Trusted Agent profile · Kensington and Chelsea
★★★★★
428 reviews across 2 platforms
239 Old Brompton Road, London, SW5 9HP, Kensington and Chelsea, SW5 9HP
Foxtons's office in Kensington and Chelsea, at 239 Old Brompton Road, is rated 4.2 out of 5 across 428 reviews on two platforms, including 242 Google reviews rated 4.5.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleJack Cuthbert is a consummate professional who went above and beyond to help us in our property search. He even came in on his day off to show us a property and help us sign all the paperwork. I cannot thank him enough. I would not hesitate to recommend him to anyone.
1/5
GoogleHigh net worth clients might not feel much however, it is a fact that Foxtons act like a machine which only cares about making money. Extremely disappointed the way various departments dealt with my case. Very inconsiderate culture and behaviour. They do not highlight lot of important info in their terms and conditions which put responsibility on clients. Lack of coordination within the organization. Late responses when something needs explanation. Un necessary delay in refund of security deposit and failure to provide any information i.e. reason for delays. Rude behaviour if you are not a landlord. All in all very unprofessional and inconsiderate attitude. I wander when will the authorities take notice of the service provided by this entity. Not naming the names of individuals here who displayed poor skills in dealing with the cases/queries, however, names can be provided with audit trail, if competent authority wishes to investigate.
Hi Syed, Please could you email us on social@foxtons.co.uk with your details so we can look into this for you? Thanks, Sophie
5/5
TrustpilotI would recomend Foxton
I would recomend Foxton - very helpfull.
5/5
GoogleHad Salim show me and a colleague around mutlple properties in one late evening which I felt went above and beyond his typical duties. Was very pleased with the service even though we didn't secure a property for other reasons. I would highly recommend Salim and Foxtons.
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1/5
TrustpilotI would strongly caution anyone against…
I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.
5/5
TrustpilotI had a wonderful experience with…
I had a wonderful experience with Foxtons, they helped me to take my first private rented apartment when I needed them the most. I was short on some requirements however they helped me to pass the checks and get the apartment I desired.
5/5
TrustpilotGreat professionals
Great professionals. easy to work with.
5/5
GoogleSalim is running the extra miles for me to find the right flat. I appreciate the enthusiasm, his relaxed yet professional approach, and that I can rely on him with my requests. I like to take my time and he absolutely supports in my decision making process.
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1/5
GoogleTerrible service and communication skills from agent Elizabeth Tracey. Shocking service from Foxtons, wouldn't recommend them. I had a viewing for a property of my choice scheduled at 12:00 on Thursday. I emailed at 11:15 to confirm the address where we would meet, which was the office on Old Brompton Road. She confirmed the address at 11:17 and said we would meet at the office. While I was on my way to the office, in the middle of a workday and under heavy rain, Elizabeth Tracey emailed at 11:55 to say the property was not available and they couldn’t get the key. She then offered to show other properties, all of which were £1,000 over my £3.5K budget. I arrived at the office on time at 12:00, soaked from the rain. Very unprofessional. Not sure if it's just the bad agent or Foxtons itself. Definitely choose another agent if you decide to go with Foxtons and value your personal time.
1/5
GoogleI have used used Foxtons several times and found them to be very professional, but unfortunately a while back Olivia Brocklebank was dealing with my requests. On that occasion it was poor customer service. I found her to be moody with a bad attitude in general. She showed me round several properties which were not to my taste, but for some reason she made it out to be my fault/ that i was in the wrong that i didn't like any of them. It was very uncomfortable!!!!! Why would i spend thousands of pounds a month for a property just to make Olivia happy! Very disappointing.
1/5
TrustpilotUnprofessional Service
Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.
5/5
GoogleJack was incredibly knowledgeable, literally got the job done as the slogan states, We had a competitor working on the sale of the property for months with no offers, in the first week we had two offers.
5/5
GoogleThe team at Foxtons Earls Court are extremely helpful and professional.
Hi, Suzanne Lynch! Thank you for your positive review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
TrustpilotThank you Foxtons & Rebecca
We use Foxtons for all our properties where they undertake a really good job for us.
5/5
GoogleI want to thank Jasmine for her service and support during the time I was looking for a flat. Jasmine was personable, patient, and helpful. Unlike some of other agents I met, Jasmine showed genuine interest and took the extra step to help me find a place.
5/5
GoogleLibby has been absolutely fantastic. She listened to what flats/properties I was looking for and then showed me a fantastic selection of flats to my liking. She was responsive throughout and went out of her way trying to find me a new home. Fantastic customer service !
5/5
TrustpilotGreat rep to work with.
Sarah has always been attentive, responding very quickly and solving any problems that might have arisen.
5/5
GoogleRenting a property through Foxtons was such a smooth process. Jamal Shamal was super helpful and understood what I was looking for. Couldn’t recommend more!
1/5
Trustpilot23 days and still don’t get my deposit
The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
1/5
TrustpilotSerious data concerns
I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.
5/5
GoogleHad a great experience with Jenna from the Earls Court branch. Really helpful conducting a tenant search then onboarding. Great communication and made sure to follow up with me on all of the many items we needed to get the process done. Thanks Jenna!
1/5
Trustpilot62d Stanhope Gardens
Rented an appartment with foxtons at Standhope Gardens 62d Standhope gardens! After I found out that there were prostitutes residing before and that the bathtub collapsed 1 year ago and the wall crushed! Also, it was full of rats!
5/5
GoogleI searched for five years for the right place to come on the market for my family. Jorge did such an excellent job keeping me informed and finding properties for early viewings. Due to his savvy, we are currently in our dream flat and couldn’t be more grateful. Restored my faith in agents, to be completely fair!
We are glad to hear you have faith again! Thank you for choosing Foxtons Earls Court Estate Agents for your property search. Shopie, Get it done with London’s number 1!
5/5
GoogleFleur and her team exceeded expectations. Knowledgeable and enthusiastic not to mention going the extra mile to assist. Particularly impressive is how the Foxtons network links up. From the liaison of the different branches to the concierge service the experience is first rate. Recommend highly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Kensington and Chelsea office has 428 reviews across two platforms: 242 on Google, 186 on Trustpilot (across the whole business).
Foxtons Earls Court is rated 4.2 out of 5 across all 428 reviews, and 4.5 out of 5 on Google from 242 reviews.
Foxtons Earls Court, 239 Old Brompton Road, London, SW5 9HP, Kensington and Chelsea, SW5 9HP.
