Trusted Agent profile · Kensington and Chelsea
★★★★★
387 reviews across 2 platforms
239 Old Brompton Road, London, SW5 9HP, Kensington and Chelsea, SW5 9HP
Foxtons's office in Kensington and Chelsea, at 239 Old Brompton Road, is rated 4.1 out of 5 across 387 reviews on two platforms, including 242 Google reviews rated 4.5.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleFleur was very proactive, professional and friendly at all times. Working together with Charles, who was equally brilliant and resourceful, the two were a great and successful team helping us achieve our objectives and real estate goals.PositiveProfessionalism
5/5
TrustpilotTONY CHAN : Excellent professional
TONY CHAN is very helpful to me in looking after my flat . He has been most useful in communicating with the tenant on all matters .
5/5
GoogleHarriet was fantastic to work with throughout my purchasing process. I was a first time buyer and Harriet was fantastic about answering any questions I had and supporting throughout the process. She is very responsive and got me in to see a range of brilliant properties really quickly. It was a pleasure to work with Harriet! Thank you!
1/5
TrustpilotFoxtone letting agency unprofessional…
Foxtone letting agency unprofessional team and agents. I have give the deposit for one house after 2 weeks I sign the contract and I recive call from agent with one responding: Sorry you are failed in bank statements. This situation si very stressfully for me and my family. I have tell to my lawyer to go back for this chase because his make me sick.
5/5
GoogleElizabeth Libby went at lengths to show us 4 apartments in a short time. She listened carefully to our needs , was very friendly and helpful throughout the visit and answered all our questions. A dedicated and efficient agent!
5/5
TrustpilotAbsolutely Great!
This is an updated review as my last review was 10yrs old.
1/5
TrustpilotFive years a tenant, then a masterclass in incompetence at the end
I rented a property managed by Foxtons for five years and one month. We paid rent on time every month and never had a complaint raised against us. Then we tried to leave.
5/5
GoogleFleur from Foxtons at Earls Court is truly professional. She has always been extremely effective; helpful and creative. She has always facilitated all transactions. We have worked several times with her in the previous years.
5/5
GoogleThis review is for Jorge, he is with no doubts the BEST agent I have EVER met, he was so helpful, patient, and professional. He totally understood what I was looking for and he was able to find it in no time. I can't thank him enough, Foxtons is so lucky to have Jorge on his team! Thank you very much for everything!!! Jorge has been without a doubt the best agent I have ever met, he is an attentive, professional, kind person and capable of understanding your needs. He is always willing to help you with everything!! Foxtons is very lucky to have him on their team! Thank you for everything you have done for me and my family! There are few professionals like you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleElizabeth was great, so friendly and so so helpful !
Thank you Matilde Roque for your review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
GoogleI found my property thanks to Anna Thompson, she was very helpful in the whole process. Anna is very professional and super communicative and also reachable at any time for questions. Anna made it very easy for me to understand the whole process as it can be very confusing for a first time buyer. Anna is extremely pro-active, she is chasing the right people at the right time. Definitely a good choice. Thank you Anna!
1/5
TrustpilotFoxtons’s account’s department have bad…
Foxtons’s account’s department have bad ethical practices.The charged me as a landlord 3 years commission & after six months again charged me 2 years commission for the same property.when I complained they credited part of the commission but after a week they recharged me some more commission.As the tenant rent is deposited directly into Foxtons’s account I cannot do much about it and am finally taking them to court for fraudulent activity.
5/5
GoogleIf you want to get a nice place in Fulham fast, I highly recommend Jack Cuthbert from Foxtons. He is a young, passionate professional, who actually listened to me. The place I landed with him is everything I ever dreamed about. Many thanks for making this happen! Definitely coming back to him next time!
1/5
GoogleI gotta say the experience was too bad before finished my tenancy. Today I was sleeping, and Foxton staff brought clients to open my flat, I was scared. Because this staff didn't have my permission and brought clients to view the property. How rude is it? And she did not apologize. Can you imagine when you sleep in bed strangers just open your door?
Hi Teresa Zhou, We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
GoogleHad an absolute pleasure working with Jamal Shamal from the Earls Court letting office. Jamal was kind, professional and incredibly dedicated to finding us our perfect flat. Highly recommend working with him!
5/5
GoogleRelocated from the US and Charlie Irwin was an enjoyable agent to work with. Highly recommend!
Thank you Nathan Mohrhauser for your review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
1/5
TrustpilotThe worst and the most disgusting…
The worst and the most disgusting service ever! They agreed with a young lady and her elderly parents on my property for renting even though I had rejected the application.
5/5
GoogleJack Cuthbert is a consummate professional who went above and beyond to help us in our property search. He even came in on his day off to show us a property and help us sign all the paperwork. I cannot thank him enough. I would not hesitate to recommend him to anyone.
1/5
GoogleHigh net worth clients might not feel much however, it is a fact that Foxtons act like a machine which only cares about making money. Extremely disappointed the way various departments dealt with my case. Very inconsiderate culture and behaviour. They do not highlight lot of important info in their terms and conditions which put responsibility on clients. Lack of coordination within the organization. Late responses when something needs explanation. Un necessary delay in refund of security deposit and failure to provide any information i.e. reason for delays. Rude behaviour if you are not a landlord. All in all very unprofessional and inconsiderate attitude. I wander when will the authorities take notice of the service provided by this entity. Not naming the names of individuals here who displayed poor skills in dealing with the cases/queries, however, names can be provided with audit trail, if competent authority wishes to investigate.
Hi Syed, Please could you email us on social@foxtons.co.uk with your details so we can look into this for you? Thanks, Sophie
5/5
TrustpilotI would recomend Foxton
I would recomend Foxton - very helpfull.
5/5
GoogleHad Salim show me and a colleague around mutlple properties in one late evening which I felt went above and beyond his typical duties. Was very pleased with the service even though we didn't secure a property for other reasons. I would highly recommend Salim and Foxtons.
Thats great. Thank you for taking the time to leave your review.
1/5
TrustpilotI would strongly caution anyone against…
I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.
5/5
TrustpilotGreat professionals
Great professionals. easy to work with.
5/5
TrustpilotI had a wonderful experience with…
I had a wonderful experience with Foxtons, they helped me to take my first private rented apartment when I needed them the most. I was short on some requirements however they helped me to pass the checks and get the apartment I desired.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Kensington and Chelsea office has 387 reviews across two platforms: 242 on Google, 145 on Trustpilot (across the whole business).
Foxtons Earls Court is rated 4.1 out of 5 across all 387 reviews, and 4.5 out of 5 on Google from 242 reviews.
Foxtons Earls Court, 239 Old Brompton Road, London, SW5 9HP, Kensington and Chelsea, SW5 9HP.
