Trusted Agent profile · Kensington and Chelsea
★★★★★
428 reviews across 2 platforms
239 Old Brompton Road, London, SW5 9HP, Kensington and Chelsea, SW5 9HP
Foxtons's office in Kensington and Chelsea, at 239 Old Brompton Road, is rated 4.2 out of 5 across 428 reviews on two platforms, including 242 Google reviews rated 4.5.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotI had an amazing viewing experience…
I had an amazing viewing experience with Krishna. I would definitely recommend.
Hi, Thank you for your review. We're pleased you had a good viewing experience with our team and appreciate the recommendation. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleAbsolutely delighted to share my exceptional experience with Jack Burns! Working with Jack was a game-changer in my quest for the perfect property. His dedication and attention to detail are truly commendable. Jack not only grasped my requirements but exceeded my expectations by presenting options that perfectly aligned with my needs. Highly recommended!
Hi Romina Tsouni, We are happy to hear your property search went well, and thank you for your detailed review! Sophie, Get it done with London’s number 1!
5/5
GoogleElizabeth is an amazing agent, she helped us a lot with our property search. She was asking for feedback after each viewing and tried her best to accommodate our needs, while being very kind and understanding in our conversations. Highly recommend having her as your agent!
Thank you Maria Jaszewska for your highly recommended review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
GoogleWe were very happy to be assisted by Cole Waygood in our apartment search. From the first contact until the day of the move-in, everything was perfect. Cole was always very pleasant to deal with, super responsive and made our lives much easier throughout the whole process. Thanks so much Cole, and thanks Foxtons !
5/5
GoogleWe worked with Elizabeth Tracey. She was a delight to work with and was very knowledgeable of the area and paid close attention to our brief. We are based in the US so her patience when dealing with the challenges of the time difference was also really appreciated. A Great Ambassador for Foxtons
Hi Jason Tuckley, Thank you for your review! Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
GoogleJamal was really helpful! I called on a Sat morning desperately looking to move asap and he managed to find me the flat that I wanted within few hours! Very friendly, pleasant, went above and beyond to ensure the flat was ready to move in asap! THANK YOU!
Thank you Asya Ivanova for your review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAlycia Levy at Foxtons is brilliant
I use Alycia Levy as my property manager and have done so for several years and she is excellent, always going above and beyond. She is responsive, knowledgeable, providing excellent customer service and I am not sure what I would have done without her as she is always gets things sorted and organised and keeps me updated.
5/5
TrustpilotI have always had a great experience…
I have always had a great experience with Foxtons, both as a tenant having them as managers and as someone looking for a flat. The agent Yasmin recently has been amazing; it’s her kindness and availability that really made her stand out!
5/5
GoogleLarisa was an amazing letting agent, she was very responsive, proactive, and understood what I was looking for, would absolutely recommend her to anyone!
5/5
GoogleI had a great experience working with Mr.Jack Burns from Foxtons. He was professional, responsive, and communicated clearly throughout the sale process. Everything went smoothly from start to finish. I really appreciate his support and would definitely recommend him! Thank you Jack!
5/5
GoogleGreat service from the team, especially Jack who went out of his way to really help get me the best possible property for me, and delivered such an efficient and caring service. Couldn’t have asked for anything more!
Thank you Ben Grace for your review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
1/5
GoogleI will try to detailed our experience with Foxtons just to prevent other people to have a horrible experience like we did. Moving is not an easy thing to do but after almost two years relationship we wanted to live together and to make it possible we both had to move, we needed more space so we found a property with Foxtons Earls Court. We signed a contract (with a date set to move) and paid 4.5 thousand pounds deposit for the flat. They took copies of our bank statements, passports to make sure we would be able to afford the rent as usual (All the Estate Agencies do that). After that we received an email from Homeppl (Google it and take your conclusions) saying that to be "eligible" to rent with Foxtons and to "avoid" any delay we would have to register with Homeppl. Registering with Homeppl is very STRESSFUL AND TIME CONSUMING you have to book a slot to register, supply them with a tone of documents like 6 months of bank statements, details of your tax return, details of savings, your passports again (Foxtons already took copies if you remember) and so on. It's very confusing website and it becomes worse when Homeppl decides to phone you. Foxtons Earls Court throughout it's manager makes sure you do it quickly by threatening you by phone and email saying if you don't want to delayed your move you must finish the registration with Homeppl. Moving is already a stressful situation and Foxtons Earls Court and it's manager makes it worse. I will be very careful when I need to rent again and unless they change they appalling behaviour never from Foxtons again.
Hi Xande, we're sorry to hear that you did not have the experience you expected during your letting process. I understand that both our team and the Homeppl team have reached out in regards to your referencing process. I have also passed on your feedback and a member of our team will be reaching out to resolve any remaining issues you may be experiencing. Thank you for your feedback.
5/5
GoogleIt was great working with Larisa. Unlike many other agents I came across she truly showed me the type of houses based on my taste at a great price. Highly recommended
Thanks for sharing this. We’re pleased our team took the time to understand your preferences and show suitable options. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
GoogleJack was a fantastic agent! He showed us a property that matched what we were looking for and followed through to ensure our offer was accepted. He was thorough with all of the required documentation and was really pleasant to work with. We would highly recommend.
Thank you Tola Kamara for your review and recommendation. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
TrustpilotGreat experience overall
Great experience overall, especially from Ciara Ryan
Hi Stephen, Thank you for your feedback. We’re so pleased to hear you had such a positive experience overall and that the service made the process straightforward. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleAmazing experience! Massive thank you to Jack Cuthbert for helping us finding our perfect flat from the first viewing with him. Jack paid close attention to our requirements and saved us time, money and more importantly mental batteries for dealing with finding a nice place to live.
Hi Julia Oliinyk, Thank you for your review and for choosing Foxtons Earls Court Estate Agents for your property search. Sophie, Get it done with London's number 1!
5/5
GoogleWorking with Cole Waygood from Foxtons Earls Court Lettings and finally being able to rent a beautiful house was a truly wonderful experience. He kept us informed every step of the way and is a genuinely trustworthy real estate agent. His attentiveness, professionalism, and friendly demeanor ensured that all transactions went smoothly. Many thanks to him.
Thank you for your review Mustafa, We are glad to hear you had a good and helpful experience renting your new property. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
1/5
TrustpilotTerrible experience
Non-existent communication. Viewings done by an unprepared team: didn't know level of service charge, exposure, if the appliances were new or not, size of the flat or rooms. One claimed we had replaced the kitchen (we hadn't), another that the Hue Lights we installed were staying in the flat for the buyer (we never said that).
5/5
TrustpilotStaff excellent
Staff excellent. Lots of way communication.
Hi Alan, Thank you for your feedback. We’re really pleased to hear you found the communication so helpful and had such a positive experience with the team. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotMy experience with Foxtons
My experience with Destiny Basto , who conducted the viewing of 3 properties managed by Foxtons was great. She was very friendly and helpful . She was punctual and made a note of my requirements.
5/5
GoogleJack Cuthbert was an amazing agent! My brother and I have been looking for over a year and Jack has managed to present us with a property that ticked all the boxes. He was super helpful and patient with us.
Thank you Ameerah Bahrin for your review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
GoogleI can unreservedly recommend Charlie Williamson of Foxtons Earls Court. Apart from being extremely likeable, Charlie has an integrity and genuineness that we greatly appreciated. He is highly professional, very knowlegeable and went out of his way to assist us. Thank-you very much Charlie.
Thank you L S for your review. We are glad to hear you had a good experience with Foxtons Earls Court Estate Agents. Sophie, Get it done with London’s number 1!
5/5
GoogleHad the best experience finding a flat with Jamal Shamal! He listened to my requirements, took me to several flat viewings and was able to find me a flat up to my standards in no time. Jamal was super honest and not pushy at all, something I highly dislike from other estate agents, really appreciate his dedication to finding me a flat and his politeness! If you need to find a flat through Foxton’s, definitely contact Jamal Shamal.
1/5
TrustpilotThree words - don’t do it
We listed our house with foxtons and the service has been abysmal. There’s been next to no effort or movement with trying to sell the house, no communications with any options etc. You get an account online which shows upcoming viewings - almost all viewings ‘booked’ haven’t actually happened and they don’t contact us to confirm it either. You expect a lot from an estate agent with their level of commission - dont bother.
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