Trusted Agent profile · Kensington and Chelsea
★★★★★
387 reviews across 2 platforms
239 Old Brompton Road, London, SW5 9HP, Kensington and Chelsea, SW5 9HP
Foxtons's office in Kensington and Chelsea, at 239 Old Brompton Road, is rated 4.1 out of 5 across 387 reviews on two platforms, including 242 Google reviews rated 4.5.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleSalim is running the extra miles for me to find the right flat. I appreciate the enthusiasm, his relaxed yet professional approach, and that I can rely on him with my requests. I like to take my time and he absolutely supports in my decision making process.
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1/5
GoogleTerrible service and communication skills from agent Elizabeth Tracey. Shocking service from Foxtons, wouldn't recommend them. I had a viewing for a property of my choice scheduled at 12:00 on Thursday. I emailed at 11:15 to confirm the address where we would meet, which was the office on Old Brompton Road. She confirmed the address at 11:17 and said we would meet at the office. While I was on my way to the office, in the middle of a workday and under heavy rain, Elizabeth Tracey emailed at 11:55 to say the property was not available and they couldn’t get the key. She then offered to show other properties, all of which were £1,000 over my £3.5K budget. I arrived at the office on time at 12:00, soaked from the rain. Very unprofessional. Not sure if it's just the bad agent or Foxtons itself. Definitely choose another agent if you decide to go with Foxtons and value your personal time.
1/5
GoogleI have used used Foxtons several times and found them to be very professional, but unfortunately a while back Olivia Brocklebank was dealing with my requests. On that occasion it was poor customer service. I found her to be moody with a bad attitude in general. She showed me round several properties which were not to my taste, but for some reason she made it out to be my fault/ that i was in the wrong that i didn't like any of them. It was very uncomfortable!!!!! Why would i spend thousands of pounds a month for a property just to make Olivia happy! Very disappointing.
1/5
TrustpilotUnprofessional Service
Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.
5/5
GoogleJack was incredibly knowledgeable, literally got the job done as the slogan states, We had a competitor working on the sale of the property for months with no offers, in the first week we had two offers.
5/5
TrustpilotThank you Foxtons & Rebecca
We use Foxtons for all our properties where they undertake a really good job for us.
5/5
GoogleThe team at Foxtons Earls Court are extremely helpful and professional.
Hi, Suzanne Lynch! Thank you for your positive review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
TrustpilotGreat rep to work with.
Sarah has always been attentive, responding very quickly and solving any problems that might have arisen.
5/5
GoogleI want to thank Jasmine for her service and support during the time I was looking for a flat. Jasmine was personable, patient, and helpful. Unlike some of other agents I met, Jasmine showed genuine interest and took the extra step to help me find a place.
5/5
GoogleLibby has been absolutely fantastic. She listened to what flats/properties I was looking for and then showed me a fantastic selection of flats to my liking. She was responsive throughout and went out of her way trying to find me a new home. Fantastic customer service !
5/5
GoogleRenting a property through Foxtons was such a smooth process. Jamal Shamal was super helpful and understood what I was looking for. Couldn’t recommend more!
1/5
Trustpilot23 days and still don’t get my deposit
The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
1/5
TrustpilotSerious data concerns
I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.
1/5
Trustpilot62d Stanhope Gardens
Rented an appartment with foxtons at Standhope Gardens 62d Standhope gardens! After I found out that there were prostitutes residing before and that the bathtub collapsed 1 year ago and the wall crushed! Also, it was full of rats!
5/5
GoogleHad a great experience with Jenna from the Earls Court branch. Really helpful conducting a tenant search then onboarding. Great communication and made sure to follow up with me on all of the many items we needed to get the process done. Thanks Jenna!
5/5
GoogleI searched for five years for the right place to come on the market for my family. Jorge did such an excellent job keeping me informed and finding properties for early viewings. Due to his savvy, we are currently in our dream flat and couldn’t be more grateful. Restored my faith in agents, to be completely fair!
We are glad to hear you have faith again! Thank you for choosing Foxtons Earls Court Estate Agents for your property search. Shopie, Get it done with London’s number 1!
5/5
GoogleFleur and her team exceeded expectations. Knowledgeable and enthusiastic not to mention going the extra mile to assist. Particularly impressive is how the Foxtons network links up. From the liaison of the different branches to the concierge service the experience is first rate. Recommend highly
1/5
GoogleI've had a really upsetting experience with Foxtons. I could probably write an entire book on my experiences, but I'll try to keep it as concise as I can. Letting Agents: They pushed back our agreed and signed upon move-in date only giving us 1 week notice. This was a big problem for me as I had planned my previous tenancy had a planned move out date on the same day, leaving me without a place to stay or store my things. Foxtons said their reason for pushing back the date is that I did not pay my first rent installment or submit my documents in time even though everything had been sorted out about a month earlier. For the rent, I was contacted about a month before the move-in date saying they wanted the first 6-month installment by the end of the week. They told me this on Thursday, giving me 1 day to pay several thousand pounds. I told them as I'm an international student, I had to wire transfer the money which takes a few days to go through. I told them that I would be able to send it by the end of the following week, which I did, and they said it was fine. For the documents, my old landlord wasn't replying to any of my emails asking for a reference. As that landlord was also with Foxtons, I asked the letting agent working with me if she could try to contact her. She said she would do it and I never heard back from her about it. I can only believe that they made an administrative error about our move-in date, and tried to pin the blame on me and my roommates. After hours of conflict, the manager Sophie Rolls told us she can cancel the contract, but "good luck finding a new flat in 1 week". So they basically backed us into a corner and left us with no other options. Property Management: The flat was managed by Foxtons. No inventory was ever done, which is contrary to what we were told before moving in. When we moved in, the flat was in pretty terrible condition and it took us hours to clean it to an acceptable state. Some highlights: - Broken furniture and planks of wood in the living room we were told would be unfurnished - Surfaces of the kitchen slicked with grease - The balcony had a bunch of garbage on it, old water bottles, and a broken freezer with food left inside - Broken bathroom extractor fan that wasn't fixed until the ceiling started molding - Old unwashed pillows and duvets from previous tenancy - Missing light bulbs - Broken entryphone - Some of the outlets and lights were actually dangerous - broken plugs sticking out, melted sockets, etc. It took them absolutely ages to fix many of these issues. The entryphone especially took just under 1 year for them to fix, which was particularly frustrating as we didn't know when someone was buzzing. And when they "fixed" it, they didn't fix the microphone so we still couldn't talk to people. It's also a huge pain to try to contact the property managers. They will ghost your emails and if you try to call, they'll always be busy and say they'll call you back but never do. Also just wanted to add that I remember Foxtons Earl's Court google rating to be much lower a few months ago. And skimming through the reviews, most of the reviewers haven't reviewed anything else. I could be wrong about the rating being lower though, and just being paranoid now. I've attached some images of the property from when we first moved in. EDIT: Seems like they've turned off uploading photos, which is why there are only professional photos of their office.NegativeResponsiveness, Quality, Professionalism
Hi James, we are very sorry to hear about this. Please could you contact us on the following email address with your details so we can take a look into these issues for you? - Social@foxtons.co.uk Thank you.
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
5/5
GoogleHighly recommend! By being super charismatic, professional, and very knowledgeable in the various processes at hand, Jack made finding the perfect property easy and stress-free. Highly recommend!
5/5
GoogleCharlie was very professional and helpful!
Thank you Amanda M for your review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
GoogleBrilliant service from Jack Burns over the weekend showing me lots of relevant properties in the Earls Court area and beyond. Very friendly, professional and knowledgeable, refining viewings to suit my requirements. Really appreciated him driving me between properties to make efficient use of my time and maximise viewings. Would highly recommend.
Thank you Claire Kirton for your review and recommendation. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
1/5
GoogleViewed a Flat with Elizabeth in the evening on 16th May. It was not right for us due to layout. So decided to move to my own Flat in Penywern Road and move my own Tenant to the Flat that Elizabeth showed us. Called Elizabeth, but discovered that she blocked me. Called the Office, but was advised to call another agency. Very strange that this agency is turning reliable tenants away. I would therefore not recommend it to landlords.
5/5
GoogleArchie Sladen was absolutely great in how he handled the purchase for our flat. He is very professional, good natured and understands your needs very well. He is an excellent negotiator and knows his job. I doubt if we would have been able to complete the purchase without him. Maria and Shailesh.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Kensington and Chelsea office has 387 reviews across two platforms: 242 on Google, 145 on Trustpilot (across the whole business).
Foxtons Earls Court is rated 4.1 out of 5 across all 387 reviews, and 4.5 out of 5 on Google from 242 reviews.
Foxtons Earls Court, 239 Old Brompton Road, London, SW5 9HP, Kensington and Chelsea, SW5 9HP.
