch during my flat search. He was incredibly friendly, attentive, and truly took the time to understand what I was looking for in a home. Even though I couldn’t rent … More

Buket · 24 August 2025

★★★★★ 1/5

Google

Do not use Foxtons. Untrustworthy, dishonest estate agent. Terrible experience with Chuck + team leading me to loose thousands of pounds in fees. They will agree to conditions of exclusivity, however don’t believe them. They will just lie and tell you to pay all the fees, that everything is ok and follow through on buying a property, only to wake up one day and find out it’s been sold to someone else. Waste of time, waste of money, and I can agree with the other 1 star reviews on here, totally stressful, terrible experience.

E · 29 March 2024

★★★★★ 1/5

Trustpilot

I've recently started renting from…

I've recently started renting from Foxtons. They are both the letting agent and the managing agent. I have never paid so much for such a bad service. None of the extractor fans work, my heating doesnt work, the curtain rods are bent and now one has fallen off & luckily no one got hurt because they have taken so long to resolve the issues. I'm wondering is this even legal?

Maria · 15 October 2025

★★★★★ 1/5

Trustpilot

WARNING: Extreme harassment and zero internal coordination

I contacted ONE agent for a specific property viewing, and it has turned into a total nightmare. I am being hounded by at least FOUR different colleagues from this branch. The frequency is beyond unprofessional, I just received 2 calls in the span of 5 minutes.

Derya · 15 May 2026

★★★★★ 1/5

Trustpilot

Outrageous and awful management service

As a landlord (don't hate me!) paying for a managed service, they tried to charge me £90 + vat to fix a meter door with two cable ties. This is typical, and I have to chase them repeatedly for everything. My tenants and I deserve better.

Paddington · 4 May 2026

★★★★★ 1/5

Trustpilot

Appalling lack of transparency, 5 months of silence followed by an “ambush” claim

I had an incredibly unfair and unprofessional experience with the Foxtons Deposits Team. We moved out in October 2025, yet it took five months for any clarity regarding our deposit, a delay that felt like a tactical move to strip us of our right to provide counter-evidence.

John · 19 April 2026

★★★★★ 5/5

Google

I had a great experience with Foxtons Notting Hill. If you’re looking to buy I would recommend seeing if sales negotiator Natalie Simpkin is available. We first viewed the properties I had seen on the website and she then showed me a gem of a place that hadn’t yet gone live, enabling me to put in an early offer. She has excellent knowledge of both the area and the market and l found her by far the most professional negotiator I met while seeking a property. Top marks to Foxtons.

Toby · 26 October 2022

★★★★★ 5/5

Trustpilot

Foxtons were great

Foxtons were great, helpful, efficient, managed the whole process with high professionalism. Id thoroughly recommend selling your property with them

Anouska · 9 October 2026

★★★★★ 5/5

Google

William Richardson William is an estate agent that one can have confidence in. He is both fair, honest and trustworthy and is not the typical pushy agent. He has always taken a long term approach to my relationship with him as a landlord I hope that he progresses in his career in Foxtons , as it is well deserved..

Philip · 26 October 2020